Steve8, I can reply to yours, because I actually subscribe to this thread, now, trying to hear any further information. I'm operating on the assumption that after I called this last time, the CSR supervisor seemed pretty adamant and spoke with confidence that the woman who originally gave out the US2 XXX.... case numbers and assured us that we'd get our rebates in 4-6 weeks, perpetuated the problem further. When she gave the case number she apparently failed to inform promotions; at least, she's getting blamed for it. The CSR supervisor who seemed to take charge and assured me of the rebate in 2-3 weeks was Keesha, so I'd attempt to speak with her if you can.
Finally, with all of this riz-fraz, I decided to call Philips this afternoon just to assure myself that I heard the same story again...I have to say, that I could have saved myself some grief. When I called, I got a male's voice saying they were overwhelmed with calls on their customer service line and that I should call back -click- (((((disconnect)))).............
Philips of North America's customer service, an oxymoron for sure and an excercise in true incompetence. Good fortune. I think you have to be tenacious and write the president...he'll dump it off to their presidential liaison and you'll get a letter from him. At least you'll have a letter in hand to take to small claims (if it comes to that). We'll ALL know soon.