YA-UPS-T

[summit]

did you call the dist. center?

 

[UNCjigga]

Unit 3 neighbor didn't sign for it. :|

Now its time to call the distro center--didn't want go that route until I knew none of the housemates had it.

 

[alkemyst]

How many packages have you had stolen from your door now? I think it's time to use a different method...if I were a shipper knowing the rarity of this sort of thing; I'd be highly suspect.

 

[AlienCraft]

Originally posted by: UNCjigga
]Our rowhouse is a little weird though--let me explain. The first floor (ground level) has its own private entrance. Floors 2-4 (I'm 2nd floor) have an iron staircase going up to a landing, and then a common door to a hallway. Units 2-4 all have their own door buzzer to let you know when someone wants to get in.

The common door is broken as of 2 weeks ago, when someone broke in and burgled Unit 3 (they skipped my unit because roommate was working from home at the time!) Hence my fears of sketchy neighborhood. Its not obvious, but if one pulls hard on the common door, it will open without a key.

Previously, if UPS had a package for someone in 2-4 they would buzz the unit for the owner to come down and open the door. If nobody came, they would buzz another unit, and if someone came down, they would sign for the package and leave it inside the door, next to the mailboxes for the recipient to pick up. After the break-in, my neighbors haven't been leaving the packages out, as the door has a large glass window and it would be easy to see packages sitting out in the hallway.

So, the point of all this, is that anyone who knows what happened (or the burglar himself) can be waiting inside the common door and wait for packages to arrive, posing as someone who lives there. I'm really hoping the driver wouldn't fall for it if its a regular route and he knows everyone here, but who's to say he does (he's never actually seen "me" before, hence why he wouldn't ask for ID!)

Well, it still sounds as if they circumvented the reason there is signature required, to wit, leave it in responsible hands.
In our company, in the event I leave something with a neighbor, I indicate which one (next door/ across breezeway/ #12345) to avoid this exact issue.
I have total discretionary powers to not leave a package if I suspect it's not safe, or if I'm at risk to attempt. I deliver to areas that are RURAL and in the NorCal foothills, you don't go barging into some areas without taking some risk on. So far, I've only bailed on 1 address that had about a dozen dogs running loose. One was not having any of it, so I left.
I don't get paid that much.

 

[UNCjigga]

Dammit, UPS just told me they can't do anything unless I contact the shipper first! They want Newegg to initiate the inquiry, not the customer? Why? WTF is Newegg gonna do? UPS people here--is this standard practice? I don't understand why I can't' talk to the distro center/driver myself?? Even when I asked to do just that, they said the shipper needs to initiate an inquiry before I can schedule a driver follow-up.

edit: just sent an email form to Newegg.

 

[AlienCraft]

Originally posted by: UNCjigga
Dammit, UPS just told me they can't do anything unless I contact the shipper first! They want Newegg to initiate the inquiry, not the customer? Why? WTF is Newegg gonna do? UPS people here--is this standard practice? I don't understand why I can't' talk to the distro center/driver myself?? Even when I asked to do just that, they said the shipper needs to initiate an inquiry before I can schedule a driver follow-up.

edit: just sent an email form to Newegg.

You pay by CC?
Dispute the charge if Newegg doesn't hook you up.
Memo: Change the 'ship to' address to something commercial.

 

[UNCjigga]

Originally posted by: AlienCraft

Originally posted by: UNCjigga
Dammit, UPS just told me they can't do anything unless I contact the shipper first! They want Newegg to initiate the inquiry, not the customer? Why? WTF is Newegg gonna do? UPS people here--is this standard practice? I don't understand why I can't' talk to the distro center/driver myself?? Even when I asked to do just that, they said the shipper needs to initiate an inquiry before I can schedule a driver follow-up.

edit: just sent an email form to Newegg.

You pay by CC?
Dispute the charge if Newegg doesn't hook you up.
Memo: Change the 'ship to' address to something commercial.

Well I learned my lesson:
1. Ship to work if its 5 lbs or less.
2. If larger, call UPS and tell them to keep for customer pickup at distro center (way the fuck out in Landover, MD)
3. Pay more for FedEx. No offense to the competent UPS employees out there, but I've never had any problems with FedEx, ever. And their proof of signature seems to go a bit further.

 

[alkemyst]

the shipper needs to do it because it's their shipment. UPS wants to make sure the shipper that paid for the service is catered too.

In your explanation above, even if the outer door was bad...someone would have to know to just wait around, all the while not being questioned and hope UPS/FedEx was delivering to what appears to be a less that ideal place to live. If they were going to target this kind of thing, I think they'd go after higher end places where the chances of more valuable packages are.

Being you had experience with this in the past, you should know the procedures.

 

[alkemyst]

Originally posted by: UNCjigga

Originally posted by: AlienCraft

Originally posted by: UNCjigga
Dammit, UPS just told me they can't do anything unless I contact the shipper first! They want Newegg to initiate the inquiry, not the customer? Why? WTF is Newegg gonna do? UPS people here--is this standard practice? I don't understand why I can't' talk to the distro center/driver myself?? Even when I asked to do just that, they said the shipper needs to initiate an inquiry before I can schedule a driver follow-up.

edit: just sent an email form to Newegg.

You pay by CC?
Dispute the charge if Newegg doesn't hook you up.
Memo: Change the 'ship to' address to something commercial.

Well I learned my lesson:
1. Ship to work if its 5 lbs or less.
2. If larger, call UPS and tell them to keep for customer pickup at distro center (way the fuck out in Landover, MD)
3. Pay more for FedEx. No offense to the competent UPS employees out there, but I've never had any problems with FedEx, ever. And their proof of signature seems to go a bit further.

Many places like CDW require delivery to the actual address on the shipment. They cannot be picked up or re-routed.

Why not have everything shipped to work if you have a history of stolen packages? That is what anyone would have done after the second time.

 

[UNCjigga]

Originally posted by: alkemyst

Originally posted by: UNCjigga

Originally posted by: AlienCraft

Originally posted by: UNCjigga
Dammit, UPS just told me they can't do anything unless I contact the shipper first! They want Newegg to initiate the inquiry, not the customer? Why? WTF is Newegg gonna do? UPS people here--is this standard practice? I don't understand why I can't' talk to the distro center/driver myself?? Even when I asked to do just that, they said the shipper needs to initiate an inquiry before I can schedule a driver follow-up.

edit: just sent an email form to Newegg.

You pay by CC?
Dispute the charge if Newegg doesn't hook you up.
Memo: Change the 'ship to' address to something commercial.

Well I learned my lesson:
1. Ship to work if its 5 lbs or less.
2. If larger, call UPS and tell them to keep for customer pickup at distro center (way the fuck out in Landover, MD)
3. Pay more for FedEx. No offense to the competent UPS employees out there, but I've never had any problems with FedEx, ever. And their proof of signature seems to go a bit further.

Many places like CDW require delivery to the actual address on the shipment. They cannot be picked up or re-routed.

Why not have everything shipped to work if you have a history of stolen packages? That is what anyone would have done after the second time.

Like I said, read the OP. Got in trouble after shipping a home theater system to the office, when mailroom bitched to HR, and HR kindly reminded me that the mailroom is not my personal shipping room, and that they would refuse any packages that weren't FedEx Next Day Air (all my legit business mail is FedEx Next Day, but I ain't paying for it out of pocket. Might as well buy retail then!)

 

[alkemyst]

I saw the OP, but the way you wrote it with warehouse folks and crap I didn't know WTF you were talking about. Why couldn't they just call you to get you packages from the carrier instead of moving them.

I'd find a fucking new job if I was not important enough to have an expensive item shipped directly to me at the office.

I get packages almost daily from something as simple as a pack of batteries to 24" cube boxes of 75lb+ items.

 

[Chiropteran]

bleh nm

 

[UNCjigga]

Originally posted by: alkemyst
I saw the OP, but the way you wrote it with warehouse folks and crap I didn't know WTF you were talking about. Why couldn't they just call you to get you packages from the carrier instead of moving them.

I'd find a fucking new job if I was not important enough to have an expensive item shipped directly to me at the office.

I get packages almost daily from something as simple as a pack of batteries to 24" cube boxes of 75lb+ items.

Dude, I work for a Fortune 10 company with 10,000 employees. Even with my MBA, 401k, and nice salary+bonus, I'm a nobody!

I can see their point too--they have limited loading dock/warehouse space, plus IT is always ordering stuff from Dell/CDW/Newegg so its easy for personal packages to get mixed in with IT orders. That said, the package I ordered was under 5 lbs (Samsung 500gb hard drive, OCZ platinum memory, Windows Vista) so it would've been easy for mailroom guy to bring up on his rounds and they probably wouldn't have cared. I lose for following company policy, even though nobody else does for inconspicuous shit.

 

[alkemyst]

that sucks, like I said I'd find a different job. I work for a fortune 400 only though so I don't know. With 10,000 employees the packages of a few should be a non-issue. More than likely all departments have different stuff coming and going.

it is what it is, but I'd then be forced to ship to someone else or get an attended mailbox at a pack and ship.

I order about 90% of my stuff online even my lawn mower came to my office.

 

[Born2bwire]

Originally posted by: alkemyst
that sucks, like I said I'd find a different job. I work for a fortune 400 only though so I don't know. With 10,000 employees the packages of a few should be a non-issue. More than likely all departments have different stuff coming and going.

it is what it is, but I'd then be forced to ship to someone else or get an attended mailbox at a pack and ship.

I order about 90% of my stuff online even my lawn mower came to my office.

Wow, you'd quit a job over something as petty as mail room policy?

 

[TallBill]

Originally posted by: Born2bwire

Originally posted by: alkemyst
that sucks, like I said I'd find a different job. I work for a fortune 400 only though so I don't know. With 10,000 employees the packages of a few should be a non-issue. More than likely all departments have different stuff coming and going.

it is what it is, but I'd then be forced to ship to someone else or get an attended mailbox at a pack and ship.

I order about 90% of my stuff online even my lawn mower came to my office.

Wow, you'd quit a job over something as petty as mail room policy?

Yes, well when you work for mother and live at her house it doesn't really matter does it alkemyst?

"Mom, get me some MEATLOAF!"

 

[alkemyst]

Originally posted by: TallBill

Originally posted by: Born2bwire

Originally posted by: alkemyst
that sucks, like I said I'd find a different job. I work for a fortune 400 only though so I don't know. With 10,000 employees the packages of a few should be a non-issue. More than likely all departments have different stuff coming and going.

it is what it is, but I'd then be forced to ship to someone else or get an attended mailbox at a pack and ship.

I order about 90% of my stuff online even my lawn mower came to my office.

Wow, you'd quit a job over something as petty as mail room policy?

Yes, well when you work for mother and live at her house it doesn't really matter does it alkemyst?

"Mom, get me some MEATLOAF!"

I don't know about your personal life other than it must suck that you need to make up stuff on the internet and try far too hard here.

I regularly get shipments, today I have 3M window primer, a 750GB Hard drive and a couple kitty cat key hooks coming.

There are plenty of jobs out there where I wouldn't have to be treated like a servant.

 

[UNCjigga]

OK, WTF UPS? Now I'm pissed.

Called again this morning, and the CSR immediately connected me with a "specialist" after giving him my case history. Well the specialist is now telling me that the package was left at the front door. WTF? "Well, why does it say signed for by (my name}? Doesn't that imply that somebody signed for it? Don't you leave the signature field BLANK if you leave it at the door?" I asked, incredulous. "No, she replies, not if you leave a note telling UPS to leave the package". I pause. "I never left a note, there has never been a note. They always leave an Infonotice if I'm not home." Then she dropped the bomb.

Get ready for it folks...

"You need to request in writing if you want packages held or a required signature."

So if that's the policy, why have I NEVER had to do that before? Why have I ALWAYS gotten the yellow sticky Infonotice when UPS misses me? And WHY would you track a package as "Signed by XXXXX" WHEN THEY NEVER SIGNED FOR IT????

Lesson learned. I'm done with UPS.

edit: I did ask them to contact the distro center and have them contact me and send the driver out if possible. She took my number, so I hope I get a call back but I'm not expecting much from her. Should I just try to contact the distro center directly?

Also, I wrote Newegg last night, and they are asking if I would like replacement or a refund. I told them to hold off while I clear things with UPS. Should I just take the replacement offer now? If I wait too long, will they think the matter is resolved?

 

[rasczak]

Originally posted by: UNCjigga
OK, WTF UPS? Now I'm pissed.

Called again this morning, and the CSR immediately connected me with a "specialist" after giving him my case history. Well the specialist is now telling me that the package was left at the front door. WTF? "Well, why does it say signed for by (my name}? Doesn't that imply that somebody signed for it? Don't you leave the signature field BLANK if you leave it at the door?" I asked, incredulous. "No, she replies, not if you leave a note telling UPS to leave the package". I pause. "I never left a note, there has never been a note. They always leave an Infonotice if I'm not home." Then she dropped the bomb.

Get ready for it folks...

"You need to request in writing if you want packages held or a required signature."

So if that's the policy, why have I NEVER had to do that before? Why have I ALWAYS gotten the yellow sticky Infonotice when UPS misses me? And WHY would you track a package as "Signed by XXXXX" WHEN THEY NEVER SIGNED FOR IT????

Lesson learned. I'm done with UPS.

edit: I did ask them to contact the distro center and have them contact me and send the driver out if possible. She took my number, so I hope I get a call back but I'm not expecting much from her. Should I just try to contact the distro center directly?

Also, I wrote Newegg last night, and they are asking if I would like replacement or a refund. I told them to hold off while I clear things with UPS. Should I just take the replacement offer now? If I wait too long, will they think the matter is resolved?

ask for a replacement now, and request the use of fedex if that's your preference now. let newegg deal with UPS.

 

[alkemyst]

signature fields online can contain codes for left packages like LFD (Left, front door)...

 

[codeyf]

Originally posted by: UNCjigga
OK, WTF UPS? Now I'm pissed.

Called again this morning, and the CSR immediately connected me with a "specialist" after giving him my case history. Well the specialist is now telling me that the package was left at the front door. WTF? "Well, why does it say signed for by (my name}? Doesn't that imply that somebody signed for it? Don't you leave the signature field BLANK if you leave it at the door?" I asked, incredulous. "No, she replies, not if you leave a note telling UPS to leave the package". I pause. "I never left a note, there has never been a note. They always leave an Infonotice if I'm not home." Then she dropped the bomb.

Get ready for it folks...

"You need to request in writing if you want packages held or a required signature."

So if that's the policy, why have I NEVER had to do that before? Why have I ALWAYS gotten the yellow sticky Infonotice when UPS misses me? And WHY would you track a package as "Signed by XXXXX" WHEN THEY NEVER SIGNED FOR IT????

Lesson learned. I'm done with UPS.

edit: I did ask them to contact the distro center and have them contact me and send the driver out if possible. She took my number, so I hope I get a call back but I'm not expecting much from her. Should I just try to contact the distro center directly?

Also, I wrote Newegg last night, and they are asking if I would like replacement or a refund. I told them to hold off while I clear things with UPS. Should I just take the replacement offer now? If I wait too long, will they think the matter is resolved?

I'd get a replacement if they've already offered it, then still pursue it with UPS. If your first package mysteriously appears, you can contact Newegg and send it back their way. If it doesn't (and it probably won't) then you're covered.

 

[UNCjigga]

Originally posted by: alkemyst
the shipper needs to do it because it's their shipment. UPS wants to make sure the shipper that paid for the service is catered too.

In your explanation above, even if the outer door was bad...someone would have to know to just wait around, all the while not being questioned and hope UPS/FedEx was delivering to what appears to be a less that ideal place to live. If they were going to target this kind of thing, I think they'd go after higher end places where the chances of more valuable packages are.

Being you had experience with this in the past, you should know the procedures.

My experience in the past was at a different address in a different state, but I digress. My current neighborhood is definitely one in transition. My condo costs $470,000--there are brand-new $600k condos being built next door less than 2 feet away, and new condos down the street going for $800k-$1.2 mil. That said, you still see a lot of 'ghetto' folk walking around.

Normally I'd agree with you--someone would have to know and lie in wait without arousing suspicion. Well, the real kicker is that they delivered at 12:47pm, and I arrived home just before 1pm, so in that small 3-5 min window my package disappeared. THAT'S fucked up.

 

[UNCjigga]

Originally posted by: alkemyst
signature fields online can contain codes for left packages like LFD (Left, front door)...

Well don't you find this a bit misleading then?

Tracking Number: 1Z 04W F35 03 1782 XXX X

Type: Package
Status: Delivered
Delivered On: 03/12/2008
12:47 P.M.
Delivered To: WASHINGTON, DC, US
Signed By: [my NAME]
Service: GROUND

And on the proof-of-delivery:

Tracking Number: 0 1Z 04W F35 03 1782 XXX X
Service: 0 GROUND
Weight: 0 3.00 Lbs
Shipped/Billed On: 0 03/10/2008
Delivered On: 0 03/12/2008 12:47 P.M.
Delivered To: 0 WASHINGTON , DC , US
Signed By: 0 [my NAME]
Location: 0 FRONT DOOR

 

[altonb1]

Originally posted by: UNCjigga

Originally posted by: alkemyst
the shipper needs to do it because it's their shipment. UPS wants to make sure the shipper that paid for the service is catered too.

In your explanation above, even if the outer door was bad...someone would have to know to just wait around, all the while not being questioned and hope UPS/FedEx was delivering to what appears to be a less that ideal place to live. If they were going to target this kind of thing, I think they'd go after higher end places where the chances of more valuable packages are.

Being you had experience with this in the past, you should know the procedures.

My experience in the past was at a different address in a different state, but I digress. My current neighborhood is definitely one in transition. My condo costs $470,000--there are brand-new $600k condos being built next door less than 2 feet away, and new condos down the street going for $800k-$1.2 mil. That said, you still see a lot of 'ghetto' folk walking around.

Welcome to DC.

 

[Gothgar]

that sucks ass