I worked for a few years on the help desk for a large, nationwide company. One day, one of the main business applications went offline due to a server hardware problem. There were LOTS of calls incoming complaining about the program even though there was an email notice sent out about it to everyone in the company, and the "welcome" message when calling the help desk specifically said that the system was down and to only stay on the line if calling about something else...
I spoke directly to the CEO of the company at one point when he called my direct line (I took care of most of his issues personally so he'd have a "dedicated tech") just to ask if I knew if there was an ETA on the system being back online.
Not long after that, somebody WAY down the chain of command called in screaming that we were ruining her life and were going to make her lose her job because this system was offline so she couldn't run a report that was due for a meeting in less than an hour (and that she knew she needed for two weeks before that but hadn't worked on yet) and that I absolutely had to fix it RIGHT NOW just for her or she would get me fired.
I laughed (to myself) and said, "Ma'am, if I could fix the problem just for you, I would have fixed it just for the CEO who called me about 15 minutes ago." She called her boss, his boss, HR, and a half dozen other people in management telling them to fire me immediately because I refused to help her. When my boss came to me asking what happened, I told him to listen to the call (all calls were recorded there). He did, came back to me laughing, and said that this lovely person was no longer working for the company. She apparently insisted all the way out the door that she lost her job only because of me. That was a good day.
