WTF Sears?

[MikeyIs4Dcats]

as Dr. Pizza said, Mr. Handy, you paid for basic installation. You fill find fine print somewhere saying that means setting the unit in place, connecting the hoses and cords and leaving. Not troubleshooting that your closet was made for an apartment sized unit, not supplying a periscope or hard wall duct, not installing a 220v outlet, not moving or installing a drain. Set it, connect it, leave.

Now, they apparently screwed up by failing to plug it in, but I find it VERY hard to believe that you're door wouldn't shut before and you planned on moving the unit, and now magically the duct is crushed.

 

[CycloWizard]

Originally posted by: MikeyIs4Dcats
bvllshit. You're saying that even with the unit in it's current position the door won't close. Not buying it.

The door won't even go in the tracks, which is why it's been sitting in the hallway for two weeks now.

And yes, you COULD easily do that damage moving the unit an inch. Just admit you moved it and possibly damaged it yourself. We don't really care that much that you did.

I don't give a rat's ass if you believe it or not. Just explain one thing to me: even if I did move the units, how did I block a 4" diameter hose by moving something 1"?

 

[xSauronx]

Originally posted by: MikeyIs4Dcats
as Dr. Pizza said, Mr. Handy, you paid for basic installation. You fill find fine print somewhere saying that means setting the unit in place, connecting the hoses and cords and leaving. Not troubleshooting that your closet was made for an apartment sized unit, not supplying a periscope or hard wall duct, not installing a 220v outlet, not moving or installing a drain. Set it, connect it, leave.

Now, they apparently screwed up by failing to plug it in, but I find it VERY hard to believe that you're door wouldn't shut before and you planned on moving the unit, and now magically the duct is crushed.

all that aside, those cheaper, plastic ducts are more resilient in tight spaces, and pretty cheap. im not reading through the thread to see what the problem is with him getting a buddy to help move it...but he needs a cheap plastic piece of ductwork cut down a bit, and 5 minutes with a friend to help move it.

i sure as hell wouldnt have counted on sears after the first time, and i definitely wouldnt have waited this long. those things are fire hazards without proper ventilation, hence the burning smell.

 

[CycloWizard]

Originally posted by: MikeyIs4Dcats
as Dr. Pizza said, Mr. Handy, you paid for basic installation. You fill find fine print somewhere saying that means setting the unit in place, connecting the hoses and cords and leaving. Not troubleshooting that your closet was made for an apartment sized unit, not supplying a periscope or hard wall duct, not installing a 220v outlet, not moving or installing a drain. Set it, connect it, leave.

I didn't ask them to do any of those things you mentioned. They had the measurements of the space because I was concerned when buying the units that they wouldn't fit (since the whole purpose of buying new ones was to increase capacity). So I took the measurements of the closet with me when I bought the new units. Making ignorant assumptions seems to be a recurring trend here with you. This isn't my first rodeo - I did my due diligence.

 

[MikeyIs4Dcats]

Originally posted by: CycloWizard

Originally posted by: DrPizza
You paid for standard installation. It's not their fault that you bought a bigger unit that doesn't fit.

Using your analogy, if someone pays you to design and construct a distillation column, and give you larger dimensions than the area they have available for it to be installed in, should you have to take it apart and redesign it to fit? If you moved that unit 1" closer to the wall than it was, yes, you very well may be the one that crushed the vent to the point it's unusable.

It DOES fit. There are 6" of clearance between the wall and the back of the dryer, which is more than enough for 4" diameter hose. And no, moving it 1" could not cause the kind of damage shown in the picture: a 1" displacement cannot close a 4" tube.

having been in construction for all of what, 2 to 5 years (you look in your early to mid 30s, so subtract 12 years since you worked construction at best you quit in your early 20s) you should know that a 4" diameter duct cannot be turned 90 degrees in a 4" cavity, and 6" is tight for that kind of duct, even if it IS 6 inches.

The duct is not collapsed fully, looks crushed in a couple of areas, but still should have enough free area to provide decent air flow, so I don't even think THAT'S your problem. I think Dr. P and I are just saying you're quick to blame Sears, and we think you did that part yourself.

You've gotten the raw end of the stick, and have right to be upset....but that doesn't mean EVERYTHING is Sear's fault or responsibility.

Anywho, like I said, if you're really seeing almost no airflow, I'd look somewhere else, because I don't think that duct is restricted enough to be the cause.

 

[DrPizza]

Originally posted by: CycloWizard

Originally posted by: MikeyIs4Dcats
he should be aware that this will require him to abandon his current through-wall vent and install a new one at the outlet of the periscope vent. He doesn't sound very handy, so he'll probably need someone to do this (and move the w/d)

*edit* looking at the pic again, it MAY work...looks like the vent is centered in the opening, many aren't and would have to be moved.

You deduced that I'm not very handy because I'm not doing these knuckle draggers' jobs for them? I was a construction worker up until 12 years ago and have probably done more home repairs, renovation, and remodeling than you ever will. I have a PhD in engineering and have better things to do than cut up my house because some idiots suck at their jobs. So please keep your ignorant comments to yourself.

A summer job doing grunt work for a construction company doesn't make you handy. Nor does a PhD in engineering make you handy. Seriously, that you think it takes more than one person to move a washer/dryer unit makes me question the intensity of any grunt work you actually did for a construction company.

As much as you have pointed out the idiocy of sitting at home for 4 hours, rather than being at work, so that the "knuckle draggers" can do their jobs - a job that any handy person can do in 30 minutes, including the time to run to the store to get the $16 part, simply points to a different conclusion: you are not handy, construction and engineering experience notwithstanding.

I call shens on any handiness. I call bullshit on doing more home improvement jobs. Either that, or you completely lack in common sense. A PhD in engineering should have enough common sense to spend 4 hours at the office rather than waste half a day and half of his wife's day waiting for "knuckle draggers" to accomplish a task that 25 years ago, any homeowner could and would accomplish on their own.

 

[CycloWizard]

Originally posted by: lokiju
http://consumerist.com/301019/email-the-ceo-of-sears

Defunct. That's from 2007.

 

[olds]

I think right about now, Dave is sorry he got involved in this.

 

[MikeyIs4Dcats]

Originally posted by: xSauronx

Originally posted by: MikeyIs4Dcats
as Dr. Pizza said, Mr. Handy, you paid for basic installation. You fill find fine print somewhere saying that means setting the unit in place, connecting the hoses and cords and leaving. Not troubleshooting that your closet was made for an apartment sized unit, not supplying a periscope or hard wall duct, not installing a 220v outlet, not moving or installing a drain. Set it, connect it, leave.

Now, they apparently screwed up by failing to plug it in, but I find it VERY hard to believe that you're door wouldn't shut before and you planned on moving the unit, and now magically the duct is crushed.

all that aside, those cheaper, plastic ducts are more resilient in tight spaces, and pretty cheap. im not reading through the thread to see what the problem is with him getting a buddy to help move it...but he needs a cheap plastic piece of ductwork cut down a bit, and 5 minutes with a friend to help move it.

i sure as hell wouldn't have counted on sears after the first time, and i definitely wouldnt have waited this long. those things are fire hazards without proper ventilation, hence the burning smell.

the ducting he used is light-gauge aluminum. You can buy vinyl (plastic) ducting, but it is not recommended as it is more prone to fires, and in fact in many places is not allowed

And I wholeheartedly agree with you it's something best resolved himself, but either he isn't very handy, has no friends, or is a dick intent on making a huge issue out of this in an attempt to get Sears to do something for him. IMHO, of course. I;'m all for getting what you paid for and expecting others to do their jobs, but at some point for your sake and that of your family, you need to do what needs to be done for yourself.


Oh, and working for a general contractor, having a degree in construction management, and having worked many summers and winters doing construction, and having done remodeling for myself, friends, and family, I may not be a master carpenter, but I could most certainly do whatever is needed to hook up a w/d. In fact over the winter, i relocated my in-laws parents w/d from their basement to a first floor closet for them, all by myself doing everything but the electrical.

I can also tell you that of my 4 good friends that are engineers (2 structural, 1 civil, and one mechanical) NONE of them has much construction experience or is handy with tools.

 

[MagnusTheBrewer]

I'm really sorry you've had all these problems with Sears. Your story would be funny if it weren't for all the frustration. Sadly, this accurately reflects what passes for customer service in most corporations.

My own solution has been to stop buying new appliances and go with local shops selling used/refurbished machines. I have had very good experience with the quality of the appliances and get the added bonus of local people to deal with for service and installation. True, there is usually a very limited warranty but, I have not needed one anyway and what good is a long warranty if you have incompetent techs and/or company?

 

[CycloWizard]

Originally posted by: MikeyIs4Dcats
having been in construction for all of what, 2 to 5 years (you look in your early to mid 30s, so subtract 12 years since you worked construction at best you quit in your early 20s) you should know that a 4" diameter duct cannot be turned 90 degrees in a 4" cavity, and 6" is tight for that kind of duct, even if it IS 6 inches.

The duct is not collapsed fully, looks crushed in a couple of areas, but still should have enough free area to provide decent air flow, so I don't even think THAT'S your problem. I think Dr. P and I are just saying you're quick to blame Sears, and we think you did that part yourself.

You've gotten the raw end of the stick, and have right to be upset....but that doesn't mean EVERYTHING is Sear's fault or responsibility.

Anywho, like I said, if you're really seeing almost no airflow, I'd look somewhere else, because I don't think that duct is restricted enough to be the cause.

Great, now you're questioning my resume? You want a copy of my biography? I guess dissembling is a great out for you here. I started working construction from age 12-16 since my best friend's dad was a master carpenter. We renovated abandoned houses - tore everything out and put everything back in. We even built one new house, though I didn't have much of a role on that one. Then I was a roofer for a while and started doing my own auto repair - everything from oil changes to engine replacement (plenty of threads in The Garage from my old Integra, though most of the work was done before I joined AT). I spent much of my time as a masters student building concrete, metal, and wooden structures for a variety of purposes, mostly housing sensors and controlling wastewater flow. Since I started my PhD in 2008, I have been building robots to make microscopic motions. I also put in hardwood floors and redid the bathroom and kitchen in my wife's condo, which is where the washer and dryer now reside. So, like I said, this isn't my first rodeo and I could easily do this myself, but you're missing the point: this isn't my job. Just because I can move the units myself doesn't mean that I am obligated to do so. What if I was a little old lady rather than a 28-year-old guy? I paid someone else to do it. They better do it right or I will hold them accountable. I honestly don't give a rat's ass whether you think I'm quick to blame them or not, nor whether you believe me about moving the units. You have demonstrated that you like to simply make ignorant assumptions in an effort to demonstrate your superiority in a situation that you know nothing about.

 

[MikeyIs4Dcats]

Originally posted by: CycloWizard

Originally posted by: MikeyIs4Dcats
having been in construction for all of what, 2 to 5 years (you look in your early to mid 30s, so subtract 12 years since you worked construction at best you quit in your early 20s) you should know that a 4" diameter duct cannot be turned 90 degrees in a 4" cavity, and 6" is tight for that kind of duct, even if it IS 6 inches.

The duct is not collapsed fully, looks crushed in a couple of areas, but still should have enough free area to provide decent air flow, so I don't even think THAT'S your problem. I think Dr. P and I are just saying you're quick to blame Sears, and we think you did that part yourself.

You've gotten the raw end of the stick, and have right to be upset....but that doesn't mean EVERYTHING is Sear's fault or responsibility.

Anywho, like I said, if you're really seeing almost no airflow, I'd look somewhere else, because I don't think that duct is restricted enough to be the cause.

Great, now you're questioning my resume? You want a copy of my biography? I guess dissembling is a great out for you here. I started working construction from age 12-16 since my best friend's dad was a master carpenter. We renovated abandoned houses - tore everything out and put everything back in. We even built one new house, though I didn't have much of a role on that one. Then I was a roofer for a while and started doing my own auto repair - everything from oil changes to engine replacement (plenty of threads in The Garage from my old Integra, though most of the work was done before I joined AT). I spent much of my time as a masters student building concrete, metal, and wooden structures for a variety of purposes, mostly housing sensors and controlling wastewater flow. Since I started my PhD in 2008, I have been building robots to make microscopic motions. I also put in hardwood floors and redid the bathroom and kitchen in my wife's condo, which is where the washer and dryer now reside. So, like I said, this isn't my first rodeo and I could easily do this myself, but you're missing the point: this isn't my job. Just because I can move the units myself doesn't mean that I am obligated to do so. What if I was a little old lady rather than a 28-year-old guy? I paid someone else to do it. They better do it right or I will hold them accountable. I honestly don't give a rat's ass whether you think I'm quick to blame them or not, nor whether you believe me about moving the units. You have demonstrated that you like to simply make ignorant assumptions in an effort to demonstrate your superiority in a situation that you know nothing about.

here's a tip:

don't say

I was a construction worker up until 12 years ago

when you really shoudl have said

I worked helping my friend's dad who was a carpenter from ages 12 to 16.

YOU may think that mean's you're a construction worker, but you're not. You MAY have skills, you may be handy, all I'm saying is your comments in this thread and seeming ineptitude at diagnosing or fixing a simple problem, and the apparent complete inability to determine if your washing machine will fit in your closet lead some of us with real experience to believe otherwise.


Good luck getting your situation resolved, and I'm sincere when I say that I still don't think that a partially collapsed duct is the source of your problems. (begin sarcasm) But by all means, spend your time and effort to get Sears to fix that instead of determining the REAL problem. Keep us posted on updates #8 - 100...

 

[AlienCraft]

Originally posted by: CycloWizard

Originally posted by: DrPizza
"He doesn't sound very handy" - no kidding. OP: buy a 6-pack of beer, chips, etc., and invite a friend over to watch an NCAA game. At half time, say "hey, could you lend me a hand for about 30 seconds pulling my dryer away from the wall so I can replace the vent. Stupid Sears put in the wrong type of vent hose. My wife isn't strong enough to help move it."

No. Like I said, I paid someone else to do it. Some of us still have principles and don't let crap like this slide.

There's your first mistake.
Corporate America doesn't believe in 'principles' as there is no profit in it.
And since Corporate Ideology is the dominant pardigm, that's what you are facing here.
Oh and like most lower forms of life, most "mouth breathers" and 'knuckle draggers" can sense your anxiety and actually are aware of your disdain for them.
Pehaps you are not as good an actor as you believe yourself to be.
Obviously you do not have "handy skilz" or we wouldn't be having this conversation.
That tube was obviously crushed during the move back you did, as I'm pretty sure you tried to shuffle it back by yourself.

 

[MikeyIs4Dcats]

Originally posted by: AlienCraft

Originally posted by: CycloWizard

Originally posted by: DrPizza
"He doesn't sound very handy" - no kidding. OP: buy a 6-pack of beer, chips, etc., and invite a friend over to watch an NCAA game. At half time, say "hey, could you lend me a hand for about 30 seconds pulling my dryer away from the wall so I can replace the vent. Stupid Sears put in the wrong type of vent hose. My wife isn't strong enough to help move it."

No. Like I said, I paid someone else to do it. Some of us still have principles and don't let crap like this slide.

There's your first mistake.
Corporate America doesn't believe in 'principles' as there is no profit in it.
And since Corporate Ideology is the dominant pardigm, that's what you are facing here.
Oh and like most lower forms of life, most "mouth breathers" and 'knuckle draggers" can sense your anxiety and actually are aware of your disdain for them.
Pehaps you are not as good an actor as you believe yourself to be.
Obviously you do not have "handy skilz" or we wouldn't be having this conversation.
That tube was obviously crushed during the move back you did, as I'm pretty sure you tried to shuffle it back by yourself.

Actually, I have grown to suspect his wife did it. She probably got tired of waiting for him to fix it, so she slid the units back. Hard to blame her really...

 

[CycloWizard]

Originally posted by: MikeyIs4Dcats
here's a tip:
don't say

I was a construction worker up until 12 years ago

when you really shoudl have said

I worked helping my friend's dad who was a carpenter from ages 12 to 16.

YOU may think that mean's you're a construction worker, but you're not. You MAY have skills, you may be handy, all I'm saying is your comments in this thread and seeming ineptitude at diagnosing or fixing a simple problem, and the apparent complete inability to determine if your washing machine will fit in your closet lead some of us with real experience to believe otherwise.

Here's a tip for you: quit dissembling and making ignorant comments. I don't give a rat's ass if you have more experience than me or not. The bottom line is that I gave the measurements to the guy at Sears. He said the washer and dryer I picked would fit in the space. I paid for the washer, dryer, delivery, and installation. They delivered a washer and dryer and failed during the installation. A month later, I don't have a functional washer and dryer. Your holier-than-thou crap makes it obvious that you're just here to let everyone know how much better you are. You have come into my thread with cheap insults and no substance. Kindly find your way back out of it.

 

[CycloWizard]

Originally posted by: AlienCraft
There's your first mistake.
Corporate America doesn't believe in 'principles' as there is no profit in it.
And since Corporate Ideology is the dominant pardigm, that's what you are facing here.
Oh and like most lower forms of life, most "mouth breathers" and 'knuckle draggers" can sense your anxiety and actually are aware of your disdain for them.
Pehaps you are not as good an actor as you believe yourself to be.
Obviously you do not have "handy skilz" or we wouldn't be having this conversation.
That tube was obviously crushed during the move back you did, as I'm pretty sure you tried to shuffle it back by yourself.

I haven't been home for any of the visits from service personnel - my wife has been because her job is more flexible. I stayed home for the last one so I could make sure things got resolved, but I had meetings in the afternoon after they didn't show. I still have plenty of friends who do this kind of work, so I have no problem with people who do this sort of thing for a living, at least as long as they do it well. I'm glad you are pretty sure I did the damage, since you are obviously here and able to assess the situation. You, like Mikey, think that even if I moved it an inch backwards, it would completely collapse a 4" diameter duct, which demonstrates for everyone that both of you are idiots.

 

[MikeyIs4Dcats]

someone doesn't know what dissemble means...I'll leave you to your mess now.

 

[CycloWizard]

Originally posted by: MikeyIs4Dcats
someone doesn't know what dissemble means...I'll leave you to your mess now.

You're right, you obviously don't. Here's a refresher:

dissemble
1 : to hide under a false appearance
2 : to put on the appearance of : simulate
intransitive verb
: to put on a false appearance : conceal facts, intentions, or feelings under some pretense

I can even use it in a sentence. You have done nothing but dissemble in this thread.

 

[MikeyIs4Dcats]

Originally posted by: CycloWizard

Originally posted by: MikeyIs4Dcats
someone doesn't know what dissemble means...I'll leave you to your mess now.

You're right, you obviously don't. Here's a refresher:

dissemble
1 : to hide under a false appearance
2 : to put on the appearance of : simulate
intransitive verb
: to put on a false appearance : conceal facts, intentions, or feelings under some pretense

I can even use it in a sentence. You have done nothing but dissemble in this thread.

Where have I concealed any facts or feelings or falsified anything? Where have I simulated anything?

Put away your word of the day calendar...

 

[rudeguy]

CycloWizard, please tell us that you aren't going to use the dryer.

 

[Modular]

So much hate

 

[Capt Caveman]

Get another vent hose, replace and then don't squish it when putting the dryer/washer back into place.

/thread

 

[CycloWizard]

Originally posted by: NSFW
CycloWizard, please tell us that you aren't going to use the dryer.

No, I'm not going to use the dryer. Calm down man.

 

[CycloWizard]

Originally posted by: MikeyIs4Dcats
I can even use it in a sentence. You have done nothing but dissemble in this thread.

Where have I concealed any facts or feelings or falsified anything? Where have I simulated anything?

Put away your word of the day calendar...[/quote]
You are putting on a false appearance of actually wanting to know what's going on. All the while, your real purpose here is to let everyone know how awesome you are and how stupid I am. Along the way, you and DrPizza confounded ability with responsibility. Simply because I'm able to design, construct, and install a washer and dryer from scratch doesn't mean I'm responsible for doing it. Sears is responsible for delivering and installing a working washer and dryer because that's what I paid them to do. I pity anyone who gets stuck with you as their contractor. With your mentality, they have no chance of getting what they paid for.

 

[MikeyIs4Dcats]

Originally posted by: CycloWizard

Originally posted by: MikeyIs4Dcats
I can even use it in a sentence. You have done nothing but dissemble in this thread.

Where have I concealed any facts or feelings or falsified anything? Where have I simulated anything?

Put away your word of the day calendar...

You are putting on a false appearance of actually wanting to know what's going on. All the while, your real purpose here is to let everyone know how awesome you are and how stupid I am. Along the way, you and DrPizza confounded ability with responsibility. Simply because I'm able to design, construct, and install a washer and dryer from scratch doesn't mean I'm responsible for doing it. Sears is responsible for delivering and installing a working washer and dryer because that's what I paid them to do. I pity anyone who gets stuck with you as their contractor. With your mentality, they have no chance of getting what they paid for.[/quote]

first off, learn how to quote.

Secondly, what do you even mean? A requirement for entering this thread or posting in it isn't that I want to know what's going on. I never said or implied to you or anyone that I "wanted to know what's going on". I replied in an attempt to get you to reconsider your view of the situation.

My purpose was to tell you that IMHO you likely caused the damage to the duct yourself, so that you might acknowledge that and get over your crusade against the installer and Sears. A crusade that is most likely fruitless and cause you untold hours of frustration and anger over a repair that you yourself could do in 10 minutes for $10. I would suspect Dr. Pizza's intent was the same. But instead you act like a child, and I simply gave you back what you doled out. From the condescending attitude you've displayed in this thread in regards to those posting in it and the "knuckle draggers" and "mouth breathers" you hired to install it, it's no wonder none of them want to go out of their way to help you. They probably want to get away from you as fast as they can and let someone else put up with you.