glenn1
Lifer
No they definitely create problems, not my point. Automated cashiers and other automation will just be a pain in the ass for the assistant mgrs and the other employees, and they won't be getting paid any extra for dealing with it. Customers create their own problems that machines or even humans have a near impossible task of dealing with.
Of course automation won't be flawless and it's almost certain there will be some use cases where the initial version of the technology fails. But increased automation for repetitive tasks has been underway for decades. I see no reason why fast food would be immune anymore than bank tellers were to ATMs, gas station attendants were to automated pumps, etc. And just like with those industries the automation won't completely do away with labor but will greatly reduce it. Whether the adoption of automation scales linearly with minimum wages is perhaps a more relevant question to ask.