No, it's not a help desk. We design, maintain, support, and secure cloud-based data networks and phone systems for companies so they don't have to have any physical hardware onsite. Thanks for trying to minimize things though. That's all besides the point though- point is you can't come into a job with little to no street cred and make stupid demands because you have a false sense of entitlement. You work your life around your job...that's how it works for the first few years. After you've built a reputation and some experience, you've become a valuable employee and THEN you can start making requests.
PS- This is the best company I've ever worked for. No lie. Boss comes in every morning, pats you on the back and asks how everything is going, puts your favorite drink in front of you (mine is Monster Rehab Peach Tea), and makes sure you have everything you need+ extra. He's a pilot and flies us around on weekends, he gives awesome gifts like laptops and SONOS speakers for Christmas, and he lets me BBQ for the office once or twice a month. The office is like an organized frat house, and I laugh until I cry at least once a day. We have a local who's-who of talent that allows for that type of environment. It's great!