NikPreviousAcct
No Lifer
- Aug 15, 2000
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Originally posted by: Jzero
Originally posted by: Nik
Of course it's annoying. However, how is that "intrusive" or "treating you like a criminal"?
Annoying and intrusive go hand-in-hand.
As for treating you like a criminal, if you want to get caught up in semantics, call it treating you like a POTENTIAL criminal. They have the choice of treating you as a potential repeat customer or a potential criminal, and they choose the latter. Not great customer service. You can mitigate risk without making your customers feel uncomfortable.
I'd say they're doing both. They're providing a local store with somewhat-competitive pricing on goods that you may not otherwise be able to find locally or within an acceptable period of time. That's what I would call providing a service that ellicits repeat business, so that part's done. Now, when you actually set foot in the store is when the potential-criminal treatment starts. However, I whole-heartedly agree that the customer should not be able to notice that they're being observed in a "potential-criminal" way.
