Walmart wouldn't accept 3 video games for store credit without receipt

[FoBoT]

:roll:

 

[SmoochyTX]

This was a good thread to read! I approve. :thumbsup:

 

[RaistlinZ]

I've worked in retail a few years myself and what I'm wondering is....

1. Couldn't they have scanned the UPC on the game to see if it actually did come from their store or not? And... 2. Why didn't you have them look up your purchase with your CC or ATM card number?

If you paid with cash and have no receipt then you're lucky the manager even offered to let you return one of the games. The holiday shopping season is whne they get the most shoplifting.

 

[Exterous]

Originally posted by: RaistlinZ
I've worked in retail a few years myself and what I'm wondering is....

1. Couldn't they have scanned the UPC on the game to see if it actually did come from their store or not? And... 2. Why didn't you have them look up your purchase with your CC or ATM card number?

If you paid with cash and have no receipt then you're lucky the manager even offered to let you return one of the games. The holiday shopping season is whne they get the most shoplifting.

I don't work at Walmart but here is how my store would answer those questions.
1) We use the UPC barcode that comes on the packaging - not a company specific one. So if its a game we carry - it will scan at our store whether it was bought there or not
2) On CC purchases our store only displays the last 4 digits of the credit card number for employees to see and thats only when we have the reciept (or its over $100). There are chances that if we call accounting the next (and only next day) they might be able to give us the full number but we would need a receipt number for that to work. After that, the store level has no ability to look up CC numbers (other than store CCs)

 

[dethman]

this reminds me of the thread with that guy and the friend's xbox 360 which he wouldn't open til christmas.

comes in here with a stupid rant and gets slammed by EVERYONE because of a complete lack of common sense, and complete hilarity ensues! i love it. yet the OP still has no frickin clue.

 

[Sphexi]

They give you a receipt so you can do things like, return and stuff. Do they have Walmart's logo/sticker on them? How do they know you didn't steal them somewhere else, slap a Walmart sticker on them, and are now trying to return them for credit? People try to get away with all sorts of crap these days.

 

[lokiju]

Just go to another Wal-Mart and try.

 

[Al Neri]

don't lose the receipt, moron.

n.b. i called you a moron because of how you've acted in this thread.

 

[waggy]

uhm not many stores will take back games without a reciept. hell they don't like to do it with a reciept even shrinkwraped!

it is to easy to copy the game reshrink it and take it back. they just refuse to do it. oh and getting mommy to try for you is just going to make her look like a moron.

you might be able to return them after xmas. that is the best time to try

 

[CVSiN]

Originally posted by: KK
this is why you have reciepts. Who's to say Joe Blow doesn't come in there with a sealed game that was purchased elsewhere?

that happens all the time... when i worked for gamestop people would do the same thing..
and they give you used price if you dont have a reciept.. there is too much fraud out there bud.. the manager did the right thing..

and Im sure Corp will back him up on that.

 

[AUMM]

man people here are harsh....

 

[spidey07]

Originally posted by: slsmnaz
Note to self: Never post thread on OT seeking sympathy.

Oh you can post sympathy, don't just look like a whiney little cry baby when you have no right to ask for sympathy.

That's when the ownage comes.

 

[BooGiMaN]

i hate stupid customers with a sense of entitlement like you...

hey did you use any of the following lines on the manager?

"the customer is always right!"
"i pay your salary!"
"I spend a brazillion dollars here every week and im never shopping here again!"
"im telling your mommy your a mean boy"

here is a thought why dont you sue walmart and the manager it she entitled american way...or maybe take a note from your mommy that says it is ok to give you the refund

 

[mpitts]

Which games is he trying to return?

 

[pontifex]

Originally posted by: AUMM
man people here are harsh....

been here since 2001 and you're just now noticing?

 

[spacejamz]

my guess is that Walmart has instructed their stores to be aware of anyone returning PS3 games because of many of their PS3 sales were done in bundles that ended being around $1400, so many people bought the bundles with the intent to return many of the games...

the Fat Wallet PS3 pre-order thread had a lot of discussions on whether or not Wal-mart would even accept the video games without a receipt...

whether the OP and his friend are legit or not, they already have the deck stacked against them because of this...

 

[mugs]

Are they allowed to do that? Are you kidding me? You have no proof you even bought it there. Walmart isn't in the business of buying merchandise for retail prices, which is what you're asking them to do. They allow a certain number of returns per year without a receipt.

This may surprise you since you've gotten so used to lax return policies, but there are a lot of things stores don't HAVE to do with regard to returns, but most stores do it anyway - i.e. take back items that you're returning just because you changed your mind.

 

[Kilim]

Poor guy. Not saying he is right, but, poor guy. Eek!

The barcodes are sometimes different. I remember working at the Wherehouse (God rest it's soul) and people would swear the CD's they were returning were bought there even though they had BMG barcodes, which were different.

This guy seems aggressive, which may be what he tried to pull at Wal-Mart and ticked off the employee's. Rather than being polite and courteous. I cannot know this, but by his responses and the overall tone in which his messages come across as, his personality probably affected the outcome.

I go through the same thing at my work, I sometimes let people return open games if they are honest and say they sucked. However, I do it only iof they are honest and credible. If they come in aggressive and then go hostile at the first sign of refusal, screw em. Dick's aren't good customer's.

Cliff's
---------------
You are paying for the ten thousand customers before you who lied and scammed Wal-Mart. And the Ten Thousand after you who will do so also.

 

[JEDIYoda]

Originally posted by: Kilim
Poor guy. Not saying he is right, but, poor guy. Eek!

The barcodes are sometimes different. I remember working at the Wherehouse (God rest it's soul) and people would swear the CD's they were returning were bought there even though they had BMG barcodes, which were different.

This guy seems aggressive, which may be what he tried to pull at Wal-Mart and ticked off the employee's. Rather than being polite and courteous. I cannot know this, but by his responses and the overall tone in which his messages come across as, his personality probably affected the outcome.-- Hes the same way on his thread...which really brings doubts about his age being 24yrs....or his matturity level just suxs...lol
I go through the same thing at my work, I sometimes let people return open games if they are honest and say they sucked. However, I do it only iof they are honest and credible. If they come in aggressive and then go hostile at the first sign of refusal, screw em. Dick's aren't good customer's.

Cliff's
---------------
You are paying for the ten thousand customers before you who lied and scammed Wal-Mart. And the Ten Thousand after you who will do so also.

 

[BoomerD]

Originally posted by: JEDIYoda

Originally posted by: Kilim
Poor guy. Not saying he is right, but, poor guy. Eek!

The barcodes are sometimes different. I remember working at the Wherehouse (God rest it's soul) and people would swear the CD's they were returning were bought there even though they had BMG barcodes, which were different.

This guy seems aggressive, which may be what he tried to pull at Wal-Mart and ticked off the employee's. Rather than being polite and courteous. I cannot know this, but by his responses and the overall tone in which his messages come across as, his personality probably affected the outcome.-- Hes the same way on his thread...which really brings doubts about his age being 24yrs....or his matturity level just suxs...lol
I go through the same thing at my work, I sometimes let people return open games if they are honest and say they sucked. However, I do it only iof they are honest and credible. If they come in aggressive and then go hostile at the first sign of refusal, screw em. Dick's aren't good customer's.

Cliff's
---------------
You are paying for the ten thousand customers before you who lied and scammed Wal-Mart. And the Ten Thousand after you who will do so also.

Yep, he comes off like a mildly retarded 15 yr old, NOT a person in his 20's...and he's gonna have his mommy deal with wally-world? ROFLMFAO!

 

[Extelleron]

Originally posted by: I Saw OJ
Hey guess what, that store manager doesnt give a rats ass if you ever shop there again. When I worked in retail people would tell me that all the time like it was some kind of threat.

Customers don't grow on trees. Losing good, loyal customers over returning items for store credit is a bad policy. The store will sell the returned games for $180 anyway, and the store credit will be spent at that Walmart. Rather than making a big fuss, that Walmart would do good to simply accept the returned items and keep a customer.

 

[wetcat007]

Why don't you have your receipt? I'm always amazed at people's abilities to lose things like that. As much as I dislike walmart they shouldn't be obligated to give you anything if you can't show u purchased it there. Did you ask about them looking it up if you paid with a credit card?

 

[jupiter57]

Originally posted by: randay
I know what the OP did, he walked into the store empty handed, took 3 games off the shelves then went straight to the customer service line to return them for store credit. BRILLIANT!

You may be surprised at just how many people try things like that!

Never worked retail, but in my many years I have heard some doozies!
People going to one store and buy several items for a lower price than the competitor, then try to return them to the store with the higher price, trying to make a couple of measly bucks!
Or the people who rent a movie, then try to take it to Wal-mart asking for a refund. The list goes on and on.

I especially appreciate those clowns who buy stuff like big screen TVs before the Super bowl or wedding decorations/clothing, etc. then return them after the event!
I refuse to purchase anything at Wal-mart that even looks like it may be opened!(Unless, of course, it is reduced in price.)
Our local Wal-Mart stopped accepting returns without receipts several years ago.

 

[fbrdphreak]

You're an idiot - a store doesn't have to take anything back with a receipt.

Stop whining and move on

 

[LuNoTiCK]

Originally posted by: Extelleron

Originally posted by: I Saw OJ
Hey guess what, that store manager doesnt give a rats ass if you ever shop there again. When I worked in retail people would tell me that all the time like it was some kind of threat.

Customers don't grow on trees. Losing good, loyal customers over returning items for store credit is a bad policy. The store will sell the returned games for $180 anyway, and the store credit will be spent at that Walmart. Rather than making a big fuss, that Walmart would do good to simply accept the returned items and keep a customer.

What proof that they have that they are good, loyal customers and not scammers? They don't have a receipt, they have no proof. Think about it from the managers point of view, why would you let them return it. Than this guy thinks the manager is wrong, and gets all his info like he's going to show him.

Besides I'm sure the store has more than 1 copy of the games, and will be able to sell the ones which they have in stock. The manager was nice when he said he would let them exchange 1 game, especially when they don't have to and I certainly wouldn't expect them to.