Well it's clear this guy must not have any other card or enough of a credit balance to float another case...it's sort of ridiculous to spend more time on this.
Not to mention the reason the case is being returned changed during the story.
Somehow I think NewEgg may be disappointed when they finally get it back.
It's definitely not a credit issue, but believe what you like.
The reason the case is being returned NEVER changed... heck, I posted the tracking info.
label was damaged, newegg requested it be returned while still in transit, so it's on its way back to them. not all that complicated.... even for an 'idiot' like me.
Based on the fact I never came in contact with the item, and it's stated that it was the label that was damage, not sure how you can possibly think "newegg may be disappointed when they finally get it back" I never had anything to do with the damaged label, nor did I have anything do with rerouting it back to them.
You don't seem to understand that this is standard policy for you just about all companies. Same as if your motherboard/videocard/etc, breaks while still under warranty, to get a replacement while the damaged/defected item is still in route, you pay then get credited back when they receive it.
It's not Newegg fault that the item was damaged by UPS. Not very difficult to understand and why everyone else is in agreement.
Let's get this straight for about the 50th time... the item is likely not damaged. THE LABEL WAS DAMAGED... and this is NOT like a warranty claim, nor like a shipping damage claim that was discovered upon receipt.
It's not my fault there was a shipping issue with the item... nor is it newegg's... but listen for it... it is newegg that is having the item being rerouted back to them -> so at that point it is newegg's 'fault' so to speak.... well, maybe more so newegg's responsibility. I have no fault in what ever damage was done... nor do I have fault/responsibility in what happened with the item's shipping afterwords. Yet, I am the one that should potentially double my financial risk here to 'protect' the profitability of newegg?
This is the basis for my argument all along.... this isn't a situation that falls directly under some blanket policy. It should be treated as a unique situation and be dealt with accordingly. It's clear that no one in this thread can get past the "advanced replacement" and see that this isn't what is happening here.
What I will end up doing is speaking with this rep on the phone tomorrow and see what sort of resolution we can work out. I am done with this email/chat game they seem to be playing. If I am not satisfied with the resolution I will cancel the order and take my business elsewhere, simple as that.