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advise on a shipping issue with newegg..... am I being unreasonable?

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Zivic said:
They had control of the item as they are the ones that requested it be returned to them... via their contract with UPS... if they have that control, and have tracking info, why do I need to be the one to hold all the risk on the item getting back to them? again, my money is on the table with nothing to show for it.


Newegg is not a courier service, but they do hold the account under which the item was shipped, they did initiate the shipment and obviously hold control over the shipment details... in this instance, ups is an extension of newegg

the very moment that item initiated its route back to them whatever perceived possession I had on the item was gone. It was clearly in their control. at that time, a replacement should have been sent, no questions asked
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Hate to break it to you, but it was not in their control.

Again you are being unreasonable...sounds like you don't have enough balance to float on a credit card.
 
Your argument is that you've done nothing wrong, and if UPS screwed up its NewEggs job to deal with UPS over the "missing" package and they should just send you a new one. For some reason, you expect NewEgg to refrain from considering that a customer might try to capitalize on a shipping mistake. Therefore they need your CC in case you plan to commit fraud. Yes you probably aren't, but it happens all the time. Just try looking at it from a business owners perspective.

Secondly, the package is not in NewEggs control. They have a contract with UPS yes, but they only make requests and have no actual control over day to day operations of UPS once a package leaves their warehouse. Having a contract with another company does not automatically make you liable for their mistakes.

Really you are expecting too much in general.
 
Skunkwourk said:
Your argument is that you've done nothing wrong, and if UPS screwed up its NewEggs job to deal with UPS over the "missing" package and they should just send you a new one. For some reason, you expect NewEgg to refrain from considering that a customer might try to capitalize on a shipping mistake. Therefore they need your CC in case you plan to commit fraud. Yes you probably aren't, but it happens all the time. Just try looking at it from a business owners perspective.

If I physically recieved the item... heck, even if UPS claimed to deliver the item to me, I would fully understand the CC

Secondly, the package is not in NewEggs control. They have a contract with UPS yes, but they only make requests and have no actual control over day to day operations of UPS once a package leaves their warehouse. Having a contract with another company does not automatically make you liable for their mistakes.

Really you are expecting too much in general.
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Newegg had control of the package. they are the ones that initiated the reroute. that is what is unique about this situation.
 
Zivic said:
Newegg had control of the package. they are the ones that initiated the reroute. that is what is unique about this situation.
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Im not sure we have the same definition of "control" but in any event it doesn't matter. NewEgg is requesting a return of the package via UPS but because they are separate entities, NewEgg can't know for sure whats going on with the package.

NewEgg gets a tracking number for UPS packages just like the rest of us, but that information comes from UPS's system. Even if they ask for it back, until they get the actual package back they have no idea what actually happened to it.

Finally, your CC company is the only insurance each of you have in case the other party is attempting to commit fraud. In exchange for your CC info, NewEgg is willing to put a second item in transit in the hopes of getting it to you faster.

EDIT: Just want to add. Its the fact that UPS and NewEgg are separate entities that this poses such a problem to you. NewEgg is initiating a return of their package, but they can't guarantee that UPS will follow the request or even receive it in time. Just in case UPS misses the memo and accidentally sends both packages to your house, NewEgg needs a little insurance. Communication between two companies isn't always instantaneous or reliable.
 
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By shopping online you accept the risks of shipping delays, however you deserve a refund on any express shipping options because they failed to deliver that service.

Newegg has the right to wait for the item to be returned before exchanging it, and as a courtesy also gives the option of offering your CC info to get a new item shipped immediately.
 
Farang said:
By shopping online you accept the risks of shipping delays, however you deserve a refund on any express shipping options because they failed to deliver that service.

Newegg has the right to wait for the item to be returned before exchanging it, and as a courtesy also gives the option of offering your CC info to get a new item shipped immediately.
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that is no courtesy... I could just dispute the charges on the current order and reorder myself. extending me a courtesy would be shipping the item without the need for the card
 
Soundmanred said:
It has happened to me (not a ripped label, but similar) and I had no problem doing an advanced exchange. I knew they wouldn't screw me, and even if they tried I'd just do a chargeback/dispute.



Ditto, genius.
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I guess I'll make the assumption you can't get laid, so you get off name calling on a forum????
 
TecHNooB said:
newegg isnt gonna screw you over but ok.
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and I really never thought they would. on the same token, they shouldn't need my cc to ship me a replacement, nor should they make me wait....

the whole situation has gotten way bigger than it really needed to be -> I am worked up over it and shouldn't be. It's just a stupid case...... but that said, I feel what they are doing is not right.... at least not by my standards and expectations. It's clear this forum is 100% against me.. maybe you all are HUGE nerds and would do whatever was necessary to get your computer hardware to you ASAP with complete disregard for what may or may not be good company policy... or you may just love newegg so much that if the rep asked you to clean their house and cook them dinner, you would ask if they were feeling like steak or chicken tonight. Whatever it is, I'll fight the battle(s) I choose to.. you all keep on nerding it up, being those huge newegg fanboys... or keep partaking in whatever unique cliche you may fall into
 
ordering online have it's own risks, if you don't want to take the risk. Head over to the brick and mortar store, then you'll have the instant service you expect by "your" standards.
 
Zivic said:
and I really never thought they would. on the same token, they shouldn't need my cc to ship me a replacement, nor should they make me wait....

the whole situation has gotten way bigger than it really needed to be -> I am worked up over it and shouldn't be. It's just a stupid case...... but that said, I feel what they are doing is not right.... at least not by my standards and expectations. It's clear this forum is 100% against me.. maybe you all are HUGE nerds and would do whatever was necessary to get your computer hardware to you ASAP with complete disregard for what may or may not be good company policy... or you may just love newegg so much that if the rep asked you to clean their house and cook them dinner, you would ask if they were feeling like steak or chicken tonight. Whatever it is, I'll fight the battle(s) I choose to.. you all keep on nerding it up, being those huge newegg fanboys... or keep partaking in whatever unique cliche you may fall into
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Or maybe you are just wrong.
 
These are always funny threads.
OP posts something he disagrees with, everyone tells him he's wrong then he gets mad and starts calling everyone "nerds" or fanboys, since nobody agrees with him.
I always wondered why people cling to their way of thinking when 100% of others tell them that they disagree. I could understand if a few of us agreed with him, but nobody? That's a pretty clear indicator that you're just not right.
(And I'm 35 and married, so getting laid isn't a problem.)
You've got a lot of growing up to do. I enjoy the hypocrisy of you telling people off for name calling while doing it yourself and jumping to conclusions while doing the same.
Time to step away from the keyboard, commando!

(By the way "advise" is what you want someone to do, not something you give. "Advice" is the word you're looking for.)
 
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Zivic said:
the item is going back to newegg. no question about it. they will not deliver the item to me. It has become a question of whether or not ups will successfully get the item back to them... and as I understand it, newegg requires me to hedge that risk for them.

My business with newegg will not make or break them, I understand that. To argue they need to protect themselves in a situation like this is a bit of a stretch IMHO.
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Reread my post. Nowhere in it did I say they NEED to protect themselves. I only said that they were.

But continue to fight the good fight, I can see from the numerous posts disagreeing with you that you are clearly winning this debate 🙄.
 
Soundmanred said:
These are always funny threads.
OP posts something he disagrees with, everyone tells him he's wrong then he gets mad and starts calling everyone "nerds" or fanboys, since nobody agrees with him.
I always wondered why people cling to their way of thinking when 100% of others tell them that they disagree. I could understand if a few of us agreed with him, but nobody? That's a pretty clear indicator that you're just not right.
(And I'm 35 and married, so getting laid isn't a problem.)
You've got a lot of growing up to do. I enjoy the hypocrisy of you telling people off for name calling while doing it yourself and jumping to conclusions while doing the same.
Time to step away from the keyboard, commando!

(By the way "advise" is what you want someone to do, not something you give. "Advice" is the word you're looking for.)
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Look at who started name calling..

the advise I received wasn't really relevant to the specifics that occurred in this instance.

Funny how you need to attempt to defend yourself on an online forum. and hate to break it to you... being 35 and married doesn't mean you are getting laid, so my assumption still could very well be true. I could make further assumptions about you.......

Like I said in my previous post, I'll pick my battles, and you pick yours... like when you beg your old lady for a little something every night, only to have her roll over as she tells you to mind your business.... must be company policy that she doesn't give it up to nerds??? so then you are forced to hit the ATOT. Maybe not as hard as some others, but still.. These are only assumptions. so they may or may not be true, but because I am a member of this forum, it is clear I am qualified in making such assumptions and passing judgment on everyone else that posts here.

as far as people not agreeig with me, fine, free country. It's great we can have these types of differences in opinions. It doesn't automatically make me wrong because a select group doesn't agree with me. It's easy to call things out differently than me when, to people posting here, it is a hypothetical, while it is a real instance for me.

peace and love... it is easter
 
Paladin3 said:
Reread my post. Nowhere in it did I say they NEED to protect themselves. I only said that they were.

But continue to fight the good fight, I can see from the numerous posts disagreeing with you that you are clearly winning this debate 🙄.
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I guess my other thought on this, is I have been lied to by the rep...

who knows, if they would have stuck to their guns, maybe I would have conceded and the issue would have been resolved. Instead the rep agreed with me and advised she would send me a replacement without the card.... only to come back to me and say, ya, all that stuff I said I was going to do, well, I'm not/can't. That alone adds an entire new dimension to the argument.
 
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