YAY! I MIGHT GET FIRED!!!! WOOHOO!!

[NikPreviousAcct]

Originally posted by: Booster

I MIGHT GET FIRED!!!!

You know, I also can get fired. And I'm fully expecting it. The business of people for whom I work is rapidly going down. One wise (I think) and highly successful man once said to me: 'You gotta start looking for a new job right after you have found your present one'.

The only reason I quit going to school full time and got a job here is for the benefits. The company I work for had an internal university where they train you, you buy the books and pay for the final test, but you get your certifications for UbarCheap.

Shortly after I took the job here, they closed the academy. :frown:

I've been stuck in a rut in this hell hole ever since.

 

[chizow]

Less time spent on AT should cut down call times by 1/4. Other 1/4 will be though though.

Chiz

 

[Booster]

ffmcobalt, maybe your employers don't like that you post here during your working hours?

 

[Adul]

Take your stapler and burn down the building. This is clearly the solution.

 

[BDawg]

Originally posted by: Adul
Take your stapler and burn down the building. This is clearly the solution.

Clearly! LOL!

 

[NikPreviousAcct]

Originally posted by: Adul
Take your stapler and burn down the building. This is clearly the solution.

Posting here does not interfere with my job. My job takes precidence over AT. If I'm talking a customer through something -one of the great many things that I can do in my sleep, I'll browse AT. If I'm waiting for a customer's machine to reboot or something, I'll browse AT. If I'm not on call, I'll browse AT. Sacrificing my job for a few posts on AT is simply stupid and I don't do it.

As long as I put my job first, nobody cares. You'll see managers playing flash games, chatting on AIM (which I don't have open at the moment because we can get fired for having an external chat program with file-transfer capabilities -even though all the managers have it and use it every day), walking around looking for people to talk to instead of being efficient by calling them on the phone, etc. If you want to talk about wasted time, that's a whole nother can of worms.

 

[Nitemare]

Originally posted by: ffmcobalt

Originally posted by: gopunk

Originally posted by: Millennium

Originally posted by: gopunk
man i saw the hottest chick not 20 minutes ago....

full breasts.... like C cup... tight brown sweater... tight brown denim skirt... nice curvy hips..... oh MAN. and she had the cutest frown on her face. and the way her body moved.... oh god help me

Damn and you didn't get any pics? WTF is wrong with you? Eh?

even if i had a camera with me, pics would not do her justice... she demands to be seen in 3d! aieee.



sorry for hijacking your doublepost btw ffmcobalt. you should reduce your call times by hanging up on people prematurely

We get fired for hanging up on one customer even once.

How bout for telling them how you have known retarded monkeys that had more smarts than them?

 

[lilFajita]

I feel your pain Nik. I work in operations, and alot of our problems (irrate customers and buried issues) come from the fact that reps are trying to get off the phone as fast as they can. For some reason, the execs in that dept can't seem to understand that, while call time is a factor, we are causing ourselves more issues and more money in the long run. I feel for the reps: they get pages and pages of scripts and updates everyday, and people are yellling at them from both ends.

sorry

 

[eakers]

sometimes jobs are more trouble than they are worth.

 

[NikPreviousAcct]

Originally posted by: apoppin
From your previous posts, you KNEW this was coming.

Did you secure another job yet?

No, I actually didn't. My company used to be a company so intent on getting their employees help and actually fighting the contract for times and tools that the employees can actually be efficient with. I remember a time when the company would have a supervisor sit next to you and listen to your calls, pointing out what you can do to improve stats at the end of each call. I remember a time when you could FAIL every single part of training, and still get put on the call floor only to be put with a supervisor with another sitting near by, listening to that supervisor take calls, etc. Now they're all hardasses. Ever since we were bought out, nobody seems to care anymore. We're no longer techs that care about our job and our customers (most of us); we're too busy finding ways to kiss ass to the management or dodge their bullets. It's either 1) get killed by ATTBI or 2) get killed by my company.

The only incentive for techs to do better is not to get fired. :| No pat on the back. No helping hand. No nothing.

 

[BoberFett]

I think I might try to get fired.

 

[Booster]

Originally posted by: ffmcobalt

Originally posted by: Adul
Take your stapler and burn down the building. This is clearly the solution.

Posting here does not interfere with my job. My job takes precidence over AT. If I'm talking a customer through something -one of the great many things that I can do in my sleep, I'll browse AT. If I'm waiting for a customer's machine to reboot or something, I'll browse AT. If I'm not on call, I'll browse AT. Sacrificing my job for a few posts on AT is simply stupid and I don't do it.

As long as I put my job first, nobody cares. You'll see managers playing flash games, chatting on AIM (which I don't have open at the moment because we can get fired for having an external chat program with file-transfer capabilities -even though all the managers have it and use it every day), walking around looking for people to talk to instead of being efficient by calling them on the phone, etc. If you want to talk about wasted time, that's a whole nother can of worms.

It only seems that the employers don't care. If they don't say that directly to you it doesn't mean anything, right? It just builds up, day after day those who are in charge see people doing some stuff not related to their work duties and it pisses them off, quietly, but one day they think it's been enough. That's why I never browse any third-party sites not related to my job. Because people are talking, you know.

 

[chizow]

Originally posted by: ffmcobalt

Posting here does not interfere with my job. My job takes precidence over AT. If I'm talking a customer through something -one of the great many things that I can do in my sleep, I'll browse AT. If I'm waiting for a customer's machine to reboot or something, I'll browse AT. If I'm not on call, I'll browse AT. Sacrificing my job for a few posts on AT is simply stupid and I don't do it.

You don't happen to work at Comcast do you? I hate calling them b/c of long hold times, but every time I do, they are typing frantically in the background with nothing to do with my call (all on AT?). I wouldn't even need to stay on the line with them for the reasons I call, like activating my modem or resetting my line, stuff like that, but I can see where you lose time waiting for people.

Chiz

 

[CrazyDe1]

your call abandonment rate is gonna shoot through the roof....and AT&T's call centers already had one of the worst call abandonment rates ever

 

[NikPreviousAcct]

Originally posted by: Booster

Originally posted by: ffmcobalt

Originally posted by: Adul
Take your stapler and burn down the building. This is clearly the solution.

Posting here does not interfere with my job. My job takes precidence over AT. If I'm talking a customer through something -one of the great many things that I can do in my sleep, I'll browse AT. If I'm waiting for a customer's machine to reboot or something, I'll browse AT. If I'm not on call, I'll browse AT. Sacrificing my job for a few posts on AT is simply stupid and I don't do it.

As long as I put my job first, nobody cares. You'll see managers playing flash games, chatting on AIM (which I don't have open at the moment because we can get fired for having an external chat program with file-transfer capabilities -even though all the managers have it and use it every day), walking around looking for people to talk to instead of being efficient by calling them on the phone, etc. If you want to talk about wasted time, that's a whole nother can of worms.

It only seems that the employers don't care. If they don't say that directly to you it doesn't mean anything, right? It just builds up, day after day those who are in charge see people doing some stuff not related to their work duties and it pisses them off, quietly, but one day they think it's been enough. That's why I never browse any third-party sites not related to my job. Because people are talking, you know.

Managers do not have the ability to see what I'm doing. They have to go to IT and ask. Even then, I got one of my managers hooked on reading AT's hardware reviews. He does it at work. BFD.

 

[NikPreviousAcct]

Originally posted by: chizow

Originally posted by: ffmcobalt

Posting here does not interfere with my job. My job takes precidence over AT. If I'm talking a customer through something -one of the great many things that I can do in my sleep, I'll browse AT. If I'm waiting for a customer's machine to reboot or something, I'll browse AT. If I'm not on call, I'll browse AT. Sacrificing my job for a few posts on AT is simply stupid and I don't do it.

You don't happen to work at Comcast do you? I hate calling them b/c of long hold times, but every time I do, they are typing frantically in the background with nothing to do with my call (all on AT?). I wouldn't even need to stay on the line with them for the reasons I call, like activating my modem or resetting my line, stuff like that, but I can see where you lose time waiting for people.

Chiz

I used to work for them, but not anymore. Their work load was just about the same as mine: type the sh|t out of several tools. Most of the Comcast techs are simply taking virtually 100% detailed notes like they're required to.

 

[apoppin]

Originally posted by: ffmcobalt

Originally posted by: apoppin
From your previous posts, you KNEW this was coming.

Did you secure another job yet?

No, I actually didn't. My company used to be a company so intent on getting their employees help and actually fighting the contract for times and tools that the employees can actually be efficient with. I remember a time when the company would have a supervisor sit next to you and listen to your calls, pointing out what you can do to improve stats at the end of each call. I remember a time when you could FAIL every single part of training, and still get put on the call floor only to be put with a supervisor with another sitting near by, listening to that supervisor take calls, etc. Now they're all hardasses. Ever since we were bought out, nobody seems to care anymore. We're no longer techs that care about our job and our customers (most of us); we're too busy finding ways to kiss ass to the management or dodge their bullets. It's either 1) get killed by ATTBI or 2) get killed by my company.

The only incentive for techs to do better is not to get fired. :| No pat on the back. No helping hand. No nothing.

That'[s not exactly whatr I meant. I know - previously - your job was OK. However, all of us here at OT reading your posting (over the last FEW MONTHS) knew you were having problems with your job (especially your long call times). THEN was the time to find another job,

Now is almost too late . . . it is far better to find a job while you still HAVE one.

 

[NikPreviousAcct]

Originally posted by: CrazyDe1
your call abandonment rate is gonna shoot through the roof....and AT&T's call centers already had one of the worst call abandonment rates ever

Abandonment rates? I've not heard this term used this way before. What stat are you referring to? The rate at which customers call in and get dropped? That's called poor call software. Or are you referring to the rate at which customers call in, get bored at the hold time, and hang up? That's called Service Level, which is usually pretty high for us. We usually answer the call within 208 seconds.

 

[EagleKeeper]

Can you start looking at other Help desk support type positions?
Leave the geographical area if needed

 

[NikPreviousAcct]

Direct TV was a prospect before they went under. LOADS of us went over there - I can only feel sorry for them.

 

[NikPreviousAcct]

Originally posted by: EagleKeeper
Can you start looking at other Help desk support type positions?
Leave the geographical area if needed

Other positions here do not exist. Leaving the geographical area is not an option due to monetary constraints.

 

[Booster]

We usually answer the call within 208 seconds.

Wow that's a long time. Most people I have talking on the phone would drop it having not been answered after the second beep.

 

[Shelly21]

You should move to NOC..... I'm working for NOC and all we do most of the time is just sit around all day surfing the net. I'm training in Richmond all week, so that's a different story. (same amount of work with free meals in a different city)

 

[NikPreviousAcct]

Originally posted by: Booster

We usually answer the call within 208 seconds.

Wow that's a long time. Most people I have talking on the phone would drop it having not been answered after the second beep.

no no no no no

Calls come in to our call center and sit in a queue waiting for an available tech. That's where the 208 seconds come in. Once a tech is available, the call is routed to their phone, and the phone automatically answers. We have 0.0 seconds to think about it after we hear our phone beep telling us that we have a customer now live on the phone.

 

[NikPreviousAcct]

Originally posted by: Shelly21
You should move to NOC..... I'm working for NOC and all we do most of the time is just sit around all day surfing the net. I'm training in Richmond all week, so that's a different story. (same amount of work with free meals in a different city)

Even if you are tellin the truth, there aren't any job opportunities at the place I work for. The company I contract for won't let an outsider directly into the NOC, even if they can do the job better than their own Tier1 and Tier2 techs. That kind of thing doesn't happen. For NOC, you usually have to work your way up the ladder.