Tales from the retail world...

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dman

Diamond Member
Nov 2, 1999
9,110
0
76
I used to work for Publix. I worked for a store that was located near the local retirement community "Century Village" affectionately known to the employees as "Cemetery Village". Every weekend they'd bus-load seniors over in trolly's where they'd wander around for about 40 minutes and all make a mad dash to the register to catch the next bus home. Weekends sucked.

Of course, working in a grocery store you are going to get a lot of questions on where is such-and-such an item located. That's fine, you tell them the aisle and most of the people will find it from there. Some items are a bit difficult to locate, and over time you learn which ones those are. I'd be very specific if someone asked for one of those things... like Aisle 12, halfway down on the right side between the (product) and (other product). You'd think that would work. But you'd get the a-holes that thought you were sending them on a wild goose chase or "I was just there and they aren't there". So, I'd walk with them, find the item, and do my best not to call them an asshole.

At one point I was a stock clerk and worked the frozen food aisle. There were 1 and 1/2 aisles of frozen items, plus a section for Ice Cream in the bakery. On the weekends when the Senior's would arrive, we'd be stocking the shelves and every 5minutes someone would ask "Where're the bagels?" to which we'd respond "next aisle over, between x and y". I got that question so many times, it haunts me to this day.

One day, I was tired of it so I got one of the fluorescent signs and wrote "Bagels" on it and hung it in front of the door. My coworker said it wouldn't help. He was right. They don't read signs. I was always tempted to put a "Buy 2 for the price of 3" sign on some produce and see how many people would be pissed off later that day when it finally dawned on them.

As for shoplifting, back in the day they didn't have cameras, but, in order to prosecute thieves you had to have someone witness the whole chain of events from stealing all the way to leaving the store. So, on weekends the managers would hang out up in the ceiling area and peek out between the roof tiles up there and radio down to the other group (I imagine they enjoyed their time up there... I bet it was fun times). It's amazing how much people steal even from grocery stores. My favorite (at the time) was this old lady that always reeked of urine and had nasty facial hair, etc. She always needed a 'carry out' and when she was in the store it was like a losing lottery to see who'd get stuck helping her. I got picked many times. So, one day I caught her eating some cookies from a bag, followed her around and watched her put it back on the shelf and reported it to mgmt. She wasn't allowed back after that.

Looking back, she was probably poor and needed help but couldn't afford it.

I could go on. I once wrote about my adventures in grocery service in a journal I had to keep for a college course. The professor apparently enjoyed it so much he stopped me a semester later in passing just to rave about it. The funny thing was I wrote it all in one night just before it was due. Good times/bad times. :p

 

MaverickBP

Golden Member
Nov 18, 2004
1,414
0
0
Originally posted by: dman
I worked for a store that was located near the local retirement community "Century Village" affectionately know to the employees as "Cemetery Village".

riiiight lol
 

Jamie571

Senior member
Nov 7, 2002
267
0
0
Worked at McDonalds for about 4 years. I didn't have much of a problem with customers, but with my co-workers.

- On my first day of work, I was watching training videos in the back break room. After the 2nd one a rough looking girl comes in and puts in the 3rd video and pushes play. She leaves and the movie started. It was hard core porn. I just stop the tape and left the room.

- I fed this little black stray cat out back all the time. I basically took care of the little guy for about 9 months at work. One day I went out back to throw away some trash and I couldn't find him, he was always there following me. A couple of other employees ask me where my cat was. I knew something was up becasued they never asked about him. The next day I had to dispose of used grease from the friers. When I went out back to empty it into the container, there was my cat dead in the used grease.

- I worked evenings since I was going to school and ended up closing many times. One night after the store was closed, I was cleaning up the lobby and I went back to get some more mop water. There in the maintenance room was a couple fvckin away. They didn't even stop when I opened the door, so I got the other 2 girls that worked with me up front and we watched them. We all clapped when he finished up on her.

 

So

Lifer
Jul 2, 2001
25,923
17
81
Maverick, you're in LV, right? If you don't mind my asking, what store/area?
 

So

Lifer
Jul 2, 2001
25,923
17
81
Originally posted by: Jamie571
Worked at McDonalds for about 4 years. I didn't have much of a problem with customers, but with my co-workers.

- On my first day of work, I was watching training videos in the back break room. After the 2nd one a rough looking girl comes in and puts in the 3rd video and pushes play. She leaves and the movie started. It was hard core porn. I just stop the tape and left the room.

- I fed this little black stray cat out back all the time. I basically took care of the little guy for about 9 months at work. One day I went out back to throw away some trash and I couldn't find him, he was always there following me. A couple of other employees ask me where my cat was. I knew something was up becasued they never asked about him. The next day I had to dispose of used grease from the friers. When I went out back to empty it into the container, there was my cat dead in the used grease.

- I worked evenings since I was going to school and ended up closing many times. One night after the store was closed, I was cleaning up the lobby and I went back to get some more mop water. There in the maintenance room was a couple fvckin away. They didn't even stop when I opened the door, so I got the other 2 girls that worked with me up front and we watched them. We all clapped when he finished up on her.

:( for the cat.

:laugh: for the sex.
 

dabuddha

Lifer
Apr 10, 2000
19,579
17
81
Originally posted by: Shanteli
Originally posted by: MaverickBP
Originally posted by: sonz70
Originally posted by: MaverickBP
Originally posted by: Shanteli
When I was in HS working at EB I had some lady and her son come in wanting to buy SimCity2000...she whipped out her checkbook and I had to tell her we required a check guarantee card or a card with a visa logo on it...she glared at me and threw her cards in my general direction on the counter. I just did the whole pissed-off stare at her head while she was looking down filling out her check. After she was done I had to write some numbers down on the check while her son started whispering something to the mother. Out of the blue she snatched the check out of my hand, ripped it up in front of me and went off

Lady = "Is that how you treat a customer" rant.

I stood there pleading ignorance because I actually didn't do or say anything...if I stare or glare there is nothing really legally wrong with that. Anyway...in the middle of the mother's rant the kid interjected

Kid = "yeah you were looking at my mom all funny"

Me = "And you can just shut your face...you're not even tall enough to look over the counter so what do you know?" (11 years old or so).

Kid = "Screw you"

Lady = "Don't talk to my son"

So the mom grabs the kids hand and starts walking towards the exit.
Kid turns and as a last word says

Kid = "Go back to China"

Interesting thing is that he and his mother were obviously not white...if I had to guess it would be Indonesian or Burmese...ironic...but yes he got lucky...I am Chinese

Me = "What? Fck you! Get your poor @ss back on a boat and back to your island country".

Lady turns around in fury and starts yelling in some foreign language while pointing at me.

I jump the counter and get in her face and start yelling right back.

Me = "What you saying you turkey btch...etc. etc."

I was working in the mall so yeah it started a huge scene...and I guess my manager saved the day because he saw the crowd while walking back from lunch and ran over to split me and the mother apart. The mom was pretty pissed and just walked away. I got sent home for the day...but before that I went through the mall hunting for that lady. Thinking back it was good that I didn't find her cuz I woulda beat the sh1t out of her kid...I was so damn pissed...and that would have been bad...juvenile court system and everything. Retail blows.

your talking about how you wanted to beat a lady and beat some little 11 year olds ass? you can be banned now


They deserve it.

if there was ever an excuse to beat a woman or a little kid..that sure as hell aint it

obviously you are white. Direct racial comments = @ss kicking....I don't care what the circumstance. I had no beef with the lady although I prob would have pushed her aside to get to the kid, but the kid needed to be taught a lesson. If not by me then by someone else in the near future. I would have just beat him...when he turns 16 and tells the wrong black guy to "go back to africa" he'll end up more than just brusied up so I would have been doing him a favor.

Wow you're stupid ;)
 

waggy

No Lifer
Dec 14, 2000
68,143
10
81
Originally posted by: MaverickBP
Originally posted by: Keyvan
Originally posted by: dbot
Oh man, i have too many to count when i worked at bestbuy.

One time, my coworker was helping this guy who was being a total prick. So the guy i was working with was new and he asked if i could mention the warranty to the guy since he really didnt know all the facts about it yet.

So i go to the guy who is buying a $1200 digital camera and ask him if he wants the PSP. He goes, "no and I don't want to hear another word about it ok." And kinda being caught off guard because i asked him politely i said, "Ok sir, its just my job to ask you, I was making sure"

Then he replies with, "Well I just said I dont want it so just be quiet."

I was like, WTF. So i decide to play with the guy since he's gonna be a prick. "Ok sir, because its a $1200 camera.. you sure??"

He then gets even more ticked and says, "Listen you say another word and im leaving, so YOU go stand over THERE." Pointing to another department.

I reply with a nice and polite, "well actually sir this is my department and you would be mad if you came here for help and I was somewhere else so I think I'll stay right here."

LOL, the guy says "Fine, im outta here." Leaves and on the way out, tells a manager what happened. Manager comes to me and says, "did you hastle this guy about warranties?" I say, "No, but i did kinda push him when he was rude. And every morning meeting you guys tell us to push these down the customers throat so i was just doing what you tell me." End of conversation, manager walks away LOL.



eh, that happens far too often imo. I worked at future [sweat] shop until a month ago (which is owned by best buy btw)
and besides, your manager was probably happy that the customer walked away because they'd rather sell that camera to someone else so as to keep their numbers pretty.
my guess your manager only asked you in case the customer was watching him

the best is when we get people like that come back for service and be all like "WTFFF do you mean I have to call the manufacturer for the warranty?"

service plans 9/10 suck...but that guy shouldve been slapped either way


why should he be slapped?

He stated NO very clearly yet the op kept going on about. Once the customer says no then drop it.

I hate getting pesterd to buy a tthe damn thing. most times its not worht it. Its just pure profit for the store.

When i say NO i mean NO. I don't need to be asked 3 times if i want it. I do need to be reminded that i am buying a $1200 object (well thanks sparky! thought it was $1.20).


 

VoteQuimby

Senior member
Jan 27, 2005
900
0
71
Wow good stories here. I've been reading them all morning at work. People keep asking me to do stuff and wanna say I'm busying readying these funny stories but anyway . .

I worked at a Grocery store in high school and it just so happened to be in the 'ghetto' part of town. One of the worst customers was this guy who had NEVER bathed in his life. He reeked to BO so bad his stench would lurk around your register. My 'cool' manager would laugh at me when he would go through my line. Or my friend would see that I had no one in my line and would inform him that there was no waiting at register #2 or whatever.

Then one nite was was taking the flag down and this truck goes blazing out of the parking lot and this yokel sticks his head out of the passenger window and yells at this pregrant lady "Nice T*ts!" and I'm like . . did that just happen?


I have more stories but I guess I have to work.
 

fbrdphreak

Lifer
Apr 17, 2004
17,555
1
0
Originally posted by: Jamie571
- I fed this little black stray cat out back all the time. I basically took care of the little guy for about 9 months at work. One day I went out back to throw away some trash and I couldn't find him, he was always there following me. A couple of other employees ask me where my cat was. I knew something was up becasued they never asked about him. The next day I had to dispose of used grease from the friers. When I went out back to empty it into the container, there was my cat dead in the used grease.
:| Stupid fvckers, I wouldn't drowned them in that grease :|
 

IronWing

No Lifer
Jul 20, 2001
73,147
34,453
136
Originally posted by: dbot
Oh man, i have too many to count when i worked at bestbuy.

One time, my coworker was helping this guy who was being a total prick. So the guy i was working with was new and he asked if i could mention the warranty to the guy since he really didnt know all the facts about it yet.

So i go to the guy who is buying a $1200 digital camera and ask him if he wants the PSP. He goes, "no and I don't want to hear another word about it ok." And kinda being caught off guard because i asked him politely i said, "Ok sir, its just my job to ask you, I was making sure"

Then he replies with, "Well I just said I dont want it so just be quiet."

I was like, WTF. So i decide to play with the guy since he's gonna be a prick. "Ok sir, because its a $1200 camera.. you sure??"

He then gets even more ticked and says, "Listen you say another word and im leaving, so YOU go stand over THERE." Pointing to another department.

I reply with a nice and polite, "well actually sir this is my department and you would be mad if you came here for help and I was somewhere else so I think I'll stay right here."

LOL, the guy says "Fine, im outta here." Leaves and on the way out, tells a manager what happened. Manager comes to me and says, "did you hastle this guy about warranties?" I say, "No, but i did kinda push him when he was rude. And every morning meeting you guys tell us to push these down the customers throat so i was just doing what you tell me." End of conversation, manager walks away LOL.


I've walked out on purchases because the employees wouldn't shut up about the overpriced/un-needed service plans. At a certain now bankrupt store (initials: Montgomery Ward) the salesperson kept pushing the service plan on a tape player. I finally asked them why they wanted extra money to stand behind their products. The reply was "They aren't our products".
 

Insomniak

Banned
Sep 11, 2003
4,836
0
0
Originally posted by: ironwing
I've walked out on purchases because the employees wouldn't shut up about the overpriced/un-needed service plans. At a certain now bankrupt store (initials: Montgomery Ward) the salesperson kept pushing the service plan on a tape player. I finally asked them why they wanted extra money to stand behind their products. The reply was "They aren't our products".


And that reply is 100% truth.

Also, the products are sh*t. Most products are these days.
 

unsped

Platinum Member
Mar 18, 2000
2,323
0
0
i once had to pick this customer up named jefferson, youll never believe what happened at the end of the night!
 

Insomniak

Banned
Sep 11, 2003
4,836
0
0
Originally posted by: waggy
why should he be slapped?

He stated NO very clearly yet the op kept going on about. Once the customer says no then drop it.

I hate getting pesterd to buy a tthe damn thing. most times its not worht it. Its just pure profit for the store.

When i say NO i mean NO. I don't need to be asked 3 times if i want it. I do need to be reminded that i am buying a $1200 object (well thanks sparky! thought it was $1.20).



You're under the mistaken impression that customers are smart. They aren't. They're incredibly stupid. Where do you think all these stories are coming from?

 

MaverickBP

Golden Member
Nov 18, 2004
1,414
0
0
Originally posted by: So
Maverick, you're in LV, right? If you don't mind my asking, what store/area?

no longer work there but a store that rhymes with target over on eastern and serene ;)
 

MaverickBP

Golden Member
Nov 18, 2004
1,414
0
0
Originally posted by: waggy
Originally posted by: MaverickBP
Originally posted by: Keyvan
Originally posted by: dbot
Oh man, i have too many to count when i worked at bestbuy.

One time, my coworker was helping this guy who was being a total prick. So the guy i was working with was new and he asked if i could mention the warranty to the guy since he really didnt know all the facts about it yet.

So i go to the guy who is buying a $1200 digital camera and ask him if he wants the PSP. He goes, "no and I don't want to hear another word about it ok." And kinda being caught off guard because i asked him politely i said, "Ok sir, its just my job to ask you, I was making sure"

Then he replies with, "Well I just said I dont want it so just be quiet."

I was like, WTF. So i decide to play with the guy since he's gonna be a prick. "Ok sir, because its a $1200 camera.. you sure??"

He then gets even more ticked and says, "Listen you say another word and im leaving, so YOU go stand over THERE." Pointing to another department.

I reply with a nice and polite, "well actually sir this is my department and you would be mad if you came here for help and I was somewhere else so I think I'll stay right here."

LOL, the guy says "Fine, im outta here." Leaves and on the way out, tells a manager what happened. Manager comes to me and says, "did you hastle this guy about warranties?" I say, "No, but i did kinda push him when he was rude. And every morning meeting you guys tell us to push these down the customers throat so i was just doing what you tell me." End of conversation, manager walks away LOL.



eh, that happens far too often imo. I worked at future [sweat] shop until a month ago (which is owned by best buy btw)
and besides, your manager was probably happy that the customer walked away because they'd rather sell that camera to someone else so as to keep their numbers pretty.
my guess your manager only asked you in case the customer was watching him

the best is when we get people like that come back for service and be all like "WTFFF do you mean I have to call the manufacturer for the warranty?"

service plans 9/10 suck...but that guy shouldve been slapped either way


why should he be slapped?

He stated NO very clearly yet the op kept going on about. Once the customer says no then drop it.

I hate getting pesterd to buy a tthe damn thing. most times its not worht it. Its just pure profit for the store.

When i say NO i mean NO. I don't need to be asked 3 times if i want it. I do need to be reminded that i am buying a $1200 object (well thanks sparky! thought it was $1.20).

the manner in which he said no was abrasive and rude. i wouldve kept on just for his attitude being the way it was.

"no and i dont wanna hear another word about it:

i hate hearing em too..but i know its just his job. and wouldnt become an ass unless he kept on
 

So

Lifer
Jul 2, 2001
25,923
17
81
Originally posted by: MaverickBP
Originally posted by: So
Maverick, you're in LV, right? If you don't mind my asking, what store/area?

no longer work there but a store that rhymes with target over on eastern and serene ;)

What store rhymes w/ target? I mean, there's a wal-mart there.... but wal-mart really doesn't rhyme with target....
 

91TTZ

Lifer
Jan 31, 2005
14,374
1
0
Originally posted by: MaverickBP
I, like 95% of everyone else on here, has worked in retail at one time in my life. With that comes stories to last a lifetime. Here's one of my favorites...

Had a lady and her daughter come into the store and want a shower radio/cd player. I said sure and took them to our selection. I explained the differences and explained which ones take which batteries. Then came the question I should've seen coming...

"Do you have any that just plug in via ac adapter?"...

She was dead serious and i just stared at her and her daughter with amazement...explained to them the basics of electricity...said a little prayer for them...and walked away lol.


Share your for whichever side of the situation you were on...

I would have sold her one that ran off 220AC.
 

MaverickBP

Golden Member
Nov 18, 2004
1,414
0
0
Originally posted by: So
Originally posted by: MaverickBP
Originally posted by: So
Maverick, you're in LV, right? If you don't mind my asking, what store/area?

no longer work there but a store that rhymes with target over on eastern and serene ;)

What store rhymes w/ target? I mean, there's a wal-mart there.... but wal-mart really doesn't rhyme with target....

lol its a joke man..ie acting like i tried not to mention the stores name
 

So

Lifer
Jul 2, 2001
25,923
17
81
Originally posted by: MaverickBP
Originally posted by: So
Originally posted by: MaverickBP
Originally posted by: So
Maverick, you're in LV, right? If you don't mind my asking, what store/area?

no longer work there but a store that rhymes with target over on eastern and serene ;)

What store rhymes w/ target? I mean, there's a wal-mart there.... but wal-mart really doesn't rhyme with target....

lol its a joke man..ie acting like i tried not to mention the stores name


Sorry, I'm a bit dense when I get 4 hours sleep and then work 10. :p
 

MaverickBP

Golden Member
Nov 18, 2004
1,414
0
0
Originally posted by: So
Originally posted by: MaverickBP
Originally posted by: So
Originally posted by: MaverickBP
Originally posted by: So
Maverick, you're in LV, right? If you don't mind my asking, what store/area?

no longer work there but a store that rhymes with target over on eastern and serene ;)

What store rhymes w/ target? I mean, there's a wal-mart there.... but wal-mart really doesn't rhyme with target....

lol its a joke man..ie acting like i tried not to mention the stores name


Sorry, I'm a bit dense when I get 4 hours sleep and then work 10. :p

:thumbsup:
 

So

Lifer
Jul 2, 2001
25,923
17
81
Originally posted by: 91TTZ
Ok, here's my exciting story:

I never worked in retail.

<golf clap>

Okay...

Back when I worked at Sears (down on Warm Springs behind Sunset Station, for Maverick :p), we got a lot of strange returns, as is, of course usual. Now, we told the girls up front to send everything that wasn't clothing back to it's respective department (I was a chasier, so I worked the front some times, but being the only male cashier at the time, they usually let me hang out back in tools -- which was fine with me because it is DEAD there in the summer), of cousrse they wouldn't listen and we'd get stuff accepted back from up front with missing parts, etc all the time. One of the more common sad situations was when they'd find a way to accept a piece of wal-mart brand clothing back (i.e. we didn't carry it, had no SKU, and the customer can't have had a receipt for it). One of the cooler old ladies who ran the floor would always point it out to me and shake her head. Anyway, the kicker was the one time that some girl managed to take back a bucket of spackle...it was a brand we don't carry, it was old, and it was USED. We all gathered 'round and stared at that one.

Another great moment was when I was in the back shortly before closing and the store manager said to an assistant manager (overheard as they walked by) "I could take a bag of dogsh!t, slap a $99.99 pricetag on it, put it on the end of an aisle and people would buy it." (this is paraphrased, but the words 'bag of dogsh!t' and $99.99 were in the sentence.
 

MaverickBP

Golden Member
Nov 18, 2004
1,414
0
0
Originally posted by: So
Originally posted by: 91TTZ
Ok, here's my exciting story:

I never worked in retail.

<golf clap>

Okay...

Back when I worked at Sears (down on Warm Springs behind Sunset Station, for Maverick :p), we got a lot of strange returns, as is, of course usual. Now, we told the girls up front to send everything that wasn't clothing back to it's respective department (I was a chasier, so I worked the front some times, but being the only male cashier at the time, they usually let me hang out back in tools -- which was fine with me because it is DEAD there in the summer), of cousrse they wouldn't listen and we'd get stuff accepted back from up front with missing parts, etc all the time. One of the more common sad situations was when they'd find a way to accept a piece of wal-mart brand clothing back (i.e. we didn't carry it, had no SKU, and the customer can't have had a receipt for it). One of the cooler old ladies who ran the floor would always point it out to me and shake her head. Anyway, the kicker was the one time that some girl managed to take back a bucket of spackle...it was a brand we don't carry, it was old, and it was USED. We all gathered 'round and stared at that one.

Another great moment was when I was in the back shortly before closing and the store manager said to an assistant manager (overheard as they walked by) "I could take a bag of dogsh!t, slap a $99.99 pricetag on it, put it on the end of an aisle and people would buy it." (this is paraphrased, but the words 'bag of dogsh!t' and $99.99 were in the sentence.

lol its true