Well, was playing this game and had stopped for a week after reaching level 60. I played a bit too much that first week. So 2 days ago I go to log on to my account and find out that it was hacked.
First off, this is a first for me. I do not share passwords or accounts with anyone. I live with my GF who doesn't play that sort of game or even gets on my PC. I used a password, which was the same one for GW1, uniquely. Which means that password was ONLY for my guildwars account and nothing else. Not even similar to anything else. I am a computer programmer and do not do anything that would get a virus/trojan/keylogger on my system. I run avast, malware bytes and occasionally other virus checkers every where to doubly make sure nothing is on my system. I screen everything I download through a separate VMware session on a completely different system that is disconnected from my home network once the item is installed to make sure whatever software I download is perfectly safe. I have nothing pirated on any systems.
Yet somehow, despite all these precautions, my account was hacked. By the large number of these recently, I'm guess it is a compromise on their end. There is almost virtually zero way anyone knows what my password was to guildwars. I really wished their email verification system was working correctly when I was last on, as it was down that first week for many people like many other things in this game. Or at least I wish they had an authenticator, which is what I usually have, for all my games when available.
So I put in a customer service ticket and posted in the official thread about it on their forums. Word is the wait for restored accounts is about 2 weeks. To me this is unacceptable. If this was a subscription based game I would have cancelled specifically over this incident. Their security blunder screwed my account, along with probably many others, and it is going to take them forever to fix because there are literally hundreds of thousands of accounts this happened to in the last week from what I found out.
Fair warning to all. Make sure you have their email notification system turned on AND that you chance the passwords both for the game and your email service.