any laws on the topic? I was sent the wrong item from a business via mail, do I have to ship it back?

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herrjimbo

Senior member
Aug 21, 2001
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Originally posted by: KK
Originally posted by: zinfamous
Originally posted by: KK
Originally posted by: zinfamous
Originally posted by: KK
Originally posted by: DrPizza
Originally posted by: Farang
In fairness DrPizza anyone can say he should return it and look like a good person, but I'm sure at least one person on that list would do something different in reality.

In reality, I think everyone would end up doing the same thing: shipping the television back, or paying for the television. There are no other legal options. The only difference is how much of an asshat the person is between the time when the wrong television arrives at their door & when it gets shipped back.

I think the level of asshattery would be determined by the company that erroneously shipped the tv. If it was a shitty company that has been known to screw its customers(best buy type), then I, and I'm guessing a few others, would end up shipping it back but would hold their nuts to the fire. If it was a customer friendly company such as newegg when it first started, then I would be more accommodating, even as willing to possibly drop it off somewhere if not too cumbersome. But in either case, I believe I would try to first make contact with them to settle on a compromise that would benefit both the company and myself, such as buying the tv at a discount such as the OP said he tried.

He didn't try. they offered him $600 off the price. He wanted $1200 off, based on some BLACK FRIDAY ad, which any consumer worth their salt knows is off-limits in bargaining. Every single interaction with the company, as he described it here, has been nothing but douchebaggery on display with no legitimate attempt to fix the error.

He did try, but it wasn't acceptable to the company, which I would like to know what company this is. Anyways, give it time, I'm sure he'll send it off.

making a BS offer is NOT trying. It's not the company's fault that the OP fails at bargaining and reality. he made an offer that was ONE HUNDRED DOLLARS LESS than a FUCKING BLACK FRIDAY ad from a local Brick and Mortar store, a bargain that likely was not even in effect when the OP made this "offer."

Anyone knows that BF deals are not price-matchable, and simply do not apply in real-world bargaining. The OP was simply being a douche. I'll go back and check, but I'm hard-pressed to imagine that he offered to pay more for the 46" set than he actually paid for the one that he ordered.

I dunno what the cost of the 46" was originally, and I'm not sure what he offered dollarwise. If shipping the unit back is going to cost them ~100 dollars, and if the box was opened, then how much should he have offered. I dunno, if I was in his shoes and actually wanted the TV then I would have searched what that tv was going for and subtract the cost of shipping. Maybe he went alittle too far with his perceived diminished value of it, but who knows what the company would say if you don't ask. From what I gather, he asked, they said no and gave him a counter offer, to which he said no. No harm done on either side. Do you fault the company for making a "offer" that the OP didn't see fit for the circumstance?
yes, but, HE opened it.

 

zinfamous

No Lifer
Jul 12, 2006
111,857
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Originally posted by: KK
Originally posted by: zinfamous


He did try, but it wasn't acceptable to the company, which I would like to know what company this is. Anyways, give it time, I'm sure he'll send it off.

making a BS offer is NOT trying. It's not the company's fault that the OP fails at bargaining and reality. he made an offer that was ONE HUNDRED DOLLARS LESS than a FUCKING BLACK FRIDAY ad from a local Brick and Mortar store, a bargain that likely was not even in effect when the OP made this "offer."

Anyone knows that BF deals are not price-matchable, and simply do not apply in real-world bargaining. The OP was simply being a douche. I'll go back and check, but I'm hard-pressed to imagine that he offered to pay more for the 46" set than he actually paid for the one that he ordered.

I dunno what the cost of the 46" was originally, and I'm not sure what he offered dollarwise. If shipping the unit back is going to cost them ~100 dollars, and if the box was opened, then how much should he have offered. I dunno, if I was in his shoes and actually wanted the TV then I would have searched what that tv was going for and subtract the cost of shipping. Maybe he went alittle too far with his perceived diminished value of it, but who knows what the company would say if you don't ask. From what I gather, he asked, they said no and gave him a counter offer, to which he said no. No harm done on either side. Do you fault the company for making a "offer" that the OP didn't see fit for the circumstance?[/quote]

He posted that the 46" was $1800 on the website. They offered to sell it to him for $1200--the lowest they had sold it for that year. They refused his piddly offer of $810, after he claimed that a local BF ad had it for $900 (he took off the "standard 10%" b/c it was now an open box. again: SUPREME DOUCHE--fucker opened the box himself, knowing it was not his TV)

don't forget:
1. He initially contacted them about the bracket that he also ordered, which hadn't arrived.
2. They asked him about his receiving the wrong set--OP NEVER intended to give the TV back, despite the dilemma suggested in the thread title.
3. posts on AT only after he had spoken with them, had decided he would not return it.

EDIT: I don't see how you missed these details, or even arguing in his defense when you haven't read all of his posts:
Originally posted by: RIGorous1


Ok all I'm calling these people back up to negotiate keeping this thing legitimately...

Comparable BF ads have the 46" at $900, so should I offer $800?

Originally posted by: RIGorous1
Ok I talked to CSR and they were unwilling to negotiate to a reasonable price.

I pointed out that today on BF the same model TV goes for $900 online and offered them $810 (accounting for 10% of a opened box item). The CSR said that the TV normally goes for $1800 on their website and that the best they could do was drop it to $1200 which was the lowest price they've had on this item this year. Unwilling to accept this price I asked them about if they had any special arrangements with USPS to pickup the item that they mistakenly shipped to me, but the CSR said that they would only send me a prepaid shipping label. So I asked what about the box that I ripped open!? He said that I shouldn't have opened the box and that I should do my best to "restore it to its original condition" and use the prepaid shipping label.

This is truly BS. They are not making it any easier for me to return this thing and they won't negotiate...
 

BoomerD

No Lifer
Feb 26, 2006
66,271
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Originally posted by: herrjimbo

yes, but, HE opened it.

How can the OP be faulted for that? How else could he have known that they shipped him the wrong TV?
Obviously he couldn't tell by the size of the box that it was bigger than he ordered...or by the writing on the box...hell, anyone could make the mistake of thinking that "46 inch" was the same as "32 inch." :D

Hmmm, should the company try to charge the OP the difference between unopened price and what they could sell the "open box" set for?

Since he's been such a douchebag all along, it'd seem fair to me...;)
 

Turin39789

Lifer
Nov 21, 2000
12,218
8
81
OP, let us know when you send it back.


What model of tv did you order and what did they send you? Where did you see it at bf for that price?
 

herrjimbo

Senior member
Aug 21, 2001
830
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Originally posted by: KK
Originally posted by: herrjimbo
yes, but, HE opened it.

This is true. Would you? I dunno if I would have or not.

i don't know if i would have or not. i was just stating that for the argument of the open box policy for purchasing same.
 

zinfamous

No Lifer
Jul 12, 2006
111,857
31,346
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Originally posted by: KK
Originally posted by: herrjimbo
yes, but, HE opened it.

This is true. Would you? I dunno if I would have or not.

I can't honestly say that I wouldn't, b/c I would be curious about a much smaller TV shipped in an obviously larger box. Also, may need to confirm shipment.

HOWEVER, OP says he destroyed the box. ....WTF destroys their box when opening? These boxes are easy as hell to open, and being the 98% chance of this not being the TV you ordered after seeing the box, most would realize that they need to keep the box intact.
 

zinfamous

No Lifer
Jul 12, 2006
111,857
31,346
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Originally posted by: herrjimbo
Originally posted by: KK
Originally posted by: herrjimbo
yes, but, HE opened it.

This is true. Would you? I dunno if I would have or not.

i don't know if i would have or not. i was just stating that for the argument of the open box policy for purchasing same.

This is the thing. He's deflecting the problems that are his responsibility as bargaining chips.

OP is a moron. Again, I don't think half the people that are after him would be so if it wasn't so clear how wrong the OP is, and how pathetically he's handled the situation.
 

herrjimbo

Senior member
Aug 21, 2001
830
11
81
Originally posted by: zinfamous
Originally posted by: herrjimbo
Originally posted by: KK
Originally posted by: herrjimbo
yes, but, HE opened it.

This is true. Would you? I dunno if I would have or not.

i don't know if i would have or not. i was just stating that for the argument of the open box policy for purchasing same.

This is the thing. He's deflecting the problems that are his responsibility as bargaining chips.

OP is a moron. Again, I don't think half the people that are after him would be so if it wasn't so clear how wrong the OP is, and how pathetically he's handled the situation.

i couldn't have said it better
 

DaTT

Garage Moderator
Moderator
Feb 13, 2003
13,295
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I am curious as to what the OP has decided to do, pay, keep, ship?
 

venkman

Diamond Member
Apr 19, 2007
4,950
11
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Originally posted by: DaTT
I am curious as to what the OP has decided to do, pay, keep, ship?

My guess would be either keep or keep and tell us he shipped.
 

KK

Lifer
Jan 2, 2001
15,903
4
81
Originally posted by: zinfamous
Originally posted by: KK
Originally posted by: herrjimbo
yes, but, HE opened it.

This is true. Would you? I dunno if I would have or not.

I can't honestly say that I wouldn't, b/c I would be curious about a much smaller TV shipped in an obviously larger box. Also, may need to confirm shipment.

HOWEVER, OP says he destroyed the box. ....WTF destroys their box when opening? These boxes are easy as hell to open, and being the 98% chance of this not being the TV you ordered after seeing the box, most would realize that they need to keep the box intact.

Yeah, definitely would not fuck the box up knowing that there was a slight chance it was going back. Probably as much as I would do was peek in the box, make sure there was a tv in there.

As for the offering price of 810 dollars, yeah that was lowballing, but on the other hand since the lowest price they had offer that tv was 1200, they should have come down to 1100 given the circumstance. And who knows maybe this tv normally goes for 1000 at other locations. Its kinda hard to say without alittle more details.
 

RaistlinZ

Diamond Member
Oct 15, 2001
7,470
9
91
If a 10 year old boy can return $10,000 then surely a grown-ass man like yourself can do the right thing and return the TV they sent you.

You are an embarrassment to all men. :thumbsdown:
 

Aquila76

Diamond Member
Apr 11, 2004
3,549
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Originally posted by: RaistlinZ
If a 10 year old boy can return $10,000 then surely a grown-ass man like yourself can do the right thing and return the TV they sent you.

You are an embarrassment to all men. :thumbsup:

QFT. Douchebags like the OP are the reason this country is in the sh*thole it is right now.

Greedy, manipulative, screw over anyone, and then ask for a handout due to circumstances caused by their own stupidity.
 

rudeguy

Lifer
Dec 27, 2001
47,351
14
61
Originally posted by: Aquila76
Originally posted by: RaistlinZ
If a 10 year old boy can return $10,000 then surely a grown-ass man like yourself can do the right thing and return the TV they sent you.

You are an embarrassment to all men. :thumbsup:

QFT. Douchebags like the OP are the reason this country is in the sh*thole it is right now.

Greedy, manipulative, screw over anyone, and then ask for a handout due to circumstances caused by their own stupidity.

Let him go. Chances are the OP will keep the set and ignore the bills the place sends him. Then in a few years he will try getting a loan or a new CC and his credit will have issues because of this. Then he will post a thread about it and we can all lul.

 

KK

Lifer
Jan 2, 2001
15,903
4
81
Originally posted by: RaistlinZ
If a 10 year old boy can return $10,000 then surely a grown-ass man like yourself can do the right thing and return the TV they sent you.

You are an embarrassment to all men. :thumbsup:

Come on now, what's a 10 year old going to do with $10000? Buy a hooker/teacher, or spend it on meth?
 

silverpig

Lifer
Jul 29, 2001
27,703
12
81
Originally posted by: rudeguy
Let him go. Chances are the OP will keep the set and ignore the bills the place sends him. Then in a few years he will try getting a loan or a new CC and his credit will have issues because of this. Then he will post a thread about it and we can all lul.

...at which point he'd be nominated for ownage of the year :)
 

BoomerD

No Lifer
Feb 26, 2006
66,271
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Originally posted by: KK
Originally posted by: RaistlinZ
If a 10 year old boy can return $10,000 then surely a grown-ass man like yourself can do the right thing and return the TV they sent you.

You are an embarrassment to all men. :thumbsup:

Come on now, what's a 10 year old going to do with $10000? Buy a hooker/teacher, or spend it on meth?

I thought the kid was 17...definitely at the age where a hooker might be a worthy expenditure...or meth.

In either case, a far better citizen than the OP.
 

Turkish

Lifer
May 26, 2003
15,547
1
81
Originally posted by: RaistlinZ
If a 10 year old boy can return $10,000 then surely a grown-ass man like yourself can do the right thing and return the TV they sent you.

You are an embarrassment to all men. :thumbsup:

:thumbsup:
 

tm37

Lifer
Jan 24, 2001
12,436
1
0
Just out of curiousity what company did you order this from.

We had a situation where our shipping guy shipped out a 25K peice of equipment rather than the 7K piece.

Needless to say the person on the other end was very helpful and we simply issued a call tag and got it back.

Mistakes happen and I for one alway try and treat those as I wish to be treated and not just when my kids are watching.

there will come a time when someone will make a mistake that will cost you and your only hope is that someone will be willing to work with you for resolution.

I have been shpped the wrong thing on occasion and I have always contacted the company ASAP to resolve it and I have never had an issue with that.

And who is shipping 1000 dollar TV's via USPS?
 

zinfamous

No Lifer
Jul 12, 2006
111,857
31,346
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Originally posted by: silverpig
Originally posted by: rudeguy
Let him go. Chances are the OP will keep the set and ignore the bills the place sends him. Then in a few years he will try getting a loan or a new CC and his credit will have issues because of this. Then he will post a thread about it and we can all lul.

...at which point he'd be nominated for ownage of the year :)

I'm hoping his civil suit (company being the plaintiff) makes it to Judge Judy or Judge Mathis. I'd love to see this thread, recording of the OP's phone call, and the destroyed box introduced as evidence against the OP.

Of course, the reaming that the OP would get from Judy/Mathis would be gold.
 

herrjimbo

Senior member
Aug 21, 2001
830
11
81
i'm thinking the op has utterly embarrassed himself over this and will probably not show his face in this thread.

i could, however, be wrong.
 

Reckoner

Lifer
Jun 11, 2004
10,851
1
81
OP, the way to end this all is simple:

1) Call them back
2) Explain that you want to get the matter resolved for both ends. That the box is no longer suitable for return shipment, and that you require a new box/prepaid label.
3) Tell them to have either FedEx or UPS come to your house to pick the item up. If they give you hassle on this (which any company worth a grain of salt shouldn't), tell them you don't have suitable transportation for an item that size.
4) In a non-demanding fashion, ask if anything can be done in terms of a discount for the ORIGINAL item you purchased.
5) Accept ANYTHING they offer on said item, 5% off, free pencil, hat, WHATEVER.
6) Take pride in knowing you did the right thing and may even benefit in the form of a discount on your original purchase by the end of this.


 

MustangSVT

Lifer
Oct 7, 2000
11,554
12
81
They arent exactly making it easy for him to return it. I would expect the original TV to be shipped with a return package of some sort.

 
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