WTF Sears?

[rudeguy]

You would think Evadman could call up the repair guy, inform him of his moderator status here and get him to respect his authority!

I'm really sorry all this is happening. DON"T RUN THAT DRYER UNTIL ITS FIXED. Lint fires are no joke. Call the BBB on Monday. You can always retract your claim. Call the manager at Sears and tell him that the dryer is a fire hazard and that Sears will be liable if anything goes wrong. Then inform him that you want those units taken out and a full refund.

Its time to stop playing nice guy and kick some ass.

 

[BoomerD]

http://www.whodah.com/albums/A...s-and-Graphics/abt.gif

Originally posted by: NSFW
You would think Evadman could call up the repair guy, inform him of his moderator status here and get him to respect his authority!

I'm really sorry all this is happening. DON"T RUN THAT DRYER UNTIL ITS FIXED. Lint fires are no joke. Call the BBB on Monday. You can always retract your claim. Call the manager at Sears and tell him that the dryer is a fire hazard and that Sears will be liable if anything goes wrong. Then inform him that you want those units taken out and a full refund.

Its time to stop playing nice guy and kick some ass.

We know of two familes whose houses burned down because of dryer fires...presumed by the fire investigators to be caused by clogged vents.
DO NOT FUCK AROUND WITH THIS...GET IT FIXED BEFORE YOU USE THE DRYER!

Ready to tell Sears to shove this set up their asses yet?

 

[randay]

Originally posted by: KLin
Holy crap I'm never relying on minimum wage grunts from Sears!! :Q

fixed!

 

[zinfamous]

Originally posted by: CycloWizard

Originally posted by: TruePaige
It's okay. We can photoshop you out.

Fair enough. These are from the honeymoon in St. Kitt's. As you can see from the pictures, it was mid-January.

100_1277.JPG (Atlantic on the left, Caribbean on the right)

100_1299.JPG (and yes, the pina coladas were as big as my femur)

:thumbsup:

my sympathy for the dryer situation has now skyrocketed 125%

I will now personally call customer service at Sears, tomorrow, and waste their time for about 56 minutes, just because of this thread.



:beer:

 

[AlienCraft]

This is obviously a too small of a space for the units, but you need to use it regardless, no?
May I suggest a "stop" of some sort on the floor so when they slide the units back in, they don't crush the exhaust duct again?
Perhaps even one adjacent to the duct at the wall vent,since that seems to take a hit when they tip it back in.
A mark on the wall for the unit's final resting place is also a good idea.
In a perfect world, the bozos who design these tight working space, would be required to install in one, just once, to see what the working stiffs have to go through.

 

[MikeyIs4Dcats]

sorry, but in my estimation, when you moved the units back so your folding door would close (update #6), it is very likely YOU crushed the exhaust duct. Happens alot.

 

[Codewiz]

Originally posted by: MikeyIs4Dcats
sorry, but in my estimation, when you moved the units back so your folding door would close (update #6), it is very likely YOU crushed the exhaust duct. Happens alot.

Did you see how long that duct vent is in the picture? That thing is like 4ft compressed. No way they used a proper size.

 

[drnickriviera]

Sounds like it would save you a lot of headaches to get a bunch of buddies to move it and install one of these

Link

 

[KK]

Originally posted by: drnickriviera
Sounds like it would save you a lot of headaches to get a bunch of buddies to move it and install one of these

Link

yeah, thats what I had to use. I can't view the pictures that were posted, but can imagine how tight a fit it is.

 

[MikeyIs4Dcats]

Originally posted by: Codewiz

Originally posted by: MikeyIs4Dcats
sorry, but in my estimation, when you moved the units back so your folding door would close (update #6), it is very likely YOU crushed the exhaust duct. Happens alot.

Did you see how long that duct vent is in the picture? That thing is like 4ft compressed. No way they used a proper size.

They are all that size. You can't shorten them much because you still need it long enough to reach from the wall to the unit during installation and when you pull out the unit for service. Sure, you could make it 2' long, but how do you propose they connect both ends with the unit only 2' from the wall? You gonna let them cram your wife back there?

 

[Modular]

Originally posted by: CycloWizard

I would like to thank Evadman, who apparently works for Sears. He contacted me and helped me through this, which may have saved some people from almost certain death. :beer:

I used to work with him. Awesome guy!

 

[waggy]

cheers to Evadman!


but damn im not buying sears crap ever.

 

[rivan]

You know, I've had the same sort of woes getting stuff installed, from a viking cooktop from one of the city's 'premier' kitchen companies, to our own washer & dryer from Costco, to the complete clusterfsk that has been every interaction with Charter, AT&T and DirecTV.

Maybe it's that installers in Saint Louis just suck?

 

[arcenite]

I would be fuming right about now. Hell, I am fuming and it's not even my problem!!!!

 

[DrPizza]

Originally posted by: MikeyIs4Dcats

Originally posted by: Codewiz

Originally posted by: MikeyIs4Dcats
sorry, but in my estimation, when you moved the units back so your folding door would close (update #6), it is very likely YOU crushed the exhaust duct. Happens alot.

Did you see how long that duct vent is in the picture? That thing is like 4ft compressed. No way they used a proper size.

They are all that size. You can't shorten them much because you still need it long enough to reach from the wall to the unit during installation and when you pull out the unit for service. Sure, you could make it 2' long, but how do you propose they connect both ends with the unit only 2' from the wall? You gonna let them cram your wife back there?

For that application, if you're going to have the dryer that close to the wall, then you don't want that kind of hose. And, it may have happened when you pushed the dryer closer to the wall (update #6).

I'm not sure of the name of what you need, but you should easily be able to find it at a mom & pop type of place (or even Sears), or Home Depot, or any appliance store that sells exhaust ducts. It's a rigid metal duct, with a rectangular cross section; about 1 1/2 inches thick and 7 or 8 inches wide, and is able to extend between (wild guess) 20" and 30". At the bottom, the round duct part extends out a few inches - just long enough for it to fit on the dryer prefectly with the dryer pressed right up against that duct which is against the wall. At the top, the duct runs out perpendicularly, presumably into the outgoing duct through the wall. You simply cannot use flexible ducting & have the dryer that close to the wall, crushing the ducting.

As much trouble as Sears was, this one looks like it may have been your fault. And, (no offense meant), I cannot believe that the unit is so heavy that one man cannot move it. I've carried dryers up a flight of stairs by myself & have struggled to get washing machines up a flight of stairs. Granted this is the two together, but you're not moving them up a flight of stairs - just a couple of feet on a level floor. I guarantee a piano is heavier, and no one would ask that someone send a couple men because a piano has to be moved a couple feet. (Even if the piano didn't have wheels.)

 

[DrPizza]

This is what you need:
http://www.shopping.com/xDN-wa...s-periscope_dryer_vent


Oh, and you'll need patience when you're lining everything up & pushing it back to the wall - attach it to the drier, secure it with a hose clamp, then slowly back it toward the wall, bit by bit, adjusting it so that when you give the unit the last little push, it fits onto the outlet on the wall perfectly.

 

[MikeyIs4Dcats]

Originally posted by: DrPizza
This is what you need:
http://www.shopping.com/xDN-wa...s-periscope_dryer_vent


Oh, and you'll need patience when you're lining everything up & pushing it back to the wall - attach it to the drier, secure it with a hose clamp, then slowly back it toward the wall, bit by bit, adjusting it so that when you give the unit the last little push, it fits onto the outlet on the wall perfectly.

he should be aware that this will require him to abandon his current through-wall vent and install a new one at the outlet of the periscope vent. He doesn't sound very handy, so he'll probably need someone to do this (and move the w/d)

*edit* looking at the pic again, it MAY work...looks like the vent is centered in the opening, many aren't and would have to be moved.

 

[rhino56]

i would never buy anything from sears anymore, they are horrible store.

 

[DrPizza]

Originally posted by: MikeyIs4Dcats

Originally posted by: DrPizza
This is what you need:
http://www.shopping.com/xDN-wa...s-periscope_dryer_vent


Oh, and you'll need patience when you're lining everything up & pushing it back to the wall - attach it to the drier, secure it with a hose clamp, then slowly back it toward the wall, bit by bit, adjusting it so that when you give the unit the last little push, it fits onto the outlet on the wall perfectly.

he should be aware that this will require him to abandon his current through-wall vent and install a new one at the outlet of the periscope vent. He doesn't sound very handy, so he'll probably need someone to do this (and move the w/d)

*edit* looking at the pic again, it MAY work...looks like the vent is centered in the opening, many aren't and would have to be moved.

Note on the description that there is a range of values for the lengths. They extend. You can extend the one on that page up to 41 inches, but it doesn't *have* to be 41 inches, it can be extended 36 inches, or 34 3/16", or whatever is necessary to line it up perfectly. And it doesn't have to be perfectly horizontal or vertical, it can attach at any angle. Essentially, as long as the wall is vertical, it can attach to any hole within 41" of the dryer outlet.

"He doesn't sound very handy" - no kidding. OP: buy a 6-pack of beer, chips, etc., and invite a friend over to watch an NCAA game. At half time, say "hey, could you lend me a hand for about 30 seconds pulling my dryer away from the wall so I can replace the vent. Stupid Sears put in the wrong type of vent hose. My wife isn't strong enough to help move it."

 

[CycloWizard]

Originally posted by: DrPizza
For that application, if you're going to have the dryer that close to the wall, then you don't want that kind of hose. And, it may have happened when you pushed the dryer closer to the wall (update #6).

I didn't even get a chance to push the dryer back up to the wall. When I thought about it, I noticed that the door is really bent, so we are going to buy a new door. Even if I had, there's no way that much damage would have occurred after one inch of pushing.

I understand that more duct types are available and that maybe I could move the units if I so desired. However, I paid someone else to deliver and install them, so they damn well better deliver and install them properly. So no, it's not my fault that these mouth breathers can't do their job. If someone pays for me to design and construct a distillation column and I screw the pooch and don't have enough stages, then are they supposed to take the column apart and add the stages themselves? Absolutely not.

 

[DrPizza]

You paid for standard installation. It's not their fault that you bought a bigger unit that doesn't fit.

Using your analogy, if someone pays you to design and construct a distillation column, and give you larger dimensions than the area they have available for it to be installed in, should you have to take it apart and redesign it to fit? If you moved that unit 1" closer to the wall than it was, yes, you very well may be the one that crushed the vent to the point it's unusable.

 

[CycloWizard]

Originally posted by: MikeyIs4Dcats
he should be aware that this will require him to abandon his current through-wall vent and install a new one at the outlet of the periscope vent. He doesn't sound very handy, so he'll probably need someone to do this (and move the w/d)

*edit* looking at the pic again, it MAY work...looks like the vent is centered in the opening, many aren't and would have to be moved.

You deduced that I'm not very handy because I'm not doing these knuckle draggers' jobs for them? I was a construction worker up until 12 years ago and have probably done more home repairs, renovation, and remodeling than you ever will. I have a PhD in engineering and have better things to do than cut up my house because some idiots suck at their jobs. So please keep your ignorant comments to yourself.

 

[MikeyIs4Dcats]

Originally posted by: CycloWizard

Originally posted by: DrPizza
For that application, if you're going to have the dryer that close to the wall, then you don't want that kind of hose. And, it may have happened when you pushed the dryer closer to the wall (update #6).

I didn't even get a chance to push the dryer back up to the wall. When I thought about it, I noticed that the door is really bent, so we are going to buy a new door. Even if I had, there's no way that much damage would have occurred after one inch of pushing.

I understand that more duct types are available and that maybe I could move the units if I so desired. However, I paid someone else to deliver and install them, so they damn well better deliver and install them properly. So no, it's not my fault that these mouth breathers can't do their job. If someone pays for me to design and construct a distillation column and I screw the pooch and don't have enough stages, then are they supposed to take the column apart and add the stages themselves? Absolutely not.

bvllshit. You're saying that even with the unit in it's current position the door won't close. Not buying it.

And yes, you COULD easily do that damage moving the unit an inch. Just admit you moved it and possibly damaged it yourself. We don't really care that much that you did.

 

[CycloWizard]

Originally posted by: DrPizza
"He doesn't sound very handy" - no kidding. OP: buy a 6-pack of beer, chips, etc., and invite a friend over to watch an NCAA game. At half time, say "hey, could you lend me a hand for about 30 seconds pulling my dryer away from the wall so I can replace the vent. Stupid Sears put in the wrong type of vent hose. My wife isn't strong enough to help move it."

No. Like I said, I paid someone else to do it. Some of us still have principles and don't let crap like this slide.

 

[CycloWizard]

Originally posted by: DrPizza
You paid for standard installation. It's not their fault that you bought a bigger unit that doesn't fit.

Using your analogy, if someone pays you to design and construct a distillation column, and give you larger dimensions than the area they have available for it to be installed in, should you have to take it apart and redesign it to fit? If you moved that unit 1" closer to the wall than it was, yes, you very well may be the one that crushed the vent to the point it's unusable.

It DOES fit. There are 6" of clearance between the wall and the back of the dryer, which is more than enough for 4" diameter hose. And no, moving it 1" could not cause the kind of damage shown in the picture: a 1" displacement cannot close a 4" tube.