Lunch. I meant the last 20 minutes of my lunch. I don't run to the game room during my normal shift other than on my well-earned breaks.
nik
nik
Pride and self respect don't get the bills paid. And, unfortunately, nobody will pick up a fat white guy with a gotee in a sundress on the corner of Stark Street downtown so that rules out that idea... :frown:
nik
apoppin
Lifer
Works sucks . . . I hate the boss . . .
Wait! I AM the boss. :Q
I went through the "corporate crap" many years ago and decided I couldn't take it. I have been working for myself for 23 years and am totally happy (broke - but happy - heck, I got to surf the last 3 days that the swell was grinding and my friends are stuck at their jobs).
I seriously suggest - no matter what happens at your job - that you look for another.
Good luck!
P.S.: BTW, San Diego is an awesome place to live with a "happening" job market.
Wait! I AM the boss. :Q
I went through the "corporate crap" many years ago and decided I couldn't take it. I have been working for myself for 23 years and am totally happy (broke - but happy - heck, I got to surf the last 3 days that the swell was grinding and my friends are stuck at their jobs).
I seriously suggest - no matter what happens at your job - that you look for another.
Good luck!
P.S.: BTW, San Diego is an awesome place to live with a "happening" job market.
Just to set a few things straight here...
First off, the legal requirement for minors is 15 minute breaks, for adults it is 10 minutes.
I have the same requirements, and have no problems meeting them while keeping my idle time low.
You can read e-mail during time between calls, waiting for customers, or whatever. As we are paid for our time between calls as well as on calls, they can require us to perform other required duties with that time - Such as reading e-mail.
Maintaining wrap time is a required duty, although it is tempting to spend excess time in wrap when there are calls waiting. Busy call queues are no fun, the managers know that. Excessive wrap time (such as one minute per call, as 1:45 vs 0:45 would be) is seen as call avoidance. Occasionally, especially in a slow queue, people forget to put themselves back in ready. Forgetting once or twice in a day has little impact on your average, a minute spread across 20-25 calls only increases your average by a few seconds. An average of one minute over means that 20-30 minutes PER DAY are spent in idle that should not be.
I have worked my job for almost three years, and while I can say I don't particularly like my job it is not hard to meet the requirements.
Viper GTS
First off, the legal requirement for minors is 15 minute breaks, for adults it is 10 minutes.
I have the same requirements, and have no problems meeting them while keeping my idle time low.
You can read e-mail during time between calls, waiting for customers, or whatever. As we are paid for our time between calls as well as on calls, they can require us to perform other required duties with that time - Such as reading e-mail.
Maintaining wrap time is a required duty, although it is tempting to spend excess time in wrap when there are calls waiting. Busy call queues are no fun, the managers know that. Excessive wrap time (such as one minute per call, as 1:45 vs 0:45 would be) is seen as call avoidance. Occasionally, especially in a slow queue, people forget to put themselves back in ready. Forgetting once or twice in a day has little impact on your average, a minute spread across 20-25 calls only increases your average by a few seconds. An average of one minute over means that 20-30 minutes PER DAY are spent in idle that should not be.
I have worked my job for almost three years, and while I can say I don't particularly like my job it is not hard to meet the requirements.
Viper GTS
Move over to ATTBI, bitch. See how you like it here. Things are very different. Most of the time, I DON'T have time to read emails between calls. Moreso lately. Every once in a while we get slow days (like today). Most of the time, the queue is green (calls waiting) or yellow (lots of calls waiting) and rarely it's red (LOTS OF CALLS WAITING). Don't tell me that you can do "your job" easily when "your job" consists of a service totally different than my own, tools and computers that function totally different than my own. Your company does things differently. You don't get sh|t for email congratulating every last person for their this-and-that and have to weed out the real bull that they want to feed to you instead of the fluff.
My wrap time is my own damn fault. No one's passing the buck on that one.
Go fsck yourself, Gregg. :|
nik
Nik if I didnt know you I'd feel sorry for you. But in reality I know that you are pushing every single rule that there is to the limit and that the managers are just pushing back. If you spent as much time trying to work as you do b!tch!ng you would actually do pretty well at your job and this wouldnt be an issue.
Your just painting a pretty picture for all the nice boys and girls here so you can get some sympathy.
-Spy
Your just painting a pretty picture for all the nice boys and girls here so you can get some sympathy.
-Spy
And, since you've never actually seen me work or been around me while I work or even know me, you have a lot of credibility don't you, Erik?
nik
Everytime I see you your busy bitching about something, how am I to belive that things are any differant when your at work?
-Spy
Honestly... every time? No. The times that you remember, yes. Othertimes I'm just sitting there like a lump on a log, with hardly any conversation worth remembering. So, yes, every time you see me, I'm bitching.
nik
Just because you don't mind being raped up the ass and herded along like mindless sheep doesn't mean I have to sit back and not stand up for what's right. :|
nik
So, I'm a little confused.. what exactly do you do? And what do you get paid for it? And why are you putting up with all this for a job you seem to detest?
If you don't like what you're doing, stop doing it. If you can convince yourself that the pay makes the job bearable, then suck it up and deal with it.. otherwise, find a new job!
If you don't like what you're doing, stop doing it. If you can convince yourself that the pay makes the job bearable, then suck it up and deal with it.. otherwise, find a new job!
1) tech support
2) $10.20/hr
3) no degree (that's why I'm working, so I can get out of debt to go back to school to get degrees to get the FOCK outta here)
4) I'm already looking.
nik
Just to clerify (apparently one of my posts didn't go through 
), This problem is with my employer, not ATTBI.
nik
), This problem is with my employer, not ATTBI.nik
seriously, do you really want to badmouth the place you work at on a messageboard full of people that don't like you very much? (or so i've heard )
i would quit before i got fired if i were you..or else your job search may become 10 times harder.
)i would quit before i got fired if i were you..or else your job search may become 10 times harder.
Originally posted by: weezergirl
seriously, do you really want to badmouth the place you work at on a messageboard full of people that don't like you very much? (or so i've heard
i would quit before i got fired if i were you..or else your job search may become 10 times harder.
As you wish.
nik
Ok, you didn't actually answer any of my questions, so I'll go by what I've seen.
1) You do some sort of phone tech support for broadband
2) Your job consists of sitting in a cube and helping users with problems
3) Your job has some very fixed job duties, which apparently including, showing up on time for what you already know is a 20 minute process of "initializing your work environment" and also "ending a call successfully"
4) "Checking email" is also a job requirement that you feel you cannot complete succesfully given the fact that your email doesn't always work
So.. You have issues with #3, which frankly I can't see as being anyone's fault but your own. Then you develop issues with #4, and you get called in to a manager's office who tells you that he sends a schedule out in email. Rather than GET the schedule from the manager, you continue to not be able to check your email, and then feign surprise and anger when you get in trouble for not getting the new schedule.
??? It seems like there are some VERY easy solutions to your problem. This doesn't sound like rocket science; there are some very specific things you aren't doing, someone told you how to correct them, and now you "hate your job" because of all of this. WTF?
1) You do some sort of phone tech support for broadband
2) Your job consists of sitting in a cube and helping users with problems
3) Your job has some very fixed job duties, which apparently including, showing up on time for what you already know is a 20 minute process of "initializing your work environment" and also "ending a call successfully"
4) "Checking email" is also a job requirement that you feel you cannot complete succesfully given the fact that your email doesn't always work
So.. You have issues with #3, which frankly I can't see as being anyone's fault but your own. Then you develop issues with #4, and you get called in to a manager's office who tells you that he sends a schedule out in email. Rather than GET the schedule from the manager, you continue to not be able to check your email, and then feign surprise and anger when you get in trouble for not getting the new schedule.
??? It seems like there are some VERY easy solutions to your problem. This doesn't sound like rocket science; there are some very specific things you aren't doing, someone told you how to correct them, and now you "hate your job" because of all of this. WTF?
Okay, forgot one thing. I'll be working 10 days straight. :disgust: This week's schedule, Tuesday - Saturday and next week's schedule: Sunday - Thursday.
nik
nik
Nah. You didn't seem to understand what I said earlier. No biggie. You can go re-read what I posted and why I think it's bullsh|t.
nik
Evadman
Administrator Emeritus<br>Elite Member
- Feb 18, 2001
- 30,990
- 5
- 81
Well, your boss is being an A-Hole. A 1:15 break between calls? Hell. It takes that long just to calm down from the last customer screaming hs head off at not being able to connect. Stupid policy in my opinion, and I will not help enforce it by being a customer.
<edit>
BEsides, everyone who calls you for tech support didnt RTFM. Cable setup is easy as hell.
<edit>
BEsides, everyone who calls you for tech support didnt RTFM. Cable setup is easy as hell.
Red Dawn
Elite Member
- Jun 4, 2001
- 57,529
- 3
- 0
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