So my internet went down again.  This time the DSL is fine, just no internet.  The automated troubleshooter says, yep a problem, would you like to chat?  FUCK NO!  Hmm, too bad, it's the only way to get service.  So we did unplug the modem, hard reset the modem, re-initiate service, nothing working.  Running out of ideas, the chat person then claims I've exceeded my data plan (I have unlimited data).  I ask the person to elevate the ticket twice at which point the person disconnected the session.  Now I have to go through CenturyLink's phone tree to get a real person to schedule someone who knows what they are doing.