Cable's been almost completely out for nearly a week.
TimeWarner has allegedly been there to fix it twice already. (I've been at work; it's in an apartment, and they have access to the outdoor hookups and the indoor connection in the basement.)
Still bad.
I think it's just a corroded coupler. That might be too difficult for them to figure out.
In other news, the first time I called, I did get to talk to a Tier 1 tech support rep, because I had mentioned that it looked like there was a damaged coax cable with torn insulation. This guy actually knew the meaning of the term "coax cable!" Amazing.
(After 5 minutes on hold, a few minutes of "reboot the modem" after I told the rep that I was at work and not near the modem, then 2 minutes on hold for Tier 1.)
Meanwhile, I had to call McMaster-Carr about something.
- Recording: "This call may be recorded."
- 10 seconds later, someone picked up the call.
This person knew about the part I was referencing (a granite surface block), wasn't reading off of a script, and was even able to find and send me the information I needed.
Amazing, a company that still seems to believe that customers aren't just annoying things that occasionally complain about things and do little else.