YAY! I MIGHT GET FIRED!!!! WOOHOO!!

[desy]

Well, with your work ethic will find you another job.
I once lost a job cause I didn't want to move from my city to another just 2 hrs away.
Now I worked hard at that job I just didn't 'love' the job enough to move for it so I understand you where your coming from when you say you don't want to move.

Now if you have a problem being a 'workaholic' then you gotta ask why are you doing it?
If its simply to get ahead sometimes working smarter will accomplish that. If its to get out a hole you gotta suck it up and do it.
If its to avoid life then you got some soul searching to do. If its cause you simply love to work, don't pin it on the company cause if there is anything I've learned over the years their gratitude is VERY fleeting.
My buddy constantly bugs me to set up my own business and 'get ahead' but if you look at us on paper I ain't that far behind him and I don't work 60/70 hrs a week to get there.

 

[cavemanmoron]

get a Manual laborers job,you know like a groundsworker, roofer,mason's helper,etc
then you can tell the boss kiss my backside,and,then at the end of the day buy him a beer.

 

[NikPreviousAcct]

I'm being a workaholic because I can't FIND another job that pays $10.20 around here to start without certifications - which I don't have - which I was going to go to school to get via the company's internal university. Now that it's gone, I have to save up for community college (and prove myself to my girlfriend's dad that I'm not just a worthless lump) which isn't happening because I have too many fscking bills now that I've moved out of the house away from my mother. It's a huge circle -the symbol used at the turn of the millenium: the snake eating it's own tail to survive.

 

[NikPreviousAcct]

Originally posted by: cavemanmoron
get a Manual laborers job,you know like a groundsworker, roofer,mason's helper,etc
then you can tell the boss kiss my backside,and,then at the end of the day buy him a beer.

I used to do that. I loved it. I also was paid $7/hr for it in HS. I cannot live on $7/hr without moving back home and cancelling every service that I use.

 

[guyver01]

Originally posted by: apoppin
From your previous posts, you KNEW this was coming.

Did you secure another job yet?

yah.. exactly.. From September 10th 2002 to December 16 2002 is 3 months... more than enough time to show improvement in AHT, AWT, NCH, etc...

I supervise a team of Level 2 techs, and if there was no improvement in 3 months... adios.

Lets say my team does NOT have a high turnover rate.

 

[desy]

Ahhh thats tough.
Its been quite a while since I've been in that predicament. Well don't limit your career to just IT then.
The guy who is getting my bud the oil feild job is a Certified accountant a career he dumped to work on the rigs, never found a job in accounting he cared for.
When I got laid off from that job by not moving I ended up working assembling farm implements in a factory for $8 an hr.
I was making 40 K a year before! When I went in he looked at my resume and said your WAY over qualified for this job
I said I qualify cause I need a job , yesterday, hired me on the spot.

 

[CrazyDe1]

I'm still in school but I have every intention of moving back in with my parents after I get out just so I can build up a base of money for emergencies and a downpayment on a house..when I move out I'm going to rent my house out to a few of my friends so in the process of buying my own 4 bedroom house, I'm renting 3 of those out and collecting 900 bucks a month off a 1350 a month morgage. I mean if I'm makin 50k a year and have no car payments, a 500 dollar mortagage payment a month, 500 bucks for emergencies, 200 bucks for food, and maybe 200 bucks a month for car repairs/insurance on random things then I'm in good shape. I can either go out and have fun and spend freely or save up huge amounts of money...

 

[NikPreviousAcct]

Originally posted by: guyver01

Originally posted by: apoppin
From your previous posts, you KNEW this was coming.

Did you secure another job yet?

yah.. exactly.. From September 10th 2002 to December 16 2002 is 3 months... more than enough time to show improvement in AHT, AWT, NCH, etc...

I supervise a team of Level 2 techs, and if there was no improvement in 3 months... adios.

Lets say my team does NOT have a high turnover rate.

You supervise a team? Oh, WOW! That makes you an EXPERT about what's going on over here! You know EVERYTHING, don't you! You must know what kind of restrictions have been set in place and how a job can be DOUBLED while the call time requirements cut. Yeah, do you mind explaining that to me, your majesty? Because that makes a LOT of sense. You're so cold and ruthless that who would want to work for you? Jesus Christ, if you put someone's nuts in a vice, do you expect them to go "thank ya massah! may ah please have some'moh?"

 

[PeeluckyDuckee]

Yup, it's all about the queue. If the abandon rate is out of range, you'd bet there'd be supervisors up on your ass. EVEN if that's not the priority of the contracting company, but it certainly is the priority of the supervisors because their arse is on the line. Forget quality calls, it's all about quantity. That's the impression I'm gettting.

2 mins per call, 3 mins to close. Inbound is slowly turning to outbound sales as well. More work, same pay. With the hours that we get, absolutely NO BENEFITS package we qualify for The hourly pay may look OK, but when you look deeper, it's not as good a job as people think. Most positions are part time only, only the guys who've worked their for awhile get full time. And then, even sometimes they get cut.

 

[guyver01]

Originally posted by: ffmcobalt

You supervise a team? Oh, WOW! That makes you an EXPERT about what's going on over here! You know EVERYTHING, don't you! You must know what kind of restrictions have been set in place and how a job can be DOUBLED while the call time requirements cut. Yeah, do you mind explaining that to me, your majesty? Because that makes a LOT of sense.

sure.

My teams current goals..

AHT: 600
ASA: 100
AWT: 20
NCH: for a 8.5hr shift 40.
Avg Quality (monitor) score (out of 4): 3.8

Lets just say the entire team of 26 reps has destroyed these numbers.


A night like tonight, I have 80 reps staffed in the callcenter, and we forecast a callvolume of 8,000 calls.

 

[NikPreviousAcct]

Originally posted by: guyver01

Originally posted by: ffmcobalt

You supervise a team? Oh, WOW! That makes you an EXPERT about what's going on over here! You know EVERYTHING, don't you! You must know what kind of restrictions have been set in place and how a job can be DOUBLED while the call time requirements cut. Yeah, do you mind explaining that to me, your majesty? Because that makes a LOT of sense.

sure.

My teams current goals..

AHT: 600
ASA: 100
AWT: 20
NCH: for a 8.5hr shift 40.
Avg Quality (monitor) score (out of 4): 3.8

Lets just say the entire team of 26 reps has destroyed these numbers.


A night like tonight, I have 80 reps staffed in the callcenter, and we forecast a callvolume of 8,000 calls.

BIG FSCKIN DEAL! When the contract DOUBLES THEIR WORK LOAD AND CUTS THEIR CALL TIMES, do you still act like a fvcking kunt and go "welp, you're not perfect, so you get the pink slip"??

:| Nice language nik. Take the rest of the year off to work on not having to be so foul.

 

[guyver01]

Originally posted by: ffmcobalt
DOUBLES THEIR WORK LOAD AND CUTS THEIR CALL TIMES, do you still go "welp, you're not perfect, so you get the pink slip"??

<devils advocate mode> This is a business plain and simple. To expect the business to adapt to YOU is stupid. You MUST adapt to the business. If you dont, then you are not good for the business. </devils advocate mode>

 

[NikPreviousAcct]

Originally posted by: guyver01

Originally posted by: ffmcobalt
DOUBLES THEIR WORK LOAD AND CUTS THEIR CALL TIMES, do you still go "welp, you're not perfect, so you get the pink slip"??

<devils advocate mode> This is a business plain and simple. To expect the business to adapt to YOU is stupid. You MUST adapt to the business. If you dont, then you are not good for the business. </devils advocate mode>

And when you lose the entire team (or this company loses the contract from ATTBI) because we can't POSSIBLY fulfill the outrageous requirements from the company and ATTBI, that's 100% the fault of the workers, right?

 

[ndee]

ffmcobalt is back on a rampage

 

[NikPreviousAcct]

Originally posted by: ndee
ffmcobalt is back on a rampage

Hell yeah.

Actually, not really. I just really need to vent right now or I'm going to have a nervous breakdown. Again.

 

[guyver01]

Originally posted by: ffmcobalt
And when you lose the entire team (or this company loses the contract from ATTBI) because we can't POSSIBLY fulfill the outrageous requirements from the company and ATTBI, that's 100% the fault of the workers, right?

nope... you start over with new employees, probably at a lower pay rate, and you get them to perform to goals. If they cannot meet the goals, then the company needs to re-evaluate goals.

welcome to the wonderful world of call center operations.

 

[NikPreviousAcct]

Originally posted by: guyver01

Originally posted by: ffmcobalt
And when you lose the entire team (or this company loses the contract from ATTBI) because we can't POSSIBLY fulfill the outrageous requirements from the company and ATTBI, that's 100% the fault of the workers, right?

nope... you start over with new employees, probably at a lower pay rate, and you get them to perform to goals. If they cannot meet the goals, then the company needs to re-evaluate goals.

welcome to the wonderful world of call center operations.

So... you're telling me that in order for the company to re-evaluate goals, they have to completely hire a new crew?

what a crock of bullsh|t

 

[her209]

I think you'd have a better job swimming in sh!t for 8 hours than your current job right now.

 

[cerebusPu]

macyver could be giving you good advice if you ask him for it. but instead you turn around and lash at him. and lash at anyone else thats not going "boohoo ffmcobalt, i feel sorry for you. here's a hot chick to svck your cock"

i feel sorry for the pressure at work. i believe you when you say you're against impossible odds and getting screwed by the company. but instead of figuring out ways to solve this problem or listening to our suggestions, you scream and cry like a little baby with a tantrum and a propensity for bad language.

has anyone told you to calm down?! i sense alot of anger in you. you need to smoke some weed or something to calm down. or if weed doesnt do it for you then do some yoga or something.

i know me telling you this right now will do nothing to change your attitude towards life. But i can tell you, if you dont calm down your gonna get an stroke or heart attack in your 40's.

start looking around for tech jobs outside the call center environment. you will find plenty of relaxing tech jobs that pay $20 and up for people with little or no certifications.

jt

 

[PeeluckyDuckee]

Seems like the employees are totally at the will of the employer once they get in, they can be tossed left right and centre however they choose. Whatever policy and goals they set. Regardless of how far fetched they may be. Regardless that they have a family to feed and bills to pay. For the sake of the company's bottom line and goals, hardworking employees gets their string pulled.

There's certainly a wall between management and its employees. When employees feels they are being dicked and interests not looked after, do you think they'll be happy working for the company and helping them reach their goals? Don't treat them like ponds in a chess game. They're normal people just like yourself with family and bills to pay.

What, just because you're manned hours are over budget this week means its ok for you to send your guys home early or schedule them for measly 3hr shifts? That's rediculous. All you worry is your stats and budget, fsck the employees. 3hr shifts?!?! I mean WTF??? Don't treat us like sh!t. Geez.

If you think you're a good manager/supervisor, think again. Stop kissing the high horse and get back to reality. You represent the people who are under you. Care for them properly, not fsck them over.

/End rant

 

[NikPreviousAcct]

It's called a "rant" for a reason. Lord knows I don't need sympathy from anyone here.

Where did I ask for sympathy? It's called an imediate release of stress as a self defence mechanism to prevent short term or long term personal sanity loss.

 

[nord1899]

Originally posted by: CrazyDe1

Originally posted by: ffmcobalt

Originally posted by: CrazyDe1
your call abandonment rate is gonna shoot through the roof....and AT&T's call centers already had one of the worst call abandonment rates ever

Abandonment rates? I've not heard this term used this way before. What stat are you referring to? The rate at which customers call in and get dropped? That's called poor call software. Or are you referring to the rate at which customers call in, get bored at the hold time, and hang up? That's called Service Level, which is usually pretty high for us. We usually answer the call within 208 seconds.

The rate at which customers call in and get dropped. It's not poor software...it's built into the software on purpose. If call volume and hold times shoot up past a certain time, the software can be programmed to randomly drop calls. Ever waited on hold for 30 minutes and the thing hangs up on you? I used to think it's an accident..that was until I interned this summer at Avaya and learned that call center software does this on purpose. I'm not sure if you have wallboards in your call center but as soon as call time exceeded 10 minutes, calls were abandoned. If a large customer called behind you, it could tell and randomly toss people out of the queue so that the more important customers could get through faster.

I almost got a full time job with Avaya, I just couldn't see myself writing that kind of software. They also write the software the telemarketers use to call you at dinner.

 

[Cyberian]

Originally posted by: guyver01


sure.

My teams current goals..

AHT: 600
ASA: 100
AWT: 20
NCH: for a 8.5hr shift 40.
Avg Quality (monitor) score (out of 4): 3.8

Lets just say the entire team of 26 reps has destroyed these numbers.


A night like tonight, I have 80 reps staffed in the callcenter, and we forecast a callvolume of 8,000 calls.

Could you tell me/us what those measurements are?
I worked in a call center for a short time, but it was an 'in-house' pilot program, and we weren't really held to any measurements.

 

[Spencer278]

Originally posted by: ffmcobalt

Originally posted by: guyver01

Originally posted by: ffmcobalt
And when you lose the entire team (or this company loses the contract from ATTBI) because we can't POSSIBLY fulfill the outrageous requirements from the company and ATTBI, that's 100% the fault of the workers, right?

nope... you start over with new employees, probably at a lower pay rate, and you get them to perform to goals. If they cannot meet the goals, then the company needs to re-evaluate goals.

welcome to the wonderful world of call center operations.

So... you're telling me that in order for the company to re-evaluate goals, they have to completely hire a new crew?

what a crock of bullsh|t

Yea so the new Techs can be like " umm reinstalle windows thankyou good bye." The Time per call is the dumdest way to measure how well a tech is doing and is only getting ride of customers

 

[Bluga]

If you don't like it then leave. No body is asking you to stay