The BESTBUY "Perfect Sale"

[Judgement]

Originally posted by: BigJ

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands
I've taken a new route when dealing with salespeople:

Salesperson: Can I interest you in...
Me: No, and if you ask me again I will hit you so hard your great-grandkids will be born with a black eye. Are we clear?

So far I've had very good luck at getting them to leave me alone.

I'd love to get a customer like you.

I say it very politely. Just don't want there to be the feeling that they're going to sell to me. I decide what I need, then I go somewhere and buy it. If I need help I'll directly ask for it. Otherwise do not speak to me.

Best case scenario, you'd still be trespassed and removed from the store.

Shens on OP. Who gives physical threats because someone offered you an extended warranty? It may be annoying but what you said is beyond excessive.

Anytime I've been asked about a warranty at best buy I've always said no thank you and it has always ended there. I guess YMMV.



edit: typed my post while you were defending your original post

 

[PrinceofWands]

Originally posted by: Judgement

Originally posted by: BigJ

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands
I've taken a new route when dealing with salespeople:

Salesperson: Can I interest you in...
Me: No, and if you ask me again I will hit you so hard your great-grandkids will be born with a black eye. Are we clear?

So far I've had very good luck at getting them to leave me alone.

I'd love to get a customer like you.

I say it very politely. Just don't want there to be the feeling that they're going to sell to me. I decide what I need, then I go somewhere and buy it. If I need help I'll directly ask for it. Otherwise do not speak to me.

Best case scenario, you'd still be trespassed and removed from the store.

Shens on OP. Who gives physical threats because someone offered you an extended warranty? It may be annoying but what you said is beyond excessive.

Anytime I've been asked about a warranty at best buy I've always said no thank you and it has always ended there. I guess YMMV.



edit: typed my post while you were defending your original post

It's rare, but it has happened. Not just warranty stuff, all sales pitches.

Phone rings: "Hi, this is blah from blah, will you give me money for blah"
me: if you call me again I'll murder your children and force you to eat their reproductive organs
Result: no more calls

salesperson: we've got great deals on blah
me: if I'd wanted blah I'd have blah in my hand; if I needed your help I'd hire you as an assistant and then you'd have a real job...but you don't, so just ring up what I want and let me get on about my business
Result: no more badgering

I just skip all the middle bs that companies force employees to do. I save time, I make things functions quickly and efficiently, and I retain power to the buyer/customer/individual. I really don't see the problem.

 

[BigJ]

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands
I've taken a new route when dealing with salespeople:

Salesperson: Can I interest you in...
Me: No, and if you ask me again I will hit you so hard your great-grandkids will be born with a black eye. Are we clear?

So far I've had very good luck at getting them to leave me alone.

I'd love to get a customer like you.

I say it very politely. Just don't want there to be the feeling that they're going to sell to me. I decide what I need, then I go somewhere and buy it. If I need help I'll directly ask for it. Otherwise do not speak to me.

Best case scenario, you'd still be trespassed and removed from the store.

Never happened yet. When you're angry and overtly rude it may happen, but I only go there if they do. Say it with a smile and a little laugh; let them understand that it's simply a line in the sand that they're not to 'handle' you. People don't seem the least put off when I say it or anything similar. They just let me run the show and get my money to move on to the next mark.

The problem with people today is that they want a slow escalation. I don't have that kind of time. If you try it 'nicely' it goes just like the OP posted:

sales: do you wanna
me: no thank you
sales: you really should
me: I said no thank you
sales: can I tell you more about it
me: not necessary, I don't want it
sales: are you sure you understand it?
etc, etc

You don't own my time and have no right to make me go through that. My way establishes an absolute wall in the first exchange; we're done talking absolutely and no power on earth will change it. People 'get it' when I phrase it that way. It works.

If a guy came at me like that, I'd be a smartass to him. I have no problem slinging it back in a way that's not going to get me in trouble. Just cause you go into a retail store doesn't mean you get to treat people like sh!t. You do it when I'm on the sales floor, and you're going to have a manager escorting you off the premises. If you refuse, the cops are about 2 miles down the road.

And guess what? You shopping at a company's store does give them the right to make you go through it. Don't want to? Shop at another store.

 

[Exterous]

Originally posted by: PrinceofWands

Originally posted by: Exterous

Originally posted by: PrinceofWands

Originally posted by: Exterous
I think people should keep in mind that when dealing with the sales people that often their job/hours scheduled/raise depends on them following their sales guidelines. If you don't like it - fine but don't be a dick to them for them doing their job (Unless they're being a dick about pushing it)

WRONGO! Being that way is the best possible course of action for motivating change in the industry. Make jobs so insanely unlivable that no one will do them and eventually just maybe corps will realize that they aren't in charge of their own dicks and will stop all the lunacy.

It's NEVER ok to do something morally repugnant just because you're paid to do it. The salespeople have CHOSEN to be assholes in order to make money so they have to put up with absolutely everything that comes with it. If they don't like it they can move on to a real job.

Sorry, sales/advertising/marketing is a pet peeve of mine. I don't believe in it at all. I will not be sold to and get VERY angry when people try.

You won't change the industry by being a prick to the sales person. To say that you will make someones job horrible to make a change you want is incredibly selfish - just don't shop there. Trust me, if your attitude is to make someone's job 'unlivable' that store will be better off without you as a customer. There are not nearly enough people who think like you do to change the industry. And, frankly - moral repugnance is a personal view. I'm not saying I agree with being rude and excessively pushy - but not everyone shares the view that offering a warranty is repugnant (I am guessing that is what you are referring to)

Most salespeople I know are not assholes and have not chosen to be assholes. But generalize away if you want.

As for getting angry - there is no reason to get angry when people just try (as long as they are polite about it). Learn some patience and have some consideration - some of us live in an area where we can't find another job that is steady and pays the bills. I don't like being in retail/customer service (mostly because of people like you it sounds like) but there are no jobs that pay over $8.50 an hour in my field of choice and I have bills to pay

No, no, I realize that. And I don't get angry unless they ignore me and try to push stuff on me. I just establish the relationship early is all. I've just worked for too many companies and experienced it on the other end too many times to let it happen. The customer is always in charge, not the employee. If someone is ok being sold to, go for it. If they tell you to back off then do it, job requirements or no.

For instance, calling tech support for cable modem stuff. I worked the industry from inception so I know the routines. So when I get on the phone with them and they're scripting me I tell them not to do that. I let them know that I had their job in the past and I will not go that route. I take charge and get the problems fixed. It's not only easier that way, it's the morally correct thing to do.

Sales is the same thing. I know you have no power, and that's ok. But realize the power is mine, not your bosses. I will dictate how my shopping goes. As long as that's accepted, everything goes super fast and easy and everyone makes out. It's when someone tries to push the issue and retain power that problems arise.

Perhaps I mistook your tone then. There are more polite ways to establish a tone too As for the tech support thing - I've met many more than one person who has claimed to 'know all about this stuff' and try to get me to skip over 'the basic stuff' only to find out they had a phone cable plugged into the ethernet port or something like that. I am not saying that is the case for you - just that there is no way to know who you are and what you know in the time frame of the sale or tech call

I would say that ties into the sales person trying to maintain control as a number of people say they know all about it or their 'tech guy' told them what it was is very high and the number of people who actually know about the item in question is very low. That makes you - someone whom I will assume know about electronics - very hard to distinguish from the rest of the pack. A lot about retail is about playing the numbers and the technologically well versed are not well represented

 

[PrinceofWands]

Originally posted by: BigJ

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands
I've taken a new route when dealing with salespeople:

Salesperson: Can I interest you in...
Me: No, and if you ask me again I will hit you so hard your great-grandkids will be born with a black eye. Are we clear?

So far I've had very good luck at getting them to leave me alone.

I'd love to get a customer like you.

I say it very politely. Just don't want there to be the feeling that they're going to sell to me. I decide what I need, then I go somewhere and buy it. If I need help I'll directly ask for it. Otherwise do not speak to me.

Best case scenario, you'd still be trespassed and removed from the store.

Never happened yet. When you're angry and overtly rude it may happen, but I only go there if they do. Say it with a smile and a little laugh; let them understand that it's simply a line in the sand that they're not to 'handle' you. People don't seem the least put off when I say it or anything similar. They just let me run the show and get my money to move on to the next mark.

The problem with people today is that they want a slow escalation. I don't have that kind of time. If you try it 'nicely' it goes just like the OP posted:

sales: do you wanna
me: no thank you
sales: you really should
me: I said no thank you
sales: can I tell you more about it
me: not necessary, I don't want it
sales: are you sure you understand it?
etc, etc

You don't own my time and have no right to make me go through that. My way establishes an absolute wall in the first exchange; we're done talking absolutely and no power on earth will change it. People 'get it' when I phrase it that way. It works.

If a guy came at me like that, I'd be a smartass to him. I have no problem slinging it back in a way that's not going to get me in trouble. Just cause you go into a retail store doesn't mean you get to treat people like sh!t. You do it when I'm on the sales floor, and you're going to have a manager escorting you off the premises. If you refuse, the cops are about 2 miles down the road.

And guess what? You shopping at a company's store does give them the right to make you go through it. Don't want to? Shop at another store.

I totally disagree. Trying to handle me is stealing my time and causing me pain. You don't have the right to do that. Ever. My going into a store doesn't transfer those rights to someone else, I retain them.

Obviously if anyone ever told me to leave because of it I would. That's not a problem. Thing is, it's never happened. In my opinion most employees don't want to be bastards about this stuff, but they need the money. They usually seem thankful that they've got a way out of the corporate bs. Most employees I've ever been around would LOVE for every customer to just come in and buy their stuff and never ever have to say one word to them. People like me are a relief to them, not a problem.

 

[Exterous]

Originally posted by: PrinceofWands

Originally posted by: Judgement

Originally posted by: BigJ

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands
I've taken a new route when dealing with salespeople:

Salesperson: Can I interest you in...
Me: No, and if you ask me again I will hit you so hard your great-grandkids will be born with a black eye. Are we clear?

So far I've had very good luck at getting them to leave me alone.

I'd love to get a customer like you.

I say it very politely. Just don't want there to be the feeling that they're going to sell to me. I decide what I need, then I go somewhere and buy it. If I need help I'll directly ask for it. Otherwise do not speak to me.

Best case scenario, you'd still be trespassed and removed from the store.

Shens on OP. Who gives physical threats because someone offered you an extended warranty? It may be annoying but what you said is beyond excessive.

Anytime I've been asked about a warranty at best buy I've always said no thank you and it has always ended there. I guess YMMV.



edit: typed my post while you were defending your original post

It's rare, but it has happened. Not just warranty stuff, all sales pitches.

Phone rings: "Hi, this is blah from blah, will you give me money for blah"
me: if you call me again I'll murder your children and force you to eat their reproductive organs
Result: no more calls

salesperson: we've got great deals on blah
me: if I'd wanted blah I'd have blah in my hand; if I needed your help I'd hire you as an assistant and then you'd have a real job...but you don't, so just ring up what I want and let me get on about my business
Result: no more badgering

I just skip all the middle bs that companies force employees to do. I save time, I make things functions quickly and efficiently, and I retain power to the buyer/customer/individual. I really don't see the problem.

Heh - I would go out of my way to make you experience less than stellar. Checkout technical problems up the wazoo - or maybe the system says we have it but for the life of me I can't find it. Maybe thats why I don't have a real job.

If you told me you were never shopping there agian I would say "Good - do you know where our competition is located? I can give you directions." Wouldn't be the first time - won't be the last

 

[Exterous]

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands
I've taken a new route when dealing with salespeople:

Salesperson: Can I interest you in...
Me: No, and if you ask me again I will hit you so hard your great-grandkids will be born with a black eye. Are we clear?

So far I've had very good luck at getting them to leave me alone.

I'd love to get a customer like you.

I say it very politely. Just don't want there to be the feeling that they're going to sell to me. I decide what I need, then I go somewhere and buy it. If I need help I'll directly ask for it. Otherwise do not speak to me.

Best case scenario, you'd still be trespassed and removed from the store.

Never happened yet. When you're angry and overtly rude it may happen, but I only go there if they do. Say it with a smile and a little laugh; let them understand that it's simply a line in the sand that they're not to 'handle' you. People don't seem the least put off when I say it or anything similar. They just let me run the show and get my money to move on to the next mark.

The problem with people today is that they want a slow escalation. I don't have that kind of time. If you try it 'nicely' it goes just like the OP posted:

sales: do you wanna
me: no thank you
sales: you really should
me: I said no thank you
sales: can I tell you more about it
me: not necessary, I don't want it
sales: are you sure you understand it?
etc, etc

You don't own my time and have no right to make me go through that. My way establishes an absolute wall in the first exchange; we're done talking absolutely and no power on earth will change it. People 'get it' when I phrase it that way. It works.

If a guy came at me like that, I'd be a smartass to him. I have no problem slinging it back in a way that's not going to get me in trouble. Just cause you go into a retail store doesn't mean you get to treat people like sh!t. You do it when I'm on the sales floor, and you're going to have a manager escorting you off the premises. If you refuse, the cops are about 2 miles down the road.

And guess what? You shopping at a company's store does give them the right to make you go through it. Don't want to? Shop at another store.

I totally disagree. Trying to handle me is stealing my time and causing me pain. You don't have the right to do that. Ever. My going into a store doesn't transfer those rights to someone else, I retain them.

Obviously if anyone ever told me to leave because of it I would. That's not a problem. Thing is, it's never happened. In my opinion most employees don't want to be bastards about this stuff, but they need the money. They usually seem thankful that they've got a way out of the corporate bs. Most employees I've ever been around would LOVE for every customer to just come in and buy their stuff and never ever have to say one word to them. People like me are a relief to them, not a problem.

But its ok to cause pain/discomfort to the associate?

 

[PrinceofWands]

Originally posted by: Exterous

Originally posted by: PrinceofWands

Originally posted by: Exterous

Originally posted by: PrinceofWands

Originally posted by: Exterous
I think people should keep in mind that when dealing with the sales people that often their job/hours scheduled/raise depends on them following their sales guidelines. If you don't like it - fine but don't be a dick to them for them doing their job (Unless they're being a dick about pushing it)

WRONGO! Being that way is the best possible course of action for motivating change in the industry. Make jobs so insanely unlivable that no one will do them and eventually just maybe corps will realize that they aren't in charge of their own dicks and will stop all the lunacy.

It's NEVER ok to do something morally repugnant just because you're paid to do it. The salespeople have CHOSEN to be assholes in order to make money so they have to put up with absolutely everything that comes with it. If they don't like it they can move on to a real job.

Sorry, sales/advertising/marketing is a pet peeve of mine. I don't believe in it at all. I will not be sold to and get VERY angry when people try.

You won't change the industry by being a prick to the sales person. To say that you will make someones job horrible to make a change you want is incredibly selfish - just don't shop there. Trust me, if your attitude is to make someone's job 'unlivable' that store will be better off without you as a customer. There are not nearly enough people who think like you do to change the industry. And, frankly - moral repugnance is a personal view. I'm not saying I agree with being rude and excessively pushy - but not everyone shares the view that offering a warranty is repugnant (I am guessing that is what you are referring to)

Most salespeople I know are not assholes and have not chosen to be assholes. But generalize away if you want.

As for getting angry - there is no reason to get angry when people just try (as long as they are polite about it). Learn some patience and have some consideration - some of us live in an area where we can't find another job that is steady and pays the bills. I don't like being in retail/customer service (mostly because of people like you it sounds like) but there are no jobs that pay over $8.50 an hour in my field of choice and I have bills to pay

No, no, I realize that. And I don't get angry unless they ignore me and try to push stuff on me. I just establish the relationship early is all. I've just worked for too many companies and experienced it on the other end too many times to let it happen. The customer is always in charge, not the employee. If someone is ok being sold to, go for it. If they tell you to back off then do it, job requirements or no.

For instance, calling tech support for cable modem stuff. I worked the industry from inception so I know the routines. So when I get on the phone with them and they're scripting me I tell them not to do that. I let them know that I had their job in the past and I will not go that route. I take charge and get the problems fixed. It's not only easier that way, it's the morally correct thing to do.

Sales is the same thing. I know you have no power, and that's ok. But realize the power is mine, not your bosses. I will dictate how my shopping goes. As long as that's accepted, everything goes super fast and easy and everyone makes out. It's when someone tries to push the issue and retain power that problems arise.

Perhaps I mistook your tone then. There are more polite ways to establish a tone too As for the tech support thing - I've met many more than one person who has claimed to 'know all about this stuff' and try to get me to skip over 'the basic stuff' only to find out they had a phone cable plugged into the ethernet port or something like that. I am not saying that is the case for you - just that there is no way to know who you are and what you know in the time frame of the sale or tech call

I would say that ties into the sales person trying to maintain control as a number of people say they know all about it or their 'tech guy' told them what it was is very high and the number of people who actually know about the item in question is very low. That makes you - someone whom I will assume know about electronics - very hard to distinguish from the rest of the pack. A lot about retail is about playing the numbers and the technologically well versed are not well represented

Agreed, and I understand that. I've been there. But the bottom line is that the customer always has the power, even if they use it incorrectly. When you try to take that power, even for good purposes, you've committed a wrongful act. In my opinion.

There's a difference between letting them walk you through basic steps, and reading you the script line for line. I'll jump the basic hoops. I'll power cycle, etc. But when I already understand the problem and call with an exact explanation of it, the cause, and the solution I'd just rather they went ahead and fixed it...especially when 9 out of 10 times they know what's wrong as well as I do and they're just having to jump hoops. By exercising my own power I relieve them of the burden of following poor procedures.

 

[BigJ]

Originally posted by: PrinceofWands

I totally disagree. Trying to handle me is stealing my time and causing me pain. You don't have the right to do that. Ever. My going into a store doesn't transfer those rights to someone else, I retain them.

Obviously if anyone ever told me to leave because of it I would. That's not a problem. Thing is, it's never happened. In my opinion most employees don't want to be bastards about this stuff, but they need the money. They usually seem thankful that they've got a way out of the corporate bs. Most employees I've ever been around would LOVE for every customer to just come in and buy their stuff and never ever have to say one word to them. People like me are a relief to them, not a problem.

:laugh: It's your right to not be solicited by an employee on a company's own property :laugh:

Oh that's a good one.

And it's funny that you're calling employees bastards because of they way they react when you just threatened them, real rich. It's bad enough an employee has to deal with a person that doesn't know their ass from their head, but now they have to deal with some whacko off the street that's threatening them.

And sure, not talking to an customer is a good way to avoid the bs. It's also a great way to get fired when you don't meet plans for PSPs and Credit Cards.

Again, they're operating within their rights when they solicit you on their property. If you don't like it, you can get out.

 

[PrinceofWands]

Originally posted by: Exterous

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands
I've taken a new route when dealing with salespeople:

Salesperson: Can I interest you in...
Me: No, and if you ask me again I will hit you so hard your great-grandkids will be born with a black eye. Are we clear?

So far I've had very good luck at getting them to leave me alone.

I'd love to get a customer like you.

I say it very politely. Just don't want there to be the feeling that they're going to sell to me. I decide what I need, then I go somewhere and buy it. If I need help I'll directly ask for it. Otherwise do not speak to me.

Best case scenario, you'd still be trespassed and removed from the store.

Never happened yet. When you're angry and overtly rude it may happen, but I only go there if they do. Say it with a smile and a little laugh; let them understand that it's simply a line in the sand that they're not to 'handle' you. People don't seem the least put off when I say it or anything similar. They just let me run the show and get my money to move on to the next mark.

The problem with people today is that they want a slow escalation. I don't have that kind of time. If you try it 'nicely' it goes just like the OP posted:

sales: do you wanna
me: no thank you
sales: you really should
me: I said no thank you
sales: can I tell you more about it
me: not necessary, I don't want it
sales: are you sure you understand it?
etc, etc

You don't own my time and have no right to make me go through that. My way establishes an absolute wall in the first exchange; we're done talking absolutely and no power on earth will change it. People 'get it' when I phrase it that way. It works.

If a guy came at me like that, I'd be a smartass to him. I have no problem slinging it back in a way that's not going to get me in trouble. Just cause you go into a retail store doesn't mean you get to treat people like sh!t. You do it when I'm on the sales floor, and you're going to have a manager escorting you off the premises. If you refuse, the cops are about 2 miles down the road.

And guess what? You shopping at a company's store does give them the right to make you go through it. Don't want to? Shop at another store.

I totally disagree. Trying to handle me is stealing my time and causing me pain. You don't have the right to do that. Ever. My going into a store doesn't transfer those rights to someone else, I retain them.

Obviously if anyone ever told me to leave because of it I would. That's not a problem. Thing is, it's never happened. In my opinion most employees don't want to be bastards about this stuff, but they need the money. They usually seem thankful that they've got a way out of the corporate bs. Most employees I've ever been around would LOVE for every customer to just come in and buy their stuff and never ever have to say one word to them. People like me are a relief to them, not a problem.

But its ok to cause pain/discomfort to the associate?

Once an individual initiates an attack (ie causes problems to another) they relinquish their rights to be free from retaliation. If they didn't want discomfort they shouldn't have participated in a process known to cause discomfort to others. In other words, you took the job and if you're going to bother others just to keep it you deserve whatever you get.

 

[PrinceofWands]

Originally posted by: BigJ

Originally posted by: PrinceofWands

I totally disagree. Trying to handle me is stealing my time and causing me pain. You don't have the right to do that. Ever. My going into a store doesn't transfer those rights to someone else, I retain them.

Obviously if anyone ever told me to leave because of it I would. That's not a problem. Thing is, it's never happened. In my opinion most employees don't want to be bastards about this stuff, but they need the money. They usually seem thankful that they've got a way out of the corporate bs. Most employees I've ever been around would LOVE for every customer to just come in and buy their stuff and never ever have to say one word to them. People like me are a relief to them, not a problem.

:laugh: It's your right to not be solicited by an employee on a company's own property :laugh:

Oh that's a good one.

And it's funny that you're calling employees bastards because of they way they react when you just threatened them, real rich. It's bad enough an employee has to deal with a person that doesn't know their ass from their head, but now they have to deal with some whacko off the street that's threatening them.

And sure, not talking to an employee is a good way to avoid the bs. It's also a great way to get fired when you don't meet plans for PSPs and Credit Cards.

Again, they're operating within their rights when they solicit you on their property. If you don't like it, you can get out.

I don't care about plans, and neither should anyone else. People should care about what's right, not what's profitable. If someone wants to fire me because I won't be a bad person (push credit and unwanted merchandise) then I'm better off for it. Period.

I only go onto someone elses property to receive a good or service. That is the only good or service I go there for. If there was any other way to obtain that good or service without having to deal with a company, I would. I can't call gorilla and buy a single bottle of glue. They only deal with companies who sell it for them. Ok fine, if they want to make that arrangement then I have no choice. By removing that choice from me the company has effectively invited me to deal with them in exactly the same manner as I would have dealt with the supplier - ie, just give me what I want and leave me alone. I will do anything necessary to see that it happens in that manner.

 

[BigJ]

Originally posted by: PrinceofWands

I don't care about plans, and neither should anyone else. People should care about what's right, not what's profitable. If someone wants to fire me because I won't be a bad person (push credit and unwanted merchandise) then I'm better off for it. Period.

Ahh yes, one of the last great injustices of the world that has gone unaddressed. The soliciting of a credit card or service plan. Fuck Darfur, we should have the UN get on that.

 

[PrinceofWands]

Originally posted by: BigJ

Originally posted by: PrinceofWands

I don't care about plans, and neither should anyone else. People should care about what's right, not what's profitable. If someone wants to fire me because I won't be a bad person (push credit and unwanted merchandise) then I'm better off for it. Period.

Ahh yes, one of the last great injustices of the world that has gone unaddressed. The soliciting of a credit card or service plan. Fuck Darfur, we should have the UN get on that.

To be honest I think that would actually have positive results.

 

[Exterous]

Originally posted by: PrinceofWands

Originally posted by: Exterous

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands
I've taken a new route when dealing with salespeople:

Salesperson: Can I interest you in...
Me: No, and if you ask me again I will hit you so hard your great-grandkids will be born with a black eye. Are we clear?

So far I've had very good luck at getting them to leave me alone.

I'd love to get a customer like you.

I say it very politely. Just don't want there to be the feeling that they're going to sell to me. I decide what I need, then I go somewhere and buy it. If I need help I'll directly ask for it. Otherwise do not speak to me.

Best case scenario, you'd still be trespassed and removed from the store.

Never happened yet. When you're angry and overtly rude it may happen, but I only go there if they do. Say it with a smile and a little laugh; let them understand that it's simply a line in the sand that they're not to 'handle' you. People don't seem the least put off when I say it or anything similar. They just let me run the show and get my money to move on to the next mark.

The problem with people today is that they want a slow escalation. I don't have that kind of time. If you try it 'nicely' it goes just like the OP posted:

sales: do you wanna
me: no thank you
sales: you really should
me: I said no thank you
sales: can I tell you more about it
me: not necessary, I don't want it
sales: are you sure you understand it?
etc, etc

You don't own my time and have no right to make me go through that. My way establishes an absolute wall in the first exchange; we're done talking absolutely and no power on earth will change it. People 'get it' when I phrase it that way. It works.

If a guy came at me like that, I'd be a smartass to him. I have no problem slinging it back in a way that's not going to get me in trouble. Just cause you go into a retail store doesn't mean you get to treat people like sh!t. You do it when I'm on the sales floor, and you're going to have a manager escorting you off the premises. If you refuse, the cops are about 2 miles down the road.

And guess what? You shopping at a company's store does give them the right to make you go through it. Don't want to? Shop at another store.

I totally disagree. Trying to handle me is stealing my time and causing me pain. You don't have the right to do that. Ever. My going into a store doesn't transfer those rights to someone else, I retain them.

Obviously if anyone ever told me to leave because of it I would. That's not a problem. Thing is, it's never happened. In my opinion most employees don't want to be bastards about this stuff, but they need the money. They usually seem thankful that they've got a way out of the corporate bs. Most employees I've ever been around would LOVE for every customer to just come in and buy their stuff and never ever have to say one word to them. People like me are a relief to them, not a problem.

But its ok to cause pain/discomfort to the associate?

Once an individual initiates an attack (ie causes problems to another) they relinquish their rights to be free from retaliation. If they didn't want discomfort they shouldn't have participated in a process known to cause discomfort to others. In other words, you took the job and if you're going to bother others just to keep it you deserve whatever you get.

So you consider me offering you a sales promotion/warranty offer an attack and worthy of a reply consisting of:
"No, and if you ask me again I will hit you so hard your great-grandkids will be born with a black eye. Are we clear?" to "Make jobs so insanely unlivable"? I think our views of proper etiquette and word weighting are very far off. I am willing to bet that most of the sales pitches you get DO NOT include threats of bodily harm

 

[PrinceofWands]

Originally posted by: Exterous

Originally posted by: PrinceofWands

Originally posted by: Exterous

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands
I've taken a new route when dealing with salespeople:

Salesperson: Can I interest you in...
Me: No, and if you ask me again I will hit you so hard your great-grandkids will be born with a black eye. Are we clear?

So far I've had very good luck at getting them to leave me alone.

I'd love to get a customer like you.

I say it very politely. Just don't want there to be the feeling that they're going to sell to me. I decide what I need, then I go somewhere and buy it. If I need help I'll directly ask for it. Otherwise do not speak to me.

Best case scenario, you'd still be trespassed and removed from the store.

Never happened yet. When you're angry and overtly rude it may happen, but I only go there if they do. Say it with a smile and a little laugh; let them understand that it's simply a line in the sand that they're not to 'handle' you. People don't seem the least put off when I say it or anything similar. They just let me run the show and get my money to move on to the next mark.

The problem with people today is that they want a slow escalation. I don't have that kind of time. If you try it 'nicely' it goes just like the OP posted:

sales: do you wanna
me: no thank you
sales: you really should
me: I said no thank you
sales: can I tell you more about it
me: not necessary, I don't want it
sales: are you sure you understand it?
etc, etc

You don't own my time and have no right to make me go through that. My way establishes an absolute wall in the first exchange; we're done talking absolutely and no power on earth will change it. People 'get it' when I phrase it that way. It works.

If a guy came at me like that, I'd be a smartass to him. I have no problem slinging it back in a way that's not going to get me in trouble. Just cause you go into a retail store doesn't mean you get to treat people like sh!t. You do it when I'm on the sales floor, and you're going to have a manager escorting you off the premises. If you refuse, the cops are about 2 miles down the road.

And guess what? You shopping at a company's store does give them the right to make you go through it. Don't want to? Shop at another store.

I totally disagree. Trying to handle me is stealing my time and causing me pain. You don't have the right to do that. Ever. My going into a store doesn't transfer those rights to someone else, I retain them.

Obviously if anyone ever told me to leave because of it I would. That's not a problem. Thing is, it's never happened. In my opinion most employees don't want to be bastards about this stuff, but they need the money. They usually seem thankful that they've got a way out of the corporate bs. Most employees I've ever been around would LOVE for every customer to just come in and buy their stuff and never ever have to say one word to them. People like me are a relief to them, not a problem.

But its ok to cause pain/discomfort to the associate?

Once an individual initiates an attack (ie causes problems to another) they relinquish their rights to be free from retaliation. If they didn't want discomfort they shouldn't have participated in a process known to cause discomfort to others. In other words, you took the job and if you're going to bother others just to keep it you deserve whatever you get.

So you consider me offering you a sales promotion/warranty offer an attack and worthy of a reply consisting of:
"No, and if you ask me again I will hit you so hard your great-grandkids will be born with a black eye. Are we clear?" to "Make jobs so insanely unlivable"? I think our views of proper etiquette and word weighting are very far off. I am willing to bet that most of the sales pitches you get DO NOT include threats of bodily harm

No, they include the theft of my time and the disruption of my tranquility...things I value far more than bodily comfort.

 

[mugs]

Guys, does this thread really need to be about the passive-aggressive tendencies of PrinceofWands?

 

[BigJ]

Originally posted by: mugs
Guys, does this thread really need to be about the passive-aggressive tendencies of PrinceofWands?

By posting this comment regarding PrinceOfWands, you're committing theft of his time and disruption of his tranquility, things he values far more than bodily comfort.

 

[Exterous]

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands

I totally disagree. Trying to handle me is stealing my time and causing me pain. You don't have the right to do that. Ever. My going into a store doesn't transfer those rights to someone else, I retain them.

Obviously if anyone ever told me to leave because of it I would. That's not a problem. Thing is, it's never happened. In my opinion most employees don't want to be bastards about this stuff, but they need the money. They usually seem thankful that they've got a way out of the corporate bs. Most employees I've ever been around would LOVE for every customer to just come in and buy their stuff and never ever have to say one word to them. People like me are a relief to them, not a problem.

:laugh: It's your right to not be solicited by an employee on a company's own property :laugh:

Oh that's a good one.

And it's funny that you're calling employees bastards because of they way they react when you just threatened them, real rich. It's bad enough an employee has to deal with a person that doesn't know their ass from their head, but now they have to deal with some whacko off the street that's threatening them.

And sure, not talking to an employee is a good way to avoid the bs. It's also a great way to get fired when you don't meet plans for PSPs and Credit Cards.

Again, they're operating within their rights when they solicit you on their property. If you don't like it, you can get out.

I don't care about plans, and neither should anyone else. People should care about what's right, not what's profitable. If someone wants to fire me because I won't be a bad person (push credit and unwanted merchandise) then I'm better off for it. Period.

I only go onto someone elses property to receive a good or service. That is the only good or service I go there for. If there was any other way to obtain that good or service without having to deal with a company, I would. I can't call gorilla and buy a single bottle of glue. They only deal with companies who sell it for them. Ok fine, if they want to make that arrangement then I have no choice. By removing that choice from me the company has effectively invited me to deal with them in exactly the same manner as I would have dealt with the supplier - ie, just give me what I want and leave me alone. I will do anything necessary to see that it happens in that manner.

But herin lies a problem. May people DO consider warranties a good thing. Right or wrong they do - they actually want the plan. More people want the sales item or warranty then don't want, so to them it is what is right.

As for what is right vs profitable - the two are not mutually exclusive and should not be treated as such. Where the line exists, I believe, is a topic for another thread

 

[Exterous]

Originally posted by: PrinceofWands

Originally posted by: Exterous

Originally posted by: PrinceofWands

Originally posted by: Exterous

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands
I've taken a new route when dealing with salespeople:

Salesperson: Can I interest you in...
Me: No, and if you ask me again I will hit you so hard your great-grandkids will be born with a black eye. Are we clear?

So far I've had very good luck at getting them to leave me alone.

I'd love to get a customer like you.

I say it very politely. Just don't want there to be the feeling that they're going to sell to me. I decide what I need, then I go somewhere and buy it. If I need help I'll directly ask for it. Otherwise do not speak to me.

Best case scenario, you'd still be trespassed and removed from the store.

Never happened yet. When you're angry and overtly rude it may happen, but I only go there if they do. Say it with a smile and a little laugh; let them understand that it's simply a line in the sand that they're not to 'handle' you. People don't seem the least put off when I say it or anything similar. They just let me run the show and get my money to move on to the next mark.

The problem with people today is that they want a slow escalation. I don't have that kind of time. If you try it 'nicely' it goes just like the OP posted:

sales: do you wanna
me: no thank you
sales: you really should
me: I said no thank you
sales: can I tell you more about it
me: not necessary, I don't want it
sales: are you sure you understand it?
etc, etc

You don't own my time and have no right to make me go through that. My way establishes an absolute wall in the first exchange; we're done talking absolutely and no power on earth will change it. People 'get it' when I phrase it that way. It works.

If a guy came at me like that, I'd be a smartass to him. I have no problem slinging it back in a way that's not going to get me in trouble. Just cause you go into a retail store doesn't mean you get to treat people like sh!t. You do it when I'm on the sales floor, and you're going to have a manager escorting you off the premises. If you refuse, the cops are about 2 miles down the road.

And guess what? You shopping at a company's store does give them the right to make you go through it. Don't want to? Shop at another store.

I totally disagree. Trying to handle me is stealing my time and causing me pain. You don't have the right to do that. Ever. My going into a store doesn't transfer those rights to someone else, I retain them.

Obviously if anyone ever told me to leave because of it I would. That's not a problem. Thing is, it's never happened. In my opinion most employees don't want to be bastards about this stuff, but they need the money. They usually seem thankful that they've got a way out of the corporate bs. Most employees I've ever been around would LOVE for every customer to just come in and buy their stuff and never ever have to say one word to them. People like me are a relief to them, not a problem.

But its ok to cause pain/discomfort to the associate?

Once an individual initiates an attack (ie causes problems to another) they relinquish their rights to be free from retaliation. If they didn't want discomfort they shouldn't have participated in a process known to cause discomfort to others. In other words, you took the job and if you're going to bother others just to keep it you deserve whatever you get.

So you consider me offering you a sales promotion/warranty offer an attack and worthy of a reply consisting of:
"No, and if you ask me again I will hit you so hard your great-grandkids will be born with a black eye. Are we clear?" to "Make jobs so insanely unlivable"? I think our views of proper etiquette and word weighting are very far off. I am willing to bet that most of the sales pitches you get DO NOT include threats of bodily harm

No, they include the theft of my time and the disruption of my tranquility...things I value far more than bodily comfort.

And obviously above the tranquility of the associate

 

[wetcat007]

Originally posted by: BigJ

Originally posted by: PrinceofWands

Originally posted by: BigJ

Originally posted by: PrinceofWands
I've taken a new route when dealing with salespeople:

Salesperson: Can I interest you in...
Me: No, and if you ask me again I will hit you so hard your great-grandkids will be born with a black eye. Are we clear?

So far I've had very good luck at getting them to leave me alone.

I'd love to get a customer like you.

I say it very politely. Just don't want there to be the feeling that they're going to sell to me. I decide what I need, then I go somewhere and buy it. If I need help I'll directly ask for it. Otherwise do not speak to me.

Best case scenario, you'd still be trespassed and removed from the store.

Problem with that is you might still get asked in hope that you will strike the person, so they can sue you.

 

[BigJ]

Originally posted by: PrinceofWands

I only go onto someone elses property to receive a good or service. That is the only good or service I go there for. If there was any other way to obtain that good or service without having to deal with a company, I would. I can't call gorilla and buy a single bottle of glue. They only deal with companies who sell it for them. Ok fine, if they want to make that arrangement then I have no choice. By removing that choice from me the company has effectively invited me to deal with them in exactly the same manner as I would have dealt with the supplier - ie, just give me what I want and leave me alone. I will do anything necessary to see that it happens in that manner.

Actually, no. There are plenty of other places where you can order a bottle of Gorilla Glue without ever interacting with an employee. For example:
http://www.amazon.com/Gorilla-...es-50004/dp/B0001GAYRC

You are not entitled to shop at a store. You are given the priviledge. By choosing to have the convenience of getting your merchandise when you need it, you also choose to abide by the lawful rules that the store sets forth.

I don't shop at Kohls anymore because of the credit card hounding. It's pretty simple.

EDIT: Holy crap I keep on switching around employee and customer. I gotta stop posting and playing Civ 4 at the same time.

 

[Whisper]

Originally posted by: BigJ

Originally posted by: PrinceofWands

I only go onto someone elses property to receive a good or service. That is the only good or service I go there for. If there was any other way to obtain that good or service without having to deal with a company, I would. I can't call gorilla and buy a single bottle of glue. They only deal with companies who sell it for them. Ok fine, if they want to make that arrangement then I have no choice. By removing that choice from me the company has effectively invited me to deal with them in exactly the same manner as I would have dealt with the supplier - ie, just give me what I want and leave me alone. I will do anything necessary to see that it happens in that manner.

Actually, no. There are plenty of other places where you can order a bottle of Gorilla Glue without ever interacting with a customer. For example:
http://www.amazon.com/Gorilla-...es-50004/dp/B0001GAYRC

You are not entitled to shop at a store. You are given the priviledge. By choosing to have the convenience of getting your merchandise when you need it, you also choose to abide by the lawful rules that the store sets forth.

I don't shop at Kohls anymore because of the credit card hounding. It's pretty simple.

Agreed.

 

[Anubis]

its happened to me before more then once, ive also been harrasses by peopel offering my help

so i now wear a sign on my hat that says " I DONT NEED YOUR HELP" i simply point to the hat when people approach me, solved many issues

i rarley if ever go into a store like BB not allready knowing exactly what i am getting so this works for me
ive been asked to leave because of it before as well, so i left a pile of what i was planing on getting in the middle of the floor and walked out

 

[daveymark]

Originally posted by: Anubis

so i now wear a sign on my hat that says " I DONT NEED YOUR HELP

that's a bit much

 

[TruePaige]

Originally posted by: SketchMaster
And not once will they tell the buyer that when they do bring in the computer we have to send it off if it's past the 14 day return period and it will be up to three weeks before they will get their computer back. Because of that the people over in GeekSqaud get screamed at for twenty minutes since no one told them it had to be sent off and how ridiculous it is since the computer, vacuum, T.V is only (insert time of ownership) old.

Bitter? Yes.

<--Ex GeekSqaud.

..

<--Current Geeksquad =)

...It's true. People yell. Not as much at my precinct, they just always look dis-satisfied. We got a new couple of people (myself included). But we have such a back-work load that we needed like 6 new people, and got...2 CIA's (me and another guy) and one COA. I was able to spend two hours just checking in things we got back from Geeksquad City.

One day I did nothing but set up laptops.

We have..in rare cases over-rode some plans and did exchanges, but only for lil' things, we send a lot of stuff out.

Though our store uses better policies than the ones at your store from the sound of it Sketch, we are still at the mercy of our SOP (Standard Operating Plan).

Anyhow, we let the sales people pitch, though they have tried to hand off to us and have us pitch the PSP and ram upgrades...we try to get them to buy some RAM...but we pretty much let it die if the sales associate couldn't do it. We're too busy to be pitching plans that don't work. ~_^