***Official*** OCZ Support Thread part 2

[SteveOCZ]

We can RMA one stick, but it's best to RMA the set so you get a matched kit in return. Email me and we can set it up

 

[dderidex]

Originally posted by: SteveOCZ
We can RMA one stick, but it's best to RMA the set so you get a matched kit in return. Email me and we can set it up

Just wanted to update here, as I've shot a few emails your way without response.

I've still only received the 'form' reply from the RMA department with a number and instructions on returning both sticks of ram. I've not found any way to get info on cross-shipping or advanced replacement, or just returning the single bad stick. I really can't be without this system for a period of weeks, so...any update would be appreciated.

 

[SteveOCZ]

Oi. I'll get Sean on it. I talked to him last week about your RMA and I assumed he had processed it for you.

 

[dderidex]

Originally posted by: SteveOCZ
Oi. I'll get Sean on it. I talked to him last week about your RMA and I assumed he had processed it for you.

Well, 11/1 and 11/2 have now come and gone, and still no contact.

Honestly, this is becoming more than a little frustrating. Hearing "No, we can't do advanced replacement, and you must send both sticks back" would suck*, but at least it would be SOMETHING.

To hear NOTHING, though, day after day after day....it's really quite frustrating. It's now been more than a week since you emailed me to say that someone would contact me, and I've heard not a peep.

(* To be clear, it would suck a LOT. I work from home every night, I cannot be without a system. If these are the only options, I'm going to have to buy some replacement ram to use, and I'll just sell the OCZ sticks when the RMA is returned to me.)

 

[ryderOCZ]

Dderidex,

There can be any number of reasons for no response, the OCZ mails from the office could be getting chewed up by a spam filter somewhere, etc.

Please email me your RMA form and I will get it handled today.

eryder at ocztechnology dot com

Thanks

 

[ryderOCZ]

Hi guys,

The OCZ Support forums have moved, the new Link is: http://www.bleedinedgesupport.com/ocz/forum/index.php

Thanks

 

[SteveOCZ]

and bump

 

[imported_AndyT]

If anyone has any OCZ Marketing questions concerning new products or ideas for new products pleae let me know. I'll be glad to answer any questions you have.

Thanks, Andy

 

[sanitydc]

hey guys, I sent in a MIR for the 5-4-5-15 OCZ PLAT XTC ram, in lijke september? no sign of it still... wondering if theres a place I can contact about that.

 

[ALECUBA]

what timings could i set my ram and how much can i overclock it so its stable at like 3.6ghz cuz it crashes once the desktop is loaded.....i got it at 800MHZ with 4 4 4 12 2T voltage is 2.15v and i can go up to 3.5ghz....ive been posting this question but no one has answered me yet...i hope u guys can help me...thanks

 

[SteveOCZ]

Originally posted by: sanitydc
hey guys, I sent in a MIR for the 5-4-5-15 OCZ PLAT XTC ram, in lijke september? no sign of it still... wondering if theres a place I can contact about that.

Shoot me an email and we'll clear it up

 

[R64]

Weird Windows/Memory Problem

System: e6600/S3 F4/OCZ Platinum Rev 2 (DDR2-800) - No OC

My bios has this memory running at 5-5-5-15 while the specs claim 4-4-4-15. So, I manually changed it to 4-4-4-12 and increased vDIMM to 2.0. Memtest ran for 9+ hrs without any errors.

The problem is when the system is set to standby, it never comes out of it with a simple power button press. I have to disconnect PSU's cord and reattach before it will even start. No beeps from the machine during this blank process.

So, I changed my timings to 4-4-4-15 and the problem still persists. OTOH, if I let my MB choose the timings, the machine comes out of standby without any issues.

What is going on here? Do I have some defective memory or do I need to flash a new version of bios?

 

[SteveOCZ]

Have you tried clearing your CMOS using the motherboard jumper? Something may be set wrong in the bios and that would clear it up. After you reset the bios you can set the timings and voltage again manually

 

[rookiE6400]

Hello SteveOCZ,

i just got 2 stick of 1G OCZ Platinum 6400 (non-rev2) ram over the weekend, and so far, i got 3 questions in need of your help

1. i was wondering what is the difference between non-rev2 and rev2? OCZ site listed rev2s as the dual channel, so does that mean non-rev2s cannot support dual channel? also, do you have performance data/comparison for these two modules? (kinda curious about what i am missing out by not getting the rev2s)

2. i have a Biostar 965PT MB, and i was told it's not very good with it's "AUTO" timing settings, so could you recommend a complete timing table for the modules i got? i plan to use memset to configure

3. memtest170: i had it running at 2.1v 4-4-4-12 @ 333FSB overnight and came out with 24 errors, so i went to 5-5-5-15 2.2v @ 333fsb before i left for work, will check when i get home. could you explain where under memtest i need to go to get a better understanding about the errors? is there anything i could do to eliminate these errors?

i have E4300 so i am planning to run my system at 333fsb

your advise is appreciated, thanks!

 

[SteveOCZ]

Both sets come in dual channel configs. The rev 2's use different IC's which run at slightly lower timings and voltage. You should set the timings to cas 4 trcd 5 trp 4 and tras 15 with the voltage at 2.1V. When you use memset you'll have to figure out the rest of the timings for your system.

Take a look at this forum for more detailed timings you can try
http://www.bleedinedgesupport.com/ocz/forum/forumdisplay.php?f=68

 

[Dibz]

Hi Steve....

Some damn great info you have provided..... I just purchased (2x1gb) OCZ PC-3200 Ram Model: OCZ4002048PFDC-K Dual Channel Kit. I am going to be putting this in an Asus A7N8X Deluxe MoBo Ver2 and 1.008 Bios. Can you provide me with the best settings to use, I sure would appreciate it.

 

[ryderOCZ]

Originally posted by: Dibz
Hi Steve....

Some damn great info you have provided..... I just purchased (2x1gb) OCZ PC-3200 Ram Model: OCZ4002048PFDC-K Dual Channel Kit. I am going to be putting this in an Asus A7N8X Deluxe MoBo Ver2 and 1.008 Bios. Can you provide me with the best settings to use, I sure would appreciate it.

2GB in that NF2 board is going to be a tough job unless you have flashed to the CPC off bios.

You should use the Blue slots and set the timings as:

CAS = 3
Trcd = 3
Trp = 3
Tras = 11

with 2.7 - 2.8V for the ram.

Also try setting the AGP voltage to 1.6V which will give the memory controller a bit more juice for those big sticks.

 

[SteveOCZ]

They will need 2.8V

 

[Dibz]

Ryder & Steve;

Fantastic..... Thanks for the Info. Hopefully the Ram will be here in the next few days and I will try the settings you provided.

Not sure what you mean by "Flashed to the CPC off Bios"?

BTW... I am not really into overclocking, I just wanted the extra memory to help with the RB6 Vegas game I have.

 

[PetNorth]

Hi. I have ordered a OCZ DDR2 PC2-6400 ATI CrossFire Dual Channel. Can you tell me what IC's use this mem? thx

 

[imported_AndyT]

Bump