Tigerdirect: 64MB Memory Stick, CompactFlash, or Secure Digital all free after rebate - Thursday Only!

[ihatetigerdirect]

Looks like Bruce at TigerDirect took care of me very well. Here's a piece from an email to me:

Hank,

after a bit of follow up, it seems that the sales rep cancelled part of the order by mistake. to make good on this, we will be sending you a unit at no charge.
again, I apologize for the problem & we will make it up to you. Please allow 1 week to 10 days to receive, as we are awaiting shipment from the vendor.

thanks, we do appreciate your business.

bruce

And, I received the item today! I don't even have to wait for the rebate! Thanks Bruce.

 

[RIGorous1]

Holy Cow! I finally recieved my SD card today and its the 11/11 today! shizzy I only have 4 days to get it post-marked- I don't liked being rushed...

I hope you guys all got your memory already because the 15th is approaching very fast...

 

[Miramonti]

Originally posted by: ihatetigerdirect
Looks like Bruce at TigerDirect took care of me very well. Here's a piece from an email to me:

Hank, after a bit of follow up, it seems that the sales rep cancelled part of the order by mistake. to make good on this, we will be sending you a unit at no charge. again, I apologize for the problem & we will make it up to you. Please allow 1 week to 10 days to receive, as we are awaiting shipment from the vendor. thanks, we do appreciate your business. bruce

And, I received the item today! I don't even have to wait for the rebate! Thanks Bruce.

:Q

Thats outstanding! To be honest, if we are going to have a direct contact person who can get things done if things go bad, I feel more comfortable ordering from them.

Holy Cow! I finally recieved my SD card today and its the 11/11 today! shizzy I only have 4 days to get it post-marked- I don't liked being rushed...

I hope you guys all got your memory already because the 15th is approaching very fast...

As mentioned in the post above from Tigerdirect, all rebates will be honored, even if those that are shipped late.

 

[smilingbeast]

sup,

i got my stuff last week and havent had all the bad experiences with tigerdirect that everyone has been mentioining..

I bought the PNY g3 ti200 about a month ago with that "possible" rebate and just got confirmation that the rebate is being sent out. I dealt with them 3 times--the memory stick being my third and they worked to satisfy me. maybe they're starting to get a lil better...let see if these other rebates actually come to us

 

[lobadobadingdong]

mine still haven't shipped, so I sent an e-mail to cancel and refund my credit card, lets see how that works out....probably the last time I buy from Tiger Defunct. If they were to ship today I wouldn't recieve them for a day or two or five(after sat. and sun.) after the rebate ends.

 

[ihatetigerdirect]

give Bruce an email, lobadobadingdong. I'm sure you guys will be able to work it out.

I guess I should change my name now

 

[RIGorous1]

Originally posted by: ihatetigerdirect
give Bruce an email, lobadobadingdong. I'm sure you guys will be able to work it out.

I guess I should change my name now

From the looks of your posts I think you should change your name since you don't reflect that attitude anymore. If anything your name should be Ilovetigerdirect since you've been blessed by Bruce...

 

[lobadobadingdong]

Originally posted by: RIGorous1

Originally posted by: ihatetigerdirect
give Bruce an email, lobadobadingdong. I'm sure you guys will be able to work it out.

I guess I should change my name now

From the looks of your posts I think you should change your name since you don't reflect that attitude anymore. If anything your name should be Ilovetigerdirect since you've been blessed by Bruce...

Thanks for the advise tigerhater,
Here's what I got back, I'm happy)) again....

Doug,
per your pm copied below:
1) I apologize for the problems & lack of communications - there is no excuse for this. Your order has not been cancelled.
2) We will ship the SD & the Memory Stick asap (today) & are still awaiting a new shipment of the CF.
3) you should be able to submit the rebate for the first 2 items by 11/15 with no problem (I am shipping overnight)
4) The vendor will extend the deadline on the CF rebate - & the invoice will have the url to get the new rebate form once this ships. Again, your rebate will be honored by the vendor.
5) If there are any other issue's or problems - please do not hesistate to contact me directly & I will ensure they are taken care of immediately.
Thanks for bringing this to my attention.
Best Regards,
Bruce Matthews
VP - Business Development
TigerDirect.com
7795 W. Flagler
Miami, FL 33144
305-415-2291
305-415-2149 (fax)

Bruce got a 10 for that one.

 

[Punisher007]

Crap...I've been so busy lately I totally forgot to send in my rebate.

If it's not too late...can someone send me/give me a link to the form?

Thanks

 

[GnatGoSplat]

Originally posted by: Punisher007
Crap...I've been so busy lately I totally forgot to send in my rebate.

If it's not too late...can someone send me/give me a link to the form?

Thanks

Unfortunately, it's too late. I think the deadline was 11/15.
There should be links to it on the first page of the thread.

 

[TigerdirectService]

As a long time employee of TigerDirect I am very concerned about your experience shopping with us. Please accept my apology if as a company we have failed in any way. TigerDirect ships over 30,000 orders per week and the vast majority of our customers are return shoppers who buy from us frequently. We must be doing a lot of things right in order to have earned the trust and repeat business of that many customers. TigerDirect has worked very hard over the past 12 years building a solid reputation and I would like an opportunity to prove to you our commitment to customer satisfaction and earn your business.

I want to assure you that every single customer complaint is fully investigated and not only do we make every reasonable effort to resolve the issue to the customers satisfaction but we also proactively take steps to prevent that same issue from causing future complaints.

We appreciate your business and look forward doing business with you in the near future.

 

[Miramonti]

Originally posted by: TigerdirectService
As a long time employee of TigerDirect I am very concerned about your experience shopping with us. Please accept my apology if as a company we have failed in any way. TigerDirect ships over 30,000 orders per week and the vast majority of our customers are return shoppers who buy from us frequently. We must be doing a lot of things right in order to have earned the trust and repeat business of that many customers. TigerDirect has worked very hard over the past 12 years building a solid reputation and I would like an opportunity to prove to you our commitment to customer satisfaction and earn your business. I want to assure you that every single customer complaint is fully investigated and not only do we make every reasonable effort to resolve the issue to the customers satisfaction but we also proactively take steps to prevent that same issue from causing future complaints. We appreciate your business and look forward doing business with you in the near future. Please contact me at: TigerDirect.com Danny Murciano 7795 West Flagler St, Suite35 Miami, Fl 33144 Phone: (305) 415-2941 or (800) 955-1888 ext. 2941 E-mail: danny.murciano@tigerdirect.com

WTF is this? If you have a problem, contact BRUCE.

 

[MrHans]

I would say in addition to contacting TD, you also make sure to let the Better Business Bureau know too: BBB complaint contact. But before you even get so far as to order, go look @ their resellerratings and the complaint lists on them @ BBB. Better yet, start @ this other thread: Thread in Forum Issues.

 

[ihatetigerdirect]

As long as Bruce is there, I'll order from them. He was very professional and courteous. Tiger needs to have their employees trained directly by Bruce. But don't expect any miracles or way-out-of-the-way requests from him. He is human.

I really need to change my name...

 

[c627627]

Originally posted by: nugglife4me
yeh, you def taking chance on Tiger, I ordered a Geforce2Ti450 PNY from then with a $30 MIR
awhile back and I got the white box too, No UPC, I called them a couple of times and they said some
bs like, its on a sticker in there somewhere, after looking high and low and finding nothing I called again
then they asked me if I had the version with tv out- I said yes-they said that I got "lucky" and that I wasn't
supposed to get that as if that would make me drop my case on the rebate-bah! I then called PNY and left a message
with someone(couldn't ever actually talk to someone) and told them the story and that this deal is borderline fraud and that I would be reporting it o BBB, etc. called tiger again and they said send in rebate anyway b/c PNY is aware of the prob and they will honor it anyways, so I did that, guess what, yup, I got the denial e-mail of course. I then emailed the rebate
company told them the deal and it was listed as $25 instead of $30 also, went throught the whole speil of "this is fraud, calling BBB, etc" with those a-holes, finally after nasty letter I emailed to them I get a $30 check two weeks later.

There's nothing in this email that suggets oversight. It seems more premeditated to me. Something was wrong with this company that involved management and owners, not just bad employees.

 

[SafetyDance]

Has anyone heard anything about these rebates yet? This is the oldest rebate I have pending and the rebate form says 4-6 weeks for processing. Mine was sent Nov. 11.

Mike

 

[JeffMD]

nothing yet.. mine whent in on the 14th so the longest targeted time is about up..

 

[Antisocial Virge]

Originally posted by: ihatetigerdirect
As long as Bruce is there, I'll order from them. He was very professional and courteous. Tiger needs to have their employees trained directly by Bruce. But don't expect any miracles or way-out-of-the-way requests from him. He is human.

I really need to change my name...

Yea right. Do a archived thread search for Magicbrillo AKA. Bruce and see how he was pimping tiger direct stuff in Hot Deals. Nothing like trying to get around paying for advertising. Wonder what name he is going by now.

 

[Booyah]

Did anyone get an unauthorised charge from Optimal Soft LLC on their credit card after ordering from TigerDirect. I'm trying to work out how this company got my cc#

 

[SafetyDance]

Originally posted by: Booyah
Did anyone get an unauthorised charge from Optimal Soft LLC on their credit card after ordering from TigerDirect. I'm trying to work out how this company got my cc#

No.

Mike

 

[Miramonti]

Tigerdirectdeals = Bruce

Contact info:
bruce matthews
tigerdirect.com
305-415-2291
bruce.matthews@tigerdirect.com

If anyone has a problem with a TD order, contact this guy. If he doesn't resolve it, post it here, if he does, post it here too. Since he posted this contact info on the forum issues thread about them advertising, it seems he's squared everyone away with whats come up. He's not giving away money to compensate for previous poor tigerdirect service, but he's fixing current screwups that a customer has issues with, etc.

I'll order from them as long as his reputation stays solid and he fixes peoples problems, but if those who got burned before and choose to never order from them again, thats understandable too.

 

[computeruser]

Where's the rebate?? :|
I still haven't gotten mine. Neither has someone else I know who bought the stick.
:|

Who do we complain to? TigerDirect?

 

[GnatGoSplat]

No rebate here either, and I sent it right away!

 

[smilingbeast]

I spoke with IO Data regarding the MS rebate and they said they were cutting checks yest. and today. They said they got a more overwhelming response than anticipated so was taking them longer. She said that we should receive it within the next 2 weeks.

Hopefully this helps for people who bought IO-Data stuff

 

[RIGorous1]

no rebate for me either... damn its been almost 13 weeks now! I better have mine within 2 weeks like the guy above me said or else I'm going to have to crash some heads at tigerdirect and I-O data.

Rig