WTF....Artic Silver voids CPU/MB warranty with Monarch?? PLEASE READ UPDATE!!

[Ike0069]

Originally posted by: Philippine Mango

Originally posted by: Zepper
That's funny/sad (to think anyone could be so stupid) Ike69 - definitely plenty O grease on that one...

. Any doof that hangs around this forum at all should know by now that you don't PULL heat sinks off - you gently, but firmly, TWIST them off. That easily breaks the grip of just about any heat sink goop including the pads and adhesives. IAC, if Monarch specifically states that the use of AS (or any other TIM not on AMD's recommended list) voids the warranty - then so be it. You can get OEM TIM from Ajigo.com (the supplier of most of AMD's OEM HSFs) or from the AMD list at other vendors.
.bh.

Where's the :sun: ?

I just can't see the problem with "pulling if off". Sure if it's difficult I can see why you would "twist" it off but what could exactally go wrong with pulling it off?

Edit: Wrong person. I explained exactly what happened in the thread I linked in the opening post.

 

[Baked]

Ouch, that's pretty messed up. They probably got you on record and reject your RMA no matter how clean you make the CPU.

 

[gamerj]

I agree, the movement u can make with that mobo and heatsink is very very minimal, and those cooling patches really makel it stick pretty firmly...

So, dont be smart-ass nerd ....zepper

 

[Dennis Travis]

I have heard of people with P4's with the stock Intel HS and having the CPU stick to the HS. On at least the older P4's the way the HS sits in that plastic base, there is really no way to twist it.
:sun:

 

[Ike0069]

Ok, I found where Monarch has it written.
"PLEASE READ
Monarch Computer Systems, Inc. reserves the right to refuse warranty on any processor that contains a metallic based thermal transfer compound. These compounds have been found to be slightly capacitive and can damage processors with exposed electronics on the top. Improper installation and improper use of processors will also void any warranty provided by Monarch Computer Systems."

The problem I see is that an A64 has no "exposed electronics on the top". That should make this point moot. They told me that the reason they had to go with this policy is that AMD stopped honoring the warranty when metallic compounds are used. That is not true as I have talked with AMD. They will not void the warranty for use of any particular type or brand of paste. Now if it was used improperly, (see above linked pic) that's a different story. But Monarch won't even look at it to see if it was used improperly.

 

[DEredita]

If you ordered with a credit card, call the credit card and tell them that you purschased a part that was faulty and the company you ordered from will not return it or reimburse you. Tell them you want your money back because they are making outragous claims on why they will not exchange or give you your money back. See if that works, if it does, the credit card will reimburse you and they will hunt down Monarch like the predator.

- Mike

 

[uOpt]

Well, so refuse because it is capacitive, not conductive.

Tough call.

 

[ayman]

ooo ooo do that !!


Edit: I have a question now that we are all talking about this topic. What do most people prefer, the paste or the thermal pad? I think i read somewhere on the amd site that the pad is harder to remove but it is recommended. For overclocking and best cooling conditions, is paste better (such as AS)?

 

[SaberDicer]

Wait, I just requested an RMA from monarch with my 3500+, I used the heatsink/fan that came with it but I also used AS. The processor actually doesnt work, should I tell them this or just lie and say I didn't use AS?

 

[Ike0069]

DON'T MENTION AS. Let them tell you what's wrong.

 

[RadiclDreamer]

http://www.amd.com/us-en/asset...sets/section5-high.wmv

 

[Ike0069]

I thought the new A64's came with a past vice pad?

 

[Zepper]

Had to "stoop" to name-calling, eh? Anyway you could have loosened the CPU socket latch as much as possible and then lifted the stuck-together HSF and CPU straight out. And once you had them in your hands, you could then twist the HSF off the CPU. There is always a way...
.bh.

:moon:

 

[ponyo]

You're only supposed to use AMD stock heatsink with AMD retail CPUs in order to qualify for AMD's 3 yr warranty. You can remove and install the stock heatsink as many times as you want as long as you use the thermal paste or pad that's on AMD's approved list. The only thermal paste which is approved by AMD is Shinetsu paste. Artic silver is not on that list. If you don't use pad or Shinetsu paste, you're actually voiding your warranty and AMD has the right to refuse your RMA even though I've never heard them do that for using some other paste.

Moral of the story? Use Shinetsu paste instead of Arctic Silver. It's better paste than AS and won't void your warranty.

 

[Ike0069]

And Zepper, try to do this before you comment. Your posts do nothing but show your ignorance. Jackass.

 

[Ike0069]

Originally posted by: Naustica
You're only supposed to use AMD stock heatsink with AMD retail CPUs in order to qualify for AMD's 3 yr warranty. You can remove and install the stock heatsink as many times as you want as long as you use the thermal paste or pad that's on AMD's approved list. The only thermal paste which is approved by AMD is Shinetsu paste. Artic silver is not on that list. If you don't use pad or Shinetsu paste, you're actually voiding your warranty and AMD has the right to refuse your RMA even though I've never heard them do that for using some other paste.

Moral of the story? Use Shinetsu paste instead of Arctic Silver. It's better paste than AS and won't void your warranty.

Hey genius, read where I said that I already called AMD direct about this. They don't void the warranty for using AS. Quit ASSuming and check the actual facts before you go spouting bullshit again.

BTW, Shin Etsu is not the only one. Now please STFU.
Suggested Thermal Interface Materials
Bergquist TIC-3000 Grease
Shin Etsu G751 Grease
Shin Etsu X23-7762 Grease
Shin Etsu X23-7783D Grease
Thermoset, Lord CPD TC-350 Grease

 

[justly]

Originally posted by: Ike0069

Hey genius, read where I said that I already called AMD direct about this. They don't void the warranty for using AS. Quit ASSuming and check the actual facts before you go spouting bullshit again.

BTW, Shin Etsu is not the only one. Now please STFU.
Suggested Thermal Interface Materials
Bergquist TIC-3000 Grease
Shin Etsu G751 Grease
Shin Etsu X23-7762 Grease
Shin Etsu X23-7783D Grease
Thermoset, Lord CPD TC-350 Grease

You seem to have a very bad atitude twards other people, as long as you can be civil I will try to explain why I think Monarch is giving you such trouble and how you might be able to convince Monarch that it is possibly their fault.

Monarch has probably adopted this policy due to socket "A" requirements. Since AMD only supportsthe use of PCM (Phase change material) for socket "A" they could refuse to honor an RMA when a paste (or tape) was used.

Since you obviously found AMDs page that lists the suggested thermal interface materials for the A64 processor, try reading the whole thing.

It specifically states
"AMD does not recommend using phase-change materials between the heatsink and the processor"
then it goes on to say
"Phase-change materials develop high adhesion forces between the heatsink and processor when the material is in the solid phase. This strong adhesive force may cause the processor to stick to the heatsink. During heatsink removal, this strong adhesive force may cause the processor to be removed from the socket while it is locked, and this action may result in damage to the socket or to the processor pins".

If you bought this as an assembled unit it sounds like they (meaning Monarch) are the ones that did not follow AMDs guidelines.

If you really want to work with Monarch to get this resolved I would first go back to AMD and get them to send you some form of documentation that AS does not void the warranty (even an E-mail from an official AMD server should do). Contact Monarch with the information quoted above and any other documentation provided by AMD (if your using an E-mail, forward it to them so that they can see that it originated from AMD). If they still will not work with you to resolve this issue let them know that you plan to contact AMD about your dis-satisfaction with them, and with AMD for recommending them as an online vender for thier products.

This still may not get you satisfaction, but I think it is your best option.

 

[Budman]

Originally posted by: justly

Originally posted by: Ike0069

Hey genius, read where I said that I already called AMD direct about this. They don't void the warranty for using AS. Quit ASSuming and check the actual facts before you go spouting bullshit again.

BTW, Shin Etsu is not the only one. Now please STFU.
Suggested Thermal Interface Materials
Bergquist TIC-3000 Grease
Shin Etsu G751 Grease
Shin Etsu X23-7762 Grease
Shin Etsu X23-7783D Grease
Thermoset, Lord CPD TC-350 Grease

You seem to have a very bad atitude twards other people, as long as you can be civil I will try to explain why I think Monarch is giving you such trouble and how you might be able to convince Monarch that it is possibly their fault.

Monarch has probably adopted this policy due to socket "A" requirements. Since AMD only supportsthe use of PCM (Phase change material) for socket "A" they could refuse to honor an RMA when a paste (or tape) was used.

Since you obviously found AMDs page that lists the suggested thermal interface materials for the A64 processor, try reading the whole thing.

It specifically states
"AMD does not recommend using phase-change materials between the heatsink and the processor"
then it goes on to say
"Phase-change materials develop high adhesion forces between the heatsink and processor when the material is in the solid phase. This strong adhesive force may cause the processor to stick to the heatsink. During heatsink removal, this strong adhesive force may cause the processor to be removed from the socket while it is locked, and this action may result in damage to the socket or to the processor pins".

If you bought this as an assembled unit it sounds like they (meaning Monarch) are the ones that did not follow AMDs guidelines.

If you really want to work with Monarch to get this resolved I would first go back to AMD and get them to send you some form of documentation that AS does not void the warranty (even an E-mail from an official AMD server should do). Contact Monarch with the information quoted above and any other documentation provided by AMD (if your using an E-mail, forward it to them so that they can see that it originated from AMD). If they still will not work with you to resolve this issue let them know that you plan to contact AMD about your dis-satisfaction with them, and with AMD for recommending them as an online vender for thier products.

This still may not get you satisfaction, but I think it is your best option.

now that's a way to post & get your way across.

Very good post justly I commend you, I only wish I could get my way across as well as you do.

:thumbsup:

 

[dtboos]

Originally posted by: Ike0069
Ok, I called Arctic Silver. They told me that Monarch has a problem with AS because they won't meet Monarch's demands to sell Arctic Silver.
Seems to me that this is Monarch being vindictive towards any AS use.

Thats just stupid.

 

[AFKMatrix]

Ok i am in the UK here so not sure if its the same but, i bought a OEM AMD 64 3200+ and therefore i dont have a stock heatsink thus i have purchased the thermalright XP-120 heatsink. Now i am going to use AS5 but will this void the AMD waranty??

I cant see that it will becuase i havn't removed the stock heatsink thus the warranty should stand right??

 

[DrMrLordX]

Edit: deleted. Post was redundant. Ups.

 

[Tyrial]

Originally posted by: RadiclDreamer

I understand what you are saying entirely, and cant say that I blame them. Too many people feck things up by using thermal compound incorrectly. And while you may have done it right, there are many who dont and they just dont want to be responsible for eating the cost of someones stupidity

Then would you mind telling us how to apply it correctly, since I plan on using this for the first time sometime next week when my new computer arrives? Up until now whenever I have built computers I've just used the thermal pad supplied because I wasn't going to overclock, I plan to try overclock my new system when I get it.

 

[Ike0069]

Originally posted by: justly
You seem to have a very bad atitude twards other people, as long as you can be civil I will try to explain why I think Monarch is giving you such trouble and how you might be able to convince Monarch that it is possibly their fault.

Monarch has probably adopted this policy due to socket "A" requirements. Since AMD only supportsthe use of PCM (Phase change material) for socket "A" they could refuse to honor an RMA when a paste (or tape) was used.

Since you obviously found AMDs page that lists the suggested thermal interface materials for the A64 processor, try reading the whole thing.

It specifically states
"AMD does not recommend using phase-change materials between the heatsink and the processor"
then it goes on to say
"Phase-change materials develop high adhesion forces between the heatsink and processor when the material is in the solid phase. This strong adhesive force may cause the processor to stick to the heatsink. During heatsink removal, this strong adhesive force may cause the processor to be removed from the socket while it is locked, and this action may result in damage to the socket or to the processor pins".

If you bought this as an assembled unit it sounds like they (meaning Monarch) are the ones that did not follow AMDs guidelines.

If you really want to work with Monarch to get this resolved I would first go back to AMD and get them to send you some form of documentation that AS does not void the warranty (even an E-mail from an official AMD server should do). Contact Monarch with the information quoted above and any other documentation provided by AMD (if your using an E-mail, forward it to them so that they can see that it originated from AMD). If they still will not work with you to resolve this issue let them know that you plan to contact AMD about your dis-satisfaction with them, and with AMD for recommending them as an online vender for thier products.

This still may not get you satisfaction, but I think it is your best option.

Justly, I appreciate your comments. It's just that I am getting really annoyed at people posting incorrect things as fact when I know the real truth as I have already researched it.
I am not done talking with Monarch, but after 3 calls yesterday, they don't want to seem to budge. My biggest problem with this situation is that they won't even take a look at it.
This part of the waranty claim..."These compounds have been found to be slightly capacitive and can damage processors with exposed electronics on the top"... is what really upset me. The A64 has no exposed electronics on top, so IMO the A64 should not fall under this. And Monarch's statement has nothing to do with AMD's statement about the high adhesion problem.
Also, I did ask MD if they had something in writing about AS not voiding the warranty, but they have nothing like that, only a suggestd list. I will try today to see if they can email me something about this though. Thanks for the idea.

 

[Ike0069]

Originally posted by: Tyrial

Originally posted by: RadiclDreamer

I understand what you are saying entirely, and cant say that I blame them. Too many people feck things up by using thermal compound incorrectly. And while you may have done it right, there are many who dont and they just dont want to be responsible for eating the cost of someones stupidity

Then would you mind telling us how to apply it correctly, since I plan on using this for the first time sometime next week when my new computer arrives? Up until now whenever I have built computers I've just used the thermal pad supplied because I wasn't going to overclock, I plan to try overclock my new system when I get it.

Whatever brand TIM you use, go th their website, and there will be directions on how to properly appy it for your type of processor.

 

[erikistired]

awesome, if you can't handle taking a hsf off a cpu without tearing the cpu out then you shouldn't be in your case in the first place. instead of just forcing it next time twist the hsf a little to loosen the paste. monarch has every right to deny you warranty on that alone.

i see zepper has already tried to enlighten you about this. and before you start calling names i've got over 10 years of PAID experience (which means someone has valued my abilities enough to give me a paycheck for 10+ years) building and repairing pcs, including my own a64 system. granted the plastic retaining bracket doesn't allow for much wiggle room but it allow for enough to get the hsf off without tearing the cpu out of the socket.