So my internet went down again. This time the DSL is fine, just no internet. The automated troubleshooter says, yep a problem, would you like to chat? FUCK NO! Hmm, too bad, it's the only way to get service. So we did unplug the modem, hard reset the modem, re-initiate service, nothing working. Running out of ideas, the chat person then claims I've exceeded my data plan (I have unlimited data). I ask the person to elevate the ticket twice at which point the person disconnected the session. Now I have to go through CenturyLink's phone tree to get a real person to schedule someone who knows what they are doing.