Pig bastards. Apparently, one of my call metrics is slipping. I've been in what they call the "academy" to get my wrap time down. It's the time that a CSR takes after the call is disconnected to finish up notes and save the ticket or whatnot. Mine's been a little high sitting at 1 minute 44 seconds on average instead of 45 seconds. The problem is that I finish the ticket and forget to leave the "wrap" mode on my phone in order to become ready to take another call. So they sit about a dozen or so of us together and call it an "academy" so they can have supervisors walking around answering questions and providing general help. Well sh|t I just keep forgetting to bring myself out of "wrap" and into "ready" because I get lost in the nice silence after each call.
So I get called in to a manager's cube today. Yes, a manager's cube. More than one manager exists and they each have reign over us all. He says that he's sent out emails saying that the schedule that you're supposed to have for the academy is Sunday - Thursday 9a-6p and that he's sent out emails saying such. My email box has been having problems. I hadn't been able to send mail for about a month prior to a few weeks ago when it somehow fixed itself or something. So I tell him this and that I might not have been getting the emails per mailbox problems that IT hasn't seemed to fix yet (I hate LotusNotes). He then accuses me of not wanting to work the scheduled shift and that I'm just sluffing my duties as a technician. :Q WTF. I then told him that I have plans on Sundays and that Sundays are a problem but since he and I both know that this place gives it's employees the choice of working the schedule that they assign or get fired, that I have no problem changing my schedule. Then he said something to the effect of "well, that's true. I'm glad you see it my way."
But... the schedule change went into effect this week and I didn't show up Sunday or Monday. One single no-call & no-show is grounds for immediate termination - and he THREATENS me with it. :Q I told him that I didn't get the emails and that some come through, some don't and that some show up days after they're listed as sent. I dunno WTF is going on but my job is in jeopardy because of this EFFING LotusNotes and possible Oracle problem. He told me to go check and, guess what... there's an email sitting in my inbox dated LAST WEEK that's notifying us of the change. Hell, I checked my mail THIS MORNING and didn't have it. And there's no way for me to prove that this is a problem!!! :| That and the manager is a prick. He said that he'll consider whether or not to give me the attendance points or just fire me. :Q
IT'S NOT MY FSCKING PROBLEM!! I CHECK MY GODDAMN MAIL EVERY DAY !!
I dunno what to do. I've been fscked over by this goddamn company too many times but it's hard to find a job paying what this does in today's market here in Oregon.
:|
So I get called in to a manager's cube today. Yes, a manager's cube. More than one manager exists and they each have reign over us all. He says that he's sent out emails saying that the schedule that you're supposed to have for the academy is Sunday - Thursday 9a-6p and that he's sent out emails saying such. My email box has been having problems. I hadn't been able to send mail for about a month prior to a few weeks ago when it somehow fixed itself or something. So I tell him this and that I might not have been getting the emails per mailbox problems that IT hasn't seemed to fix yet (I hate LotusNotes). He then accuses me of not wanting to work the scheduled shift and that I'm just sluffing my duties as a technician. :Q WTF. I then told him that I have plans on Sundays and that Sundays are a problem but since he and I both know that this place gives it's employees the choice of working the schedule that they assign or get fired, that I have no problem changing my schedule. Then he said something to the effect of "well, that's true. I'm glad you see it my way."
But... the schedule change went into effect this week and I didn't show up Sunday or Monday. One single no-call & no-show is grounds for immediate termination - and he THREATENS me with it. :Q I told him that I didn't get the emails and that some come through, some don't and that some show up days after they're listed as sent. I dunno WTF is going on but my job is in jeopardy because of this EFFING LotusNotes and possible Oracle problem. He told me to go check and, guess what... there's an email sitting in my inbox dated LAST WEEK that's notifying us of the change. Hell, I checked my mail THIS MORNING and didn't have it. And there's no way for me to prove that this is a problem!!! :| That and the manager is a prick. He said that he'll consider whether or not to give me the attendance points or just fire me. :Q
IT'S NOT MY FSCKING PROBLEM!! I CHECK MY GODDAMN MAIL EVERY DAY !!
I dunno what to do. I've been fscked over by this goddamn company too many times but it's hard to find a job paying what this does in today's market here in Oregon.
:|
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