YA-UPS-T

[Captante]

Originally posted by: codeyf


I'd get a replacement if they've already offered it, then still pursue it with UPS. If your first package mysteriously appears, you can contact Newegg and send it back their way. If it doesn't (and it probably won't) then you're covered.

Good advice ... and have round #2 shipped Fedex!

 

[nakedfrog]

I feel your pain, brother.

 

[UNCjigga]

Well I called UPS AGAIN, got a specialist AGAIN, demanded to be connected to the distro center so they could schedule a driver follow-up, and AGAIN they refused. I guess that's not really how they do things--angry customers yelling at drivers probably wouldn't be productive. But they FINALLY decided to start a "trace investigation", and this time the specialist asked me questions about my order (value, # of items, nature of the items shipped, Newegg item numbers) and put me on hold while she called Newegg. She then came back and asked if I wanted a replacement or refund from Newegg. I asked for replacement, but told her I wanted it sent to a different address. She came back and said Newegg can only send to the original address, but I could call them to work things out.

The investigation will take a few days, the distro center will apparently try to contact me and will follow-up with the driver, and Newegg will cooperate with UPS and send a replacement pending the results. I guess I've done all that I can--anything else I should do? If Newegg doesn't change the address (even though my work address is on my account profile) should I at least demand that they switch to FedEx?

 

[alkemyst]

You can try and ask for anything...I wouldn't go making demands though...you are the one that ordered from them and UPS is what they use.

If you are living in a bad area, I'd be home at the times of my deliveries or again arrange to buy a shipping address from a pack and ship.

These kinds of stupid losses end up costing the rest of us.

 

[darkxshade]

Originally posted by: UNCjigga
I'm never using them again.

Unfortunately for you, most of the time when buying online, it's not you that use them, it's the seller. You just get to choose which method for when it'll arrive.

 

[UNCjigga]

Update 3: Newegg CS called, they are sending the replacement FedEx 1-day (same address unfortunately but better method we hope!) at no charge to me! Bottom line: UPS sucketh, NewEgg still kicks ass!

 

[AlienCraft]

Originally posted by: UNCjigga

Originally posted by: alkemyst
the shipper needs to do it because it's their shipment. UPS wants to make sure the shipper that paid for the service is catered too.

In your explanation above, even if the outer door was bad...someone would have to know to just wait around, all the while not being questioned and hope UPS/FedEx was delivering to what appears to be a less that ideal place to live. If they were going to target this kind of thing, I think they'd go after higher end places where the chances of more valuable packages are.

Being you had experience with this in the past, you should know the procedures.

My experience in the past was at a different address in a different state, but I digress. My current neighborhood is definitely one in transition. My condo costs $470,000--there are brand-new $600k condos being built next door less than 2 feet away, and new condos down the street going for $800k-$1.2 mil. That said, you still see a lot of 'ghetto' folk walking around.

Normally I'd agree with you--someone would have to know and lie in wait without arousing suspicion. Well, the real kicker is that they delivered at 12:47pm, and I arrived home just before 1pm, so in that small 3-5 min window my package disappeared. THAT'S fucked up.

Absent any one else in your unit having similar problems, this is very obvious.
It's been sold on CL/eButt by the driver.
They have plausble deniability.

 

[Fenixgoon]

Originally posted by: UNCjigga
Update 3: Newegg CS called, they are sending the replacement FedEx 1-day (same address unfortunately but better method we hope!) at no charge to me! Bottom line: UPS sucketh, NewEgg still kicks ass!

great to hear newegg has done you right, even when it's not their fault! :thumbsup:

that's why i still shop at the egg (and their prices are still top notch, too)

 

[IEC]

That sucks. At least Newegg's CS is still pretty darn good I see.

 

[UNCjigga]

Bump.

So NewEgg is processing my claim, and late last Thursday they sent me an email saying my claim was approved and they would replace/reship the items in my order at no charge, and send it FedEx Next Day Air. Its been a week, and no new messages from NewEgg. I called them on Monday afternoon and they said it may take 1-3 days to process the order. Since then I still haven't seen anything on my NewEgg account page or in my email. No tracking numbers. What should I do? Isn't there a NewEgg person on these forums?

 

[alkemyst]

call them...I don't understand why people think a non-company forum will get them results.

People are too quick to bash great companies because they never call.

I'd doubt if you explained yourself fully they'd get you off the line without an answer.

 

[UNCjigga]

Final update:

Processing took so long because NewEgg was waiting for UPS to reimburse them first. Rather than take a reship, I took a refund so I could order again at lower prices AND ship to my office. Sent the new order on Monday, got my gear Wednesday, and now I'm installing Vista on my new HD.

for NewEgg
:Q for Vista!
:thumbsdown: for UPS

 

[Kirby64]

At least you got a refund. Sucks that you had to wait weeks, but better than losing out.

Also, to Vista.. but that's a different story.