Tales from the retail world...

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flamingelephant

Golden Member
Jun 22, 2001
1,182
0
76
Another Former Home Depot person here... the stories are endless!
I was a department supervisor, so basically you managed 5-20 employees. Through a rotation you also got the duty manager phone, meaning you'd get all those wonderful calls from pissed off people, but here we go with some good stories....

HD is a big warehouse so we have barricades that we use to block off ailse when lift equipment is working, you know, so if something falls down no one dies. Well, when you block of the ailse for 3 minutes, everyone needs something from the blocked off section and cant wait. I can remember at least 3 occassions when customer comes up to you when you are watching the gate so no one goes past. "I just need one of those things 10 feet down the ailse, can i run and go get it?" "no sir, the ailse is blocked of for safety reasons, we'll be done in 2 minutes" " I CANT WAIT 2 @#$@#$%@#%@ MINUTES I WANT IT NOW" so i reaffirm that we cant let him in and he storms out of the store. Idiots

On the subject of barricades again, we had one guy try to open it and walk past, so the associate held out is arm in front of the guy and asked him to stop. The guy walked into his arm, turned around, and punched the associate right in the face. Dropped him to the ground. Yikes eh?

We also have the morons who want to go and find stuff for themselves. We had one guy climb up 16' of metal racking to try and get something out of a wrapped pallet on the top level!!! That was probably the dumbest thing I ever saw. The guy was in his late 50's too, not some young idiot.

Shoplifter pwnage!
1) New store opens, grand openning day. Some guy comes to returns with a 100 dollar something-or-other... cant remember what it is but not a common thing regardless. Doesn't have a receipt (suprise suprise), duty manager knows who the guy is, suspected shoplifter, so he checks the on hands in the computer... says we have 3, checks the shelf, only 2, askes the guy where he bought it, he says at this store. So the manager takes the item from him, and says " no you didn't, you stole it, so unless you can give me a receipt right now you are leaving this store or I am calling the cops"... yup he left
2) we had on guy chase a shoplifter accross a busy 4 lane freeway, tackle the guy and then cars stopped to help out. The guy who got out was a drunk passanger and beat the living sh!t out of the shoplifter because he was trying to get away.

more to follow later
 

shortylickens

No Lifer
Jul 15, 2003
80,287
17,081
136
Originally posted by: dman
My scariest moment in retail was back in the 90's. Others will have had similar circumstances, but, it was my fist time dealing with the situation:

I was working at Service Merchandise and there was a nasty hurricane headed for S.FL. We hadn't had a bad storm come to our area in some time (I think this was Hurricane Andrew timeframe, it'd been years and years since a storm had really threatened us). Anyway, as it got closer people decided they *really* did need to stock up on supplies and remembered we carried some of those things.

Well, I was there to open the store with a bunch of other employee's. I think we normally opened at 10a but on that day there was a crowd gathered outside at 9:30a. Our manager decided she would be nice and let them in early. I'd never seen a swarm of people hit the store like that. There was a mad dash for batteries and camping supplies and if you were in the path of the crowd you were going to be in trouble. I was waiting for fights to break out but outside of the panic'd "Where are the batteries" chants and possibly a few shouts, everyone was fairly civilized. We had enough stock on hand to handle that intial crowd... had we been in short supply though it would have been worse, I'm sure.

Anytime I read about those people getting trampled at stores when something is in short supply (like at xmas time) though, I flash back to that memory. Scary stuff.

On the other side of the fence, now that I don't work in retail I try and remain patient with the minimum wage workers who really don't care that I'm the customer. However, sometimes I still get annoyed. Like when my wife sent me to Bed, Bath, and Beyond to buy a Table Leaf Protector. I searched high and low and couldn't find them. I asked a stock clerk who pointed me back to where I'd looked earlier and I searched again. I found another stock girl in that area and asked her, who proclaimed they had no such item.

Had I not received explicit instructions from Mrs.Dman to go there and get one, I may have believed her, but Mrs Dman is always right and so I continued to search and eventually did find them. I then went back over to the clerk and politely showed her the item matching the exact description that I had told her with the same title. I then told her, on the 1:1000000 chance someone else ever asked where they were, where I had found them. I was hoping she'd apologize for her mistake and say thanks, well, sorta, she said she was sorry but had no idea what I was talking about. And clearly that means they don't have them.

Well, I can't say I was surprised. Been there, done that. At least I would pretend to look first, and have idle conversations with other coworkers on the oddball requests like that.
"Oh really, you dont have it? Well then I guess this object I'm holding isnt sold here then is it? So its not shoplifting if I walkout with it? Have a nice day!"

 

SpiderX

Golden Member
Jan 16, 2002
1,192
0
76
Funny stories

I work at a kid's park in the Summer. We have a 3 rides, a train, merry go round and a ferris wheel. Of course we get some of the dumbest people coming everyday.

We never close, we may close early if it's pissing rain or really cold, but for the most part we are open for the full 9 hour day. So when it is pouring rain we just sit in the office and read until we get customers. Every single time it rains, we get at least one customer who comes up to the ticket booth, see's our cashier sitting there and proceeds to ask if we are open. Then when she of course says yes, they wonder aloud why no one else is in the park. (I dunno, maybe it's the fact it's pissing rain out and cold?) The same person will get on the train, in the rain, and comment on the fact that the seats are wet. Sigh

No word of a lie, this happens every single rainy day.

I also love seeing how honest people are. I'll purposely not take a ticket from them and see if they give me one on the way out. 95% of the time they don't. I think it's pretty funny.

I also love people who try to take advantage of you. The other night there were 3 siblings at the Merry Go round gate. Only one had a ticket, so that kid went on. The Mom then comes up and goes to stand with the kid. While I'm turning to talk to the other ride op, I notice one of the other kids darts in and hops on an animal. The older kid notices and yells at the Mom how this kid got on. The Mom just shrugs and says she snuck (sp?) on. So the other kid asks me if she can go on. I said "ya might as well, your sister is going on for free apparently". So there's my good deed of the day, give your kids a free ride and they can be happy. Well that wasn't enough, she sends her kids to the train, they hop on and none of them has tickets. So I got the train op to give them the boot. The Mom scowled at me and took the kids and left. Give a person an inch and they try to take a mile.
 

GeekDrew

Diamond Member
Jun 7, 2000
9,099
19
81
Originally posted by: SpiderX
I also love seeing how honest people are. I'll purposely not take a ticket from them and see if they give me one on the way out. 95% of the time they don't. I think it's pretty funny.

How is that being dishonest? :confused:
 

dman

Diamond Member
Nov 2, 1999
9,110
0
76
Originally posted by: GeekDrew
Originally posted by: SpiderX
I also love seeing how honest people are. I'll purposely not take a ticket from them and see if they give me one on the way out. 95% of the time they don't. I think it's pretty funny.

How is that being dishonest? :confused:

If you know someone made a 'mistake' and gave you something you shouldn't have, you should return it. That's being honest.
 

SouthPaW1227

Golden Member
Aug 4, 2004
1,863
0
0
If you know someone made a 'mistake' and gave you something you shouldn't have, you should return it. That's being honest.

No, that's being stupid. Take what you can these days.

EDIT: j/k, you're actually correct.
 

bleeb

Lifer
Feb 3, 2000
10,868
0
0
Originally posted by: Queasy
Worked at a Lowe's in college and noticed a guy kind of lurking in an aisle watching the doors to the lumber section. I turn my back to him to go help another customer and the cashier yells out that a guy just ran out with a cordless phone. Two other guys I was working with that night go running after him. The people in his getaway car (wtf do you need a getaway car for shoplifting a cordless phone?) take off when they see two guys in Lowe's shirts chasing after their partner in petty crime. I run to the car until I can read the license plate number and write it down on my hand. I look back and the two other guys have tackled the shoplifter and have him pinned to the ground.

Cops show up and arrest the thief and get the license plate number from me. Manager tells us he has to say that we aren't supposed to chase after thiefs but we did a good thing.


That's a good way to get your self hurt or killed.
 

bleeb

Lifer
Feb 3, 2000
10,868
0
0
I was working at a grocery store and this fellow comes on. He can't speak a word of English so the only way he can communicate is through gestures. Anyways, he basically uses his hand to mark the curves of a woman. Starting from the top to bottom, outlining the convex curves of the breasts, concave curves of the waist, and convex curves of the hips. All in one motion and with a big smile. We immediately knew what he wanted.
 

EyeMWing

Banned
Jun 13, 2003
15,670
1
0
Originally posted by: bleeb
I was working at a grocery store and this fellow comes on. He can't speak a word of English so the only way he can communicate is through gestures. Anyways, he basically uses his hand to mark the curves of a woman. Starting from the top to bottom, outlining the convex curves of the breasts, concave curves of the waist, and convex curves of the hips. All in one motion and with a big smile. We immediately knew what he wanted.

So, what did he want? The Aunt Jemima syrup, or the condoms?
 

MaverickBP

Golden Member
Nov 18, 2004
1,414
0
0
Originally posted by: EyeMWing
Originally posted by: bleeb
I was working at a grocery store and this fellow comes on. He can't speak a word of English so the only way he can communicate is through gestures. Anyways, he basically uses his hand to mark the curves of a woman. Starting from the top to bottom, outlining the convex curves of the breasts, concave curves of the waist, and convex curves of the hips. All in one motion and with a big smile. We immediately knew what he wanted.

So, what did he want? The Aunt Jemima syrup, or the condoms?

:thumbsup:
 

SVT Cobra

Lifer
Mar 29, 2005
13,264
2
0
Originally posted by: MaverickBP
Originally posted by: EyeMWing
Originally posted by: bleeb
I was working at a grocery store and this fellow comes on. He can't speak a word of English so the only way he can communicate is through gestures. Anyways, he basically uses his hand to mark the curves of a woman. Starting from the top to bottom, outlining the convex curves of the breasts, concave curves of the waist, and convex curves of the hips. All in one motion and with a big smile. We immediately knew what he wanted.

So, what did he want? The Aunt Jemima syrup, or the condoms?

:thumbsup:


ROFL:thumbsup:
 

GeekDrew

Diamond Member
Jun 7, 2000
9,099
19
81
Originally posted by: dman
Originally posted by: GeekDrew
Originally posted by: SpiderX
I also love seeing how honest people are. I'll purposely not take a ticket from them and see if they give me one on the way out. 95% of the time they don't. I think it's pretty funny.

How is that being dishonest? :confused:

If you know someone made a 'mistake' and gave you something you shouldn't have, you should return it. That's being honest.

I didn't get that they were given something that they shouldn't have had...
 

MaverickBP

Golden Member
Nov 18, 2004
1,414
0
0
Originally posted by: GeekDrew
Originally posted by: dman
Originally posted by: GeekDrew
Originally posted by: SpiderX
I also love seeing how honest people are. I'll purposely not take a ticket from them and see if they give me one on the way out. 95% of the time they don't. I think it's pretty funny.

How is that being dishonest? :confused:

If you know someone made a 'mistake' and gave you something you shouldn't have, you should return it. That's being honest.

I didn't get that they were given something that they shouldn't have had...

he misread methinks
 

dabuddha

Lifer
Apr 10, 2000
19,579
17
81
Originally posted by: EyeMWing
Originally posted by: bleeb
I was working at a grocery store and this fellow comes on. He can't speak a word of English so the only way he can communicate is through gestures. Anyways, he basically uses his hand to mark the curves of a woman. Starting from the top to bottom, outlining the convex curves of the breasts, concave curves of the waist, and convex curves of the hips. All in one motion and with a big smile. We immediately knew what he wanted.

So, what did he want? The Aunt Jemima syrup, or the condoms?

both? :D
 

awolkoff

Senior member
Jul 13, 2003
249
0
0
At the motorcycle shop a book was maintained called "And Then This Customer Said..." It was where all the great customer comments could be recorded.

A typical exchange between customer (C) and Parts Guy (P)

C: I need a part for my bike.
P: What kind of bike do you have?
C: It's yellow.
P: OK, is ita Honda, Suzuki, BMW...
C: It's pretty old, like a '74. I need that one round part from the back of the engine.

and so on...
 

MaverickBP

Golden Member
Nov 18, 2004
1,414
0
0
Originally posted by: awolkoff
At the motorcycle shop a book was maintained called "And Then This Customer Said..." It was where all the great customer comments could be recorded.

A typical exchange between customer (C) and Parts Guy (P)

C: I need a part for my bike.
P: What kind of bike do you have?
C: It's yellow.
P: OK, is ita Honda, Suzuki, BMW...
C: It's pretty old, like a '74. I need that one round part from the back of the engine.

and so on...

...
 

MaverickBP

Golden Member
Nov 18, 2004
1,414
0
0
heres one that pissed me off...

it was day after thanksgiving sale and we had these stereos hella cheap. my mom wanted one for my sis...and 5 mins before the store opened the bosses said i better hide one..

so i go back and grab this monster...now mind u im freshly back from a back injury and this thing weighs a ton!!!

so im walking the back ways to my section cause the herd is coming...i see a blockade in front of me and they spy me so i cut right...squeeeeze between a pole and an aisle and im about to cry from the pain, when im greeted by a guest..

"here ill take that off your hands for you"!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

boss was there and i couldnt do a damnnn thing. cause we arent allowed to hold merchandise. if i wasnt in tears i wouldve knocked the guy out and took back my sh!T...

i did end up getting one later but was still pissed
 

VIAN

Diamond Member
Aug 22, 2003
6,575
1
0
This old lady at the register didn't get here sale rung up (you guess it, Kmart) and so someone did it on a calculator so that the cashier could punch in just the actual price for the item. When the final price was said, the lady argued with her. That's not the price, let me do it on paper. She came up with her own price and said that the calculator was wrong. She was there arguing for about 5 minutes.

Another Kmart one. This dude tries stealing. The security guard questions him and gets punched right in the face and falls on the floor while the thief runs away.

This is one of those that should be in a comedy. I was looking for a watch and found it and made my way to the person who could take it from behind the glass. I was in kind of a hurry, but I could wait while she helped another customer. I really needed a watch. The freakin couple is at K-mart looking at gold rings or something, takes a half and hour and Freakin decides that they don't want any of them. What a bitch!

This one is from ShopRite, although I wasn't there, I heard it from someone who was. It's a grocery store. And employee was bringin this wagon thing. and under it was a dead rat and he didn't notice and left a nice little trail of red through this one isle. Crazy.

This other one is at the toll highway. Not all lanes contain electronic payment (EZPASS). And this happened where two interchanges are togther, the toll booths all in one row with cones seperating. So this guy enters the EZPass lane, realizes it, backs up and causes traffic, then crosses over 2 empty cash lanes, and goes through cones into the next interchange entry, which happened to be cheaper. Then crosses another empty cash lane and fall right into another EZPass lane and has the nerve to look at me and ask why there isn't a person in that lane. Freaking dumbass.

Another Toll Collector bit. There are signs before you get to the toll booths that say EZPass in signed lanes only. And then, above all the EZPass lanes is a pink sign that says EZPass in big letter with 2 yellow flashing lights.

Patron: "I though that because of the camera that it was easy pass."

God only knows how she... what the hell she was thinking as to realize such a minute detail compared to those signs.

Another Patron: "This is usually EZPass, what happened?"
Me: "It's turned off."

Another Patron that came into the cash lane with EZPass stopped. I told her what the price was and she said she only had two dollars. Then I started to follow procedure for people without funds. She got annoyed and said this is insane and got her wallet and pulled out a 20 from a small group of bills.

And likewise, so many people go into the EZPass lanes that don't belong there and then stop the car and come looking for a ticket. I won't give them anymore. NOPE. "GET Back in the CAR!"

Middle-aged Patron holding her breasts during the nightshift: "Like these?"
Me:...

Fvcking machines are stupid and badly programmed. They mess up all the time, maybe it's because it was made in France, but who knows. My supervisor was fixing it and I was still taking customers when he said. A few cars ahead this one woman in the back seat of a car is filming another women's breasts. I misheard and didn't get to see them. When they arrived, the supervisor tried to take the camera from them because it was illegal to film the highway, weird. But they left with the camera. I looked as they left and saw the topless woman with her breasts near the ceiling of the car adjusting something beneath her. Weird.

From my co-workers, it seems that, during the summer a lot of sexually explicit stuff occurs. Blowjobs, handjobs, breasts... that kinda thing.

I also see some celebrities. I've seen Redman twice and Big Boy from outkast.

A byte walks into a bar and orders a pint. Bartender asks him "What's wrong?" Byte says "Parity error." Bartender nods and says "Yeah, I thought you looked a bit off."
Hilarious, LOL!!

Makes you think about where all that change that is in your pocket has been...
I didn't before... NASTY. ewww.
 

waggy

No Lifer
Dec 14, 2000
68,143
10
81
Originally posted by: Insomniak
Originally posted by: waggy
why should he be slapped?

He stated NO very clearly yet the op kept going on about. Once the customer says no then drop it.

I hate getting pesterd to buy a tthe damn thing. most times its not worht it. Its just pure profit for the store.

When i say NO i mean NO. I don't need to be asked 3 times if i want it. I do need to be reminded that i am buying a $1200 object (well thanks sparky! thought it was $1.20).



You're under the mistaken impression that customers are smart. They aren't. They're incredibly stupid. Where do you think all these stories are coming from?

And you don't think there would be just as many stories about dumb workers?

Its not about if the customer is smart. I know not all are heck i worked retail myself for a long time.

But once I say NO i do not want to be asked again. I have walked out of BB because they keep asking. Now when i buy something and they ask me for it. I tell them NO and please not to harase me on it. Usually works but sometimes you get that idiot that can't take no for a answer.

 

MaverickBP

Golden Member
Nov 18, 2004
1,414
0
0
Originally posted by: waggy
Originally posted by: Insomniak
Originally posted by: waggy
why should he be slapped?

He stated NO very clearly yet the op kept going on about. Once the customer says no then drop it.

I hate getting pesterd to buy a tthe damn thing. most times its not worht it. Its just pure profit for the store.

When i say NO i mean NO. I don't need to be asked 3 times if i want it. I do need to be reminded that i am buying a $1200 object (well thanks sparky! thought it was $1.20).



You're under the mistaken impression that customers are smart. They aren't. They're incredibly stupid. Where do you think all these stories are coming from?

And you don't think there would be just as many stories about dumb workers?

Its not about if the customer is smart. I know not all are heck i worked retail myself for a long time.

But once I say NO i do not want to be asked again. I have walked out of BB because they keep asking. Now when i buy something and they ask me for it. I tell them NO and please not to harase me on it. Usually works but sometimes you get that idiot that can't take no for a answer.

it happens..play the deaf mute role