companies with great customer service. list 'em

[natto fire]

I have actually had ok to great customer service everytime I have needed it, which I have kept to a minimum. I think the key is to not be a pain in the ass bad attitude fucktard when you have to talk to someone in person.

I always make a note of the name of the person that is helping me, seems to build rapport when I address people by their name. The main thing for me is to remember there is a person on the other end of that fake communication method. I thoroughly enjoy communicating with people in real life so YMMV...

 

[Squisher]

AMES

 

[Exterous]

I'm surprised so many people mention Corsair. They shipped me some memory that UPS damaged and it was a clusterfuck getting it straightened out. They would have screwed me if I didn't have decent records of every step I took and hoop I had to jump through.

Now that you mention it I had a horrible experience with them as well. Couldn't get anyone to return my calls or emails - had my ram 3 weeks longer than they said they would etc

 

[blackangst1]

Safeway
Amex
Navy Federal Credit Union

 

[etrigan420]

-ATi (Back when they were their own company and made their own video cards)
-Sprint (They've been good to me...:shrug: )
-Corsair
-MWave
-Newegg

The only company I've received exceptionally unsatisfactory CS from was Comcast.

 

[QueBert]

Logmein.com, I recently had a problem with a clients ability to print remotely, so I had to call a few times. The dudes knew their shit and were quick. Both seemed to know computers inside and out, I was shocked.

 

[Dulanic]

Forever I would say Amazon. However, due to a "miskey" by their receiving department I went through 4 days of calls to get an issue resolved. So they are no longer on the top of my customer service list.

I agree with the following however...

Corsair and Newegg have great CS. Comcast is at the very top of the worst list.

 

[BlahBlahYouToo]

I'm surprised so many people mention Corsair. They shipped me some memory that UPS damaged and it was a clusterfuck getting it straightened out. They would have screwed me if I didn't have decent records of every step I took and hoop I had to jump through.

I've had good experiences with Crutchfield, Amazon and Logitech.

i've had to RMA memory once and it was Corsair RAM.
all it took was a memtest and shipping back the bad RAM.

crutchfield i've had one issue and they took care of it promptly.

 

[Capt Caveman]

Just wanted to add Autozone.com

Needed to buy a part and couldn't get the exact information I needed on the part from any website. I emailed Autozone and they replied back after contacting the manufacturer to confirm the info.

I ordered the parts and received them yesterday. They're not the exact size they listed on their website nor confirmed thru their customer service. I emailed them today and they called me to tell me that they're going to send me the correct parts for free and overnight them to me. And I can just returned for a full-refund the order I received in the mail to one of their stores.

 

[darkewaffle]

Props to Crutchfield. Not only does their website do a solid job tailoring your product to your purchase, but they throw a bunch of it in for free, low minimum cost for free shipping, and I found a $20 off coupon that worked.

And then when I couldn't figure something out, I called them, only had to wait a few seconds to talk to someone and the guy knew exactly what I was talking about and had me on my way in about 90 seconds.

 

[Linflas]

Sprint

This is the same Sprint that sent me a bill for $2 and some odd cents that I did not owe for +/-2.5 years and I could never get a human being on the phone to straighten it out because they demanded a cell phone number I no longer had as a filter between me and a human being?

 

[roguerower]

USAA +1
Navy Federal Credit Union
Amazon - Kindle stopped working. Within an hour of me calling them there was a replacement on the way.
Dell - Good CS when I had my Precision notebook.

 

[Leros]

I just canceled my Citi card. It was the most painless process I've ever had.

It basically went like this:
Me: "I'd like to cancel my card"
CSR: "Ok, no problem. Just give me a minute. Alright sir, your account has been closed. Have a good night".

 

[oogabooga]

Same companies other people have mentioned

Costco
Amazon
Target
REI
Newegg

I would have no problem buying something from any of the above and worry about it sucking then having to deal with a pain in the ass review process. I like amazon/newegg review to look at and see what other peoples experiences have been (though I take them with a grain of salt). And with REI they actually seem to have a staff that knows what they are talking about which is nice.

I don't use them anymore but I remember Verizon had great customer service, they just charged an arm and a leg. I have sprint right now, and other than the long wait sometimes, they've been pretty good.

 

[alfa147x]

I thought NewEgg had good support... Until recently. Off my list.