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shawnman

Member
Mar 14, 2001
141
0
0
I have hosted on Dixie Since January and I am very pleased with the service. I feel that I am getting a great value for $4 / month. Some folks seem to have the unrealistic expectation that a webhost will be up 100% of the time - no host is. Dixie has been very reliable and they are taking steps everyday to make things more reliable.

The most important thing is that Gary and his staff are reachable and do respond to customer concerns.


Dixie is a hot deal in my book !
 
UDT89

UDT89

Diamond Member
Jul 31, 2001
4,529
0
76
looks like im gonna sign up for the 3.95 plan and double it on the 15th
 
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worms

Banned
Feb 13, 2001
434
0
0
Everyone's on the same server dakata, number 12.

I certainly don't expect 100% uptime, but I also don't expect CEO-Gary to get a bug up his ass and shut down the entire system for the weekend without bothering to tell anyone. I also don't expect CEO-Gary to wipe out all the SQL passwords and then not bother to send an email out informing people of the problem and resolution. Patch? What kind of SQL patch would wipe out the passwords? Come on, SQL is serious software used in serious applications throughout the world. No one's going to release a patch that wipes out critical data. These guys F'd up -- plain and simple. Finally, I don't expect CEO-Gary to suddenly haul the servers off to Maine so that he can live on a lake.
 
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NetworkDad

Diamond Member
Jan 22, 2001
3,435
1
0
Originally posted by: worms
Everyone's on the same server dakata, number 12.

I certainly don't expect 100% uptime, but I also don't expect CEO-Gary to get a bug up his ass and shut down the entire system for the weekend without bothering to tell anyone. I also don't expect CEO-Gary to wipe out all the SQL passwords and then not bother to send an email out informing people of the problem and resolution. Patch? What kind of SQL patch would wipe out the passwords? Come on, SQL is serious software used in serious applications throughout the world. No one's going to release a patch that wipes out critical data. These guys F'd up -- plain and simple. Finally, I don't expect CEO-Gary to suddenly haul the servers off to Maine so that he can live on a lake.
Click to expand...

Worms - Everyone is not on server 12. There are over 16 servers now, and i am on server 7. Also, WTH do you know about SQL? This is MySQL which is an open source product. There are new patches and revisions that come out frequently. Do you honestly think Gary went through every customers database, and intentionally wiped out the passwords? Give me a break.

Also, Gary is not the same CEO-Shawn type asshole, so you can stop referring to him like he is. Sorry you had such a crappy experience, but you can take your business elsewhere if you don't like it.
 
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imported_Grimmy

Senior member
Dec 28, 2001
224
0
0
Originally posted by: DongTran
Dixiesys for the most part has been very good to me, but lately my website has been getting sloooooooooooooow. i don't know if it's just the particular server on or whaaaaaat...

funny thing is, i also have a rackshack server on the same block as the cobalt server that Gary runs his off of, but I don't know why his cobalt is so slow? mebbe someone is doing some massive file transfers on his 24/7 i dunno
Click to expand...

We're trying to empty those cobalts, yes there's one site on there that pulls a LOT of bandwidth and I thought we'd emailed everyone on that server that they are welcome to move anytime they're ready (we're not forcing any moves off of server 2 yet but probably will within another few months so get a jump on it :D).
 
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imported_Grimmy

Senior member
Dec 28, 2001
224
0
0
Originally posted by: slycat
reliability and cost.
If thats only whats important to you then i guess they are a good choice.

However, speed is definitely lacking here.
My past 3 webhosts were at least consistently 2x faster.
Since i have streaming videos on my site, speed was important for me.
I have since been moved 2-3times within Dixiesys servers and they are all
pretty much slooowWW so if speed is important to you, you might wanna
look elsewhere. I'm guessing they pack quite a lot of us in them servers
or the sustained bandwidth is just not quite up there.
Click to expand...

The sustained bandwidth isn't at the data center which is why we're moving servers we've only got one server that gets consistently slow and we've been moving sites off of it 1 by 1 and it's now finally gotten to be quite stable again. But the problem is the data center we started using told us "oc3 to bellsouth and oc12 to the local telecom" so we were like "hell yeah that rules" well, there's only one route into that data center, and that's AT&T and I've heard rumors that they're only paying for around 10 megabits of bandwidth. I don't know if the 10 megabits part is true, but I DO KNOW I routinely see 100ms pings to the ROUTER that leads to the internet, that is totally and utterly unacceptable.

The new data center DOES truly have uu.net, qwest, and sprint connections, I know for a fact because I've seen traceroutes use all 3 now. So at least that much is true! And I've seen no slowness at ALL on their network.

That may explain some of the slowness you've noticed.
 
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imported_Grimmy

Senior member
Dec 28, 2001
224
0
0
Originally posted by: RossMAN

You nailed it and I totally agree. I wouldn't host an eCommerce business website on Dixiesys but for personal/family/hobby website space you cannot beat what Dixiesys has to offer. Their tech support has been great, I think Gary and his employees put 110% into their company ... I just hope they can control the growth ...
Click to expand...

Note: worms' post is pretty silly so I won't respond to it but it did give me a chuckle, turned the servers off for the weekend to save electricity, ahahaha that's cute indeed. The sql passwords was thanks to a Plesk upgrade to secure the servers against the OpenSSL hacks and the downtime was thanks to NOT securing those servers fast enough as we were already compromised and when they used us to DDOS another site, our router said "no I don't think so" and cut off the vlan.

Now to reply to RossMAN:

EXACTLY, we're not out to host big ecommerce sites, that isn't our target curstomer, personal web sites, hobby sites, small businesses, that's our focus, if you're gonna lose "thousands of dollars an hour" on any downtime you need to find a truly industrial strength hosting solution (EMC comes to mind). We host a few e-comm sites but they're mostly smaller sites doing low volume.

I mean get real, don't host your lifeblood on a $4 a month hosting plan, that's just silly.

Our uptime is pretty good (when we're not trying to DDOS a server somewhere in France) and our servers are reliable but keep things in focus, we have a target, and our target isn't someone who's gonna lose "thousands of dollars an hour" or even a day if their site is down. That's not to say we don't work hard at our service it's just that we have a realistic attitude about who it is we want to host..

And we don't cut the servers off during the weekend to save electricity :) hahahadhfahahaha oh god man that's killing me.
 
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imported_Grimmy

Senior member
Dec 28, 2001
224
0
0
Originally posted by: worms
Forgive my bitterness. I just can't believe that all these hosting companies keep skipping from town to town every time the rent is due. Hosting companies should never move. Ever. Duh! Not only are these bozos bouncing from one eviction to the next, they think it's normal! So normal in fact, that they don't even bother to let their customers know when they're planning to pack all the servers into an old Volkswagen for a weekend road trip.

Lost passwords from a move? I've moved a few times in my day. Haven't lost any passwords. Maybe I'm just more careful than most?

Anyway, yeah they're inexpensive, but the performance is deplorable by any standard. At least with Cyberwings I got 4 months of great hosting for my $3 (then again, they eventually lost my passwords too :eek: )
Click to expand...

Allow me to interject here.

The passwords were not lost due to a move.

The passwords were only lost on 2 out of 8 servers that had to be patched. It was a Plesk upgrade to fix the OpenSSL security problem and 2 servers lost their user tables in mysql, they also had their Plesk database wiped totally (I had a backup of that, but the user passwords are encrypted so I guess when I dumped it didn't dump the encrypted contents or it dumped them plain text, or the "full backup" Plesk talks about doesn't even back up the passwords, who knows at this point).

We're moving providers because _we were lied to_ ok? 24 hour access? no 9-5 monday thru friday, and then we're supposed to "call first to make sure someone is there who can let us in?!?!?!?" redundant routes to the internet? Traceroute 12.37.166.66 and if you see anything but AT&T on the last few hops then I'll eat my hat. OC-3 and an OC-12 - yeah we hit 6-8 megabits in total traffic and our ping to the router out jumps to over 100 ms (for reference, we have at least 3 servers that routinely peg 3 megabits by themselves). So after puttting up with the crap as long as I could I had to move my servers someplace that could sustain us, I don't like it much more than you do, I've got things I'd rather be doing than spending all this time reconfiguring servers and running from one data room to the other getting things squared away.

Yes the email notification was not there, and I have apologized for that, you can bet we won't do nothing without emailing everyone on the server from now on. We heard the complaints and we damn well know better now.

One question, please answer this, have you cancelled your account with us? If not then why not?
 
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garyboz

Member
Oct 26, 2001
106
0
0
I've been using Dixie since July and have found uptime to be good. Actually last weekend my site went down and I was actually suprised by it. I don't pretend to know anything about Plesk or Ensim but I don't consider switching from Qmail to Sendmail a feature. The other things seem good though.
 
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SpideyCU

Golden Member
Nov 17, 2000
1,402
0
0
I just love it when people make up stories about why a company is doing a certain thing, simply because that person is bitter. No better way to act like a spoiled kid. Facts are NEVER as much fun as what we can make up!

The one time I found my site down a few weeks back, I checked on Dixiesys' page and saw the notification about www12 moving, so I let them do their thing. About an hour later my site was up again. No complaints from me - if things continue as they are now, I'll be more than content.
 
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alm99

Diamond Member
Apr 16, 2000
4,560
0
0
those of you with dixiesys service, what kinda sites do you have? Could I get some links to see?
 
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Karsten

Platinum Member
Oct 9, 1999
2,192
0
0
Can't we start the special now? :) Now I have to wait 17 days until I can upgrade my service and find a home for my lost cyberwings domains. Come one... give us a couple extra days and we won't stress you guys out running down the backlog of users jumping on this deal!

For any looking at Dixi as provider... you can check Laqua.com which is hostet there now. Speeds are pretty good. I hosted the ocasional game patch for some friends and they where happy with the speeds.

Thanks for a good home!
 
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NetworkDad

Diamond Member
Jan 22, 2001
3,435
1
0
Originally posted by: Karsten
Can't we start the special now? :) Now I have to wait 17 days until I can upgrade my service and find a home for my lost cyberwings domains. Come one... give us a couple extra days and we won't stress you guys out running down the backlog of users jumping on this deal!

For any looking at Dixi as provider... you can check Laqua.com which is hostet there now. Speeds are pretty good. I hosted the ocasional game patch for some friends and they where happy with the speeds.

Thanks for a good home!
Click to expand...

If you need to be hosted right away, i'll hook you up for a small charge. I have a reseller account with dixiesys, and i can stick you on a server now.

 
Mani

Mani

Diamond Member
Aug 9, 2001
4,808
1
0
when I tried hosting with dixiesys they kept punching me in the face, so after the 17th punch I decided enough was enogh
 
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slycat

Diamond Member
Jul 18, 2001
5,656
0
0
Originally posted by: NetworkDad
Originally posted by: worms
Everyone's on the same server dakata, number 12.

I certainly don't expect 100% uptime, but I also don't expect CEO-Gary to get a bug up his ass and shut down the entire system for the weekend without bothering to tell anyone. I also don't expect CEO-Gary to wipe out all the SQL passwords and then not bother to send an email out informing people of the problem and resolution. Patch? What kind of SQL patch would wipe out the passwords? Come on, SQL is serious software used in serious applications throughout the world. No one's going to release a patch that wipes out critical data. These guys F'd up -- plain and simple. Finally, I don't expect CEO-Gary to suddenly haul the servers off to Maine so that he can live on a lake.
Click to expand...

Worms - Everyone is not on server 12. There are over 16 servers now, and i am on server 7. Also, WTH do you know about SQL? This is MySQL which is an open source product. There are new patches and revisions that come out frequently. Do you honestly think Gary went through every customers database, and intentionally wiped out the passwords? Give me a break.

Also, Gary is not the same CEO-Shawn type asshole, so you can stop referring to him like he is. Sorry you had such a crappy experience, but you can take your business elsewhere if you don't like it.
Click to expand...

OK...
worms IS entitled to his opinion, his rant, his complaints. He is a customer, and last time i checked he has a RIGHT.
He is pissed, as i would be if they lost my passwords, down for a weekend..etc. Just because u are a reseller for dixie does not
mean he lost his right to rant - this is not what GOOD Customer Support is about. Maybe others thinking about joining your
service should consider this. Bet thats good publicity for u huh?

Point is i don't see him lying about anything...fact is passwords were lost...etc.
So what if he is bitter and wants to badmouth dixie? What?, all of a sudden now no one is
allowed to talk bad about dixie?...a little too much asskissing and communistic dontcha think?
But i also think worms gotto chill, bro...with any luck, this will never happen again and that analogy
CEO-moving to maine thing is uncool.. :)

Another thing...just because a company screws up and says 'oops, sorry' doesn't make everyone all smiles
and hugs-kisses again. It also doesn't mean customers cannot be pissed. And maybe some people are thinking
of leaving dixie but after having moved 3-4-5 times maybe they're tired and are just gonna ride it out, still, may i
remind all of you...doesn't mean they lost their right to complain/rant/badmouth. True, you can't make everyone
happy but for the sake of your company(s) bashing the user/customer, calling him 'silly' makes you look petty,
and doesn't do wonders for customer service/satisfaction either. You are contributing to his bitterness, not appeasing.
If thats what you call great customer service, ... erm...what can i say...maybe instead of returning the "bashing", how
about some reparation and damage control procedures...
Yes, just like when u were jilted, love takes time to rekindle and grow. :p
(hmm...what was that song again.."love takes time to heal when you're hurting so bad...")
Heart hurts even more when no one rubs it... :D

(like i said in many of my posts, go ahead, flame me, i'm immune, most weightlifters are.)
 
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worms

Banned
Feb 13, 2001
434
0
0
Thanks slycat

Gary, glad to see you here supporting and defending your company as needed. I hate to bitch and moan so much but I really think that the downtime for the move was substantial, the lost passwords unfortunate, and the lack of emails inexcusable. Especially for the password issue -- you screw up all our sites and you can't even bother to send us emails explaining how to fix them? Yeah sure, an experienced web designer would have no trouble locating the problem, but I'm just some bozo who somehow managed to hack together a site and was pretty baffled when it suddenly stopped working. And Gary, you never apologized to me about any of that. In fact I haven't seen an apology here, in your forums, or anywhere else. There may be an apology on the forums now, but back when I was diagnosing my site trouble all I found was a post from you that said something like "yeah, I guess we should have sent out an email".

To answer your question about canceling my service -- well, maybe I won't have to? Shortly after my last post I received a 2Checkout refund with no explanation. Are you canceling me?
 
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