advise on a shipping issue with newegg..... am I being unreasonable?

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Paladin3

Diamond Member
Mar 5, 2004
4,933
877
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I guess my other thought on this, is I have been lied to by the rep...

who knows, if they would have stuck to their guns, maybe I would have conceded and the issue would have been resolved. Instead the rep agreed with me and advised she would send me a replacement without the card.... only to come back to me and say, ya, all that stuff I said I was going to do, well, I'm not/can't. That alone adds an entire new dimension to the argument.

Give it up. You're wrong and grasping at straws now. Newegg has this policy in place to help them remain profitable and stay in business. Your moral outrage that they won't overextend themselves to keep you from being inconvenienced is silly.

I don't even know why I'm arguing with you. Your hypocritically caustic comments in this thread just show what kind of person you are. I'll waste no more time on you.
 

Zivic

Diamond Member
Nov 25, 2002
3,505
38
91
Give it up. You're wrong and grasping at straws now. Newegg has this policy in place to help them remain profitable and stay in business. Your moral outrage that they won't overextend themselves to keep you from being inconvenienced is silly.

I don't even know why I'm arguing with you. Your hypocritically caustic comments in this thread just show what kind of person you are. I'll waste no more time on you.

Well I do appreciate the amount of time you did choose to waste on me
 

alkemyst

No Lifer
Feb 13, 2001
83,769
19
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Well it's clear this guy must not have any other card or enough of a credit balance to float another case...it's sort of ridiculous to spend more time on this.

Not to mention the reason the case is being returned changed during the story.

Somehow I think NewEgg may be disappointed when they finally get it back.
 

Capt Caveman

Lifer
Jan 30, 2005
34,543
651
126
and I really never thought they would. on the same token, they shouldn't need my cc to ship me a replacement, nor should they make me wait....

the whole situation has gotten way bigger than it really needed to be -> I am worked up over it and shouldn't be. It's just a stupid case...... but that said, I feel what they are doing is not right.... at least not by my standards and expectations. It's clear this forum is 100% against me.. maybe you all are HUGE nerds and would do whatever was necessary to get your computer hardware to you ASAP with complete disregard for what may or may not be good company policy... or you may just love newegg so much that if the rep asked you to clean their house and cook them dinner, you would ask if they were feeling like steak or chicken tonight. Whatever it is, I'll fight the battle(s) I choose to.. you all keep on nerding it up, being those huge newegg fanboys... or keep partaking in whatever unique cliche you may fall into

You don't seem to understand that this is standard policy for you just about all companies. Same as if your motherboard/videocard/etc, breaks while still under warranty, to get a replacement while the damaged/defected item is still in route, you pay then get credited back when they receive it.

It's not Newegg fault that the item was damaged by UPS. Not very difficult to understand and why everyone else is in agreement.
 

Zivic

Diamond Member
Nov 25, 2002
3,505
38
91
Well it's clear this guy must not have any other card or enough of a credit balance to float another case...it's sort of ridiculous to spend more time on this.

Not to mention the reason the case is being returned changed during the story.

Somehow I think NewEgg may be disappointed when they finally get it back.

It's definitely not a credit issue, but believe what you like.

The reason the case is being returned NEVER changed... heck, I posted the tracking info.

label was damaged, newegg requested it be returned while still in transit, so it's on its way back to them. not all that complicated.... even for an 'idiot' like me.

Based on the fact I never came in contact with the item, and it's stated that it was the label that was damage, not sure how you can possibly think "newegg may be disappointed when they finally get it back" I never had anything to do with the damaged label, nor did I have anything do with rerouting it back to them.

You don't seem to understand that this is standard policy for you just about all companies. Same as if your motherboard/videocard/etc, breaks while still under warranty, to get a replacement while the damaged/defected item is still in route, you pay then get credited back when they receive it.

It's not Newegg fault that the item was damaged by UPS. Not very difficult to understand and why everyone else is in agreement.

Let's get this straight for about the 50th time... the item is likely not damaged. THE LABEL WAS DAMAGED... and this is NOT like a warranty claim, nor like a shipping damage claim that was discovered upon receipt.

It's not my fault there was a shipping issue with the item... nor is it newegg's... but listen for it... it is newegg that is having the item being rerouted back to them -> so at that point it is newegg's 'fault' so to speak.... well, maybe more so newegg's responsibility. I have no fault in what ever damage was done... nor do I have fault/responsibility in what happened with the item's shipping afterwords. Yet, I am the one that should potentially double my financial risk here to 'protect' the profitability of newegg?

This is the basis for my argument all along.... this isn't a situation that falls directly under some blanket policy. It should be treated as a unique situation and be dealt with accordingly. It's clear that no one in this thread can get past the "advanced replacement" and see that this isn't what is happening here.

What I will end up doing is speaking with this rep on the phone tomorrow and see what sort of resolution we can work out. I am done with this email/chat game they seem to be playing. If I am not satisfied with the resolution I will cancel the order and take my business elsewhere, simple as that.
 

alkemyst

No Lifer
Feb 13, 2001
83,769
19
81
The problem is until they actually get it they have no idea if it's truely en route.

We have all had packages delivered when things shouldn't have been. If you do the right thing, you send them back or pay...most do not and tell the company to go get bent.

They are giving you the option of waiting for them to verify the return or place a hold in advance while they ship you a new one.

It's extremely fair...you could still screw them several ways, but at least they know a good faith compromise has been extended.

I would buy local next time, seriously.
 
May 13, 2009
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You'd have your case already if you'd just agree to it. The customer service rep has already assured you that you wouldn't be charged. Even if they did you could call your credit card company and dispute the charges. You have a copy of the email from the cs rep too.
I'm going to have to agree with Alkemyst that you can't float the charge on the credit card. Probably already at the $1,000 max limit on your card. Lol! Surely no one can be this freaking hard headed about a charge on their credit card that will never show up. I also highly doubt you've spent 15k with newegg. Anyone that's bought much online pretty much knows shit happens and don't get their panties in a wad when a case doesn't come in on time.
 

Zivic

Diamond Member
Nov 25, 2002
3,505
38
91
You'd have your case already if you'd just agree to it. The customer service rep has already assured you that you wouldn't be charged. Even if they did you could call your credit card company and dispute the charges. You have a copy of the email from the cs rep too.
I'm going to have to agree with Alkemyst that you can't float the charge on the credit card. Probably already at the $1,000 max limit on your card. Lol! Surely no one can be this freaking hard headed about a charge on their credit card that will never show up. I also highly doubt you've spent 15k with newegg. Anyone that's bought much online pretty much knows shit happens and don't get their panties in a wad when a case doesn't come in on time.

actually I wouldn't have my item... per our online chat, the rep agreed to overnight me one. Unfortunately the shipping deadline had passed. so best case scenario, it will be to me tuesday... and likely only with a CC... which, as we have all read, I am not all that likely to give them permission to access.

as far as the credit thing. I really don't have to defend my financials... but will say I am gainfully employed, living in a decent home, and the bills are being paid just fine. it isn't about the 200 bucks... it is about what I feel is right and expect should happen in this situation. I guess maybe us financially sound/stable people have what we have because we 'freak' out over stuff like this... or maybe I just feel I am right, regardless what the people on ATOT think and want to stand by that.... either way, I don't feel I need to expose myself any further financially to get an item I already paid for in a timely manner.

as far as my history with newegg - I did the math.... I must say I am sorry it wasn't 15k.... it was a little over 11 grand. when I was guesstimating I was estimating about 1500/yr over ~ 10 yrs. been buying from them from october of 01

4/21/2011
$230.97

4/18/2011
$219.98

4/14/2011
$750.53

4/5/2011
$199.99

1/31/2011
$55.04

2/1/2010
$22.99

9/30/2009
$57.99

5/11/2009
$149.99

5/11/2009
$677.94

4/19/2009
$77.98

4/13/2009
$53.97

4/6/2009
$437.57

4/2/2009
$49.99

11/30/2008
$54.99

11/11/2008
$46.99

7/14/2008
$124.99

5/8/2008
$169.99

4/2/2008
$179.99

1/27/2008
$17.02

12/5/2007
$46.81

5/2/2007
$148.98

4/25/2007
$204.41

4/23/2007
$116.47

11/7/2006
$131.25

11/3/2006
$699.69

10/24/2006
$43.08

10/18/2006
$13.18

10/13/2006
$61.20

10/10/2006
$61.98


8/31/2006
$779.14

1/27/2006
$64.99

1/5/2006
$28.98

1/3/2006
$28.98

1/3/2006
$123.74

12/5/2005
$40.21

8/26/2005
$164.00

8/25/2005
$104.99

8/18/2005
$755.79

11/19/2004
$43.90

9/20/2004
$474.98

8/6/2004
$72.99

8/4/2004
$631.73

4/21/2004
$75.00

4/19/2004
$65.00

4/5/2004
$116.00

1/20/2004
$181.26

1/8/2004
$509.80

1/6/2004
$505.99

12/31/2003
$183.00

12/31/2003
$438.00

12/30/2003
$74.00

12/23/2003
$55.00

12/2/2002
$69.00

11/25/2002
$163.00

11/12/2002
$58.00

2/21/2002
$107.00

10/29/2001
$265.01

10/18/2001
$38.00
 
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May 13, 2009
12,333
612
126
It feels like I'm dealing with a child. I'm also calling shens on you being 32. I'm 30 and I know when I'm dealing with another adult.
 

Zivic

Diamond Member
Nov 25, 2002
3,505
38
91
It feels like I'm dealing with a child. I'm also calling shens on you being 32. I'm 30 and I know when I'm dealing with another adult.

You all have caught me lying about other details, so obviously I must be lying about my age... it's a damn forum... people are going to post what they post and people are going to believe what they believe.

I thought I established some credibility in the garage section

pics removed... apparently by posting them I am compensating for the "absurdly small penis" the good lord has cursed upon me
 
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Zivic

Diamond Member
Nov 25, 2002
3,505
38
91
How does that establish credibility?

when we were talking about cars and such.. naustica was blowing smoke about me not having an evo... kept telling me to take pics and other BS about being an internet poser... so I posted up a pic of my car with the "douche" sign

The pics of the Z were just for fun...... I suppose oil would like to see the titles to those vehicles showing them free and clear of liens.... and following that a full balance sheet along with my previous two yrs of tax returns to demonstrate my ability to flow newegg a couple hundred bucks in order for me to get my case shipped out.
 

insect9

Senior member
Jun 19, 2004
954
0
76
So you put a piece of paper on a windshield and took a picture, and now you're credible?
 

Zivic

Diamond Member
Nov 25, 2002
3,505
38
91
Cars are cheap. Show me houses.
just took a couple to send off to a buddy for him to help me re landscape a bit.

house is decent... maybe 2800 sq ft. 3 bed, 3.5 bath. 20x40' pool. sits on about an acre.

keep in mind, this is MN and we came off a hard winter and the spring has been horrible so the lawn looks rough. been too cold to even de-thatch and do a proper clean up. No worries, come end of may, it will nicely striped out and rolling

pic removed..
 
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1sikbITCH

Diamond Member
Jan 3, 2001
4,194
574
126
and I really never thought they would. on the same token, they shouldn't need my cc to ship me a replacement, nor should they make me wait....

I usually just browse and laugh at these threads but this is just too outrageous not to respond.

Nobody believes your age because they cannot believe an adult would act as you are acting. You are behaving like a spoiled child who can't get his way.

You believe you are entitled to have this case delivered to you immediately. You are not. Had you not been privy to the tracking you would not even know there had been a problem. It'll get there when it gets there.

So you pummel your fists on the floor and scream and kick your feet, and after over 100 people have explained that you are wrong you threaten to take your ball and go home.

Sad. And even sadder that you are wasting an entire weekend arguing about your pathetic little sob story on the internet, and then you claim that it's the rest of the people who are nerds! If you could just learn how to let things go you may have had an enjoyable weekend regardless of where your package is.
 

rudeguy

Lifer
Dec 27, 2001
47,351
14
61
I am not showing off anything. my cars and possessions are for me. I would have to say if I was looking for validation, that ATOT is the last place I should be posting. I'll take down the pics if they make you feel uncomfortable about yourself

I am not homophobic, I just don't quite seem to have the 'appreciation' for male genitalia that you seem to. I see no harm there.

I am sure you are a very fine gentleman
 
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CZroe

Lifer
Jun 24, 2001
24,195
857
126
It's your shipping company too. The failure isn't entirely theirs to absorb.
 

God Mode

Platinum Member
Jul 2, 2005
2,903
0
71
You seem like the prime candidate for strictly local B&M shopping. Shit happens with internet orders. Although I dislike the conditions and time it takes for companies to issue refunds, its as simple as avoiding newegg from now on.
 

HeXen

Diamond Member
Dec 13, 2009
7,828
37
91
I usually just browse and laugh at these threads but this is just too outrageous not to respond.

Nobody believes your age because they cannot believe an adult would act as you are acting. You are behaving like a spoiled child who can't get his way.

You believe you are entitled to have this case delivered to you immediately. You are not. Had you not been privy to the tracking you would not even know there had been a problem. It'll get there when it gets there.

So you pummel your fists on the floor and scream and kick your feet, and after over 100 people have explained that you are wrong you threaten to take your ball and go home.

Sad. And even sadder that you are wasting an entire weekend arguing about your pathetic little sob story on the internet, and then you claim that it's the rest of the people who are nerds! If you could just learn how to let things go you may have had an enjoyable weekend regardless of where your package is.

i couldn't have said that better myself.
 
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