What do you think of restaurants who demand a tip?

Page 6 - Seeking answers? Join the AnandTech community: where nearly half-a-million members share solutions and discuss the latest tech.

chrisms

Diamond Member
Mar 9, 2003
6,615
0
0
Originally posted by: Nik
Originally posted by: chrisms
That's the theory, but what I'm saying is France is the actual result. Working at a pizza join (before I was a driver, just a prep cook) the managers and owners would get on a trip about improving customer service. It didn't happen because there is no incentive for the employee. Johhny Burgerflipper gets paid the same whether your burger is out in 5 minutes or 20 minutes. That's why fast food joints have crappy service, but at a nice restuarant you'll get the waiters bowing down to your every need.

No incentive for the employee? What the fvck?! If they're not doing their job in which customer service is required, FIRE THEIR ASS. Customer service is required in a customer service position. Hint: that's why it has its name. Maybe if employers wouldn't settle for lame half-assed work by their employees, they wouldn't have to deal with these problems?


Fire their ass? Let me tell you something.. EVERY ASS WILL DO THE SAME THING. Hire as many people as you want, nobody is going to do anything more than be polite to you while letting you grab your own food from the kitchen.
 

waggy

No Lifer
Dec 14, 2000
68,143
10
81
Originally posted by: MommysLittleMonster
Originally posted by: waggy
Originally posted by: MommysLittleMonster
Can we be a little specific when we are saying "Poor service."

What exactly do we agree upon to be "poor service?"

poor service ot me is if i have to wait more then 15 min for a drink refill. If I have ot wait more then 10 before they come to give me menu's for a order. If they screw up the meal etc.

I understand if they are busy then i give them more time.

I don't expect a cheerfull waitress. but do expect a hello. i understand that they may have rude costomers.



Consider this scenario. You dine out at a fairly decent retuaraunt. Not a chain. The waiter smiles, is friendly. You get a hello. He doesnt mess up with the order. You notice the resturaunt is busy. You get a little hungry waiting for entrees. The waiter is exceptional when it comes to refilling your beverage with the exception of your glass remaining empty once for a few minutes. The bill comes to $70. How much would you tip?


that is what i consider avarage service. So depending on how i was paying (always do tips in cash) i would tip anywhere around $5-7 depending on how much cash i have.

edit: punched in wrong numbers hehe
 

Actaeon

Diamond Member
Dec 28, 2000
8,657
20
76
Originally posted by: Nik

If she's that good at a dead-end sh|tty job, it kinda makes you wonder what would have happened if a few things had gone differently earlier in her life, huh.

Bridge.

Again, it's not my responsibility to listen to the waitress's sob story on how she can't take care of her family very easily.

River.

I go in expecting service and paying for it by paying for the already-overpriced food, which I don't mind doing.

Jump.

I don't expect to be blindsided with dirty looks and crappy service when I don't tip.

Drown.

She wouldn't be working in a "fancy high paying" job regardless of earlier decisions. She never had the opportunity and she doesn't speak english well enough.

Dont' like it? Don't read it. I am not expecting any compassion of any sort, I am just stating why I leave generous tips for good service.

Overpriced food? Stop eating at full service and restrauants and cook your own food or go eat Wendy's 99 cent menu then.

I don't expect crappy service at all, but when good service is provided, tips should be as well.

BTW, Your bridge jump drown thing isn't cute or funny. Just stop.
 

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
Originally posted by: chrisms
Fire their ass? Let me tell you something.. EVERY ASS WILL DO THE SAME THING.

That's a lie. I bust my fvcking ass because I know it's expected of me and I agree with my employer. The customer deserves nothing less than my best and I expect nothing more from the client than what's on the invoice. Period.

Hire as many people as you want, nobody is going to do anything more than be polite to you while letting you grab your own food from the kitchen.

So what are they getting paid $x.xx per hour for? To stand around? To sip coffee and lean on the bar? Maybe to sweep the floors between shifts or something? What, exactly, are they getting paid to do?
 

diablofreak

Banned
May 26, 2005
74
0
0
Originally posted by: Nik
Originally posted by: chrisms
Originally posted by: Nik
Originally posted by: MommysLittleMonster
Consider this scenario. You dine out at a fairly decent retuaraunt. Not a chain. The waiter smiles, is friendly. You get a hello. He doesnt mess up with the order. You notice the resturaunt is busy. You get a little hungry waiting for entrees. The waiter is exceptional when it comes to refilling your beverage with the exception of your glass remaining empty once for a few minutes. The bill comes to $70. How much would you tip?

Nothing. That's what I expect as standard service. That's THEIR JOB. If they want to go above and beyond their job, then I will consider tipping. Tell me, where in that scenario, did anyone go above and beyond their job requirements?

You are hopeless and cheap.. that mentality amazes me.

The food industry is WAY out of control. It's unlike any other industry in the world. Try these bullsh|t gestapo tactics in any other industry and you'll run out of customers VERY quickly.


exactly, when you order from an online vendor, do you pay tips for the guy packaged it or the guy who pulled the item down from the shelf in the warehouse?

what about when you go rent a movie, the guy at the cashier is rendering a service to you to take your money and put your dvd into a bag do you tip him?

the subway conductor is also giving you service by driving the train and opening closing doors, tip him too?

the cops who came answering a 911 call, tip him too? try it that's called a bribe
 

MommysLittleMonster

Senior member
Nov 2, 2004
814
0
71
Originally posted by: Nik
Originally posted by: MommysLittleMonster
Consider this scenario. You dine out at a fairly decent retuaraunt. Not a chain. The waiter smiles, is friendly. You get a hello. He doesnt mess up with the order. You notice the resturaunt is busy. You get a little hungry waiting for entrees. The waiter is exceptional when it comes to refilling your beverage with the exception of your glass remaining empty once for a few minutes. The bill comes to $70. How much would you tip?

Nothing. That's what I expect as standard service. That's THEIR JOB. If they want to go above and beyond their job, then I will consider tipping. Tell me, where in that scenario, did anyone go above and beyond their job requirements?

Seriously? You would not tip at all? Maybe I forgot some of your previous replies in this thread, but I assumed you at least tipped something for general quality service. You woud not tip anything in this given scenario?

The waiter didn't go above and beyond per say, but the waiter did provide a service that you would not receive if you ordered carry out from the resturaunt.

Why would you insist on dining in the resturaunt rather than ordering carry out when the same entrees are available on both sides? What would you receive inside the resturaunt rather than inside of your own home? Thats what you are tipping, even when nothing about the service stood out. At your own home, no one is going to bring you your plate while you sit at the table and no one is going to refill your drink, and no one will accomodate your needs except for yourself.

If you want to enjoy the extra services provided for you while dining in at a resturaunt that you would not receive if you ordered out, tip the waiter/waitress. You have the choice. Do not abuse it.
 

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
Originally posted by: Actaeon
She wouldn't be working in a "fancy high paying" job regardless of earlier decisions. She never had the opportunity and she doesn't speak english well enough.

Dont' like it? Don't read it. I am not expecting any compassion of any sort, I am just stating why I leave generous tips for good service.

Overpriced food? Stop eating at full service and restrauants and cook your own food or go eat Wendy's 99 cent menu then.

I don't expect crappy service at all, but when good service is provided, tips should be as well.

BTW, Your bridge jump drown thing isn't cute or funny. Just stop.

I don't believe that people "never had the chance" in life. I don't believe that lie for one second. They simply refuse to try. Not trying to insult your mother or anything so please don't take it that way. I simply don't believe for one second that there ever has been, is, or ever will be any single human being who "never had a chance" (well, with the exception of aborted babies, but that's a whole nother flamefest).

Why would I stop eating at full service restaurants based on price of the food if I just said that I don't mind paying the bill?
 

Landroval

Platinum Member
Feb 5, 2005
2,275
0
0
Originally posted by: Nik
Originally posted by: TheLonelyPhoenix
Originally posted by: Nik
I do not ever tip anyone who demands it or expects it. Bitch, you get a goddamn paycheck. Need more money? GET A DIFFERENT JOB. :|

grr...

</rant>

Most waiters/waitresses get less than $2.50 an hour. They depend on the gratuity to actually get money at their job.

That said, I'd probably get pissed if someone specifically asked me for a tip or automatically added it to the bill, which would result in me giving a nice fat tip of $0.

BOO FVCKIN HOO. :roll: I'm so sick of that sh|tty ass argument. I dated a waitress for years. I know all about the industry and I still couldn't give a flying fvck.

They chose to take the job. Don't like it? Get a different job or a second one. Or a third one. I don't give a fvck. You don't *deserve* anything more from me than what's on the ticket.


You really should stay at home to eat. Really.
 

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
Originally posted by: MommysLittleMonster
Originally posted by: Nik
Originally posted by: MommysLittleMonster
Consider this scenario. You dine out at a fairly decent retuaraunt. Not a chain. The waiter smiles, is friendly. You get a hello. He doesnt mess up with the order. You notice the resturaunt is busy. You get a little hungry waiting for entrees. The waiter is exceptional when it comes to refilling your beverage with the exception of your glass remaining empty once for a few minutes. The bill comes to $70. How much would you tip?

Nothing. That's what I expect as standard service. That's THEIR JOB. If they want to go above and beyond their job, then I will consider tipping. Tell me, where in that scenario, did anyone go above and beyond their job requirements?

Seriously? You would not tip at all? Maybe I forgot some of your previous replies in this thread, but I assumed you at least tipped something for general quality service. You woud not tip anything in this given scenario?

The waiter didn't go above and beyond per say, but the waiter did provide a service that you would not receive if you ordered carry out from the resturaunt.

Why would you insist on dining in the resturaunt rather than ordering carry out when the same entrees are available on both sides? What would you receive inside the resturaunt rather than inside of your own home? Thats what you are tipping, even when nothing about the service stood out. At your own home, no one is going to bring you your plate while you sit at the table and no one is going to refill your drink, and no one will accomodate your needs except for yourself.

If you want to enjoy the extra services provided for you while dining in at a resturaunt that you would not receive if you ordered out, tip the waiter/waitress. You have the choice. Do not abuse it.

You're thinking backwards. The restaurant sets the price of their food based on a customers "in-house" costs. They make a MUCH higher percent profit on take-out than they do for customers who come in and sit down. They don't have to pay for anything other than the cook's wage, the materials and shipping on them, and overhead. With sit-in customers, they've got to pay the waiter's wage. Part of that bill goes to pay to clean the restaurant and service the things the customer uses like utensils, the table, seating, etc.

Take-out customers aren't an issue here because restaurants are making more with them anyway.

What, exactly, am I abusing by not tipping for standard service? The bill pays for standard service. Service that's above and beyond warrants a tip. Don't like it? Probably because you're a greedy bastard. Why are you so greedy? Probably because you *have* to be because you refuse to get off your ass and get a better job. Plain and simple.
 

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
Originally posted by: Landroval
Originally posted by: Nik
Originally posted by: TheLonelyPhoenix
Originally posted by: Nik
I do not ever tip anyone who demands it or expects it. Bitch, you get a goddamn paycheck. Need more money? GET A DIFFERENT JOB. :|

grr...

</rant>

Most waiters/waitresses get less than $2.50 an hour. They depend on the gratuity to actually get money at their job.

That said, I'd probably get pissed if someone specifically asked me for a tip or automatically added it to the bill, which would result in me giving a nice fat tip of $0.

BOO FVCKIN HOO. :roll: I'm so sick of that sh|tty ass argument. I dated a waitress for years. I know all about the industry and I still couldn't give a flying fvck.

They chose to take the job. Don't like it? Get a different job or a second one. Or a third one. I don't give a fvck. You don't *deserve* anything more from me than what's on the ticket.


You really should stay at home to eat. Really.

Nah, I enjoy the atmosphere. That's why I pay 10,000% higher price for food when I go out as opposed to making it at home. It pays for the experience, which includes customer service.
 

Actaeon

Diamond Member
Dec 28, 2000
8,657
20
76
Originally posted by: Nik

I don't believe that people "never had the chance" in life. I don't believe that lie for one second. They simply refuse to try. Not trying to insult your mother or anything so please don't take it that way. I simply don't believe for one second that there ever has been, is, or ever will be any single human being who "never had a chance" (well, with the exception of aborted babies, but that's a whole nother flamefest).

You don't know her "story", so of course you wouldn't understand. I'm not going to blabber every detail about it, but I'll make a few points. English is not her native language, it would be very difficult for her to understand upper level corporate jibber-jabber and higher education here in the United States. She could never afford "higher" education for herself while maintaining the income to pay bills and other neccessary expenses. How is she going to get anything other than an entry level job? So what are her options?

Get a 2nd job? Hah! She had 3 at one time, and 2 for many many years. She is getting older now, and "takes it easy" with just 1 job. She just can't handle 2 or 3 anymore.

Why would I stop eating at full service restaurants based on price of the food if I just said that I don't mind paying the bill?

That is called the carry out menu. The tip is for the service provided by the waitress.
 

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
Originally posted by: Actaeon
You don't know her "story", so of course you wouldn't understand. I'm not going to blabber every detail about it, but I'll make a few points. English is not her native language, it would be very difficult for her to understand upper level corporate jibber-jabber and higher education here in the United States. She could never afford "higher" education for herself while maintaining the income to pay bills and other neccessary expenses. How is she going to get anything other than an entry level job? So what are her options?

Oh, now I understand why it's my responsibility to make sure your mother can deal with life. Right. :roll: Sorry bud. I didn't live her life so I wouldn't know where to start looking; however, if that was an attempt to prove that people somehow manage to never have a chance at life, you failed miserably.

Get a 2nd job? Hah! She had 3 at one time, and 2 for many many years.

Good for her. Why'd she go back to only one job and kids who bitch that their mother doesn't make enough money and that it's her customer's responsibility to make sure she's got a quality of life better than some magical standard?

That is called the carry out menu. The tip is for the service provided by the waitress.

If you mean that tip is for the service above and beyond what her paycheck already pays her to do, then I completely agree.
 

DAGTA

Diamond Member
Oct 9, 1999
8,172
1
0
What's really messed up is that tipping is based on a percentage of the bill, instead of based on amount of work. Is there any work difference in carrying out a plate with a $35 steak on it instead of a plate with a $10 pasta? Nope, but you're expected to pay more tip on that steak even though the waitperson didn't have to work any harder for the steak.
 

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
Originally posted by: DAGTA
What's really messed up is that tipping is based on a percentage of the bill, instead of based on amount of work. Is there any work difference in carrying out a plate with a $35 steak on it instead of a plate with a $10 pasta? Nope, but you're expected to pay more tip on that steak even though the waitperson didn't have to work any harder for the steak.

The reason is because the entire system is fvcked up. :p
 

MommysLittleMonster

Senior member
Nov 2, 2004
814
0
71
Originally posted by: Nik
Originally posted by: Actaeon
You don't know her "story", so of course you wouldn't understand. I'm not going to blabber every detail about it, but I'll make a few points. English is not her native language, it would be very difficult for her to understand upper level corporate jibber-jabber and higher education here in the United States. She could never afford "higher" education for herself while maintaining the income to pay bills and other neccessary expenses. How is she going to get anything other than an entry level job? So what are her options?

Oh, now I understand why it's my responsibility to make sure your mother can deal with life. Right. :roll: Sorry bud. I didn't live her life so I wouldn't know where to start looking; however, if that was an attempt to prove that people somehow manage to never have a chance at life, you failed miserably.

Get a 2nd job? Hah! She had 3 at one time, and 2 for many many years.

Good for her. Why'd she go back to only one job and kids who bitch that their mother doesn't make enough money and that it's her customer's responsibility to make sure she's got a quality of life better than some magical standard?

That is called the carry out menu. The tip is for the service provided by the waitress.

If you mean that tip is for the service above and beyond what her paycheck already pays her to do, then I completely agree.

Nik, you dont yet understand what we are saying. A waiter/waitress's paycheck is almost nothing. An average hourly rate of $2.30 is paid to employees. After deductions that an employer must take, that $2.30 is depleted to almost nothing. Taking your order, bring you your food, giving you at least one smile, refilling your drinks, accomodating your needs...that should generate at least 15%.
 

Actaeon

Diamond Member
Dec 28, 2000
8,657
20
76
Originally posted by: Nik
Originally posted by: Actaeon
You don't know her "story", so of course you wouldn't understand. I'm not going to blabber every detail about it, but I'll make a few points. English is not her native language, it would be very difficult for her to understand upper level corporate jibber-jabber and higher education here in the United States. She could never afford "higher" education for herself while maintaining the income to pay bills and other neccessary expenses. How is she going to get anything other than an entry level job? So what are her options?

Oh, now I understand why it's my responsibility to make sure your mother can deal with life. Right. :roll: Sorry bud. I didn't live her life so I wouldn't know where to start looking; however, if that was an attempt to prove that people somehow manage to never have a chance at life, you failed miserably.

Get a 2nd job? Hah! She had 3 at one time, and 2 for many many years.

Good for her. Why'd she go back to only one job and kids who bitch that their mother doesn't make enough money and that it's her customer's responsibility to make sure she's got a quality of life better than some magical standard?

That is called the carry out menu. The tip is for the service provided by the waitress.

If you mean that tip is for the service above and beyond what her paycheck already pays her to do, then I completely agree.

Again, I didn't go into specific details, but I highly doubt you could come up with a way to "get a better paying job" if you were in her situtation.

I don't even know why I bother with this thread. I never expected or intended to change your mind, but I suppose I wanted to establish reasoning why tipping is neccessary when eating out. Perhaps opening your mind to another person's point of view is too difficult to ask.

Just stick to fast food restrauants and stop eating out. Seriously.

If you feel that a $2.50/hr "paycheck" compensates for the service provided, I hope you get crappy service wherever you go. Like the saying goes, you get what you pay for. With only 2.50 an hour, I think service is already "above and beyond" the minute she takes your order.

I suppose I'm done. Goodnight.
 

OCNewbie

Diamond Member
Jul 18, 2000
7,596
25
81
Originally posted by: Actaeon
On that note, do you think service would be the same as it is now if they got paid an hourly wage regardless of service? If hourly wage was the norm, they probally wouldn't give a damn how well your meal was, because they're getting paid the same wages regardless if you are happy or not. Look at some smuck from BurgerKing and compare it to a full service restrauant, the employees attitude is much much different. One cares that your meal is okay, the other one doesn't. Quality service comes from this standardized form of pay.

Bravo! Excellent point.
 

MommysLittleMonster

Senior member
Nov 2, 2004
814
0
71
Originally posted by: DAGTA
What's really messed up is that tipping is based on a percentage of the bill, instead of based on amount of work. Is there any work difference in carrying out a plate with a $35 steak on it instead of a plate with a $10 pasta? Nope, but you're expected to pay more tip on that steak even though the waitperson didn't have to work any harder for the steak.

Yes, we all know. A table with two people who order two entrees totaling $50 should give $10 and a table with two people ordering two plates totaling $25 should tip $5. Where is the logic? :confused: There isn't much logic, but it is American culture and it has been working wonderfully.
 

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
Originally posted by: MommysLittleMonster
Nik, you dont yet understand what we are saying. A waiter/waitress's paycheck is almost nothing.

THAT'S NOT MY PROBLEM. That's the waiter's problem because he chooses to stay there instead of get a better job. It's that simple.

An average hourly rate of $2.30 is paid to employees.

What's your point? If you have a problem with that, get it changed. Make the government raise the minimum wage for the food industry since they think that the food industry is special enough to have it's own minimum wage.

After deductions that an employer must take, that $2.30 is depleted to almost nothing.

Yes, I know what you're trying to say (read: lie) here. The amount taken out is a percentage, not a flat rate, so it doesn't matter how little or how much they're getting paid; the employer isn't taking 100% so the employee has to be getting something.

Taking your order, bring you your food, giving you at least one smile, refilling your drinks, accomodating your needs...that should generate at least 15%.

Nope, that's what they're paid to do.

Goddamnit, nobody's answered my question. If they're not paid to take your order, bring you your food, refil your drinks, accommodate your needs, etc., then WHAT ARE THEY BEING PAID TO DO?
 

MommysLittleMonster

Senior member
Nov 2, 2004
814
0
71
Originally posted by: Nik
Originally posted by: MommysLittleMonster
Nik, you dont yet understand what we are saying. A waiter/waitress's paycheck is almost nothing.

THAT'S NOT MY PROBLEM. That's the waiter's problem because he chooses to stay there instead of get a better job. It's that simple.

An average hourly rate of $2.30 is paid to employees.

What's your point? If you have a problem with that, get it changed. Make the government raise the minimum wage for the food industry since they think that the food industry is special enough to have it's own minimum wage.

After deductions that an employer must take, that $2.30 is depleted to almost nothing.

Yes, I know what you're trying to say (read: lie) here. The amount taken out is a percentage, not a flat rate, so it doesn't matter how little or how much they're getting paid; the employer isn't taking 100% so the employee has to be getting something.

Taking your order, bring you your food, giving you at least one smile, refilling your drinks, accomodating your needs...that should generate at least 15%.

Nope, that's what they're paid to do.

Goddamnit, nobody's answered my question. If they're not paid to take your order, bring you your food, refil your drinks, accommodate your needs, etc., then WHAT ARE THEY BEING PAID TO DO?

That $2.30 might compensate for "sidejobs" that are generally easy and quick. Cleaning silverware, preparing settings, etc.
 

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
Originally posted by: OCNewbie
Originally posted by: Actaeon
On that note, do you think service would be the same as it is now if they got paid an hourly wage regardless of service? If hourly wage was the norm, they probally wouldn't give a damn how well your meal was, because they're getting paid the same wages regardless if you are happy or not. Look at some smuck from BurgerKing and compare it to a full service restrauant, the employees attitude is much much different. One cares that your meal is okay, the other one doesn't. Quality service comes from this standardized form of pay.

Bravo! Excellent point.

It's a lie, though, because I know that my resolve for the customer's needs doesn't change based on how much I get. They're the customer and I work my ass off just as much for a $300,000 order as I do a $60 order. It's just how I am and if I can be that way, then so can others. It's not my fault that the employer hires half-wits with no work ethic.

You people are simply not listening.
 

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
Originally posted by: MommysLittleMonster
Originally posted by: DAGTA
What's really messed up is that tipping is based on a percentage of the bill, instead of based on amount of work. Is there any work difference in carrying out a plate with a $35 steak on it instead of a plate with a $10 pasta? Nope, but you're expected to pay more tip on that steak even though the waitperson didn't have to work any harder for the steak.

Yes, we all know. A table with two people who order two entrees totaling $50 should give $10 and a table with two people ordering two plates totaling $25 should tip $5. Where is the logic? :confused: There isn't much logic, but it is American culture and it has been working wonderfully.

Do you even listen to yourself? How can you know that the system is fvcked up but continue to support it?