OMG is anyone watching Conan? Tech support in India....

Page 2 - Seeking answers? Join the AnandTech community: where nearly half-a-million members share solutions and discuss the latest tech.

mobobuff

Lifer
Apr 5, 2004
11,099
1
81
Ugh, timing couldn't be better. I was on the phone at work today for an hour talking to 4 different English-butchering Indian tech-supports. None of whom understood what I needed.

"I'm at a computer repair shop working on a client's laptop - I need to order a replacement part, the keyboard is defective."

"Uhh.. how do you know that the keyboard is defective?"

"... 5 of the keys on the right side do not work."

*long pause*

"And when did you purchase this laptop?"

"I didn't, I am at a tech center repairing a customers machine, I need to order a replacement for part # 12934-41"

"What is the serial number of the laptop?"

"*sigh* 94829DV34AR"

"This laptop is out of warranty"

"........... I know that, I need to BUY a replacement part"

*long pause on their end*

"......... Could you direct me to Sales and Repair please?"

"Let me find the number for you"

*waits 2 minutes for them to "find the number*

*dials the number*

"*automated voice* The service you have dialed has been discontinued"

Of course the day before I dialed the same support number and got a very nice English speaking woman who knew exactly what I needed and even offered to run the order for me without forwarding me to 23942 different wrong departments, but I had to talk to the customer first about the price.

Friggin' outsourcing!