This is my only problem with the article... what he's talking about is discussed at high levels at ALL retail stores... the difference is that this guy shouldn't be boasting about it in WSJ... what a sure way to shoo off good customers... I mean come on, there's more than the naughty 20% that read the WSJ!
Delerious
Senior member
- Nov 10, 2001
- 668
- 0
- 0
Making it public knowledge that the undesirable customers are referred to as "devils" isn't good business practice... I'm sure I'm at the top of the "devil" list as well as many other people here on AT and there is nothing they can do about it unless they physically bar us from entering. It will probably motivate the real "devils" even more. The only customers they are losing with this are the ones they want..
apoppin
Lifer
Beast Buys "saves" money BY screwing their customers - i'd call it an "unfair" business practice.
. . . . And - YES - good riddance to them (finally) when American consumers wise up to the contempt Beast Buy holds us in.
:roll:
AFAIK, this has ALWAYS been BB's "policy".
:thumbsdown:
A site devoted to BB's customer "service"
apoppin
Lifer
it's a WONDERFUL idea!Originally posted by: Oakenfold
I never said it was a good idea to publicly announce this strategy.
it's confirmed what we already knew and hopefully something the rest of their customers will hear.
geecee
Platinum Member
- Jan 14, 2003
- 2,383
- 43
- 91
The article mentions that they have spent resources (i.e. time and money) training their staff to look for and identify their various different kinds of customers ("angels" and "devils"). Now here's a novel idea, why don't they spend some time and money training their staff to actually have a basic to decent knowledge of the products they sell in the areas that they work in. And maybe throw in just a marginal amount of customer service as well?
Undesirable. That would be...the ones that don't BUY anything right?
BTW: B/B can kiss my ass.
(Never have shopped there anyway)
BTW: B/B can kiss my ass.
(Never have shopped there anyway)
The last time I went to Best Buy they were trying to sell me Sports Illustrated and other stuff at the check out.
I just wanted my DVD, I could care less about the 2 free issue junk.
I just wanted my DVD, I could care less about the 2 free issue junk.
I wonder how long their test stores were with the new policies to test effectiveness on consumers. I know if the barrys and jills find out they're gonna get hit with 15% restocking fee if they really don't like the items shoved down their throats by the sales staff (read clueless kid with Xbox experience tagged as tech expert), they'll go to cirucit city or some other stores next time around.
I rarely buy anything there that is not a loss leader personally but even then I might reconsider if I know they'll charge restocking fee and other crap like that in case I don't like the product. On the other hand, if I can waste them some money by going in there and only buying loss leaders, I'll probably make a point to do so if they so despise my business.
I'm not against them trying to prevent exploitation of their return policies but hitting saavy internet consumers is probably not the best way to go at it. More people are using the internet and finding deals more easily.
In the long run, we'll see if it pays off for them or come bite them in the rear because their consumers have gone to other stores. I'm hoping the latter as i'd hate to see consumer discrimination being rewarded.
I rarely buy anything there that is not a loss leader personally but even then I might reconsider if I know they'll charge restocking fee and other crap like that in case I don't like the product. On the other hand, if I can waste them some money by going in there and only buying loss leaders, I'll probably make a point to do so if they so despise my business.
I'm not against them trying to prevent exploitation of their return policies but hitting saavy internet consumers is probably not the best way to go at it. More people are using the internet and finding deals more easily.
In the long run, we'll see if it pays off for them or come bite them in the rear because their consumers have gone to other stores. I'm hoping the latter as i'd hate to see consumer discrimination being rewarded.
rudeguy
Lifer
- Dec 27, 2001
- 47,351
- 14
- 61
this has been besty buy's problem for a long time, they are just now saying it publicly.
I work at a local retailer that specializes in bringing in customers for stuff that is dirt cheap. We don't mind at all. If people get a good deal on a $5 toaster, we are pretty sure that they will know that they can get an even better deal on a $3000 TV. Sometimes people even come in for a $5 toaster and leave with a $3000 TV.
Circuit did this a few years ago, though they admit it. Right after that they stopped carrying appliances, fired their top sellers, and settled into relying on uneducated consumers who are stupid enough to believe that their price guarentee is something special.
RIP Worst Buy
I work at a local retailer that specializes in bringing in customers for stuff that is dirt cheap. We don't mind at all. If people get a good deal on a $5 toaster, we are pretty sure that they will know that they can get an even better deal on a $3000 TV. Sometimes people even come in for a $5 toaster and leave with a $3000 TV.
Circuit did this a few years ago, though they admit it. Right after that they stopped carrying appliances, fired their top sellers, and settled into relying on uneducated consumers who are stupid enough to believe that their price guarentee is something special.
RIP Worst Buy
I've got a theory.
I thought BB was a little unclear in the article about how they were going to stop "Devils" from visiting their stores. Sure a new restocking fee, stopping advertising to identified devils, cutting back on loss leaders and rebates....
My theory is that this article IS the plan. Probably (and this might be a big assumption) the vast majority of people actually reading this entire article are the 20% "Devils." Then we get super pissed off and vow to never visit BB again...
do you see where I'm going with this? Hell, it worked on me.
I thought BB was a little unclear in the article about how they were going to stop "Devils" from visiting their stores. Sure a new restocking fee, stopping advertising to identified devils, cutting back on loss leaders and rebates....
My theory is that this article IS the plan. Probably (and this might be a big assumption) the vast majority of people actually reading this entire article are the 20% "Devils." Then we get super pissed off and vow to never visit BB again...
do you see where I'm going with this? Hell, it worked on me.
I rembember reading this from a while ago, too, though this article seemed more extensive. Stupid policy, really. If the CEO's afraid of people exploiting his system and taking it for all it's worth, fix the damned system! It's his to do so. He can't fix the consumers to behave how he wants them to in this regard, it's just not possible. So suck it up, take it like the man he (physically) appear to be, and do something about what he can control. Don't blame people for not being mindless sheep who will let you fleece them for gross profits without protest. They're out to make a buck at every turn, same as you, same as every other business, same as almost every other person.
Oh, and I love this.
Oh, and I love this.
Really? You think so? No sh!t, sherlock? Damn, if that's all it takes to be a professor at Columbia University's Graduate School of Business, I could be the damned dean.
I posted this on the other BB thread.
------------------------------------
Don't shop at best buy
I worked at BB for about 8 months early this year. After working there, i would NEVER Shop there again. The employees there are trained to con/scam customers into spending money that they do not need. They call this the "complete solution."
I worked in the computer/digital imaging departments, so I saw the worst of it. When someone buys a computer from BB, BB might make 75-250 dollars off of it. The company is really counting on adding accessories, performance service plans, and tech services to the sale to increase profit.
When a customer buys a computer/camera etc, with no accessories or services with it, the employees there literally HATE the customer, usually talking $hit behind their backs. It is the managers who are taught to train the employees like this. We were taught to pick out the customers who looked like they wern't going to add on anything to the sale. Usually when we had a good deal going on, like laptops at 500 dollars after rebates, the managers would lie and state that we did not have any in stock, because nobody (the cheapos) would buy service plans, or accessories with them. Everyday the managers come by the department with charts showing how you are doing for the day, the two main numbers are Performace Service plan percentage, PSP %, and Accessory %. A good PSP number would be 10% in the computer department, meaning for every 1000 dollars out of the department, you should have 100 in PSP, which is pure profit. (forgot to mention that the PSPs suck)
Anyway, throughout the sale with the individual, the employees are taught to lie. "You HAVE to buy this GOLD PLATED USB cable, the aluminum one's suck, you will not get maximum transfer speed on your printer with the aluminum ones, and they also don't last that long." So instead of buying a 20 dollar USB cable that is allready overpriced, they are forced into buying a 34 dollar DYNEX (best buy company) made usb cable which at employee price (store cost + 5%) is only 1.34, look at the profit margin at that. To bad the customers didn't know they could go to walmart and buy one for 6 bucks. The lying continues, stating that batteries on the laptops will completly die out after a year, so they are conned into buying that 299 dollar PSP. That a 128mb flash card will only hold x amount of pictures, when in reality it will hold x*2. Telling customers that printers come with "starter cartridges", which are only half filled.
We had a guy come into the store with a BB.com order for a laptop. He went to the service desk to pick it up, and they would not give it to come right away, because he didn't buy anything with it. They delayed the poor man over 45 minutes, having at least 5 differant employees including tecs, sales manager, and me, talk to him and try to con him into buying a psp with it. He should have been in and out in 5 minutes, instead he was hassled forever, and ended up getting pissed. Fun experience!
God forgid you are foriegn. My department manager's #1 pet peeve were them. If one came in with their family looking at a laptop, he would tell us not to help them out, and if they asked questions either push them aside, or tell them to go to walmart because they have better deals. BB only wants the custome who is going to buy service plans and other profit generating items with the product. We are told to force battery backups, optical mice, speakers, antiviral installation, windows update installations etc, anything you can think of. If a customer allready has a surge protector what do we tell them? "Oh sir, that surge protector is a year old? Well they act just like an oil filter, after getting slammed with surges over a short period of time they will no longer protect your computer (investment as we tell them). Here, buy this 134 dollar dynex battery backup with AVR." I was once evil...I laughed at the customers conned into buying 199 dollar ACP backups with a laptop. That's what you get when you sell stuff to little old ladies who don't know what they need.
Oh sir, that KODAK camera can ONLY transfer the pictures if you buy the docking station, that's the only way!!!! Sir, you NEED antivirus proteciton, we can install it today for 59 dollars (even though you can buy it for 29 and install it yourself, which a 5 year old could do).
I'm not sure where i'm going with this, but BB preys on the rich people who will buy anything. They do not like poor or middle class people at all. I would litterally get yelled at/written up if I missed too many PSPs on computers. God forbid the person didn't have the money to buy it! Oh and that's where the BB card comes into play, "if you can force them into signing up, they will buy anything". That's the usual mentality at the store.
My managers would allways get vacations and gifts from the company because their departments/stores did well. They were so obsessed with winning this or that, beating this store or the one down the block, that they would do ANYTHING to increase their numbers. Someone would come into the store to get their laptop checked up because it was running a little slow, and by the time they went out the tecs would have nailed with them spyware removal, RAM installation, hard drive upgrades etc.
Go to BB, buy their new release CDs, buy the movies, they are priced fairly well. But if you're going to buy a TV or a computer, go in there and be stern. Tell them you want THAT computer, you don't want ANYTHING with it (even if you do need anything, it's 50% more at BB, their accessories are marked up BIG TIME), and tell them you want it NOW. That is the only way, or else they will try to boss you around.
AGain, not sure where I went with this. I did not plan this out at all, it's not written that well, with random thoughts off the top of my head. But if you have any questions at all, feel free to ask in the forum or PM me, I won't mind answering at all.
Oh yeh, forgot to mention I'm wearnig a 100 dollar Keneth Cole watch complements of a BB contest my dpeartment won for scamming more people into signing up for WONDERFUL AOL then any other store in the region
------------------------------------
Don't shop at best buy
I worked at BB for about 8 months early this year. After working there, i would NEVER Shop there again. The employees there are trained to con/scam customers into spending money that they do not need. They call this the "complete solution."
I worked in the computer/digital imaging departments, so I saw the worst of it. When someone buys a computer from BB, BB might make 75-250 dollars off of it. The company is really counting on adding accessories, performance service plans, and tech services to the sale to increase profit.
When a customer buys a computer/camera etc, with no accessories or services with it, the employees there literally HATE the customer, usually talking $hit behind their backs. It is the managers who are taught to train the employees like this. We were taught to pick out the customers who looked like they wern't going to add on anything to the sale. Usually when we had a good deal going on, like laptops at 500 dollars after rebates, the managers would lie and state that we did not have any in stock, because nobody (the cheapos) would buy service plans, or accessories with them. Everyday the managers come by the department with charts showing how you are doing for the day, the two main numbers are Performace Service plan percentage, PSP %, and Accessory %. A good PSP number would be 10% in the computer department, meaning for every 1000 dollars out of the department, you should have 100 in PSP, which is pure profit. (forgot to mention that the PSPs suck)
Anyway, throughout the sale with the individual, the employees are taught to lie. "You HAVE to buy this GOLD PLATED USB cable, the aluminum one's suck, you will not get maximum transfer speed on your printer with the aluminum ones, and they also don't last that long." So instead of buying a 20 dollar USB cable that is allready overpriced, they are forced into buying a 34 dollar DYNEX (best buy company) made usb cable which at employee price (store cost + 5%) is only 1.34, look at the profit margin at that. To bad the customers didn't know they could go to walmart and buy one for 6 bucks. The lying continues, stating that batteries on the laptops will completly die out after a year, so they are conned into buying that 299 dollar PSP. That a 128mb flash card will only hold x amount of pictures, when in reality it will hold x*2. Telling customers that printers come with "starter cartridges", which are only half filled.
We had a guy come into the store with a BB.com order for a laptop. He went to the service desk to pick it up, and they would not give it to come right away, because he didn't buy anything with it. They delayed the poor man over 45 minutes, having at least 5 differant employees including tecs, sales manager, and me, talk to him and try to con him into buying a psp with it. He should have been in and out in 5 minutes, instead he was hassled forever, and ended up getting pissed. Fun experience!
God forgid you are foriegn. My department manager's #1 pet peeve were them. If one came in with their family looking at a laptop, he would tell us not to help them out, and if they asked questions either push them aside, or tell them to go to walmart because they have better deals. BB only wants the custome who is going to buy service plans and other profit generating items with the product. We are told to force battery backups, optical mice, speakers, antiviral installation, windows update installations etc, anything you can think of. If a customer allready has a surge protector what do we tell them? "Oh sir, that surge protector is a year old? Well they act just like an oil filter, after getting slammed with surges over a short period of time they will no longer protect your computer (investment as we tell them). Here, buy this 134 dollar dynex battery backup with AVR." I was once evil...I laughed at the customers conned into buying 199 dollar ACP backups with a laptop. That's what you get when you sell stuff to little old ladies who don't know what they need.
Oh sir, that KODAK camera can ONLY transfer the pictures if you buy the docking station, that's the only way!!!! Sir, you NEED antivirus proteciton, we can install it today for 59 dollars (even though you can buy it for 29 and install it yourself, which a 5 year old could do).
I'm not sure where i'm going with this, but BB preys on the rich people who will buy anything. They do not like poor or middle class people at all. I would litterally get yelled at/written up if I missed too many PSPs on computers. God forbid the person didn't have the money to buy it! Oh and that's where the BB card comes into play, "if you can force them into signing up, they will buy anything". That's the usual mentality at the store.
My managers would allways get vacations and gifts from the company because their departments/stores did well. They were so obsessed with winning this or that, beating this store or the one down the block, that they would do ANYTHING to increase their numbers. Someone would come into the store to get their laptop checked up because it was running a little slow, and by the time they went out the tecs would have nailed with them spyware removal, RAM installation, hard drive upgrades etc.
Go to BB, buy their new release CDs, buy the movies, they are priced fairly well. But if you're going to buy a TV or a computer, go in there and be stern. Tell them you want THAT computer, you don't want ANYTHING with it (even if you do need anything, it's 50% more at BB, their accessories are marked up BIG TIME), and tell them you want it NOW. That is the only way, or else they will try to boss you around.
AGain, not sure where I went with this. I did not plan this out at all, it's not written that well, with random thoughts off the top of my head. But if you have any questions at all, feel free to ask in the forum or PM me, I won't mind answering at all.
Oh yeh, forgot to mention I'm wearnig a 100 dollar Keneth Cole watch complements of a BB contest my dpeartment won for scamming more people into signing up for WONDERFUL AOL then any other store in the region
VirtualLarry
No Lifer
- Aug 25, 2001
- 56,571
- 10,206
- 126
I agree, but up until the point that they changed the policy, it wasn't in any way immoral nor illegal. They let it happen. They just didn't like, or even really expect, that there might be a small percentage of the customers that might figure out those "engineered deals". (Like here on ATHD, for example.)
My point, and my link to those threads, was about Balt's comment, "without ever actually having to honor them".
And? It's their fault for not prohibiting taking advantage of their stated policies. For those clever enough, it was a great deal.
You misunderstood. Those sales were advertised, and they were offered at their local B&M competitor's store. It's just that their competitor's web site also showed those in-store sale offers. The way that their policy is worded, is that they don't have to match them at all.
I wasn't talking about unadvertised prices, nor closeout prices. I'm not sure where you ever got that idea.
Yes. And at that point, I would be at their competitor's store, and would no longer have any real reason to price-match at BB, I'd just purchase the item.
I think that was part of my point on that thread. They are actively discouraging people from taking advantage of their price-match policy, which is going to drive customers into their competitor's stores.
The only thing that I can say to that is, you must either be an idiot, or work for BB, which may also include being in the former category as well.
a) I suppose, if I went to the trouble, I could "fake" a web site's ad. So why can't I simply ask them to look it up on their internet/web-connected terminals, and PM based on that? It is a valid competitor's advertised price.
Plus, I already know that they have internet access, because they've looked up a competitor's price/item on their web site to deny me a price-match - even after I brought in a printed weekly ad! (Turned out that the printed ad was slightly vague about the product code, and they looked up the exact SKU, and it was a slightly different product that BestBuy sold, even though the same brand and model. In that case, I was willing to accept that they were correct in denying the PM.)
b) You're right. Why should any retail store employee "waste their time" with a customer, especially one interested in spending money there. I mean, heaven forbid, I might actually purchase something! You sound much like the Mr. Anderson fellow in the article.
c) "Too lazy"? Ok, you win - I'm going to the competitor's store. Hey, while I'm there, why don't I just simply purchase the item. To hit you over the head with a clue-bat - the whole point of having a (valid, which I question in regards to BestBuy) price-match policy, is to keep customers coming into your store, and not going to a competitors.
You failed that class in school, right? A listed price for an item, is an advertisement for that item, at that price.
No, I just don't appreciate it when the store promotes one thing, and does another. If they want to attempt to abuse their customers, then - see you later, BestBuy. No thanks.
Do you even know what the term "advertisement" means? It has a much wider scope of meaning than just those printed paper inserts that show up in the paper on Sundays.
I have no problem with retail chains refusing to price-match "internet only" prices, but when the prices in question, are for a local B&M retail competitor, showing their current weekly sales flyer, but it just so happens to be on their web site - why can't I price-match those prices? They aren't internet only, and they are for a local retail competitor. The fact that BestBuy words their policy intentially vaguely, in order to be able to basically deny price-matches arbitrarily, is what gets me. Especially when they print it on their walls, using words like "guarantee". It's deceptive and intentionally misleading. If you look at the price-matching policies of nearly all of their major corporation retail-chain competitors, they are all more reasonable and precisely-specified.
What doubly burns me, is that they told me, to my face, that they are literally not allowed to call a competitors store to verify a price for a price-match. This is after they did just that for me, a week prior. Nearly every other store, intentionally calls their competitor's store to verify price before doing a price-match. Quite frankly, that was, and is, bullsh*t. Needless to say, after recieving such markedly poor service, I rarely, if ever, purchase anything from BB anymore. (I did stop in this week, first time in months, for a couple of 25-pack spindles of DVD+Rs, for $10 each.) If that makes me a "devil customer", for wanting to purchase something that was on sale, and not being roped into buying some rip-off laptop or cables, or heaven forbid, a "service plan" for my DVD+R blanks, then so be it. Let Mr. Anderson run his store chain into the ground.
VirtualLarry
No Lifer
- Aug 25, 2001
- 56,571
- 10,206
- 126
If that meant profiling customers, and after extensive research, discovering that particular races of customers were more profitable than others, then NO, I wouldn't change who I sold goods to. Some of us actually still have a modicum of ethics in our blood. Unlike these "evil heartless corporations", whom I'm sure would sell their own grandmother into slavery if it would increase their quarterly earnings report. Speaking of which, where is Mr. Anderson's grandmother? The article didn't say...
PS. If what you say is true, then airlines may start weighing their customers at baggage check-in time, and charging you more depending on your weight, because the larger number of passengers is costing them more in fuel charges. Alternatively, they may start "profiling" their customers, and ranking them by their BMI (body mass index), and choosing to only sell travel services to those that match within their desired "profit window" of customers. Would such a solution to the airline's increasing fuel costs, be acceptable to you? Should it be acceptable in today's society? Why or why not?
None of you guys realize what you're talking about.
Those 20% lose the company money. Not break even, not low profit, LOSE MONEY.
That profit is made up by the other customer demographics.
If people didn't abuse Best Buy, the demographs making the company profit would get better prices.
If you didn't have people stalking hotdeals constantly trying to scam the system, Best Buy wouldn't be saying things like this.
If they lose 20% of customers that LOSE MONEY, that's a positive. Hopefully you guys will go scam circuit city out of business.
Circuit City had a no restocking fee policy, until people abused them too.
Those 20% lose the company money. Not break even, not low profit, LOSE MONEY.
That profit is made up by the other customer demographics.
If people didn't abuse Best Buy, the demographs making the company profit would get better prices.
If you didn't have people stalking hotdeals constantly trying to scam the system, Best Buy wouldn't be saying things like this.
If they lose 20% of customers that LOSE MONEY, that's a positive. Hopefully you guys will go scam circuit city out of business.
Circuit City had a no restocking fee policy, until people abused them too.
Oh, and the damned thing is called "Customer Centricity"
not
eliminate the unprofitables
everyone will still be welcome at best buy
they're just finding ways to reduce money losing transactions
and if you're hell bent on making BB lose money and not pay a fair price
then Fvck you
not
eliminate the unprofitables
everyone will still be welcome at best buy
they're just finding ways to reduce money losing transactions
and if you're hell bent on making BB lose money and not pay a fair price
then Fvck you
rudeguy
Lifer
- Dec 27, 2001
- 47,351
- 14
- 61
ok...inform us as you must be so much more intelligent than the rest of us. Like I said, I work for a company that fights for those kinds of customers. If you want a deal, we will give you one. We sell more big screens than anyone else in the state. Same with appliances. I can show you my profit sharing if you want. It does work.
MichaelD
Lifer
- Jan 16, 2001
- 31,528
- 3
- 76
Nice, general-Best-Buy-Bashing thread.
I've ranted about them many times in the past AND YES, I emailed their corporate HQ AND filled out my "Bestbuycares.com" customer surveys.
I let them know that I now purchase ALL of my CDs/DVDs from Amazon.com. I told them WHY I no longer go into their stores. Told them about getting followed/hounded by dept personnel and security. Told them about the fact their employees know NOTHING about what they sell.
I've known for years now that BBuy hires a bunch of HS kids that will work for $1 more than minimum wage. They receive no training at all, except how to relentlessly push the ESP or lose their jobs. :roll:
BBuy will survive due to the Average Consumer that:
a) Has no idea that a GF2 PCI card is NOT better than an NVidia 6800GT...and should be priced lower.
b) Has no idea that you can install your own car stereo and do a better job than they can
c) Has no idea that you can actually BUY STUFF on Teh Intarwebz
d) Has no idea that Joe Kidneedajob at the "Computer Repair Counter" wouldn't know PC100 from PC3200 if it whipped out it's little chip pecker and smacked him in the mouth with it
e) The guy selling them their new $2K fridge was selling PS2 games last month and got Department Shifted due to his "Inability to get along with the shift leader"
Sadly, all the above-described zombies make up 75% of BBuys' target business.
I've ranted about them many times in the past AND YES, I emailed their corporate HQ AND filled out my "Bestbuycares.com" customer surveys.
I let them know that I now purchase ALL of my CDs/DVDs from Amazon.com. I told them WHY I no longer go into their stores. Told them about getting followed/hounded by dept personnel and security. Told them about the fact their employees know NOTHING about what they sell.
I've known for years now that BBuy hires a bunch of HS kids that will work for $1 more than minimum wage. They receive no training at all, except how to relentlessly push the ESP or lose their jobs. :roll:
BBuy will survive due to the Average Consumer that:
a) Has no idea that a GF2 PCI card is NOT better than an NVidia 6800GT...and should be priced lower.
b) Has no idea that you can install your own car stereo and do a better job than they can
c) Has no idea that you can actually BUY STUFF on Teh Intarwebz
d) Has no idea that Joe Kidneedajob at the "Computer Repair Counter" wouldn't know PC100 from PC3200 if it whipped out it's little chip pecker and smacked him in the mouth with it
e) The guy selling them their new $2K fridge was selling PS2 games last month and got Department Shifted due to his "Inability to get along with the shift leader"
Sadly, all the above-described zombies make up 75% of BBuys' target business.
Fuzzy thinkers, just added one to the list.
While looking at a house, my sister asked the real estate agent which
direction was north because, she explained, she didn't want the sun
waking her up every morning. The agent asked, "Does the sun rise in the
north?"
When another person jumped in and explained that the sun rises in the
east (and has for some time), she shook her head and said, "Oh, I don't
keep up with that stuff."
===============
I used to work in technical support for a 24x7 call center. One day I
got a call from an InDUHvidual who asked what hours the call center was
open. I told him, "The number you dialed is open 24 hours a day, 7 days
a week." He responded, "Is that Eastern or Pacific time?" Wanting to
end the call quickly, I said, "Pacific.."
===============
So my colleague and I were eating our lunch in our cafeteria when we
overheard one of the administrative assistants talking about the sunburn
she got on her weekend drive to the shore. She drove down in a
convertible, but "didn't think she'd get sunburned because the car was
moving."
================
I was in a high school advanced physics class and the teacher was
talking about a new military weapon that uses sonic waves on the
battlefield to burst enemy soldier's chests. One InDUHvidual in the
class spoke up and said, "Well that's stupid! Why don't they just wear
headphones?"
=============
My sister has a lifesaving tool in her car. It's designed to cut
through a seatbelt if she gets trapped. She keeps it in the trunk.
===============
My friends and I were on a beer run and noticed that the cases were
discounted 10%. Since it was a big party, we bought two cases. The
cashier multiplied two times 10% and gave us a 20% discount.
================
I was hanging out with a friend of mine when we saw a
woman walk by us with a nose ring attached to an earring by a chain.
My friend said, "Wouldn't the chain rip out every time she turned her
head?" I had to explain to her that a person's nose and ear remain the
same distance apart no matter which way the head is turned.
===============
I couldn't find my luggage at the airport baggage area. So I went to
the lost luggage office and told the woman there that my bags never
showed up. She smiled and told me not to worry because they were
trained professionals and I was in good hands. "Now," she asked me,
"has your plane arrived yet?"
===============
Best Buy estimates that as many as 100 million of its 500 million customer
visits each year are undesirable. And the 54-year-old chief executive
wants to be rid of these customers.
While looking at a house, my sister asked the real estate agent which
direction was north because, she explained, she didn't want the sun
waking her up every morning. The agent asked, "Does the sun rise in the
north?"
When another person jumped in and explained that the sun rises in the
east (and has for some time), she shook her head and said, "Oh, I don't
keep up with that stuff."
===============
I used to work in technical support for a 24x7 call center. One day I
got a call from an InDUHvidual who asked what hours the call center was
open. I told him, "The number you dialed is open 24 hours a day, 7 days
a week." He responded, "Is that Eastern or Pacific time?" Wanting to
end the call quickly, I said, "Pacific.."
===============
So my colleague and I were eating our lunch in our cafeteria when we
overheard one of the administrative assistants talking about the sunburn
she got on her weekend drive to the shore. She drove down in a
convertible, but "didn't think she'd get sunburned because the car was
moving."
================
I was in a high school advanced physics class and the teacher was
talking about a new military weapon that uses sonic waves on the
battlefield to burst enemy soldier's chests. One InDUHvidual in the
class spoke up and said, "Well that's stupid! Why don't they just wear
headphones?"
=============
My sister has a lifesaving tool in her car. It's designed to cut
through a seatbelt if she gets trapped. She keeps it in the trunk.
===============
My friends and I were on a beer run and noticed that the cases were
discounted 10%. Since it was a big party, we bought two cases. The
cashier multiplied two times 10% and gave us a 20% discount.
================
I was hanging out with a friend of mine when we saw a
woman walk by us with a nose ring attached to an earring by a chain.
My friend said, "Wouldn't the chain rip out every time she turned her
head?" I had to explain to her that a person's nose and ear remain the
same distance apart no matter which way the head is turned.
===============
I couldn't find my luggage at the airport baggage area. So I went to
the lost luggage office and told the woman there that my bags never
showed up. She smiled and told me not to worry because they were
trained professionals and I was in good hands. "Now," she asked me,
"has your plane arrived yet?"
===============
Best Buy estimates that as many as 100 million of its 500 million customer
visits each year are undesirable. And the 54-year-old chief executive
wants to be rid of these customers.
VirtualLarry
No Lifer
- Aug 25, 2001
- 56,571
- 10,206
- 126
Do you mean overall, in total? Or do you mean on that one particular item?
Hint: Those sale items are often called "loss leaders" for a reason.
Bull. BestBuy would simply pocket the extra profit.
Yes, BestBuy is an angel here, a victim of those "evil" people, those, those... customers!
http://www.aiada.org/article.asp?id=21610
http://www.usatoday.com/tech/n...icrosoft-bestbuy_x.htm
(That one is interesting - looks like BestBuy was doing the same thing that TigerDirect was, of signing people up for "free" things, with a recurring billing attached, that wasn't clearly disclosed to the customer.)
http://www.consumeraffairs.com...s04/best_buy_ohio.html
http://words.mg2.org/oldwords/000036.html
I say, if you have a legitimate complaint, take action! If BestBuy wants to "play hardball" with their customers, then turnabout is fair play, I say. I'd be willing to bet that a few lawsuits (with solid basis in fact), will end up costing BB far more than those "20% devil customers". I wonder if BB will be able to make the loss up by charging restocking fees and selling PSPs.
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