WTF....Artic Silver voids CPU/MB warranty with Monarch?? PLEASE READ UPDATE!!

[Robor]

Tell them you used this... http://www.arcticsilver.com/ceramique.htm

"Electrical Insulator:
Ceramique does not contain any metal or other electrically conductive materials. It is a pure electrical insulator, neither electrically conductive nor capacitive."

 

[Ike0069]

Originally posted by: fisher
awesome, if you can't handle taking a hsf off a cpu without tearing the cpu out then you shouldn't be in your case in the first place. instead of just forcing it next time twist the hsf a little to loosen the paste. monarch has every right to deny you warranty on that alone.

i see zepper has already tried to enlighten you about this. and before you start calling names i've got over 10 years of PAID experience (which means someone has valued my abilities enough to give me a paycheck for 10+ years) building and repairing pcs, including my own a64 system. granted the plastic retaining bracket doesn't allow for much wiggle room but it allow for enough to get the hsf off without tearing the cpu out of the socket.

This has happened to many people as I have found out. I wasn't expecting the CPU to come out and yes I did twist it inside the bracket as much as it would allow. The main problem I had was that the CPU was completely cool. I admit this is the first time I have removed a HSF from an A64, but I have used AS many times inthe past on socket A processors. The extra surface area causes the strong adhesion.
Anyways, that was never the point of this thread. It is why Monarch is voiding the warranty for using AS, not how the HSF/CPU was removed. So people telling me I'm stupid for pulling the CPU out when removing the HSF is not needed noe wanted in this thread. If you re-read Zepper's first post, you can tell he has no idea that there is even any bracket there. So now, well after the fact, you are trying to make yourself feel smarter and better by belittling me. You are my hero.

 

[apoppin]

Originally posted by: DEredita


If you ordered with a credit card, call the credit card and tell them that you purschased a part that was faulty and the company you ordered from will not return it or reimburse you. Tell them you want your money back because they are making outragous claims on why they will not exchange or give you your money back. See if that works, if it does, the credit card will reimburse you and they will hunt down Monarch like the predator.

- Mike

did you miss this? . . . forget Monarch . . . DISPUTE their claim with your CC.
:roll:

 

[Ike0069]

Yea, I will try that.
It's just some people want to call me stupid for pulling the HSF out like I did, even though that is not the point of this thread. I have to reply to that!

 

[LED]

Originally posted by: Budman
AMd themselves says it...

http://www.amd.com/us-en/Proce...0_182_867_2139,00.html

This Limited Warranty shall be null and void if the AMD microprocessor which is the subject of this Limited Warranty is used with any heatsink/fan other than the one provided herewith.

Since the stock sink/fan doesnt come with AS but with a pad ,then it voids the warranty to use anything on it..

Exactly...eventhough it doesn't mention Compound, the AS did not come with the kit...bent pins or not.

 

[apoppin]

Originally posted by: Ike0069
Yea, I will try that.
It's just some people want to call me stupid for pulling the HSF out like I did, even though that is not the point of this thread. I have to reply to that!

"some people" here try to cover their own inadequacies by calling other people by their own well-deserved names.

ignore them . . . . you gotta sift thru the crap to get the good ideas



Good luck . . . . Monarch is on my "?" list now.

 

[Duvie]

Key words here ppl.....these voids what Monarch is saying..... "These compounds have been found to be slightly capacitive and can damage processors with exposed electronics on the top."

the A64 has an integrated heat spreader...there is no exposed electronics, so what if it was even a hit of electrical conductivity or capacity....The IHS make contact with a glass core just like the good old exposed XP line. NOw with that line (XP) I could see a bit of concern whith some of the picks ppl have posted in the forums with installation of thermal compounds.

Monarch has now hit the bottom of the list for me.....I was likely going to buy and oEM cpu from them like I did last time...I have used AS.

It seems their AS has no merit and they should be boycotted for what may appear to be vindictive business practices.

 

[Duvie]

Originally posted by: LED

Originally posted by: Budman
AMd themselves says it...

http://www.amd.com/us-en/Proce...0_182_867_2139,00.html

This Limited Warranty shall be null and void if the AMD microprocessor which is the subject of this Limited Warranty is used with any heatsink/fan other than the one provided herewith.

Since the stock sink/fan doesnt come with AS but with a pad ,then it voids the warranty to use anything on it..

Exactly...eventhough it doesn't mention Compound, the AS did not come with the kit...bent pins or not.

What if it is an OEM cpu?? It doesn't come with any hsf and some aftermarket heatsink fans do no come with soime paste. therefore the user buys some or uses what he has....

 

[Cook1]

Originally posted by: Duvie

Originally posted by: LED

Originally posted by: Budman
AMd themselves says it...

http://www.amd.com/us-en/Proce...0_182_867_2139,00.html

This Limited Warranty shall be null and void if the AMD microprocessor which is the subject of this Limited Warranty is used with any heatsink/fan other than the one provided herewith.

Since the stock sink/fan doesnt come with AS but with a pad ,then it voids the warranty to use anything on it..

Exactly...eventhough it doesn't mention Compound, the AS did not come with the kit...bent pins or not.

What if it is an OEM cpu?? It doesn't come with any hsf and some aftermarket heatsink fans do no come with soime paste. therefore the user buys some or uses what he has....

Means you're SOL then I take it, which is majorly screwed up.

 

[LED]

Originally posted by: Duvie

Originally posted by: LED

Originally posted by: Budman
AMd themselves says it...

http://www.amd.com/us-en/Proce...0_182_867_2139,00.html

This Limited Warranty shall be null and void if the AMD microprocessor which is the subject of this Limited Warranty is used with any heatsink/fan other than the one provided herewith.

Since the stock sink/fan doesnt come with AS but with a pad ,then it voids the warranty to use anything on it..

Exactly...eventhough it doesn't mention Compound, the AS did not come with the kit...bent pins or not.

What if it is an OEM cpu?? It doesn't come with any hsf and some aftermarket heatsink fans do no come with soime paste. therefore the user buys some or uses what he has....

Then AMD has a list of solutions to use and that is why the OEM CPU's are warranted for 10- 30days instead of 3yrs...

 

[w00t]

bad link LED

 

[LED]

Originally posted by: w00t
bad link LED

Go to the right column and click on AMD Athlon? 64 Thermal Solutions Heatsinks then select the processor...

 

[Ike0069]

Originally posted by: LED

Originally posted by: Budman
AMd themselves says it...

http://www.amd.com/us-en/Proce...0_182_867_2139,00.html

This Limited Warranty shall be null and void if the AMD microprocessor which is the subject of this Limited Warranty is used with any heatsink/fan other than the one provided herewith.

Since the stock sink/fan doesnt come with AS but with a pad ,then it voids the warranty to use anything on it..

Exactly...eventhough it doesn't mention Compound, the AS did not come with the kit...bent pins or not.

Again with this BS??
Monarch will add thermal paste to even a retail CPU if you want to pay for it. Are you telling me that Monarch would be doing this if it voided the 3 year AMD warranty?

Not to mention this:

Originally posted by: Matthias99
I'm sorry, but I'm not seeing anything in that warranty statement about removing the HSF.

Why would they (AMD) have a video guide to removing and reusing your HSF if you weren't allowed to remove/reuse it, though?

I've also stated several times in this thread that I've called AMD and they DO NOT void the warranty for this.

Read a little more and post less. You might actually learn something.

 

[LED]

Again with this BS??
Monarch will add thermal paste to even a retail CPU if you want to pay for it. Are you telling me that Monarch would be doing this if it voided the 3 year AMD warranty?

BS???..If Monarch wants to do it and they will warrant the application through them for 3 or even 10yrs it's their choice
:roll:

 

[ponyo]

Originally posted by: Ike0069

Originally posted by: LED

Originally posted by: Budman
AMd themselves says it...

http://www.amd.com/us-en/Proce...0_182_867_2139,00.html

This Limited Warranty shall be null and void if the AMD microprocessor which is the subject of this Limited Warranty is used with any heatsink/fan other than the one provided herewith.

Since the stock sink/fan doesnt come with AS but with a pad ,then it voids the warranty to use anything on it..

Exactly...eventhough it doesn't mention Compound, the AS did not come with the kit...bent pins or not.

Again with this BS??
Monarch will add thermal paste to even a retail CPU if you want to pay for it. Are you telling me that Monarch would be doing this if it voided the 3 year AMD warranty?

Not to mention this:

Originally posted by: Matthias99
I'm sorry, but I'm not seeing anything in that warranty statement about removing the HSF.

Why would they (AMD) have a video guide to removing and reusing your HSF if you weren't allowed to remove/reuse it, though?

I've also stated several times in this thread that I've called AMD and they DO NOT void the warranty for this.

Read a little more and post less. You might actually learn something.

Lovely attitude you have. :disgust: Why do I get the feeling you're extremely rude with Monarch CS and they gave you the finger in response?

 

[Ike0069]

Originally posted by: LED

Again with this BS??
Monarch will add thermal paste to even a retail CPU if you want to pay for it. Are you telling me that Monarch would be doing this if it voided the 3 year AMD warranty?

BS???..If Monarch wants to do it and they will warrant the application through them for 3 or even 10yrs it's their choice
:roll:

No, they offer a 90 day warranty. After that youmust RMA to the manufacturer directly.

Read Budman's first post on page two. AMD has videos explaining that not only is fine.

 

[LED]

Originally posted by: Ike0069

Originally posted by: LED

Again with this BS??
Monarch will add thermal paste to even a retail CPU if you want to pay for it. Are you telling me that Monarch would be doing this if it voided the 3 year AMD warranty?

BS???..If Monarch wants to do it and they will warrant the application through them for 3 or even 10yrs it's their choice
:roll:

No, they offer a 90 day warranty. After that youmust RMA to the manufacturer directly.

Read Budman's first post on page two. AMD has videos explaining that not only is fine.

You are missing the point...Monarch being and Authorized reseller is still taking the responsibility. If AMD did not except the RMA it would fall on Monarch to honor it as the applied the paste!

 

[Ike0069]

Originally posted by: Naustica

Lovely attitude you have. :disgust: Why do I get the feeling you're extremely rude with Monarch CS and they gave you the finger in response?[/quote]

Only when some one states something as fact when it is absolutley false. Especially when it has been covered in the thread already. Look thry the posts, I never replied nasty to someone that simply stated their opinion. Only ones who thought they new something they didn't. If you don't know what you are talking about, don't post. Simple.
As for Monarch CS, I was too stunned initially to be angry. I was completely honest and once I mentioned Arctic Silver they immediately said "Oh, well that voids your warranty on the CPU and MB. I was in complete awe, kind of a stunned silence.

 

[Ike0069]

Originally posted by: LED

You are missing the point...Monarch being and Authorized reseller is still taking the responsibility. If AMD did not except the RMA it would fall on Monarch to honor it as the applied the paste!

Either way, check Budman's post about the video, or watch it your self. Matthias99 has it linked. Then tell me if you have the same opinion about it voiding the warranty. The fact remains that it DOES NOT void the warranty.

 

[LED]

Originally posted by: Ike0069

Originally posted by: LED

You are missing the point...Monarch being and Authorized reseller is still taking the responsibility. If AMD did not except the RMA it would fall on Monarch to honor it as the applied the paste!

Either way, check Budman's post about the video, or watch it your self. Matthias99 has it linked. Then tell me if you have the same opinion about it voiding the warranty. The fact remains that it DOES NOT void the warranty.

If you'll notice that video is listed under their resellers channel for instructions so:
1...are you a Reseller ?
2...If it doesn't void the warranty then call AMD for a new one and by pass Monarch.

 

[ayman]

Originally posted by: LED

Again with this BS??
Monarch will add thermal paste to even a retail CPU if you want to pay for it. Are you telling me that Monarch would be doing this if it voided the 3 year AMD warranty?

BS???..If Monarch wants to do it and they will warrant the application through them for 3 or even 10yrs it's their choice
:roll:

yes thats true. but in this case monarch states that the warranty applies through the manufacturer's guidelines and ike has cleared it up by saying that he called amd and they said there is no rule that says you cannot use AS5.

 

[ayman]

Originally posted by: LED

Originally posted by: Ike0069

Originally posted by: LED

You are missing the point...Monarch being and Authorized reseller is still taking the responsibility. If AMD did not except the RMA it would fall on Monarch to honor it as the applied the paste!

Either way, check Budman's post about the video, or watch it your self. Matthias99 has it linked. Then tell me if you have the same opinion about it voiding the warranty. The fact remains that it DOES NOT void the warranty.

If you'll notice that video is listed under their resellers channel for instructions so:
1...are you a Reseller ?
2...If it doesn't void the warranty then call AMD for a new one and by pass Monarch.

like you said though LED, go through amd for the exchange. I sure wouldn't deal with monarch. i'd rather go through amd.

 

[Ike0069]

Originally posted by: LED

2...If it doesn't void the warranty then call AMD for a new one and by pass Monarch.

That is exactly what I'm doing. It's shipping out FedEx today.
The problem I have is why Monarch is voiding the warranty in the first place. Not to mention them also voiding the warranty on the MB.

 

[ayman]

thats pathetic. just go through msi with the motherboard as well =/

 

[LED]

Originally posted by: Ike0069

Originally posted by: LED

2...If it doesn't void the warranty then call AMD for a new one and by pass Monarch.

That is exactly what I'm doing. It's shipping out FedEx today.
The problem I have is why Monarch is voiding the warranty in the first place. Not to mention them also voiding the warranty on the MB.

AMD is usually good @ RMA's as long as it was installed and not damaged as any piece of equipment that is not properly applied authorized or not will void the warranty...now that you understand my 1st point of why the Video is there {For Resellers} who have trained Techs...
As for Monarch...even I may not agree with them but they do have a leg to stand on as they do not know how well versed the individual is at applying AS :

Not Electrically Conductive:
Arctic Silver 5 was formulated to conduct heat, not electricity.
(While much safer than electrically conductive silver and copper greases, Arctic Silver 5 should be kept away from electrical traces, pins, and leads. While it is not electrically conductive, the compound is very slightly capacitive and could potentially cause problems if it bridges two close-proximity electrical paths.)