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My adventure with Newegg.com and Visiontek video card....
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Yes, but according to your own words
<< The company that takes your money for a product and the product is bad it is their fault no one else. >>
VisionTek sold Newegg the defective product, so it is VisionTek's fault and NO ONE ELSES! NO ONE CAN HAVE ONE SHREAD OF FAULT, but VisionTek...
Or wait, maybe it's the heat sink makers fault.... then it's THEIR 100% FAULT AND NO ONE ELSES!
<< The company that takes your money for a product and the product is bad it is their fault no one else. >>
VisionTek sold Newegg the defective product, so it is VisionTek's fault and NO ONE ELSES! NO ONE CAN HAVE ONE SHREAD OF FAULT, but VisionTek...
Or wait, maybe it's the heat sink makers fault.... then it's THEIR 100% FAULT AND NO ONE ELSES!
VisionTek sold Newegg the defective product, so it is VisionTek's fault and NO ONE ELSES!
NO ONE CAN HAVE ONE SHREAD OF FAULT, but VisionTek...
Your right I see the light now I'm getting on the phone with visiontek now to get my money back! NOT
I have to get my money back from Newegg who sold me the bad product. Then Newegg then calls Visiontek who sold them the bad product to get its money back. So to sum it up Visiontek is at fault for selling bad product to Newegg and then Newegg is at fault for selling me bad product. This is not hard to understand the concept has been around for quite sometime?
NO ONE CAN HAVE ONE SHREAD OF FAULT, but VisionTek...
Your right I see the light now I'm getting on the phone with visiontek now to get my money back! NOT
I have to get my money back from Newegg who sold me the bad product. Then Newegg then calls Visiontek who sold them the bad product to get its money back. So to sum it up Visiontek is at fault for selling bad product to Newegg and then Newegg is at fault for selling me bad product. This is not hard to understand the concept has been around for quite sometime?
Bozo Galora
Diamond Member
Gonna buy a PNY? (heh)
Had a bad GF3 of mine for 2 months.
Still waiting.
"So and so is not in his office, please leave a message"
I will never buy that brand again, and bad mouth them every chance I get.
HappyPuppy
Lifer
Firestone Tire Co. manufactured faulty tires. Ford Motor Co. unwittingly installed said faulty tires on Ford Explorers. Ford dealerships sold said Explorers with said faulty Firestone tires to customer. Customer has blowout and is killed because of said faulty tires.
You can't sue the Ford dealer who sold you the Explorer. You would be laughed out of court, even if you could find a lawer stupid enough to take the case based on the premise that the Ford dealer is responsible solely because he sold you the Explorer.
You can, however, sue Firestone Tire Co. because they have liability in manufacturing the tires.
Newegg is responsible only for replacing the product or refunding your money. They are not responsible for the useability of the product.
In addition to this, you are bound to the terms and policies available on their website.
You can't sue the Ford dealer who sold you the Explorer. You would be laughed out of court, even if you could find a lawer stupid enough to take the case based on the premise that the Ford dealer is responsible solely because he sold you the Explorer.
You can, however, sue Firestone Tire Co. because they have liability in manufacturing the tires.
Newegg is responsible only for replacing the product or refunding your money. They are not responsible for the useability of the product.
In addition to this, you are bound to the terms and policies available on their website.
ScrapSilicon
Lifer
nm
Newegg is responsible only for replacing the product or refunding your money.
YEA !!!!! I agree 100% Newegg sold me the bad product so they are RESPONSIBLE for REPLACING or REFUNDING my money! To sum this up this puts them at fault for they are RESPONSIBLE for selling me the bad product. This is what I have been saying all along. I have no clue why a few people were trying to say Newegg was not at fault for selling me bad product.
YEA !!!!! I agree 100% Newegg sold me the bad product so they are RESPONSIBLE for REPLACING or REFUNDING my money! To sum this up this puts them at fault for they are RESPONSIBLE for selling me the bad product. This is what I have been saying all along. I have no clue why a few people were trying to say Newegg was not at fault for selling me bad product.
HereThereandEverywhere
Senior member
I love newegg with an undying passion, they have never screwed me and if you buy something from them, no matter what it costs, the day after you get an RMA number, they won't charge you the restocking fee! How great is that? Maybe they only gave that to me, but newegg is still great. Don't fault them, it was mostly a fedex/visiontek problem, and no company is ever perfect. Fedex broke my Klipsch 5.1 speakers last week, but Klipsch paid for shipping both ways to get them back to me repaired. Don't fret, this isn't a perfect world.
Question, if this was so "mission critical" and you HAD to have it by Friday..... Why on earth would you order online? Thats just stupidity. You can go down to your local store and get one, if it's that important. ANYTHING can go wrong with shipping. Sure you pay a little bit more money, but at a store you can take it right back that day (if you find a problem) and you know you dont have to ship it back.
I doubt you "had" to have this by friday, but you "wanted" it. When our companies NEEDS something by the next day, we go buy it, we dont buy online. Thats your first mistake.
Sorry but it's not Neweggs fault for the shipping. It's also not their fault for the bad product. The customer service might have said something wrong, but you have to be smart enough to ask for a manager or someone higher up to get your money back. That is your fault for not doing that.
I doubt you "had" to have this by friday, but you "wanted" it. When our companies NEEDS something by the next day, we go buy it, we dont buy online. Thats your first mistake.
Sorry but it's not Neweggs fault for the shipping. It's also not their fault for the bad product. The customer service might have said something wrong, but you have to be smart enough to ask for a manager or someone higher up to get your money back. That is your fault for not doing that.
OMFG!
You said you hated newegg and would never do buisness again with them because of this!
IT WAS NOT THEIR FAULT!
They will refund you money, except shipping! GET OVER IT! MY GOD! This is common buisness practice
You were not, and I repeat, were not JUST SAYING they should replace the card.
YOU WERE BITCHING!
You said you hated newegg and would never do buisness again with them because of this!
IT WAS NOT THEIR FAULT!
They will refund you money, except shipping! GET OVER IT! MY GOD! This is common buisness practice
You were not, and I repeat, were not JUST SAYING they should replace the card.
YOU WERE BITCHING!
OMFG!
You said you hated newegg and would never do buisness again with them because of this!
IT WAS NOT THEIR FAULT!
No where did I say I hate Newegg. I said I would not do business with a company that after my first attempt to do business with them everything went wrong. And why does this bother you so much do you work for them?
They will refund you money, except shipping! GET OVER IT! MY GOD! This is common buisness practice
And your point?
You were not, and I repeat, were not JUST SAYING they should replace the card.
You are correct I didn't say they should replace the card for I canceled my order. Again what is your point?
YOU WERE BITCHING!
Where was I so called bitching? Sure sounds like you are. All I did was tell of my experence with company after first attempt to buy online. I have dicided to not do business with them anymore and for some reason you are upset with this. Again I ask do you work for them?
You said you hated newegg and would never do buisness again with them because of this!
IT WAS NOT THEIR FAULT!
No where did I say I hate Newegg. I said I would not do business with a company that after my first attempt to do business with them everything went wrong. And why does this bother you so much do you work for them?
They will refund you money, except shipping! GET OVER IT! MY GOD! This is common buisness practice
And your point?
You were not, and I repeat, were not JUST SAYING they should replace the card.
You are correct I didn't say they should replace the card for I canceled my order. Again what is your point?
YOU WERE BITCHING!
Where was I so called bitching? Sure sounds like you are. All I did was tell of my experence with company after first attempt to buy online. I have dicided to not do business with them anymore and for some reason you are upset with this. Again I ask do you work for them?
why don't you try fixing it again? I doubt newegg will take it after you have fudged around with it - so you might be on your own.
To tell you the truth Newegg also agreed I should try useing Locktite after I told them what Visiontek tech support said. Anyway card looks the same as it did when I got it out of the box.
To tell you the truth Newegg also agreed I should try useing Locktite after I told them what Visiontek tech support said. Anyway card looks the same as it did when I got it out of the box.
Kingofcomputer
Diamond Member
I can't believe they asked you to ship it back at your cost if the item is DOA.
Could there be misunderstanding, they thought you want to return it or exchange a different card?
Could there be misunderstanding, they thought you want to return it or exchange a different card?
<< I can't believe they asked you to ship it back at your cost if the item is DOA.
Could there be misunderstanding, they thought you want to return it or exchange a different card? >>
No, that is their policy. In fact, there are a lot of .coms that have the same procedure.
Zoso, we are simply wondering why you are making a BFD out of a small mishap. Suck it up and follow procedure, it really isn't that difficult.
All I did was post on this board my experence with Newegg.com. I tell you this will be the last time I do this never did I think I would get flack for not wanting to do business with Newegg.com again.
All I did was post on this board my experence with Newegg.com. I tell you this will be the last time I do this never did I think I would get flack for not wanting to do business with Newegg.com again.
Kingofcomputer
Diamond Member
Oh yes, those small vendors don't pay return shipping on DOA items.
That's why I prefer to buy from big vendors like old Onvia, I've abused it twice - once to return an immature tyan mb, once to return an immature elsa gf2mx card. Just claimed DOA and they sent me prepaid ups label.
Buying from small vendors, you need to cross your fingers.
I did buy a radeon le from newegg before, there was risk. However, newegg's good price overrides the risk.
That's why I prefer to buy from big vendors like old Onvia, I've abused it twice - once to return an immature tyan mb, once to return an immature elsa gf2mx card. Just claimed DOA and they sent me prepaid ups label.
Buying from small vendors, you need to cross your fingers.
I did buy a radeon le from newegg before, there was risk. However, newegg's good price overrides the risk.
thomsbrain
Lifer
Risk with newegg? Gimme a break.
Man, I soooo do not see the problem here.
What is so terrible about them simply asking you to follow the terms and conditions that YOU agreed to by buying from them? And as someone else said, you will be lucky if they even take it back, now that you have screwed with it by smearing stuff all over the RAM. You needed to make a choice: try to fix it OR send it back. You no doubt voided the warrenty on the card in trying to fix it.
Newegg will probably refund the money anyway. But they will not refund shipping, whether or not you think that's "right," because they are under no legal obligation to do so. In fact, your surprise that they wouldn't leads me to believe you never read the terms of agreement. For someone who claims to be cautious about buying online, that seems a little funny...
Yeah, it's a bummer whatever way you look at it. But stuff like this happens, just like if you buy a sweater from a catalog it might be the wrong size. Blaming newegg is pointless and irrational. No one is to blame here. The card was probably a lemon. You got stuck with it, just as anyone could have. It's a risk anyone takes when buying anything, not just computer hardware, and not just from an online vendor. That's how things work.
No one here works for newegg. But we support newegg because they support us by giving us the best deals and the best service out there. Period.
Man, I soooo do not see the problem here.
What is so terrible about them simply asking you to follow the terms and conditions that YOU agreed to by buying from them? And as someone else said, you will be lucky if they even take it back, now that you have screwed with it by smearing stuff all over the RAM. You needed to make a choice: try to fix it OR send it back. You no doubt voided the warrenty on the card in trying to fix it.
Newegg will probably refund the money anyway. But they will not refund shipping, whether or not you think that's "right," because they are under no legal obligation to do so. In fact, your surprise that they wouldn't leads me to believe you never read the terms of agreement. For someone who claims to be cautious about buying online, that seems a little funny...
Yeah, it's a bummer whatever way you look at it. But stuff like this happens, just like if you buy a sweater from a catalog it might be the wrong size. Blaming newegg is pointless and irrational. No one is to blame here. The card was probably a lemon. You got stuck with it, just as anyone could have. It's a risk anyone takes when buying anything, not just computer hardware, and not just from an online vendor. That's how things work.
No one here works for newegg. But we support newegg because they support us by giving us the best deals and the best service out there. Period.
If your Dad makes circuit boards and he sells a bad one, HE alone is responsible because he manufactured it. Newegg is the retailer that you purchased the product thru. They are the best in the buisiness. It really wouldnt have been a big deal for you to order another card, they would have shipped it overnite to you at no shipping charge, then when they received the faulty card back from you, they would have credited you back all your money.
BTW, the card was fully functional right? should have picked up some ASII adhesive and used that. You could have used the card without a problem. Those ramsinks dont do a hell of a lot if anything anyway.
Quit whining!
BTW, the card was fully functional right? should have picked up some ASII adhesive and used that. You could have used the card without a problem. Those ramsinks dont do a hell of a lot if anything anyway.
Quit whining!
Risk with newegg? Gimme a break.
Yes the risk you take is if product is DOA you have to pay shipping back out of your pocket. That is bad business and I wont make that mistake again.
Man, I soooo do not see the problem here.
Take off the blinders and you might see. $182 turned in to $211.00 for over night shipping. I tired to fix myself cost another 10 bucks at the advice of Visiontek and Newegg. We are now at $221.00 for the video card. I didn't get over night shipping and yes Fedx has no problem living up to overnight policy and refunded the $30.00 dollars to Newegg but I only get half of the 30 I spent Newegg is pocketing the rest. So now we are back to $206.00 but now I have to ship the card back at my cost another $10.00 so we are back to $216.00. I also now have a charge on my bank account for $206.00 that will not be off for at least 7 business days and we all know what time of year this is. It's all about customer service and Newegg does not deliver. Did they do anything wrong no but they will not get my business no more nor will I recommend them to anyone.
Anyway I went out and bought an new card at Comp USA they just got in the PNY Geforce3 Ti 200 for $199.00 and what is nice is the heatsink is part of the frame on the board and is a lot better built hardware wise then the Visiontek's heatsink.
Yes the risk you take is if product is DOA you have to pay shipping back out of your pocket. That is bad business and I wont make that mistake again.
Man, I soooo do not see the problem here.
Take off the blinders and you might see. $182 turned in to $211.00 for over night shipping. I tired to fix myself cost another 10 bucks at the advice of Visiontek and Newegg. We are now at $221.00 for the video card. I didn't get over night shipping and yes Fedx has no problem living up to overnight policy and refunded the $30.00 dollars to Newegg but I only get half of the 30 I spent Newegg is pocketing the rest. So now we are back to $206.00 but now I have to ship the card back at my cost another $10.00 so we are back to $216.00. I also now have a charge on my bank account for $206.00 that will not be off for at least 7 business days and we all know what time of year this is. It's all about customer service and Newegg does not deliver. Did they do anything wrong no but they will not get my business no more nor will I recommend them to anyone.
Anyway I went out and bought an new card at Comp USA they just got in the PNY Geforce3 Ti 200 for $199.00 and what is nice is the heatsink is part of the frame on the board and is a lot better built hardware wise then the Visiontek's heatsink.
Zoso4,
You are getting flak for being ridiculous -- whether you like to admit it or not.. Trust me, 99.9% of online companies would prefer NOT to deal with your "type"..
Send it back..
Get whatever money is coming to you..
and most importantly.. "never get into anything you don't fully or are not willing to understand and/or accept".. <- take it as a life lesson..
You are getting flak for being ridiculous -- whether you like to admit it or not.. Trust me, 99.9% of online companies would prefer NOT to deal with your "type"..
Send it back..
Get whatever money is coming to you..
and most importantly.. "never get into anything you don't fully or are not willing to understand and/or accept".. <- take it as a life lesson..
Dude, you are getting less sympathy with each post.
Face it. Newegg fulfilled all of their obligations and then some. Their policies are no different than most vendors. Look at your receipt if looking at their webpage is too difficult. It is clearly stated that they support issues with OEM products. Retail products are the responsibility of the manufacturer.
Like I said in my previous post, VISIONTEK IS NVIDIA'S MAIN BOARD DESIGNER AND OEM. Many companies work off the reference design, buy circuit boards or even complete cards from Visiontek. You only did Visiontek a favor by buying the PNY and supported any future development. So whether PNY is "better" than a Visiontek is really a moot point. For all we know it could have came straight from Visiontek. For example:
PNY GeForce3 TI500
Leaktek GeForce3 TI500
Hercules/Guillemot GeForce3 TI500
Visiontek GeForce3 TI500
Hmmm.... things look very similar here.
Click here is you want a Zoso4 GeForce Card
Windogg
Face it. Newegg fulfilled all of their obligations and then some. Their policies are no different than most vendors. Look at your receipt if looking at their webpage is too difficult. It is clearly stated that they support issues with OEM products. Retail products are the responsibility of the manufacturer.
Like I said in my previous post, VISIONTEK IS NVIDIA'S MAIN BOARD DESIGNER AND OEM. Many companies work off the reference design, buy circuit boards or even complete cards from Visiontek. You only did Visiontek a favor by buying the PNY and supported any future development. So whether PNY is "better" than a Visiontek is really a moot point. For all we know it could have came straight from Visiontek. For example:
PNY GeForce3 TI500
Leaktek GeForce3 TI500
Hercules/Guillemot GeForce3 TI500
Visiontek GeForce3 TI500
Hmmm.... things look very similar here.
Click here is you want a Zoso4 GeForce Card
Windogg
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