360 Failure rate at 54.2%

[Krakn3Dfx]

I think people are right when they say the newer models are obviously far more reliable. The problem I have is that I've had to ship back my 360 3 times due to RRoD and overheating issues, and MS just keeps sending me back another re-cert'd, busted ass 1st round version of the 360.

If they would send me a Jasper or Falcon to replace it, they probably wouldn't ever hear from me again. The way things are, I'm sitting on a 360 now that's, once again, freezing up on me a little more each week, and that I will eventually either need to ship back or just give up on. And the fact that they've stopped shipping out the coffins makes it more likely that I will just give up.

Of course, then they win.

 

[shingletingle]

My third 360 just got shipped to Microsoft due to the RROD. I'm considering selling the "new" one they ship back to me and getting the new slim PS3.

I don't know why people keep saying with every new model of the 360, it probably won't fail anymore. It's simply not true.

 

[BenSkywalker]

Originally posted by: BlahBlahYouToo

Originally posted by: Ackmed
The 360 was out well before the PS3, so it should have more failures. But still not as many.

percentages my friend.

To be fair to his point, the fact that the 360 has been out longer should result in a higher percentage. As a general example, how many people still have functioning Atari 2600s? Obviously not directly comparable, but the fact that the 360 has millions of units on the market that are older then the oldest PS3 would impact their failure rate even if there were no design issues concerning reliability on a large scale.

 

[Via]

So this "survey" is only in the print edition?

That's mighty convienient, considering most of us won't buy it to get some details on how the survey was done.

 

[Sadaiyappan]

This is ridiculous. Consoles have gotten so complex that they fail. I remember days of NES, no failure EVER. But also no HD I guess.

 

[BenSkywalker]

NES didn't fail? Is that a joke? The contact pins constantly got bent, starting the whole superstition about 'blowing in the cart will fix it'(put a game in get the blinking light, everyone who had a NES remembers those days). The NES had a very limited life span because of this, at least the original design. The slim model they came up with was significantly better.

 

[Sniper82]

Originally posted by: shingletingle
My third 360 just got shipped to Microsoft due to the RROD. I'm considering selling the "new" one they ship back to me and getting the new slim PS3.

I don't know why people keep saying with every new model of the 360, it probably won't fail anymore. It's simply not true.

Actually is true as far as RROD. The problem with launch systems is MS used a piss poor GPU cooler and air flow is poor. Problem is the GPU is running to hot and loosing contact with the motherboard. The newer ones have better cooling and alot cooler running GPU's. Sell the refurb when it comes and get a newer Jasper model and chances are all will be well until the next xbox is released. As for getting a Slim PS3 I would hold off on that lol. When sony released the PStwo slim it had overheating issues and premature laser failure.

 

[mugs]

Originally posted by: BenSkywalker
NES didn't fail? Is that a joke? The contact pins constantly got bent, starting the whole superstition about 'blowing in the cart will fix it'(put a game in get the blinking light, everyone who had a NES remembers those days). The NES had a very limited life span because of this, at least the original design. The slim model they came up with was significantly better.

I never heard anything about bent pins, and I never saw anything like that despite getting the infamous blinking screen on my system. My understanding is that the blinking screen was caused by the 10NES lockout chip. People blew in the games because they thought they were dirty, which sometimes worked because it required you to re-insert the game. They took the 10NES lockout chip out of the top-loading NES, and I don't think it had the same issues as the original NES.

 

[PingSpike]

Yeah, there are some parallels with the NES. Great games, first to market wins despite hardware flaw.

That slim thing didn't even come out until about the SNES hit. I didn't even know it fixed that problem at the time. I just assumed games got dirty and you just had to put up with it.

Still, you could usually get your game to work in an old NES...it just took more tries. I don't really remember any kid saying he replaced his NES "back in the day" because it broke. Obviously some broke, I just don't remember a lot of complaints.

 

[Anonemous]

Originally posted by: PingSpike
Yeah, there are some parallels with the NES. Great games, first to market wins despite hardware flaw.

That slim thing didn't even come out until about the SNES hit. I didn't even know it fixed that problem at the time. I just assumed games got dirty and you just had to put up with it.

Still, you could usually get your game to work in an old NES...it just took more tries. I don't really remember any kid saying he replaced his NES "back in the day" because it broke. Obviously some broke, I just don't remember a lot of complaints.

Back then there was no internet forums to complain or even yet, gaming sites.

 

[PingSpike]

Originally posted by: Anonemous

Originally posted by: PingSpike
Yeah, there are some parallels with the NES. Great games, first to market wins despite hardware flaw.

That slim thing didn't even come out until about the SNES hit. I didn't even know it fixed that problem at the time. I just assumed games got dirty and you just had to put up with it.

Still, you could usually get your game to work in an old NES...it just took more tries. I don't really remember any kid saying he replaced his NES "back in the day" because it broke. Obviously some broke, I just don't remember a lot of complaints.

Back then there was no internet forums to complain or even yet, gaming sites.

Heh, very true.

 

[hans030390]

Originally posted by: shingletingle
As for getting a Slim PS3 I would hold off on that lol. When sony released the PStwo slim it had overheating issues and premature laser failure.

Um...I don't recall this AT ALL. The launch PS2 had issues (mostly with the disc read errors), but was quickly fixed in later revisions (which came about very quickly). The slims have been rock solid for everyone I know that has one (unless they treated it poorly).

If anything, Sony makes the slim models MORE reliable than the "fat" models. And the PS3 has had a much better reliability "record" than the PS1 and PS2 had at launch, so I wouldn't think the slim will have any more issues.

 

[Krakn3Dfx]

Originally posted by: Queasy

Originally posted by: Industrial
I had always rolled my eyes when I see MS talking about how many units they sold and how well they sell. I always chopped about 1/4 off those numbers, since I figured it's the same people buying another 360 to replace their broken ones.

I can't imagine that 1/4 of the sales were to replace broken 360s when the most common failure is the RROD and MS fixes it for free.

I know quite a few people who gave up on the warranty and bought a newer revision because MS just kept sending them back the same busted 360 revision that only lasted 6 or 7 months before it died again.

I think 1/4th is probably low personally.

 

[Krakn3Dfx]

Originally posted by: Trader05
Thats so you can buy the newer version and get M$'s numbers up! At least 5 of my friends went out and bought Arcades to replace their RMA units because they were on their 3rd or 4th replacements. I remember a while ago that before the falcon version, the failure rate was reported in the mid 60% range. I also did a RROD poll in April here.

Same here, I know at least 3 people personally, and half a dozen people on IRC who just decided to buy a new Arcade because they got tired of having to constantly turn around and mail their replacement 360 back to MS for repair/replacement with another defective replacement.

Regardless of how much money Microsoft spent, they did it wrong. Every one of these crappy, busted 360s that they "fixed" and sent back out to people should have been replaced with a Falcon or Jasper.

 

[mugs]

If 25% of 360's sold are replacements for broken consoles, then the Xbox 360's attach rate is blowing the other consoles out of the water. We knew it was high, but this would make it 33% higher. Somebody alert Microsoft, they'll want to get this into a powerpoint presentation ASAP.

 

[zerogear]

Originally posted by: ObscureCaucasian

Originally posted by: Dari

Originally posted by: ChaoZ
It's crazy to read how many times some people have replaced their 360. I would jump ship after 2 failures; at most 3.

These are Americans we're talking about...

It's really not THAT big of a deal if all the replacements are free you know....

Quote of American society mediocrity.

 

[I4AT]

My 20 year old NES still works and we never replaced the pins once.

 

[mugs]

Originally posted by: zerogear

Originally posted by: ObscureCaucasian

Originally posted by: Dari

Originally posted by: ChaoZ
It's crazy to read how many times some people have replaced their 360. I would jump ship after 2 failures; at most 3.

These are Americans we're talking about...

It's really not THAT big of a deal if all the replacements are free you know....

Quote of American society mediocrity.

I don't know where you're from, but we either saved your ass or kicked your ass in a couple of wars.

America - FUCK YEAH!

 

[zerogear]

I'm American dude .

 

[Industrial]

I'm sure it's was more aimed at Dari

 

[magomago]

only microsoft will know and i doubt they'll ever release any of the information no matter how much we argue and bicker amongst ourselves.

 

[Dari]

Originally posted by: Industrial
I'm sure it's was more aimed at Dari

I am American. But what if I was Vietnamese, that would be the exception, right?

 

[tatteredpotato]

Originally posted by: zerogear

Originally posted by: ObscureCaucasian

Originally posted by: Dari

Originally posted by: ChaoZ
It's crazy to read how many times some people have replaced their 360. I would jump ship after 2 failures; at most 3.

These are Americans we're talking about...

It's really not THAT big of a deal if all the replacements are free you know....

Quote of American society mediocrity.

A flaw is a flaw is a flaw. For me putting up with the occasional hadware problem, although frustrating, isn't a big deal. I own a PS3 and could easily do my gaming on that, however it just doesn't deliver the same experience.

So pretty much I consider the 360 superior to both the PS3 and the Wii, so where's the mediocrity?

 

[0roo0roo]

Originally posted by: shingletingle
My third 360 just got shipped to Microsoft due to the RROD. I'm considering selling the "new" one they ship back to me and getting the new slim PS3.

I don't know why people keep saying with every new model of the 360, it probably won't fail anymore. It's simply not true.

well they have to fix it eventually if they want to stop bleeding money lol

the survey does miss the important info on what models are failing, if its mostly the initial batch thats being replaced, then its fine really.

 

[0roo0roo]

wp