Tales from the retail world...

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Insomniak

Banned
Sep 11, 2003
4,836
0
0
Originally posted by: waggy
Originally posted by: Insomniak
Originally posted by: waggy
why should he be slapped?

He stated NO very clearly yet the op kept going on about. Once the customer says no then drop it.

I hate getting pesterd to buy a tthe damn thing. most times its not worht it. Its just pure profit for the store.

When i say NO i mean NO. I don't need to be asked 3 times if i want it. I do need to be reminded that i am buying a $1200 object (well thanks sparky! thought it was $1.20).



You're under the mistaken impression that customers are smart. They aren't. They're incredibly stupid. Where do you think all these stories are coming from?

And you don't think there would be just as many stories about dumb workers?

Its not about if the customer is smart. I know not all are heck i worked retail myself for a long time.

But once I say NO i do not want to be asked again. I have walked out of BB because they keep asking. Now when i buy something and they ask me for it. I tell them NO and please not to harase me on it. Usually works but sometimes you get that idiot that can't take no for a answer.



They're probably just trying to drive you away. Remember, they're payed by the hour, they could care less if you buy anything. Hell, I've tried to annoy customers so they leave me alone many a time.

It's self-preservation, really.
 

MaverickBP

Golden Member
Nov 18, 2004
1,414
0
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true.. thats the problem..hourly workers dont care...and commission care to much and decieve you...EVIL!!!
 

joecool

Platinum Member
Apr 2, 2001
2,934
2
81
heh, this is one of the best threads ever ... so many great stories!

I personally never did retail, but I did work at Baskin Robbins for a while. Only lasted about three weeks - the manager fired me because "my scoops were too big". I was supposed to be giving out these tiny little 1 oz scoops or something like that. They were just a rip. Anyway, I had fun 'til I got fired - gave away some treats to my friends - maybe that was the REAL reason I got fired!
 

Juice Box

Diamond Member
Nov 7, 2003
9,615
1
0
Usually works but sometimes you get that idiot that can't take no for a answer.

Or you might have someone who is in fear of getting fired if he doesnt drillit into your head...
 

So

Lifer
Jul 2, 2001
25,923
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Originally posted by: joecool
heh, this is one of the best threads ever ... so many great stories!

I personally never did retail, but I did work at Baskin Robbins for a while. Only lasted about three weeks - the manager fired me because "my scoops were too big". I was supposed to be giving out these tiny little 1 oz scoops or something like that. They were just a rip. Anyway, I had fun 'til I got fired - gave away some treats to my friends - maybe that was the REAL reason I got fired!

Any job where you deal with end customers who are purchasing for their own personal use counts as retail IIRC. So you worked retail. :D
 

MaverickBP

Golden Member
Nov 18, 2004
1,414
0
0
Originally posted by: joecool
heh, this is one of the best threads ever ... so many great stories!

I personally never did retail, but I did work at Baskin Robbins for a while. Only lasted about three weeks - the manager fired me because "my scoops were too big". I was supposed to be giving out these tiny little 1 oz scoops or something like that. They were just a rip. Anyway, I had fun 'til I got fired - gave away some treats to my friends - maybe that was the REAL reason I got fired!

this thread started from a small idea thought up during a morning of boredom...now look at it! im thinking about going public with this thread. how many shares can i count you in for?
 

Juice Box

Diamond Member
Nov 7, 2003
9,615
1
0
I guess I work retail.... I work in a frame shop.....thats right, a frame shop! We sell picture frames to people. The only story I can think of happened one say when this older Chinese gentleman came in to get his print dry-mounted on some foam. My co-worker took it in back where customers usually dont go to do the mounting. He told the customer it would take 5 min cause thats how long the print has to cook. The customer wanders in back after like 1 min screaming and shouting "WHAT ARE YOU DOING?!?! <in a very chinese accent>....it was some funny stuff, but maybe you had to be there.



Also! You get the people that come in to "get something framed" and are really there for a quote. Its kinda important for us to know what theya re really after when they get in there...so we dont waste our time. We will spend upwards of an hour with a customer picking out mats and frames...only to realize they arent going to buy sh!t.....really gets annoying.
 

OutHouse

Lifer
Jun 5, 2000
36,410
616
126
the supervisor tried to take the camera from them because it was illegal to film the highway,

i would have told your sup to f*ck off too. illegal to film the highway? yea ok.
 

PawNtheSandman

Senior member
May 27, 2005
900
1
0
In NY EZ Pass is accepted in every lane.

On a trip to the hellhole that is New Jersey, we got onto the Turnpike right before the toll. The EZ pass lanes were on the left side and with traffic there was no way to merge over. So I told my friend who was driving to just pick any lane as they take EZ Pass. We pull up to the cash lane and try using EZ Pass. Well, EZ Pass is not accepted in every lane in Jersey and we got a ticket.

When you die and go to hell, you drive in New Jersey for eternity.
 

So

Lifer
Jul 2, 2001
25,923
17
81
Originally posted by: PawNtheSandman
In NY EZ Pass is accepted in every lane.

On a trip to the hellhole that is New Jersey, we got onto the Turnpike right before the toll. The EZ pass lanes were on the left side and with traffic there was no way to merge over. So I told my friend who was driving to just pick any lane as they take EZ Pass. We pull up to the cash lane and try using EZ Pass. Well, EZ Pass is not accepted in every lane in Jersey and we got a ticket.

When you die and go to hell, you drive in New Jersey for eternity.

Nah, you have to LIVE there :shocked:
 

MaverickBP

Golden Member
Nov 18, 2004
1,414
0
0
Originally posted by: So
Originally posted by: PawNtheSandman
In NY EZ Pass is accepted in every lane.

On a trip to the hellhole that is New Jersey, we got onto the Turnpike right before the toll. The EZ pass lanes were on the left side and with traffic there was no way to merge over. So I told my friend who was driving to just pick any lane as they take EZ Pass. We pull up to the cash lane and try using EZ Pass. Well, EZ Pass is not accepted in every lane in Jersey and we got a ticket.

When you die and go to hell, you drive in New Jersey for eternity.

Nah, you have to LIVE there :shocked:

:thumbsup:
 

MaverickBP

Golden Member
Nov 18, 2004
1,414
0
0
over 100,000 registered users on anandtech and only 400+ posts?????????

hell each person here should have at least a few stories from either side of the coin
 

CrackRabbit

Lifer
Mar 30, 2001
16,642
62
91
I worked at a McDonalds in HS and Halloween one year one of my friends brought in to work before going out to party later that night.
I happened to be working the drive-thru that night and got a chance to use it....
Me: "Welcome to Mc Hell, this is Satan. May I take your order?"
Customer: "A small coffee."
Me: "Would you like anything else?"
Customer:"Ummm, no..."
Me: "Your total is, YOUR SOUL at the first window. MUHAHAHAHAHHAAH!"
I hid the voice changer and smiled and the very confused looking lady in her car when she came up to pay.
 

mikebb

Senior member
May 21, 2001
452
0
76
Here's one off the top of my head:

I was working at Office Depot as a stocker in office supplies. Cashiers used to always page us stockers to the front for stupid questions that they should've been able to answer themselves. Well, one day, one of the kids that's cashiering pages me to the front. I get up there, he's standing there with some 80 year old man, and he's like "This man is here to pick up a generator we put on hold for him."

I'm basically standing there speechless. It took me a least a minute to regain my composure and say to the old man "I think you're looking for Home Depot, it's up the street."

I mean it's bad enough the old guy didn't realize that he was in an office supply store, not a home improvement store, but the frigging stupid kid cashier, thinking we even MIGHT sell generators???

 

mikebb

Senior member
May 21, 2001
452
0
76
Ah, another one from my OD store days:

Working at OD up in New Jersey. 1999, I think, the year Hurricane Floyd hit and dumped massive amounts of rain on the state. Well, a bunch of us show up for work the next day, and of course the power's out.

The Store manager wants us all to hang around, so we do. Customers start filing to the doors, (who needs an ink cartridge the day after a hurricane I don't know) and we're turning them away. We had an engineering copier with like 4 foot wide paper. We take a huge piece of the paper and write in extra-large Sharpie "CLOSED - NO POWER" Of course, all day, none of the customers rolling up got the message. We actually had people arguing with us that they absolutely NEEDED to get a ream of paper or whatever. I was very tempted to say something like "Go ahead in, good luck finding it in the pitch black!"



 
Aug 29, 2004
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I have a great story to tell. I didn't witness this one but I new the people involved. I worked the grave yard shift as a night stocker at a grocery store. The store is located near a college so shoplifting and alcohol runs are pretty routine. We had a senior stocker that would always lay several cans on the register, just in case. This night there was a alcohol run and the college kids ran into a suburban. The stocker grabbed the canned goods of the register and the alcohol runners outside. THese guys were quick and jumped into a white Suburban that was hauling ass out of there. Most of the time he was quick enough to catch them before the door but this time he was a little late. He threw and hit the back window of the suburban and destroyed the back windshield! This was all for 2 cases of budlight. The college kids never came back. Catching shoplifters at a 24 hour grocery store is routine. We were on a spree of 45 days in a row one time. Let me tell you that the shoplifters did happen to fall down alot ;)
 

rudeguy

Lifer
Dec 27, 2001
47,351
14
61
ok here is the latest one from me:

I was walking in the door last Friday before we opened up and I get flagged down by some lady in a smashed up Malibu. She asks if I am the Car Audio Manager and I say yes. She then tells me that she had a new system (cd player, speakers, amp and subs) and an alarm installed. She said that about 20 minutes after she left the store her brakes went out on her. She said that she went through 2 intersections before sideswiping 2 SUV's. She said the only way she could get her car to stop was to throw it in park.

Now I have heard some stories, but this one took the cake. She said that her mechanic told her that it was the alarm's fault, called him and put me on the phone with him. He was no mechanic. Wouldn't even tell me where he worked. So then I ask her about the "accident". I know the area she was talking about and according to her it took her over 2 miles to stop. Thats a long way. We then sent her to a place where I know a couple guys. They checked her car out and everything was ok. I asked her for a copy of the accident report and surprise surprise, she didn't have one. I started getting kind of mad at her now since I knew she was lying. I told her that if she wanted to sue us she could, but I was not paying for the damage to her vehicle.

After she left I called my buddy who just happens to work for the police department where this "accident" happenned. Sure enough there was a hit and run in that area on that night. My guess is she was messing around with her new system, clipped somebody, and ran like heck. I am guessing her mechanic was a friend of hers. I must have a stupid tattoo on my forehead.
 
Aug 29, 2004
77
0
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Originally posted by: rudeguy
ok here is the latest one from me:

I was walking in the door last Friday before we opened up and I get flagged down by some lady in a smashed up Malibu. She asks if I am the Car Audio Manager and I say yes. She then tells me that she had a new system (cd player, speakers, amp and subs) and an alarm installed. She said that about 20 minutes after she left the store her brakes went out on her. She said that she went through 2 intersections before sideswiping 2 SUV's. She said the only way she could get her car to stop was to throw it in park.

Now I have heard some stories, but this one took the cake. She said that her mechanic told her that it was the alarm's fault, called him and put me on the phone with him. He was no mechanic. Wouldn't even tell me where he worked. So then I ask her about the "accident". I know the area she was talking about and according to her it took her over 2 miles to stop. Thats a long way. We then sent her to a place where I know a couple guys. They checked her car out and everything was ok. I asked her for a copy of the accident report and surprise surprise, she didn't have one. I started getting kind of mad at her now since I knew she was lying. I told her that if she wanted to sue us she could, but I was not paying for the damage to her vehicle.

After she left I called my buddy who just happens to work for the police department where this "accident" happenned. Sure enough there was a hit and run in that area on that night. My guess is she was messing around with her new system, clipped somebody, and ran like heck. I am guessing her mechanic was a friend of hers. I must have a stupid tattoo on my forehead.

Too bad you couldn't get your friend to ask some questions about the accisent ;)

 

Aquila76

Diamond Member
Apr 11, 2004
3,549
2
0
www.facebook.com
Of all people, my Dad reminded me of this one. I must have ranted a lot about it or something.
One of the delivery driver's cars was a total POS. Actually, all the drivers' cars were POS's, but this one was a wicked POS. It was a white Audi from God knows when. It was in various stages of leprosy, with just Rustoleum and screen tape (no Bondo) holding it together. He called in one night saying he was gonna be late coming back from a delivery, there was some "mechanical problem" with his car. He pulls into the lot, and the whole bottom of the car body (floorboards, gas tank cover, trunk, etc.) is literally bungie corded to the roof of his car. I never laughed so long and hard in my life.
This same car's clutch was gone, so to get it running he would push the car with the door open, jump in, and pop the clutch to get going. I'm not talking once in a while, but every single time he shut off the car. He had it down to such an art form that he could get it running before he reached the end of the Pizza Hut parking lot. I can only imagine he's one of the car safety inspectors at the RMV or something now.
 

randomlinh

Lifer
Oct 9, 1999
20,846
2
0
linh.wordpress.com
Originally posted by: Juice Box
Usually works but sometimes you get that idiot that can't take no for a answer.

Or you might have someone who is in fear of getting fired if he doesnt drillit into your head...

all best buy stories...

ah yes, that is true. We had supervisors have plants that come in to see if we did our service plan pitch... and the golden 3 times rule we had to follow. It was a very rare occasion tho. I did, however, have a hidden intel rep come in and ask me questions. Well, being the underdog fanboy, I was aiming at pushing her towards and amd machine... ha.. after a bit, she goes, "let me tell you something, I work for intel, you shoudl blah blah blah" I was cracking up... altho, I think I missed my opportunity for free hardware.

One of the epson reps was a damn hottie. They threw me in the printer aile because I didn't sell service plans very well, I actually helped customers. I was happy to be there when she was working :) Too bad I was like 17 and she was 26 or something.

coworker once was explaining to a customer differences between cd-rw and cd-r... and was completely wrong. I should have corrected him, but supervisor was there, and arguing between employees on my 2nd day... I needed money :p

Customers are a pain in the ass when there's a big sale. "you should have enough for everyone!" you know what, you front the money to buy one item for everyone.

About half the customers were genuinely honest when they didn't know anything, and seemed to thank me for their time (even w/o a sale). the other half were "i'm an MSCE, I know you're wrong." Well bud, go right ahead and buy whatever the hell you want, why the f*ck did you ask for my help then.
 

MaverickBP

Golden Member
Nov 18, 2004
1,414
0
0
Originally posted by: lnguyen
Originally posted by: Juice Box
Usually works but sometimes you get that idiot that can't take no for a answer.

Or you might have someone who is in fear of getting fired if he doesnt drillit into your head...



About half the customers were genuinely honest when they didn't know anything, and seemed to thank me for their time (even w/o a sale). the other half were "i'm an MSCE, I know you're wrong." Well bud, go right ahead and buy whatever the hell you want, why the f*ck did you ask for my help then.

too true...sometimes experience is the only way to learn your WRONG
 

EyeMWing

Banned
Jun 13, 2003
15,670
1
0
Okay, I gotta share this one. I had some guy who wanted his computer serviced. He swore up and down that it was one of mine, and thus chances are whatever was wrong would be under warranty. No records for this customer. I figure whatever, someone probably sold it to him. I'll honor the warranty anyway since it doesn't cost me anything.

So I have him drop the machine off. On the outside, it looks just like one of mine. Lite-On drive, Chieftec DX-01BD chassis. I unlock the panel and pop the cover. My first thoughts were literally "What the fvck?" All the wiring was wrapped in that damn UV stuff, and the IDE ribbons were rounded. I don't sell that kind of crap. I figure someone changed it out at some point. Shouldn't hurt the warranty much. So I go to look up the information. I pick up the side panel, flip it so I'm looking at the inside... It's clean.

Now, you should know that I cover damn near the entire inside panel in documentation.
Barcodes with the S/Ns for all the parts encoded on them (take up about the area of two index cards), the "window sticker" (half a sheet of paper) a service log (half a sheet of paper), the motherboard's layout sticker (a 7-inch-ish square), a CPU sticker (one of the big ones, like 3x3), and a 4x3 tag with the date and my signature.

All this crap was gone. I ask him about it. "Oh, I bought this off some otha dude, he prolly took it off." Who'd he buy it off of? He didn't get his name. This is starting to get suspicious, so I walk over to the computer, grab the S/N off the mobo and look it up in my records. Never sold it. In fact, I never sold ANY boards of that model. I never even sold ANY ECS mainboards.

Now I have no problem servicing computers that I didn't build, but if you try to get me to do it for free by lying to me, it ain't gonna fvcking happen. I told him to get the hell off the property and take his computer with him or I'd have him arrested (what would I have him arrested for? I don't know.) He left with great haste.