WTF....Artic Silver voids CPU/MB warranty with Monarch?? PLEASE READ UPDATE!!

[Budman]

AMd themselves says it...

http://www.amd.com/us-en/Proce...0_182_867_2139,00.html

This Limited Warranty shall be null and void if the AMD microprocessor which is the subject of this Limited Warranty is used with any heatsink/fan other than the one provided herewith.

Since the stock sink/fan doesnt come with AS but with a pad ,then it voids the warranty to use anything on it..

 

[ayman]

Ok understood. What if it is an OEM processor with "monarch's extended warranty" that they offer?

 

[Budman]

Originally posted by: ayman
Ok understood. What if it is an OEM processor with "monarch's extended warranty" that they offer?

OEM cpu's usualy have a warranty of 30days.

 

[sharkeeper]

You can thank knuckleheads that attempt to build pc's that should not even be allowed to touch a damn screwdriver for this. Their mistakes are costing the e-tailers $$$ so they have to come out with draconian policies on returns. Newegg is no longer honoring 1 year warranty on most mainboards now, you have to deal with the manufacturer. That sucks but you can thank these morons.

You have two groups of people. One group that was just mentioned and another group that buys something, modifies it, and when they break it, they slap it together and say it was defective. From video cards, to processors, thsi is bad for all of us. You folks that fit this category suck. :| That is all.

Cheers!

 

[Bonesdad]

You have to determine if their warranty specifically says anything about voiding coverage if you use AS. It probably doesn't, but has some other really vague statement about anything outside of what we say voids the warranty. Good luck.

 

[Gurck]

Originally posted by: sharkeeper
You can thank knuckleheads that attempt to build pc's that should not even be allowed to touch a damn screwdriver for this. Their mistakes are costing the e-tailers $$$ so they have to come out with draconian policies on returns. Newegg is no longer honoring 1 year warranty on most mainboards now, you have to deal with the manufacturer. That sucks but you can thank these morons.

You have two groups of people. One group that was just mentioned and another group that buys something, modifies it, and when they break it, they slap it together and say it was defective. From video cards, to processors, thsi is bad for all of us. You folks that fit this category suck. :| That is all.

Cheers!

Yep. Example.

 

[gamerj]

LMAO oh my ufcking god! Is that what i think it is? Is that a processor with thermal paste on the wrong side ? shiiiiiiiiiiiittt.....
Serioulsy , i dont even recognize it...what is it exactly

 

[Budman]

Originally posted by: Bonesdad
You have to determine if their warranty specifically says anything about voiding coverage if you use AS. It probably doesn't, but has some other really vague statement about anything outside of what we say voids the warranty. Good luck.

AMD does say it, if you use anything but what comes with your stock heatsink/fan that voids the warranty.

 

[ayman]

LMAO Gurck... thats bad

 

[LTC8K6]

Now, the next time Rollo and myself and others (you know who you are) get on somebody for a fraudulent RMA of a video card where the warranty has been voided, I hope we don't hear so much bitching about our position on the issue.

 

[Matthias99]

Originally posted by: Budman

Originally posted by: Bonesdad
You have to determine if their warranty specifically says anything about voiding coverage if you use AS. It probably doesn't, but has some other really vague statement about anything outside of what we say voids the warranty. Good luck.

AMD does say it, if you use anything but what comes with your stock heatsink/fan that voids the warranty.

That can't be right -- if you remove the HSF for *any* reason (such as to put your CPU into a new motherboard, which is not exactly unusual), you have to remove the thermal pad and replace it with some other TIM. This, AFAIK, does not void your warranty, and I see no good reason that using Arctic Silver specifically would do so.

 

[ayman]

QUOTE: Now, the next time Rollo and myself and others (you know who you are) get on somebody for a fraudulent RMA of a video card where the warranty has been voided, I hope we don't hear so much bitching about our position on the issue.

^ ^

 

[Ike0069]

Originally posted by: Budman

Originally posted by: Bonesdad
You have to determine if their warranty specifically says anything about voiding coverage if you use AS. It probably doesn't, but has some other really vague statement about anything outside of what we say voids the warranty. Good luck.

AMD does say it, if you use anything but what comes with your stock heatsink/fan that voids the warranty.

That's bull. They will put thermal paste on the stock HSF if you want to pay the $14. I suppose you're saying that would void the 3 year manufacturer warranty, and one would be stuck with Monarch's 90 warranty. I think not. These guys just have a problem with Arctic Silver as a company.

 

[Dennis Travis]

Originally posted by: Gurck

Originally posted by: sharkeeper
You can thank knuckleheads that attempt to build pc's that should not even be allowed to touch a damn screwdriver for this. Their mistakes are costing the e-tailers $$$ so they have to come out with draconian policies on returns. Newegg is no longer honoring 1 year warranty on most mainboards now, you have to deal with the manufacturer. That sucks but you can thank these morons.

You have two groups of people. One group that was just mentioned and another group that buys something, modifies it, and when they break it, they slap it together and say it was defective. From video cards, to processors, thsi is bad for all of us. You folks that fit this category suck. :| That is all.

Cheers!

Yep. Example.

Gurck, Where did you find that pic? That is simply nuts. Almost looks like Peanut butter all over that socket!!

 

[Budman]

Originally posted by: Matthias99

Originally posted by: Budman

Originally posted by: Bonesdad
You have to determine if their warranty specifically says anything about voiding coverage if you use AS. It probably doesn't, but has some other really vague statement about anything outside of what we say voids the warranty. Good luck.

AMD does say it, if you use anything but what comes with your stock heatsink/fan that voids the warranty.

That can't be right -- if you remove the HSF for *any* reason (such as to put your CPU into a new motherboard, which is not exactly unusual), you have to remove the thermal pad and replace it with some other TIM. This, AFAIK, does not void your warranty, and I see no good reason that using Arctic Silver specifically would do so.

they dont expect you to ever remove it.

go read for yourself.

http://www.amd.com/us-en/Proce...0_182_867_2139,00.html

 

[Matthias99]

Originally posted by: Budman
they dont expect you to ever remove it.

go read for yourself.

http://www.amd.com/us-en/Proce...0_182_867_2139,00.html

I'm sorry, but I'm not seeing anything in that warranty statement about removing the HSF.

Why would they have a video guide to removing and reusing your HSF if you weren't allowed to remove/reuse it, though?

 

[ayman]

so then honestly whats the point of buying a warranty. unless you plan on just using it the way it was sent to you. i think i'll save myself some money and just take the free 90day warranty and if something goes wrong, then oh well its my fault and i'll fix/replace it later =/

no warranty for me

 

[ayman]

"This limited warranty does not cover any costs relating to removal or replacement of any AMD processor or any other cost associated with replacement for the AMD processor.

This limited warranty does not cover damages due to external causes, including improper use, problems with electrical power, accident, neglect, alteration, repair, improper installation, or improper testing.

This Limited Warranty shall be null and void if the AMD microprocessor which is the subject of this Limited Warranty is used with any heatsink/fan other than the one provided herewith. "


-yet monarch allows you to use all kinds of different heatsinks that they specifically picked out due to shipping reasons. from that statement right there, it says that using a heatsink/fan thats different from teh stock one voids the warranty. So if monarch is the one willing to fix the mistake if you purchased a different heatsink, then where is their guideline for not being able to use AS?

 

[Budman]

Originally posted by: Matthias99

Originally posted by: Budman
they dont expect you to ever remove it.

go read for yourself.

http://www.amd.com/us-en/Proce...0_182_867_2139,00.html

I'm sorry, but I'm not seeing anything in that warranty statement about removing the HSF.

Why would they have a video guide to removing and reusing your HSF if you weren't allowed to remove/reuse it, though?

You go me there,I didnt even know they had those videos & from them they say you can remove it & reinstall with a fresh pad & for testing you can use a paste !!! so I got no ideal why monarch would say AS voids the warranty...

I am now getting confused....

 

[Zepper]

That's funny/sad (to think anyone could be so stupid) Ike69 - definitely plenty O grease on that one...

. Any doof that hangs around this forum at all should know by now that you don't PULL heat sinks off - you gently, but firmly, TWIST them off. That easily breaks the grip of just about any heat sink goop including the pads and adhesives. IAC, if Monarch specifically states that the use of AS (or any other TIM not on AMD's recommended list) voids the warranty - then so be it. You can get OEM TIM from Ajigo.com (the supplier of most of AMD's OEM HSFs) or from the AMD list at other vendors.
.bh.

Where's the :sun: ?

 

[Ike0069]

I just got off the phone with AMD. They do not recommend AS, but it does not void the warranty, even when used on a stock HSF, if used properly. So Monarch is screwing me by saying that using AS voids the warranty.

 

[iamtrout]

If you've ever had to take out A64's with the stock HSF you'll know that the size of the mounting bracket around the socket makes it VERY hard to just simply twist the HSF off. It hardly allows any room for twisting, so even if you do twist you can still pull the CPU right out of the socket with the locking arm still in the locked position.

 

[Matthias99]

IAC, if Monarch specifically states that the use of AS (or any other TIM not on AMD's recommended list) voids the warranty - then so be it.

The problem is that their written warranty does *not* appear to specifically say this. They say they do not cover "operation outside of the manufacturer's specifications" -- but AMD does not seem to have any policy that voids your warranty if you use AS or other TIMs (as long as you still are using the stock HSF). And (at least according to the OP), they said the issue was with AS specifically, not just with him replacing the HSF.

If Monarch is going to warrant people replacing their own heatsinks, but not if they use Arctic Silver (which is very popular with enthusiasts, and apparently allowed by AMD), they'd damn well better tell people that in advance.

 

[Philippine Mango]

Originally posted by: Zepper
That's funny/sad (to think anyone could be so stupid) Ike69 - definitely plenty O grease on that one...

. Any doof that hangs around this forum at all should know by now that you don't PULL heat sinks off - you gently, but firmly, TWIST them off. That easily breaks the grip of just about any heat sink goop including the pads and adhesives. IAC, if Monarch specifically states that the use of AS (or any other TIM not on AMD's recommended list) voids the warranty - then so be it. You can get OEM TIM from Ajigo.com (the supplier of most of AMD's OEM HSFs) or from the AMD list at other vendors.
.bh.

Where's the :sun: ?

I just can't see the problem with "pulling if off". Sure if it's difficult I can see why you would "twist" it off but what could exactally go wrong with pulling it off?

 

[Ike0069]

Originally posted by: Zepper
That's funny/sad (to think anyone could be so stupid) Ike69 - definitely plenty O grease on that one...

. Any doof that hangs around this forum at all should know by now that you don't PULL heat sinks off - you gently, but firmly, TWIST them off. That easily breaks the grip of just about any heat sink goop including the pads and adhesives. IAC, if Monarch specifically states that the use of AS (or any other TIM not on AMD's recommended list) voids the warranty - then so be it. You can get OEM TIM from Ajigo.com (the supplier of most of AMD's OEM HSFs) or from the AMD list at other vendors.
.bh.

Where's the :sun: ?

Hey JACKASS, on my A64 MB socket there is a plastic base (screwed to the MB) that the HS sits in. You cannot physically twist the HS to remove it from the CPU. And I'm not the only one that has had this happen. Thread