Originally posted by: nitromullet
One of the points that no one has made about Steam yet is that not only does Steam give Valve the opportunity to control where you purchase your games from, but they can also disable all of your games previously purchased directly via Steam.
Say, for example, you decide to purchase a game from someone on ebay and the seller delivers the game to you as a Steam gift. You then activate the gift on your Steam account, and Valve finds out that you purchased the game from ebay they will disable your account. No, they won't just disable the game, they will disable your ACCOUNT. This includes all games, even those that were previously purchased directly through Steam.
Now, bear in mind that while not everyone likes ebay, ebay is in fact a legal and legitimate place to purchase goods/services. Is it really right that Valve can disable ALL your games just because you didn't purchase ONE game from an authorized reseller? This is also true if it turns out that you were defrauded by the seller. There is no recourse for you to take. The account is simply disabled, even if you provide all your info from the ebay transaction. They treat you like a thief.
Valve also brags about their increase in number of users over the last year, yet they don't seem to have ramped up any support services:
<a target=_blank class=ftalternatingbarlinklarge href="https://support.steampowered.com/kb_article.php?ref=1223-QROC-4460">https://support.steampowere......ref=1223-QROC-4460</a>
Looks to me like they are "supporting" 20 million users with the "leave us a message, and we'll email you back when we get around to it" approach.
I know there are a lot of people who complain about MS, but at least with Windows activation you can call MS toll free 24/7. They also have programs for individuals who mistakenly buy pirated software to report it and obtain legit copies (for a cost of course). Conversely, Valve treats you like a criminal, period. Judge, jury, no trial, and executioner.
Don't believe me...?
<a target=_blank class=ftalternatingbarlinklarge href="https://support.steampowered.com/kb_article.php?ref=5406-WFZC-5519">https://support.steampowere......ref=5406-WFZC-5519</a>
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Redeeming Fraudulent Gifts
Never accept a gift from an unknown user. Any accounts tied to a redeemed gift from a fraudulent source will be permanently disabled.
Buying, Selling, or Trading Accounts
Accounts which have been bought, sold or traded will be permanently disabled. This includes any other accounts in your possession at the time of the sale or trade, regardless of whether those accounts were also sold or not.
I have no issues with them trying to combat fraud, but their lack of granularity or willingness to give their customers the benefit of the doubt is appalling.