WTF Sears?

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CycloWizard

Lifer
Sep 10, 2001
12,348
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Originally posted by: Kelemvor
I would have told them that unless your installation now comes with a $200 rebate, that they should come with a large truck to take the new stuff back to the store and you'll be shipping somewhere else.
At this point, I need to be able to do laundry. Wearing dirty underwear and socks to work is way overrated. :p
 

BoomerD

No Lifer
Feb 26, 2006
66,260
14,689
146
It's sad to see you rolled over and are keeping the set. I'd have bought another set and returned the set to Sears over this kind of bullshit.

It shows me that they really don't want your business beyond the initial sale. Fuck em.
 

CycloWizard

Lifer
Sep 10, 2001
12,348
1
81
Originally posted by: BoomerD
It's sad to see you rolled over and are keeping the set. I'd have bought another set and returned the set to Sears over this kind of bullshit.

It shows me that they really don't want your business beyond the initial sale. Fuck em.
If you have another idea of how I can get a 3.5 cu ft high efficiency washer and dryer in my home by this weekend for $850 after delivery and install, by all means share it. Alternatively, if you can tell me how you would manage to load these things into your Prius and haul it back to Sears singlehandedly, I'd love to know. As much as I'd love to build a catapult and launch these things at the store, practical considerations still have to be considered.
 

BoomerD

No Lifer
Feb 26, 2006
66,260
14,689
146
Originally posted by: CycloWizard
Originally posted by: BoomerD
It's sad to see you rolled over and are keeping the set. I'd have bought another set and returned the set to Sears over this kind of bullshit.

It shows me that they really don't want your business beyond the initial sale. Fuck em.

If you have another idea of how I can get a 3.5 cu ft high efficiency washer and dryer in my home by this weekend for $850 after delivery and install, by all means share it. Alternatively, if you can tell me how you would manage to load these things into your Prius and haul it back to Sears singlehandedly, I'd love to know. As much as I'd love to build a catapult and launch these things at the store, practical considerations still have to be considered.

ROFLMFAO!

No friends to help you load them into/out of a uhaul-type rental truck/pickup?
Hell, Lowes and Home Depot here both rent pick-ups for short-term use.

Yes, it sux not having a functioning washer/dryer. We went through it this past x-mas...till I found a decent quality replacement set. I hauled a full-size washer and dryer in the back of out Expedition...

Personally, I'm so fucking disgusted with Sears and the level to which their service has sunk, that I don't even consider them for appliances anymore.
I buy from a local appliance store.
The local stores (usually) can dicker on the price, offer cheaper delivery and installation (not counting a rebate from Sears) and their extended warranties are far cheaper.
 

CycloWizard

Lifer
Sep 10, 2001
12,348
1
81
Originally posted by: BoomerD
No friends to help you load them into/out of a uhaul-type rental truck/pickup?
Hell, Lowes and Home Depot here both rent pick-ups for short-term use.
All of my friends happen to be on spring break this week. I haven't had time to dick around with a rental truck because my boss's dad died and he had to fly back to India this week when we have three papers due on Sunday, a grant due Tuesday, and another due the following week. I'm up to my ass in dirty laundry, a backlog of work, and who knows what else. Therefore, while I'm usually the kind of guy who stands on principles no matter what, I just don't have that luxury right now. In fact, I shouldn't even be responding here right now, but I stayed up all night working so I'm having a hard time concentrating on all of the work-related writing. :p
 

CycloWizard

Lifer
Sep 10, 2001
12,348
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Update #6: They showed up today earlier than the window (4:10), so thankfully my wife made it home early from work. They installed everything, hauled away the old one, and we tried to do a load of laundry when I got home (really needed that clean underwear!). The washer worked fine, but the dryer didn't run at all. I tried resetting the breaker, but that didn't help. Eventually I hoisted my wife up into the very narrow space over the stacked dryer because I was too big to fit and, lo and behold, it wasn't plugged in. Now it's working! Now I just have to figure out how to move it back far enough in the cabinet so that I can reattach the folding door, which might be a problem due to the diameter of the dryer vent hose.

I would like to thank Evadman, who apparently works for Sears. He contacted me and helped me through this, which may have saved some people from almost certain death. :beer:
 

rudeguy

Lifer
Dec 27, 2001
47,351
14
61
Originally posted by: CycloWizard
Update #6: They showed up today earlier than the window (4:10), so thankfully my wife made it home early from work. They installed everything, hauled away the old one, and we tried to do a load of laundry when I got home (really needed that clean underwear!). The washer worked fine, but the dryer didn't run at all. I tried resetting the breaker, but that didn't help. Eventually I hoisted my wife up into the very narrow space over the stacked dryer because I was too big to fit and, lo and behold, it wasn't plugged in. Now it's working! Now I just have to figure out how to move it back far enough in the cabinet so that I can reattach the folding door, which might be a problem due to the diameter of the dryer vent hose.

I would like to thank Evadman, who apparently works for Sears. He contacted me and helped me through this, which may have saved some people from almost certain death. :beer:

Glad to hear its all worked out. I'm also glad that you got first hand knowledge of how freaking awesome some of the members here are.
 

CycloWizard

Lifer
Sep 10, 2001
12,348
1
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Originally posted by: NSFW
Glad to hear its all worked out. I'm also glad that you got first hand knowledge of how freaking awesome some of the members here are.
Definitely. It's nice knowing that there is someone who actually cares and can make something happen.
 

CycloWizard

Lifer
Sep 10, 2001
12,348
1
81
Originally posted by: randay
Originally posted by: BoomerD
Originally posted by: BassBomb
pics of wife in dirty undies?

fixed for ya...coward.

fixed for ya...perv
Yeah yeah... The wife is a member here (even if only a lurker :p), and she is aware of this thread. She may grace you with her presence, though since we just got hitched, I'm in most of the pictures.
 

TruePaige

Diamond Member
Oct 22, 2006
9,874
2
0
Originally posted by: CycloWizard
Originally posted by: randay
Originally posted by: BoomerD
Originally posted by: BassBomb
pics of wife in dirty undies?

fixed for ya...coward.

fixed for ya...perv
Yeah yeah... The wife is a member here (even if only a lurker :p), and she is aware of this thread. She may grace you with her presence, though since we just got hitched, I'm in most of the pictures.

It's okay. We can photoshop you out. :D
 

CycloWizard

Lifer
Sep 10, 2001
12,348
1
81
Originally posted by: TruePaige
It's okay. We can photoshop you out. :D
Fair enough. These are from the honeymoon in St. Kitt's. As you can see from the pictures, it was mid-January.

100_1277.JPG (Atlantic on the left, Caribbean on the right)

100_1299.JPG (and yes, the pina coladas were as big as my femur)
 

TruePaige

Diamond Member
Oct 22, 2006
9,874
2
0
Originally posted by: CycloWizard
Originally posted by: TruePaige
It's okay. We can photoshop you out. :D
Fair enough. These are from the honeymoon in St. Kitt's. As you can see from the pictures, it was mid-January.

100_1277.JPG (Atlantic on the left, Caribbean on the right)

100_1299.JPG (and yes, the pina coladas were as big as my femur)

Props for pics.
 

randay

Lifer
May 30, 2006
11,018
216
106
Originally posted by: CycloWizard
Originally posted by: TruePaige
It's okay. We can photoshop you out. :D
Fair enough. These are from the honeymoon in St. Kitt's. As you can see from the pictures, it was mid-January.

100_1277.JPG (Atlantic on the left, Caribbean on the right)

100_1299.JPG (and yes, the pina coladas were as big as my femur)

that cup is the size of your CALF!!!!1111zomg


j/k
 

FreshCrabLegs

Golden Member
Dec 31, 2003
1,127
164
106
Originally posted by: CycloWizard
Originally posted by: TruePaige
It's okay. We can photoshop you out. :D
Fair enough. These are from the honeymoon in St. Kitt's. As you can see from the pictures, it was mid-January.

100_1277.JPG (Atlantic on the left, Caribbean on the right)

100_1299.JPG (and yes, the pina coladas were as big as my femur)

Cool pics, man. Glad everything finally worked out for you and your wife!

p.s. Great Job Evadman too.
 

CycloWizard

Lifer
Sep 10, 2001
12,348
1
81
Update: Due to the aforementioned work-related issues, I haven't had time to worry about this situation for a while, but it's time for an update.

While the dryer appeared to be working at first, a lot of lint was collecting inside the dryer, clothes were taking a very long time to dry, and there was a faint burning smell after the dryer had been on for a while. Of course, I thought that the hose wasn't connected (remember that they hadn't plugged it in, so this isn't a big stretch). Due to the tight confines of the space and the weight of the stacked units, I can't move them to check myself. It took three guys to move it into place during install. So we called to have someone take a look, explicitly telling them to send at least a couple guys because they'd have to move the units to check the hose. They set up an appointment for this Wednesday morning from 8-12, so I took the morning off. I sat in the living room for four hours waiting and no one showed up - not even a phone call. I e-mailed Evadman just before I left to let him know what was going on. So at 12:15, I left to go to work. Right around the same time (12:07), the repair guy called my wife to let her know that he was running behind. She told him to call me, which he never did.

Evadman called me right when I got to work. He said the tech was in Affton, MO (about 20 minutes away) and was two stops behind. I told him I was at work but that my wife might be able to get home by 1:30, so he made a note that the guy should show up around then. The tech called me at 1:15 to say he'd be there in 15 minutes and asked what was wrong. Immediately after I told him, he said that it sounded like the exterior vent (the one that takes the exhaust out of the house) was clogged and that he wouldn't be able to do anything about it. I told him that we had already cleaned it because we had had that problem previously and that it must be the hose. He said if it's the hose, it's a delivery problem and he still wouldn't be able to do anything. At this point, I wanted to say, "Isn't this just a Sears problem?" but I know an exercise in futility when I see one.

My wife let him in around 1:30. He walked up the stairs, turned on the dryer, smelled the burning smell, and said again that it must be the clogged exterior vent, then left. He never looked at the hose or anything else. Apparently he had made his diagnosis over the phone and didn't even need to show up to know that he was right. Must be nice to be so talented. He told my wife that we would have to get it professionally cleaned to solve the problem, which was obviously ridiculous since the old dryer was working perfectly through that same vent. For the sake of tradition, my wife cleaned the vent again and threw some wet clothes in to try it out with - surprise, surprise - the same result as before.

When I got home, I took a look at the vent. I am a lot taller, so I could reach it and put my hand next to it to check for air flow. There was just about no air flow, so I tried my hand at cleaning it. My wife is a cleaning machine apparently because I could have eaten out of the vent at that point. Again, I hoisted my wife over the dryer, this time with a flashlight (it's dark back there!) so she could get a look at the hose. Rather than not being attached, the metal hose was much too long for what they were doing and had basically been mangled when they pushed the dryer into place when installed. I stuck my arm over the dryer to take a picture for ATOT.

I forwarded the picture to Evadman, who had the delivery people call my wife. She was at work and couldn't answer, so I called the number they left on her voicemail and talked to "Veronica," who had a nice Indian accent. :p I explained the problem and she put me on hold to "go on Sears.com" to figure out what part I was talking about. After a few minutes, she informed me that washers have hoses but dryers only have cords. Was it the cord that needed replacing? I tried explaining again that it's a metal hose, or that maybe it was called a duct, that comes out of the back of the dryer, but she didn't get it. She said she would schedule a repair tech to come out and take a look at it. I calmly explained that we already tried that, and that we needed at least a couple guys to move the thing to replace the hose. She scheduled a delivery team to come out some time on Monday (exactly four weeks after the original delivery date) to, "look at what's wrong, then order the part." I am now supposed to get yet another automated call telling me when the delivery is supposed to take place on Monday.
 

episodic

Lifer
Feb 7, 2004
11,088
2
81
I'd call them tell them to pick the garbage up and call my credit card company at this point. You've went above and beyond.