IHateMyJob2004
Lifer
- Sep 29, 2004
- 18,656
- 68
- 91
Am I the only one that has to tell employees no once? They always ask. Its there job ... you know ... doing what you are told to do to collect a pay check.
All you people are a bunch of losers for crying like children.
All you people are a bunch of losers for crying like children.
I dont shop there very often. I did buy a Yamaha a/v receiver 10 years ago and they try to sell me the protection plan crap. Six years ago I bought a set of Sony speakers for my HT system and they try to sell me the same shit. We bought a canon camcorder 4 years ago. "I'll just get me a new one if it breaks and its out of the warranty." Was my answer for the shopping experiences. Guess what, the receiver still working like a champ and so are the fcking speakers. Although its time for an upgrade. And the camcorder it still almost brand new LOL. Also time to upgrade that one.
I dont shop there anymore though.
I dont shop there anymore though.
Pliablemoose
Lifer
- Oct 11, 1999
- 25,195
- 0
- 56
I just look the salesperson in the eye & say No rather firmly at the first occurance of a service plan offer.
They dont go for a second time usually, if they do I once again look them in the eye & say "I'm never going to buy a service plan."
Never had them go for a 3rd time.
Daughter's BF got a notebook from them, and is now 2+ weeks into getting the PSP replacement after the screen was broken.
They dont go for a second time usually, if they do I once again look them in the eye & say "I'm never going to buy a service plan."
Never had them go for a 3rd time.
Daughter's BF got a notebook from them, and is now 2+ weeks into getting the PSP replacement after the screen was broken.
For that price, you can get accidental plans direct from most of the manufacturers. From what I know about BB plans, the manufacture ones are always better.
postmortemIA
Diamond Member
- Jul 11, 2006
- 7,721
- 40
- 91
glenn1
Lifer
- Sep 6, 2000
- 25,383
- 1,013
- 126
IMHO, shopping at Best Buy is in the same category as having AOL as your ISP. The store sucks ass and it's not even somewhere I put on my list when considering a purchase. Of course, once Black Friday rolls around there'll be 1000s of idiots camped out in front of the store overnight for whatever craptacular loss leader item that each store has exactly three in stock, if you're lucky.
The Stigenator
Lifer
- Oct 9, 1999
- 15,216
- 3
- 81
I've taken a new route when dealing with salespeople:
Salesperson: Can I interest you in...
Me: No, and if you ask me again I will hit you so hard your great-grandkids will be born with a black eye. Are we clear?
So far I've had very good luck at getting them to leave me alone.
Salesperson: Can I interest you in...
Me: No, and if you ask me again I will hit you so hard your great-grandkids will be born with a black eye. Are we clear?
So far I've had very good luck at getting them to leave me alone.
Jeff7
Lifer
- Jan 4, 2001
- 41,596
- 20
- 81
Customer: Yes, my daughter is reasonably attractive, and she's going to college. There will be plenty of geeky guys there willing to fix her computer for free if she just says "hello" to them. I don't need your service plan.
*1* If that fails, bring either a Taser or Mace. It's up to you if you prefer the pepper spray or the Medieval weaponry. Either is effective at dispatching annoying sales reps.
*1* If that fails, bring either a Taser or Mace. It's up to you if you prefer the pepper spray or the Medieval weaponry. Either is effective at dispatching annoying sales reps.
I think people should keep in mind that when dealing with the sales people that often their job/hours scheduled/raise depends on them following their sales guidelines. If you don't like it - fine but don't be a dick to them for them doing their job (Unless they're being a dick about pushing it)
WRONGO! Being that way is the best possible course of action for motivating change in the industry. Make jobs so insanely unlivable that no one will do them and eventually just maybe corps will realize that they aren't in charge of their own dicks and will stop all the lunacy.
It's NEVER ok to do something morally repugnant just because you're paid to do it. The salespeople have CHOSEN to be assholes in order to make money so they have to put up with absolutely everything that comes with it. If they don't like it they can move on to a real job.
Sorry, sales/advertising/marketing is a pet peeve of mine. I don't believe in it at all. I will not be sold to and get VERY angry when people try.
Jeez, I didn't think the PSP was selling THAT bad...I wonder what they have to do to sell you a PS3?!
I know that they're encouraged to be deceptive, manipulative, and all the rest, but the official policy is to straight-up lie?
preslove
Lifer
- Sep 10, 2003
- 16,754
- 64
- 91
If something is expensive enough to warrant consideration of a service plan, I buy it someplace other than best buy. You can almost always get better deals elsewhere. They're ok for cheap stuff, though. No one asked me if I wanted a service plan for my $99 tv
I don't think that's a BB thing, I think it's a corporate thing. Have yet to find an honest business.
You won't change the industry by being a prick to the sales person. To say that you will make someones job horrible to make a change you want is incredibly selfish - just don't shop there. Trust me, if your attitude is to make someone's job 'unlivable' that store will be better off without you as a customer. There are not nearly enough people who think like you do to change the industry. And, frankly - moral repugnance is a personal view. I'm not saying I agree with being rude and excessively pushy - but not everyone shares the view that offering a warranty is repugnant (I am guessing that is what you are referring to)
Most salespeople I know are not assholes and have not chosen to be assholes. But generalize away if you want.
As for getting angry - there is no reason to get angry when people just try (as long as they are polite about it). Learn some patience and have some consideration - some of us live in an area where we can't find another job that is steady and pays the bills. I don't like being in retail/customer service (mostly because of people like you it sounds like) but there are no jobs that pay over $8.50 an hour in my field of choice and I have bills to pay
I say it very politely. Just don't want there to be the feeling that they're going to sell to me. I decide what I need, then I go somewhere and buy it. If I need help I'll directly ask for it. Otherwise do not speak to me.Hmmm...I doubt that - at least at a corporate level. Corporations are usually very careful about the legalities of stuff the issues to the plebes on the front line. Perhaps some shady store director or district manager but I doubt its official policy at all
Originally posted by: PrinceofWands
Nothing like politely delivered threats.
Originally posted by: PrinceofWands
Best case scenario, you'd still be trespassed and removed from the store.
No, no, I realize that. And I don't get angry unless they ignore me and try to push stuff on me. I just establish the relationship early is all. I've just worked for too many companies and experienced it on the other end too many times to let it happen. The customer is always in charge, not the employee. If someone is ok being sold to, go for it. If they tell you to back off then do it, job requirements or no.
For instance, calling tech support for cable modem stuff. I worked the industry from inception so I know the routines. So when I get on the phone with them and they're scripting me I tell them not to do that. I let them know that I had their job in the past and I will not go that route. I take charge and get the problems fixed. It's not only easier that way, it's the morally correct thing to do.
Sales is the same thing. I know you have no power, and that's ok. But realize the power is mine, not your bosses. I will dictate how my shopping goes. As long as that's accepted, everything goes super fast and easy and everyone makes out. It's when someone tries to push the issue and retain power that problems arise.
Originally posted by: BigJ
Originally posted by: PrinceofWands
Best case scenario, you'd still be trespassed and removed from the store.
Never happened yet. When you're angry and overtly rude it may happen, but I only go there if they do. Say it with a smile and a little laugh; let them understand that it's simply a line in the sand that they're not to 'handle' you. People don't seem the least put off when I say it or anything similar. They just let me run the show and get my money to move on to the next mark.
The problem with people today is that they want a slow escalation. I don't have that kind of time. If you try it 'nicely' it goes just like the OP posted:
sales: do you wanna
me: no thank you
sales: you really should
me: I said no thank you
sales: can I tell you more about it
me: not necessary, I don't want it
sales: are you sure you understand it?
etc, etc
You don't own my time and have no right to make me go through that. My way establishes an absolute wall in the first exchange; we're done talking absolutely and no power on earth will change it. People 'get it' when I phrase it that way. It works.
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