grrr i'm boycotting arbys!!!!!!!!!!!!!!

[mithrandir2001]

Three sandwiches for $5 and you complain about not getting enough sauce packets?

Oh, brother!

The drive-thru lady lacks tact and doesn't have the right service skills - can't deny that - but I'm sure she's been given orders to limit the distribution of sauce packets.

Arby's sells 6-8oz jars of their sauces for $1. Very fair, I think.

 

[Ameesh]

Originally posted by: RossMAN
WTF?

Are you serious?

I am freakin' outraged!

You need at least 3 packets of Arby's sauce and Horsey sauce per half bun, so that's 12 packets total per sandwich!!! Not 1!

OMFG where's my gun.

haha

 

[gar598]

Originally posted by: vi_edit

You maybe correct in your whole pricing diagram but arby's will never build a loyal customer base with these types of atitudes.

Arby's is a franchised business. This means that every store is privately owned an operated. An arby's in Las Vegas has different owners and operators than one in Seattle. Each owner/franchisee has their own tolerances/policies. The group that I work for don't enforce this policy, but they may once we start making some forecasts on exactly what this is costing us.

If you aren't happy with getting one packet, go inside and use the pump station and get as much as you want.

Obviously they're all franchised but that still doesn't negate the fact that every store projects the arby image (whatever the hell that is). It's not at all about money I know of NO other fast food restaurant in which something like this would/could occur. And the point about going inside defeats the purpose of the whole drive thru concept. I think we're straying away from my main point of appeasing the customer. So what if they spend .30 cents on me....I would be more likely to return if they did.

 

[Jmman]

That is exactly right, and the Arby's franchise aggreement states that. My job as a FBM was to ensure that each Arby's franchise does uphold the image of the brand, and IMHO, this kind of service is ridiculous. Sure, I understand the margins are tight and that it doesn't make sense to hand out tons of sauce packets, but to refuse to give out more sauce to a paying customer borders on the ludicrous. I am tempted to forward this to some of my former co-workers at the corporate office. They would come unglued....:Q

 

[vi edit]

If you had been paying full price, I highly doubt you would have been given any flack for it. But, you are getting the food nearly at cost, at almost half the normal price.

Walk into a car dealership, pay invoice price for a car, and ask for 2 free oil changes and see what kind of response you get from them.

 

[Cyberian]

Originally posted by: yamahaXS
mmm....horsey sauce! its so good...but what the hell is in it?

You really don't want to know.

 

[vi edit]

Horsey Sauce®

Soybean oil, water, high fructose corn syrup, vinegar, corn syrup, egg yolks, modified food starch, salt, spices, horseradish powder, sodium benzoate, artificial flavor, disodium EDTA.

 

[gar598]

Originally posted by: vi_edit
If you had been paying full price, I highly doubt you would have been given any flack for it. But, you are getting the food nearly at cost, at almost half the normal price.

Walk into a car dealership, pay invoice price for a car, and ask for 2 free oil changes and see what kind of response you get from them.

It shouldn't matter what price I paid. Your analogy on the comparison of buying a car and fast food is absurd. Again, lets look at the majority of fast food establishments, I don't see them rationing out packets.

 

[gogeeta13]

Originally posted by: Dezign
Yay for sauce pumps!

3 for $5? Yum. I wish there was an Arby's nearby.

Peace,
Dezign

The beef n cheddah have been 5 for 5 at my local arbys for at least 6 months

Personally, I like the 2 chicken sandwich for 4.44 deal, chicken bacon n swiss YUM!

 

[StageLeft]

I've been boycotting arbys since the first time I tried their food and laid witness to cat-in-wrapping fast food! YUcKY!!!

 

[vi edit]

It shouldn't matter what price I paid. Your analogy on the comparison of buying a car and fast food is absurd. Again, lets look at the majority of fast food establishments, I don't see them rationing out packets.

And there is a reason why many franchises are contracting, instead of expanding. Companies that can't identify, and respond to money losing areas don't last.

We don't see eye to eye on it. We probably never will. Companies aren't in business to loose money. Just look at the internet for that example - all the closing websites, the changeover to subscription based content, the ever increasing charges for cable modem/dsl line, ect.

 

[John]

I can't believe I just read this entire thread. :Q

Arby's is not on my regular list of FFR's. However I would be annooyed if the DT CSR refused to give me a couple of extra packets of sauce if I asked for them. I agree wholeheartedly with not giving out condiments to every customer, but when they ask you should accomodate them within reason.

 

[gar598]

Originally posted by: vi_edit

It shouldn't matter what price I paid. Your analogy on the comparison of buying a car and fast food is absurd. Again, lets look at the majority of fast food establishments, I don't see them rationing out packets.

And there is a reason why many franchises are contracting, instead of expanding. Companies that can't identify, and respond to money losing areas don't last.

We don't see eye to eye on it. We probably never will. Companies aren't in business to loose money. Just look at the internet for that example - all the closing websites, the changeover to subscription based content, the ever increasing charges for cable modem/dsl line, ect.

I realize companies are not in business to LOSE money but the fact still remains that they will have a higher chance of gaining more profits if they offer a friendly atitude/atmosphere to the customer.

All I can say is a corporation/business will NEVER suceed without PLEASING the consumer.

 

[Occifer]

The McDonalds near me has switched from the pump station for ketchup, to big tubs of packets. You can walk inside and grab two handfulls if you want. They're gonna go bankrupt!! :Q

 

[Jugernot]

Some McDonalds places do it too....

 

[silent tone]

It's not stealing. It's like the penny dish at the gas station. You take a penny if you need it. But we're just taking fractions of a penny... a few million times.

Are there any of life's lessons not found in office space?

Doesn't a limit of 2 packets per entree sound more reasonable? The percentage of freeloaders and freaks that would want >2 per burger are much lower than >1 per burger.

My local arby's won't give you barbecue sauce unless you order 'approved' menu items. They can FOAD!

 

[vi edit]

Originally posted by: HighTechRedneck
The McDonalds near me has switched from the pump station for ketchup, to big tubs of packets. You can walk inside and grab two handfulls if you want. They're gonna go bankrupt!! :Q

Maybe so...McDonald's Stock
Vs. Wendy's
Vs Triarc (Arby's)
Vs. Panera

Who's stock is doing the worse? Arby's has gone down, but it's no lower than it was in January.

 

[gar598]

Originally posted by: vi_edit

Originally posted by: HighTechRedneck
The McDonalds near me has switched from the pump station for ketchup, to big tubs of packets. You can walk inside and grab two handfulls if you want. They're gonna go bankrupt!! :Q

Maybe so...McDonald's Stock
Vs. Wendy's
Vs Triarc (Arby's)
Vs. Panera

Who's stock is doing the worse? Arby's has gone down, but it's no lower than it was in January.

Please tell me you are kidding, are you relating the whole packet issue to a corporation stock price? There are a lot more wasted profits inside the ranks than the consumer has any dealings with. I bet employee theft equates to more than the price of condiment packets per a year.

 

[vi edit]

My last post was a joke, although it does show some interesting trends.

 

[deftron]

Originally posted by: vi_edit

If you aren't happy with getting one packet, go inside and use the pump station and get as much as you want.

Maybe the manager should have offered to sell gar58 extra packets at 2¢ each, if it's that big of a deal to loose that
much on a customer...

It's your job to go out of your way to make a customer happy, not the customer's job to go out of his way to make you 2¢

 

[Thegonagle]

Well, I happened to work at an Arby's for my first job when I was 16.

It's true that their policy is to only give one packet per sandwich if you don't request more.

But if you do request more, they should give it to you.

She was just dumb, and her manager was just an ass-kissing bore of a person.

So you can boycott Arby's, but I'm not gonna sweat it, unless I don't get the 6 cents worth of condiments that I'm requesting for their loss-leader special.

Your story reminds me of a similar incident I had with a particular McDonald's restaurant, during a brief period that they though it would be OK not to toast the hamburger buns anymore. Well, let me tell you, that not toasting the buns was not OK, and a great number of customers apparently let them know it. I was one of those customers. On two occasions, I visited the McDonald's nearest to my residence, and both times I asked for them to toast the bun on my sandwich. And they did. But the second time it I asked, the manager brought me my food and told me that I "couldn't be asking for them to toast the bun all the time." No problem I thought, and never went back to that McDonalds ever again. Not to my surprise, McDonald's as a chain changed their procedure again and went back to toasting the bun on every sandwich that they served.

 

[vi edit]

Our policy, with extra honey mustard and bbq sauce anyway, is to charge $.25 extra for it, so yes, you can purchase them.

If I REALLY want to get anal, I could point out to you that the arby's condiment packets contain roughly 50% more by weight(which is in the competitors favor) than what McDonalds, Burger King, Wendy's, ect have.

Arby's are 14g, vs. the 9 grams of the other guys.

 

[gar598]

Originally posted by: Garfang
Well, I happened to work at an Arby's for my first job when I was 16.

It's true that their policy is to only give one packet per sandwich if you don't request more.

But if you do request more, they should give it to you.

She was just dumb, and her manager was just an ass-kissing bore of a person.

So you can boycott Arby's, but I'm not gonna sweat it, unless I don't get the 6 cents worth of condiments that I'm requesting for their loss-leader special.

Your story reminds me of a similar incident I had with a particular McDonald's restaurant, during a brief period that they though it would be OK not to toast the hamburger buns anymore. Well, let me tell you, that not toasting the buns was not OK, and a great number of customers apparently let them know it. I was one of those customers. On two occasions, I visited the McDonald's nearest to my residence, and both times I asked for them to toast the bun on my sandwich. And they did. But the second time it I asked, the manager brought me my food and told me that I "couldn't be asking for them to toast the bun all the time." No problem I thought, and never went back to that McDonalds ever again. Not to my surprise, McDonald's as a chain changed their procedure again and went back to toasting the bun on every sandwich that they served.

I'm waiting for vi to come and explain how the extra toasting effected the margins of McDonalad's. This should be great.

 

[vi edit]

I'm waiting for vi to come and explain how the extra toasting effected the margins of McDonalad's. This should be great.

Don't know, don't really care to be honest. It doesn't really have a trackable inventory associated to it. It comes down more to local enforcement by franchise managers.

In a related/unrelated topic, I was reading an eweek magazine that I get, and there was an interview in there with Michael Dell. He was talking about how they saved 40,000 labor hours a year just by changing the way they taped up the boxes and saving about 5 seconds a box.

Translated into the cost of labor per hour, that's $222,000 per year at only $5.50 an hour. Just for switching up how they package boxes.

When you own a company, and it's your money on the line, you'll understand.

 

[Angrymarshmello]

Originally posted by: gar598

Originally posted by: vi_edit

It shouldn't matter what price I paid. Your analogy on the comparison of buying a car and fast food is absurd. Again, lets look at the majority of fast food establishments, I don't see them rationing out packets.

And there is a reason why many franchises are contracting, instead of expanding. Companies that can't identify, and respond to money losing areas don't last.

We don't see eye to eye on it. We probably never will. Companies aren't in business to loose money. Just look at the internet for that example - all the closing websites, the changeover to subscription based content, the ever increasing charges for cable modem/dsl line, ect.

I realize companies are not in business to LOSE money but the fact still remains that they will have a higher chance of gaining more profits if they offer a friendly atitude/atmosphere to the customer.

All I can say is a corporation/business will NEVER suceed without PLEASING the consumer.

You're arguing over a fvcking arby's sauce packet. GET A LIFE