Originally posted by: Nik
Originally posted by: chrisms
That's the theory, but what I'm saying is France is the actual result. Working at a pizza join (before I was a driver, just a prep cook) the managers and owners would get on a trip about improving customer service. It didn't happen because there is no incentive for the employee. Johhny Burgerflipper gets paid the same whether your burger is out in 5 minutes or 20 minutes. That's why fast food joints have crappy service, but at a nice restuarant you'll get the waiters bowing down to your every need.
No incentive for the employee? What the fvck?! If they're not doing their job in which customer service is required, FIRE THEIR ASS. Customer service is required in a customer service position. Hint: that's why it has its name. Maybe if employers wouldn't settle for lame half-assed work by their employees, they wouldn't have to deal with these problems?
Fire their ass? Let me tell you something.. EVERY ASS WILL DO THE SAME THING. Hire as many people as you want, nobody is going to do anything more than be polite to you while letting you grab your own food from the kitchen.
