I've probably ranted about this already on this very thread, but, GOD, I HATE automated telephone menu systems. There surely ought to be a design rule about how many layers of such menus people can be expected to go through? Been through about four levels of "press 1 for indecipherable, barely-audible option that has nothing to do with what you are calling about, press 2 for another irrelevant option, press 3 for another entirely-unrelated thing, press 4 for something that sounds as if it just might vaguely relate to what you are actually calling about, etc" crap.
And they make you give all your details to a machine, and then when you finally get to speak to a human they ask for all the same information all over again.
Oh, and stop telling me how important my call is to you (especially as you seem to be doing it in a stupid American accent, when you are a UK government entity).