NETWORK SERVICE ENGINEER OR SENIOR NETWORK SERVICE ENGINEER
CAMPUS INFORMATION TECHNOLOGIES AND EDUCATIONAL SERVICES
UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN
Campus Information Technologies and Educational Services (CITES) is the provider of campus-wide computing, networking, telephone, and instructional technology services supporting academic activities of faculty, staff, and students at the University of Illinois at Urbana-Champaign.
CITES has an opening for a Network Service Engineer or Senior Network Service Engineer who will provide research, design, support, guidance, and problem resolution for a locally developed suite of network administration software tools as well as RADIUS and DNS/DHCP/IPAM services. This grouping is locally referenced as network services. Experience with networking, these or similar services, support of these or similar services, or experience in a combination of these areas is required. This position works closely with application developers and network engineers. Candidates for this position should enjoy working with people, and have a desire to learn new technologies and how to integrate them with existing infrastructure. This position provides the opportunity to support a diverse user-base, and provides interesting challenges based on size, scale and scope of services.
JOB DUTIES AND RESPONSIBILITIES
• Applies researched and proven methodologies to the services they support to provide continual support to the subscribers of the Illinois network covering the three University of Illinois campuses.
• Provide ongoing maintenance and support to existing network services, including Category 1 services. This includes standard service changes, troubleshooting, fault isolation, implementation of corrective actions.
• Perform work of limited to medium/large scope and anticipated impact to subscribers of the network.
• Identifies, troubleshoots and resolves simple to complex service issues efficiently.
• Perform scripting to build or modify tools that support network services.
• Work with campus to ensure that current services are meeting needs and assess services when campus needs change.
• Evaluate new technologies as it pertains to relevant services.
• Provides significant planning and direction for the services under their control.
• Meet regularly with stakeholders to ensure network services are optimized for maximum utilization.
• Guide and collaborate with campus working groups to expand network service portfolio.
• Works directly with the vendor to obtain system updates, patches, and problem resolution and feature requests.
• Provide service direction to applications support, including Host Manager.
• Lead strategic planning cycle and manage the lifecycle of services under management.
• Provide and/or approve training and documentation for respective services.
• Provide reports, analyses, data and information and recommendations to the CITES management team.
• Provide effective collaboration with other CITES teams related to current or future services
• Facilitate knowledge-sharing for CITES staff.
• Ensure excellent Customer Service throughout the Networking group, CITES and campus community.
• Provide resolution to service and client satisfaction issues.
• Act as an advocate for CITES clients in service planning and deployment across the organization.
REQUIREMENTS FOR NETWORK SERVICE ENGINEER
• Bachelor’s degree required, preferably in Computer Science or related area.
• 3 years experience with one or more network services, like but not limited to DNS, DHCP, Proxy Services, SSL Certificates, etc.
• Demonstrated experience troubleshooting network services, including isolating faults and developing workarounds/repairs.
• Demonstrated system administration ability.
• User level capability on Unix or Linux based systems.
• Demonstrated scripting ability.
• Ability to communicate functional requirements to application developers.
• Ability to work non-traditional hours and to respond to on-call requests to provide 24 x 7 service availability.
• Demonstrated ability in effective communication and collaboration in a high performance team environment.
• Experience contributing to diverse, cross-functional teams.
• Demonstrated commitment to customer service
KNOWLEDGE REQUIREMENTS FOR NETWORK SERVICE ENGINEER
• Knowledge of networking concepts
• Knowledge of relational databases, like MySQL
REQUIREMENTS FOR SENIOR NETWORK SERVICE ENGINEER
• Minimum of five years of extensive experience troubleshooting or supporting network services, including isolating faults and developing workarounds/repairs.
• Experience contributing to and leading diverse, cross-functional teams.
• Demonstrated programming ability
KNOWLEDGE REQUIREMENTS FOR SENIOR NETWORK SERVICE ENGINEER
• Intermediate knowledge of networking concepts
• Intermediate knowledge of relational databases, like MySQL
PREFERRED KNOWLEDGE REQUIREMENTS FOR BOTH LEVELS
• Working knowledge of Unix system administration.
• Understanding of Web server administration.
• Working knowledge of networking concepts
• Understanding of relational databases, like MySQL.
• Project coordination techniques
• Understanding of common enhanced network services, like CCTV, Streaming Media, or Service Management Systems (Pinnacle).
• Basic understanding of SNMP to qualify for Senior level.
• Working knowledge of DNS
• Working knowledge of DHCP
APPOINTMENT STATUS AND SALARY
This position is a regular, full-time, twelve-month academic professional appointment and includes salary and a benefits package (24 vacation days, 12 sick days, health, dental, vision, SURS retirement). For other University provided benefits, please go to:
https://nessie.uihr.uillinois.edu. Start date is as soon as possible after the closing date. Salary is competitive and commensurate with qualifications and experience. There will be no relocation costs included in this package. Applicants should have a current, valid legal authorization to work in the United States.
TO APPLY
For full consideration, applications should be received by October 16, 2013. Please create a candidate profile at
https://jobs.illinois.edu and upload a combined package of materials in one file – PDF preferred (letter of application, resume, and the names/addresses/telephone/email of three professional references). The online application will require the names and contact information for the three professional references. Employment requires three letters of recommendation and a criminal background check for the finalist. For further information about this position, please contact Rhonda Miller at
cites-hroffice@mx.uillinois.edu or call (217) 333-4222.
Illinois is an Affirmative Action/Equal Opportunity Employer who welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity. (
www.inclusiveillinois.illinois.edu).