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YA-UPS-T

UNCjigga

UNCjigga

Lifer
Dammit, this is why I HATE ordering stuff to my apartment when nobody's home. ARRGHH, this is so frustrating! A little bit of backstory...

When I was living in Silver Spring, MD, a number of packages were stolen before I ever got them. Idiot UPS driver for that area would just leave stuff sitting OUTSIDE on the doorstep, because he couldn't be bothered to fill out an InfoNotice. Of course, local thugs took advantage of this. Luckily I didn't lose anything of value, but I soon started getting stuff delivered at work.

Picking up things at work was a dream. Packages came early in the morning. In fact, UPS 3-day packages often came next-day. Of course, I order a home theater system and I get in trouble because the warehouse folks aren't paid to lift *YOUR* packages. So there goes that option.

Now I live in DC, and I was afraid to get stuff delivered here at all. Its gotten to the point where I buy retail, or I get stuff shipped to my dad's house (in NC) and pick it up when I make trips to see him (every 3 months or so...not entirely convenient.) But my roommate was working from home for the last 2 months, so I got in the habit of shipping stuff here again.

So of course, Monday I just had to order stuff from Newegg, and Tuesday happened to be my roommate's first day back in the office. So I figured I'd work from home today (scheduled delivery date.) Nope. Gotta go in for a 9am meeting. Its a 25 mile commute each way. I hightail it back home during lunch, get home around 12:50, don't see an InfoNotice, tracking still shows "out for delivery", so I think I'm golden! WRONG!!!! Tracking updates at 3:00pm to say "Delivered - Front Door" at 12:47. WTF??? Missed him by 3 minutes! Worse, it was signed for by "me". Great. I live on the 2nd floor of a rowhouse--only 4 floors/4 units. I checked with one neighbor and they didn't sign for it. Maybe I'm paranoid, but what are the chances that one of the others has it (none of them answered the door--were they even home?)
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CLIFFS

- Ordered $350 worth of tech from Newegg
- Shipped UPS
- Tried to be home to sign for package
- Missed driver by 3 minutes
- Somebody signed for it using my name
- No idea where the package is

UPDATE

Well, just heard back from my neighbor in Unit 3. He didn't sign for it either. Nobody from my building did. Fuck. Guess I gotta make it UPS' problem now. Has anyone had any success disputing delivery with them?

UPDATE 2
Just found out that UPS is in the habit of lying when filling out the "Signed for by NAME" field, perhaps to reduce their liability? The specialist I spoke to is now saying the package was "left at the front door per customer note" which is BS. Well screw UPS, I'm never using them again.

UPDATE 3
So NewEgg is processing my claim, and late last Thursday they sent me an email saying my claim was approved and they would replace/reship the items in my order at no charge, and send it FedEx Next Day Air. Its been a week, and no new messages from NewEgg. I called them on Monday afternoon and they said it may take 1-3 days to process the order. Since then I still haven't seen anything on my NewEgg account page or in my email. No tracking numbers. What should I do? Isn't there a NewEgg person on these forums?

FINAL UPDATE
Newegg was waiting on UPS to close the trace and reimburse them--once that was done I got an email and had money refunded to my credit card. I reordered Monday (taking advantage of lower prices) and got my gear shipped to the office this time. Came in yesterday no problems.
 
Ouch, my packages get left inside the apartment doorway or in the leasing office. Not sure what I'd do if I were you.
 
Call UPS, the will get in touch with the driver. The driver can tell you who signed for it.

I ***HIGHLY*** doubt the driver was stupid enough to let someone off the street sign for it, but if they did you can file a formal complaint that goes on their record.
 
Originally posted by: jpeyton
Call UPS, the will get in touch with the driver. The driver can tell you who signed for it.

I ***HIGHLY*** doubt the driver was stupid enough to let someone off the street sign for it, but if they did you can file a formal complaint that goes on their record.
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Already did--all she did was confirm what I already read off ups.com, and when I asked "well what did the guy look like?" she said "I cannot get in touch with the driver at this time, please check with your neighbors and follow up if they don't have it."

She also confirmed that drivers do not check for ID when asking you to sign for a package. Some may do it out of habit, but its not company policy. :|

 
In all fairness to UPS, this sounds like douchebaggery of the person who signed it, not the UPS driver, especially since FedEx and DHL have never asked for ID from me or anybody I know before.
 
I've always wondered this but what's stopping the driver from forging your name and keeping packages to himself? Obviously they'd get caught if they do it all the time but if they did it once in a while when they think the package is valuable would be hard to prove.
 
Originally posted by: darkxshade
I've always wondered this but what's stopping the driver from forging your name and keeping packages to himself? Obviously they'd get caught if they do it all the time but if they did it once in a while when they think the package is valuable would be hard to prove.
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I'm sure that it's happened before.
 
I always have my stuff delivered to my office where someone can sign for it all day long to avoid those kind of situations.
 
Originally posted by: UNCjigga
Already did--all she did was confirm what I already read off ups.com, and when I asked "well what did the guy look like?" she said "I cannot get in touch with the driver at this time, please check with your neighbors and follow up if they don't have it."

She also confirmed that drivers do not check for ID when asking you to sign for a package. Some may do it out of habit, but its not company policy. :|
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Who you spoke to was a CSR, and you're right, they only have access to the same tracking information you see.

You should be able to get a hold of the local UPS distribution center by phone, who will put you in touch with the actual driver.

I once had a $1500 order of computer parts delivered to the wrong address. I came home, checked the tracking number online and saw the "Delivered" message. I called UPS, explained what happened and they said the local distribution center would call me in about 1 hour. First the distribution center called, then the driver called. The driver admitted his mistake, picked up the packages from the wrong address (the people there luckily had not opened anything) and delivered it to me.
 
Originally posted by: Aikouka
One reason why drivers should check ID when you sign for something.
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UPS will leave with any tenant so long as the complex doesn't have a recorded theft history.
 
Originally posted by: Aikouka
One reason why drivers should check ID when you sign for something.
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Unless they were in your unit, the policy NOW is to get an ID.
This is a TSA regulation.
It is your only recourse.

If they were standing outside and the driver simply asked "are you so and so?" one needn't be McCloud to figure that mystery out.
This is why ALL PARCEL Drivers are mandated by TSA / HSA to check IDs on Pick ups and to verify ID when meeting someone outside the actual address.

I pissed one lady off because she drove up as I did and I asked for her ID before allowing her the package. Tough. I actually read the regs and want to keep my job. Call Customer Service, they get paid to care what you feel about it.
 
Originally posted by: AlienCraft
Originally posted by: Aikouka
One reason why drivers should check ID when you sign for something.
Click to expand...
Unless they were in your unit, the policy NOW is to get an ID.
This is a TSA regulation.
It is your only recourse.

If they were standing outside and the driver simply asked "are you so and so?" one needn't be McCloud to figure that mystery out.
This is why ALL PARCEL Drivers are mandated by TSA / HSA to check IDs on Pick ups and to verify ID when meeting someone outside the actual address.

I pissed one lady off because she drove up as I did and I asked for her ID before allowing her the package. Tough. I actually read the regs and want to keep my job. Call Customer Service, they get paid to care what you feel about it.
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Those reg's you speak of apply for pickups, as you point out, not delivery.
 
Originally posted by: Baloo
Originally posted by: AlienCraft
Originally posted by: Aikouka
One reason why drivers should check ID when you sign for something.
Click to expand...
Unless they were in your unit, the policy NOW is to get an ID.
This is a TSA regulation.
It is your only recourse.

If they were standing outside and the driver simply asked "are you so and so?" one needn't be McCloud to figure that mystery out.
This is why ALL PARCEL Drivers are mandated by TSA / HSA to check IDs on Pick ups and to verify ID when meeting someone outside the actual address.

I pissed one lady off because she drove up as I did and I asked for her ID before allowing her the package. Tough. I actually read the regs and want to keep my job. Call Customer Service, they get paid to care what you feel about it.
Click to expand...

Those reg's you speak of apply for pickups, as you point out, not delivery.
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Yup, I've never had to show id when signing for anything from any delivery company.
 
It's extremely rare for the same issues to happen at two separate addresses to you.

Since this is historical for you, you'd best find a better shipping address. I have all my packages go to my office. Even though I don't live in a problematic area I'd rather not have a few hundred dollars just sitting on my door step in the weather no less.
 
Originally posted by: RKS
Maybe one of your neighbors was being nice and signed for you.
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That's what I'm hoping for...but like I said I am a little paranoid about my neighborhood. My neighbors (within the rowhouse) are really nice though. I already checked with 2 out of 3 and they didn't have it. I'm hoping the third neighbor (who lives above me and gets buzzed by mistake all the time) has it, but I haven't been able to check with him since he's on call and has a wacky hospital schedule. I always feel bad knocking on his door because he can be sleeping during the middle of the day. Called his cell and it went straight to voicemail, which usually means he's sleeping, so I left a message and sent him an email. Hopefully he responds in time so if shit hits the fan, I can call UPS/Newegg tomorrow morning.

 
Originally posted by: KLin
I always have my stuff delivered to my office where someone can sign for it all day long to avoid those kind of situations.
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Yeah, I'm an idiot though who's abiding by company policy though (read the long version of the OP.) It was only a 3lbs package so I could've gotten away with it.

 
Originally posted by: AlienCraft
Originally posted by: Aikouka
One reason why drivers should check ID when you sign for something.
Click to expand...
Unless they were in your unit, the policy NOW is to get an ID.
This is a TSA regulation.
It is your only recourse.

If they were standing outside and the driver simply asked "are you so and so?" one needn't be McCloud to figure that mystery out.
This is why ALL PARCEL Drivers are mandated by TSA / HSA to check IDs on Pick ups and to verify ID when meeting someone outside the actual address.

I pissed one lady off because she drove up as I did and I asked for her ID before allowing her the package. Tough. I actually read the regs and want to keep my job. Call Customer Service, they get paid to care what you feel about it.
Click to expand...
Our rowhouse is a little weird though--let me explain. The first floor (ground level) has its own private entrance. Floors 2-4 (I'm 2nd floor) have an iron staircase going up to a landing, and then a common door to a hallway. Units 2-4 all have their own door buzzer to let you know when someone wants to get in.

The common door is broken as of 2 weeks ago, when someone broke in and burgled Unit 3 (they skipped my unit because roommate was working from home at the time!) Hence my fears of sketchy neighborhood. Its not obvious, but if one pulls hard on the common door, it will open without a key.

Previously, if UPS had a package for someone in 2-4 they would buzz the unit for the owner to come down and open the door. If nobody came, they would buzz another unit, and if someone came down, they would sign for the package and leave it inside the door, next to the mailboxes for the recipient to pick up. After the break-in, my neighbors haven't been leaving the packages out, as the door has a large glass window and it would be easy to see packages sitting out in the hallway.

So, the point of all this, is that anyone who knows what happened (or the burglar himself) can be waiting inside the common door and wait for packages to arrive, posing as someone who lives there. I'm really hoping the driver wouldn't fall for it if its a regular route and he knows everyone here, but who's to say he does (he's never actually seen "me" before, hence why he wouldn't ask for ID!)

 
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