YAY! I MIGHT GET FIRED!!!! WOOHOO!!

[EagleKeeper]

Originally posted by: ffmcobalt

Originally posted by: EagleKeeper
Can you start looking at other Help desk support type positions?
Leave the geographical area if needed

Other positions here do not exist. Leaving the geographical area is not an option due to monetary constraints.

Sounds like you are then between a rock and the concrete slab.
No other work of that type there, yet you can not leave the area to get another job in this field.

Therefore you may have to change fields and stay there or get a sugar momma to support your computer habits

 

[Spac3d]

If loosing your job means you will post here more often, then I hope you keep your job.

Spac3d

 

[NikPreviousAcct]

Originally posted by: EagleKeeper

Originally posted by: ffmcobalt

Originally posted by: EagleKeeper
Can you start looking at other Help desk support type positions?
Leave the geographical area if needed

Other positions here do not exist. Leaving the geographical area is not an option due to monetary constraints.

Sounds like you are then between a rock and the concrete slab.
No other work of that type there, yet you can not leave the area to get another job in this field.

Therefore you may have to change fields and stay there or get a sugar momma to support your computer habits

NOW we talkin!!

 

[CrazyDe1]

Originally posted by: ffmcobalt

Originally posted by: CrazyDe1
your call abandonment rate is gonna shoot through the roof....and AT&T's call centers already had one of the worst call abandonment rates ever

Abandonment rates? I've not heard this term used this way before. What stat are you referring to? The rate at which customers call in and get dropped? That's called poor call software. Or are you referring to the rate at which customers call in, get bored at the hold time, and hang up? That's called Service Level, which is usually pretty high for us. We usually answer the call within 208 seconds.

The rate at which customers call in and get dropped. It's not poor software...it's built into the software on purpose. If call volume and hold times shoot up past a certain time, the software can be programmed to randomly drop calls. Ever waited on hold for 30 minutes and the thing hangs up on you? I used to think it's an accident..that was until I interned this summer at Avaya and learned that call center software does this on purpose. I'm not sure if you have wallboards in your call center but as soon as call time exceeded 10 minutes, calls were abandoned. If a large customer called behind you, it could tell and randomly toss people out of the queue so that the more important customers could get through faster.

 

[NikPreviousAcct]

Originally posted by: Spac3d
If loosing your job means you will post here more often, then I hope you keep your job.

Spac3d

Fsck you.

 

[NikPreviousAcct]

Originally posted by: CrazyDe1

Originally posted by: ffmcobalt

Originally posted by: CrazyDe1
your call abandonment rate is gonna shoot through the roof....and AT&T's call centers already had one of the worst call abandonment rates ever

Abandonment rates? I've not heard this term used this way before. What stat are you referring to? The rate at which customers call in and get dropped? That's called poor call software. Or are you referring to the rate at which customers call in, get bored at the hold time, and hang up? That's called Service Level, which is usually pretty high for us. We usually answer the call within 208 seconds.

The rate at which customers call in and get dropped. It's not poor software...it's built into the software on purpose. If call volume and hold times shoot up past a certain time, the software can be programmed to randomly drop calls. Ever waited on hold for 30 minutes and the thing hangs up on you? I used to think it's an accident..that was until I interned this summer at Avaya and learned that call center software does this on purpose. I'm not sure if you have wallboards in your call center but as soon as call time exceeded 10 minutes, calls were abandoned. If a large customer called behind you, it could tell and randomly toss people out of the queue so that the more important customers could get through faster.

There's no way for a call queue to tell who is more important and who isn't. The call queue can't bring up tickets and search to see what the problem is. But I wouldn't be surprised at all to find out that the call queue drops people on purpose. In fact, that makes perfect sense.

 

[Booster]

Originally posted by: Spac3d
If loosing your job means you will post here more often, then I hope you keep your job.

Spac3d

What's wrong with you?

 

[olds]

Look at it this way. If you get fired that will leave you time to look for a real job.

 

[Pepsei]

3rd level support is where you should go... when you don't have to deal with customers, you just sit in front of the computer checking your fantasy football, use AIM, downloading MP3s...

I'm talking to my wife at home now on my AIM... I would use a webcam if I could.

But you're correct about getting into a department like that.... in my department... we have maybe about 2 openings in the last 5 years... people just don't want to leave.

 

[Scarpozzi]

Originally posted by: CrazyDe1

Originally posted by: ffmcobalt

Originally posted by: CrazyDe1
your call abandonment rate is gonna shoot through the roof....and AT&T's call centers already had one of the worst call abandonment rates ever

Abandonment rates? I've not heard this term used this way before. What stat are you referring to? The rate at which customers call in and get dropped? That's called poor call software. Or are you referring to the rate at which customers call in, get bored at the hold time, and hang up? That's called Service Level, which is usually pretty high for us. We usually answer the call within 208 seconds.

The rate at which customers call in and get dropped. It's not poor software...it's built into the software on purpose. If call volume and hold times shoot up past a certain time, the software can be programmed to randomly drop calls. Ever waited on hold for 30 minutes and the thing hangs up on you? I used to think it's an accident..that was until I interned this summer at Avaya and learned that call center software does this on purpose. I'm not sure if you have wallboards in your call center but as soon as call time exceeded 10 minutes, calls were abandoned. If a large customer called behind you, it could tell and randomly toss people out of the queue so that the more important customers could get through faster.

The call center I used to work had so many lines that it could have in the hold queue. Usually, people would hang up automatically....once the number of connections exceeded the max available number of connections, the caller was forwarded to a pre-recorded message and then a voicemail. I hated that job....I remember taking 115 calls in an 8 hour day once. These were all tech calls about our custom software and windows NT....ACK! I'm glad I'm out of there...

 

[CrazyDe1]

It can tell cuase important calls come in on different trunks and all your normal customers randomly get tossed out to keep the wait times for large customers to 5 minutes or less. I know ATT uses a system that does this...I'm not sure about ATTBI but I know their call abandonment rate is pretty high from when I called in and the system hungup on me multiple times. I talked to a rep about it and they said it was about 1000 calls/minute. I think at one time AT&T's was as bad as 10,000 calls per minute..

 

[NikPreviousAcct]

Originally posted by: oldsmoboat
Look at it this way. If you get fired that will leave you time to look for a real job.

True. But I have bills to pay. Lots of them. Even if I cancel services, I have quit a bit of bills to pay in rent and essential services.

 

[KokomoGST]

You'll be fired and not laid off?? That's sounds like a crappy corporate excuse to not pay you severance etcetc.

Plus, it is the holidays... companies especially like to let people go around now so they can cook their books. Both me and my friend learned that wonderful fact firsthand... Congress needs to get off it's @$$ and pass an unemployment extension.

 

[NikPreviousAcct]

Originally posted by: KokomoGST
You'll be fired and not laid off?? That's sounds like a crappy corporate excuse to not pay you severance etcetc.

Plus, it is the holidays... companies especially like to let people go around now so they can cook their books. Both me and my friend learned that wonderful fact firsthand... Congress needs to get off it's @$$ and pass an unemployment extension.

I got laid off from Comcast earlier this year because Comcast moved all their technician positions from here to Canada. I applied for NAFTA, but had to wait 10 months to find out from someone else -not even the State of Oregon or the Feds- that I'm not eligible for it because I am not a manufacturer of a product. :|

 

[CrazyDe1]

Oh yeah, they also have the ability to sit and listen in and record while yo u're on hold too. I guess one of the guys that does the research for their newest call center software was all like "youd' be amazed at what people say and how long it takes people to get angry on the phone"

 

[MinorityReport]

Originally posted by: ffmcobalt
:frown:

My company has literally doubled my work load and cut my required call times. One of my supervisors came over to me and talked to me this morning. If I don't get my call times down, I'm fired. :|

These pig fvckers...

The company that owns us is giving 15million in bonuses to it's execs, but we get our printing rights taken away due to the company not having enough money. Then I have to deal with idiot techs. Here's the funny thing: I can train both Tier1 and Tier2, and I'll get fired for my fvcking call times too high because tools and the computers are too slow to do everything they want me to do in the time alotted. Since they changed what we have to do (doubled our work load), our stats as a call center have gone to the GROUND. We are now DEAD LAST instead of FIRST PLACE. Our stats are the sh|ttiest I've seen them in the two years that I've been here. And that's saying something. Most techs don't last 6 months. The ones that do usually get burnt out at 18 months.

Fvck this place :|

Welcome to Republican enforced Capitalism.

What is the future of a blue/white collared America?

Our manufacturing is now done outside.

All services are now neing outsourced.

NYhas mexican laborers on hire.

Even trucking is being outsourced.

Some companies are thinking of hiring plumbers, electricians/workmen from abroad for cheaper rates.

God forbid one day we see indian/chinese/;latin american soldiers getting paid to work for US army ...


Where is America heading to ?

 

[Zombie]

Welcome to Republican enforced Capitalism.

What is the future of a blue/white collared America?

Our manufacturing is now done outside.

All services are now neing outsourced.

NYhas mexican laborers on hire.

Even trucking is being outsourced.

Some companies are thinking of hiring plumbers, electricians/workmen from abroad for cheaper rates.

God forbid one day we see indian/chinese/;latin american soldiers getting paid to work for US army ...


Where is America heading to ?

troll.

 

[NikPreviousAcct]

Originally posted by: Zombie

Welcome to Republican enforced Capitalism.

What is the future of a blue/white collared America?

Our manufacturing is now done outside.

All services are now neing outsourced.

NYhas mexican laborers on hire.

Even trucking is being outsourced.

Some companies are thinking of hiring plumbers, electricians/workmen from abroad for cheaper rates.

God forbid one day we see indian/chinese/;latin american soldiers getting paid to work for US army ...


Where is America heading to ?

troll.

Not really. He's right in every aspect.

 

[desy]

You, as an educated person who had a job waiting couldn't get a job in Canada?
Hmmm there is something wrong with our immigrations!

 

[NikPreviousAcct]

Originally posted by: desy
You, as an educated person who had a job waiting couldn't get a job in Canada?
Hmmm there is something wrong with our immigrations!

No, dumbass, I shouldn't have to move from MY OWN FSCKING COUNTRY in order to get a job in FACKING CANADA from a company who is BASED IN THE COUNTRY THAT I LOVE. Comcast moved their business there where they can pay $.60 on the dollar, NOT have to pay medical benefits, NOT have to pay dental benefits -basically giving their own country a huge middle finger.

Fack you, ComFags. :|

 

[desy]

I think you are under the misinterpretation that they 'owe you' something they don't
Jobs move back and forth across the border all the time , welcome to a little economics lesson.
Gillette a Canadian razor company moved their production plant to Mexico where it was even cheaper still.
Tech jobs move to Canada cause of an educated population and economic advantage.
This is why I feel that eventually we will become a 'robocop' type of world where corporations rule as they transcend governments.
They are accountable only to stockholders and I've seen it many times where they close perfectly economic , viable operations displace all the workers to save 5% in the long
term.
I've been laid off myself, lost contracts, job over. I've worked for ohh 6 computer companies in the last 15 years sometimes doing the exact same job just wearing a different shirt . .
Sorry bout your job, the only advice I can give is don't live beyond your means EVER. Currently all I owe is a mortgage. My buddy is going throught the same as you losing his
job at a tech company. He owes and owes he is now seriously looking at a career change into the oil biz. Hard work up north pays $20 an hr for 12 hr days two weeks straight , one week out.

 

[NikPreviousAcct]

yeah, they do owe me something. I bust my ass for them. I put my personal life on hold for them. Right now, I work 9:30am - 8:30pm. WTF is that!? That's a "I'm married to my job" schedule that leaves no time for the family that I do have left because they're all too old and in bed already or already out partying or doing something else besides being married to their job. Well, come to think of it, not that I have any family that actually cares, either. So I guess that "excuse" is gone. My girlfriend is going packpacking through Europe for four months or something, so it's not like I'll have anyone to spend any time with who cares anyway.

 

[bmacd]

good luck nik...there are plenty of good jobs out there for you

-=bmacd=-

 

[NikPreviousAcct]

Originally posted by: bmacd
good luck nik...there are plenty of good jobs out there for you

-=bmacd=-

Thanks bud.

 

[Miramonti]

unfortunately this economy isn't a good environment for techie respect. Hang in.