advise on a shipping issue with newegg..... am I being unreasonable?

[nycxandy]

You asked a question and people have responded by calling you out for being unreasonable. What more do you want?

 

[Joseph F]

TridenT's alt?

 

[MagnusTheBrewer]

I am not worried... I feel it is unacceptable for me to offer up my CC info (and potentially be charged back).

Well, it's your choice so, you'll just have to wait for them to receive the first case and send you out another. Live with it. Take your money and buy locally because, I guarantee you won't find another online retailer who will do more.

 

[Zivic]

It doesn't, and they shouldn't require it. But they do.

exactly why I find it unacceptable

If you're this concerned about it then write them a letter. They might even send you a coupon or something for your "troubles".

Do you really think Newegg would charge you twice? A simple call to you CC company would fix that in an instant.

at this point, I do think they would charge me twice for the item. I don't think it would be too much of a problem to resolve it, but I shouldn't have to call my CC.

This doesn't feel like the newegg I have dealt with in the past

 

[Zivic]

You asked a question and people have responded by calling you out for being unreasonable. What more do you want?

I would like to hear someone explain to me why a CC is needed if there is no intent for charges?

I would also like for someone to explain how it is unreasonable for me to expect them to reship the item now (before they receive the original) when it has been in the hands of their shipping company the entire time

 

[Zivic]

Well, it's your choice so, you'll just have to wait for them to receive the first case and send you out another. Live with it. Take your money and buy locally because, I guarantee you won't find another online retailer who will do more.

and the thing is, I found the case for 15 bucks less at another retailer and bought it from newegg anyways -> because of the past experience I have had with them

 

[Lifted]

I would like to hear someone explain to me why a CC is needed if there is no intent for charges?

It isn't. We already explained they have policies and procedures in place that the staff you are dealing with can't work around. These systems and procedures are created and put in place so employees can't make mistakes and cost the company money. It really shouldn't come as a surprise to you that the system doesn't account every possible issue that could ever arise. I already said you are free to write them a letter informing them of this error, but I think you'd rather complain until your new toy arrives.

This reminds me, I need to create a thread about my t-mobile experience today.

 

[MagnusTheBrewer]

I would like to hear someone explain to me why a CC is needed if there is no intent for charges?

I would also like for someone to explain how it is unreasonable for me to expect them to reship the item now (before they receive the original) when it has been in the hands of their shipping company the entire time

Look, policy is like cancer, no one knows where it comes from and no one knows how to get rid of it. Now, you can go on fighting 'city hall' (read NewEgg) and be miserable or, you can give permission for them to access the info and save some time. Oy vey, you're not beloved patriot are you?

 

[jruchko]

I would like to hear someone explain to me why a CC is needed if there is no intent for charges?

That is something only they can answer, if you feel the person you are talking to isn't doing a good job explaining, just ask to talk to someone else. If you can, do so by phone instead of e-mail, and be polite.

I would also like for someone to explain how it is unreasonable for me to expect them to reship the item now (before they receive the original) when it has been in the hands of their shipping company the entire time

I cannot answer this one.

 

[BoomerD]

Fuck that. Stick to your guns. DO NOT give them permission to access your card.
Once they get the case back from UPS, they will credit your card for the purchase and shipping. At that point, take your card to your nearest B&M store and buy one. That way, there's no shipping hassles to deal with, no shipping charges, no chance for someone else to fuck up your order.

Will it cost more? Of course, but you're special...and you're worth it.

 

[novasatori]

This doesn't feel like the newegg I have dealt with in the past

Have you ever returned anything to newegg for advanced replacement?

This is the way the always do advanced replacement, if you want to wait until they receive it and ship you another one without your CC info, you're free to wait, what is the problem?

 

[Twista]

LOL is this guy trolling everyone????????????????

 

[JEDIYoda]

LOL is this guy trolling everyone????????????????

No!! He is a 32 year old idiot!!

 

[amicold]

this doesn't make sense to me.... if UPS looses the package, newegg should deal with it on their own. Where does my CC come into play with that?

It could be for a number of reasons perhaps if UPS never sent the case back to them and just delivered it based on the information contained in the tracking number. Or for their own inventory system so they can issue a refund on the first case and open a new charge on the second. Either way reading this thread leads me to believe you are a dim wit and just like being argumentative. Screw your principles, the company has your CC ON FILE, so it is clearly not a security issue with you. You would be better served at Best Buy.

 

[Zivic]

No!! He is a 32 year old idiot!!

I do have trouble with the walking and chewing gum...

 

[Zivic]

It could be for a number of reasons perhaps if UPS never sent the case back to them and just delivered it based on the information contained in the tracking number. Or for their own inventory system so they can issue a refund on the first case and open a new charge on the second. Either way reading this thread leads me to believe you are a dim wit and just like being argumentative. Screw your principles, the company has your CC ON FILE, so it is clearly not a security issue with you. You would be better served at Best Buy.

they advised me the card was needed in case ups never got the item back to them... at that point I would be charged again.... this is unacceptable to me. Sure I would likely get a refund on the first item shipped, but that could be after a UPS claim resolution.....

and apparently all this would be fine with basically everyone that has replied here.

 

[Meghan54]

this doesn't make sense to me.... if UPS looses the package,

I do have trouble with the walking and chewing gum...

Obviously. And you don't know the difference between LOSE and LOOSE....loose is the opposite of tight, lose means to misplace.

 

[Zivic]

Have you ever returned anything to newegg for advanced replacement?

This is the way the always do advanced replacement, if you want to wait until they receive it and ship you another one without your CC info, you're free to wait, what is the problem?

I have done this before, yes. this situation is not the same as the past ones. In the past, I have recieved the item. opened it, and determined there was an issue with the item. At that point I shipped it back. I had taken possession of the item. This is not the case with the current situation.

If UPS had dropped the item off (and it looked in reasonable condition to accept delivery) and upon opening the box I discovered the issue, the situation would be completely different. Newegg can't be held responsibly for me repacking the item and sending it back to them. I could ship them back an empty box for all they know. So under those conditions, sure, charge my card away for a replacement.

In this instance, I never received the item. UPS and newegg dealt with the return shipping of the item on their own. As a result I shouldn't have to front my card for a replacement, nor should I have to wait for UPS to get the item to them..... after all, it may never make it back. How does any of that have direct relation to my actions?

Then to make matters worse the rep says, "I will ship one to you overnight shipping on monday... no CC required" great I think, until I sit down and she emails me -> sorry, I need your CC.

if they would have politely said the CC info is needed to verify shipping, or because we have to issue this under a new order/invoice - Fine... but you can't tell me it's in case UPS never gets the item back to them... unacceptable

 

[Zivic]

Obviously. And you don't know the difference between LOSE and LOOSE....loose is the opposite of tight, lose means to misplace.

thanks for the insight...

I do know the difference thank you very much. did I make an error typing? yes, forgive me?

 

[Zivic]

Fuck that. Stick to your guns. DO NOT give them permission to access your card.
Once they get the case back from UPS, they will credit your card for the purchase and shipping. At that point, take your card to your nearest B&M store and buy one. That way, there's no shipping hassles to deal with, no shipping charges, no chance for someone else to fuck up your order.

Will it cost more? Of course, but you're special...and you're worth it.

if it were a coolermaster case, I would have bought it at MC and been done with it. Unfortunately this is not a case I could find locally


i am special,,, and I am worth it

 

[DisgruntledVirus]

I have done this before, yes. this situation is not the same as the past ones. In the past, I have recieved the item. opened it, and determined there was an issue with the item. At that point I shipped it back. I had taken possession of the item. This is not the case with the current situation.

If UPS had dropped the item off (and it looked in reasonable condition to accept delivery) and upon opening the box I discovered the issue, the situation would be completely different. Newegg can't be held responsibly for me repacking the item and sending it back to them. I could ship them back an empty box for all they know. So under those conditions, sure, charge my card away for a replacement.

In this instance, I never received the item. UPS and newegg dealt with the return shipping of the item on their own. As a result I shouldn't have to front my card for a replacement, nor should I have to wait for UPS to get the item to them..... after all, it may never make it back. How does any of that have direct relation to my actions?

Then to make matters worse the rep says, "I will ship one to you overnight shipping on monday... no CC required" great I think, until I sit down and she emails me -> sorry, I need your CC.

if they would have politely said the CC info is needed to verify shipping, or because we have to issue this under a new order/invoice - Fine... but you can't tell me it's in case UPS never gets the item back to them... unacceptable

Fine. If that is unacceptable, then go to some other website (you already said you found it cheaper) and buy it there. Although if that case gets screwed up in shipping, then I guess you're out of luck (with no B&M stores selling it).

Your issues seems to resolve around the "UPS screwed up in shipping, if Newegg doesn't get the case back I shouldn't be charged twice" principle. Conversely, should Newegg take the hit if they don't get the case back? It sounds like in your opinion the answer is yes. Newegg has offered to pay for free overnight shipping (which is costing them $$ to do) so you can get your case ASAP. In return for doing that, they are saying need to work with them so they can have the security of knowing they won't be out 2 cases. If for some reason Newegg did charge you, then you could easily get the charges removed so your $ is safe.

If you're dead set on that case then either:
A) Grow up, realize Newegg is a for profit company and needs to protect it's interests, give them your CC info they already have, and get your case Tuesday.

B) Remain principled and childish, buy the case elsewhere (where you won't get free overnight shipping on the replacement if something happens during shipping I'd be willing to bet), and don't shop at Newegg again because you don't agree with their practices.

 

[Itchrelief]

I know everyone is going to tell me I'm extremely slow, but I've just realized that the vast majority of question marks in online forums are purely rhetorical.

 

[Zivic]

Fine. If that is unacceptable, then go to some other website (you already said you found it cheaper) and buy it there. Although if that case gets screwed up in shipping, then I guess you're out of luck (with no B&M stores selling it).

Your issues seems to resolve around the "UPS screwed up in shipping, if Newegg doesn't get the case back I shouldn't be charged twice" principle. Conversely, should Newegg take the hit if they don't get the case back? It sounds like in your opinion the answer is yes. Newegg has offered to pay for free overnight shipping (which is costing them $$ to do) so you can get your case ASAP. In return for doing that, they are saying need to work with them so they can have the security of knowing they won't be out 2 cases. If for some reason Newegg did charge you, then you could easily get the charges removed so your $ is safe.

If you're dead set on that case then either:
A) Grow up, realize Newegg is a for profit company and needs to protect it's interests, give them your CC info they already have, and get your case Tuesday.

B) Remain principled and childish, buy the case elsewhere (where you won't get free overnight shipping on the replacement if something happens during shipping I'd be willing to bet), and don't shop at Newegg again because you don't agree with their practices.

I don't think it has anything to do with being childish and needing to grow up. I realize I am being stubborn, but I also feel that what they are doing is wrong. I don't want the case bad enough to go against what I feel is wrong. Newegg is not being any more flexible than I am. I merely asked them to ship me a replacement or refund my money at the time I contacted them.... not next tuesday and not needing a credit card

I guess I look at like this. I fronted my money to buy the thing. I expected newegg to have a new item instock, label and ship it to me... in this instance tvia heir courier of choice is UPS. all of this I was in agreement with and as a result I fronted my money and paid them to do all of this. Basically I feel like if newegg needs my CC info upfront for a replacement to be sent, I shouldn't have to pay for any of the items I order from them until I recieve them..... which is basically what they are doing in this instance. The should never be out 2 items. I will only ever get 1 case and have already paid for it. they can clearly track the returned one and if need be they can handle dealing with a claim with their courier. why is it my responsibility to protect them against their own courier? I wasnt the one that damaged the label and most importantly I am not the one instigating the return to newegg.


I guess I am further fueled by the fact the rep told me I would be overnighted a replacement without the CC only to come back almost instantly and tell me she cannot. Keep in mind, I never expected any upgraded shipping. if they want to offer it, I was not going to argue it. All I ever expected was for them to ship me a replacement item when they were aware of the situation.

 

[Meghan54]

thanks for the insight...

I do know the difference thank you very much. did I make an error typing? yes, forgive me?

Was just trying to keep you from looking like more of an idiot than you're trying to be, but I see you've tossed that salad already.

 

[Paladin3]

Newegg is guarding against the possibility that UPS comes through and does deliver the package, and you end up with two for the price of one. Either pony up your CC info so they can potentially charge you for a second delivered shipment if neccessary, or wait for them to get the first one back.

If Newegg really needed your business they might bend over backwards and send out an immediate replacement, but since they are a relatively high volume, low margin operation they would rather protect themselves from the possible loss.

Your only option is to accept their policies or cease to do business with them. Clear yet?