When one "logs in" or "signs in" to their phone, there are certain "codes" that one can enter in to tell "intraday" (the group that watches the metrics for the floor to make sure they're doing things right) what you're doing. When I first log in, I put myself into "idle: maintenance" which tells Intraday that I'm working on getting my computer/tools up and running before I go back in the "ready" code that will route calls to my phone when they come in.
If I'm in "idle: maintenance" for more than 3 minutes, they call and tell you so and to move to another computer. :frown: So I get to setup another computer from scratch in maintenance like I do every morning in Idle: Maintenance and they get to call me again in 3 minutes. These computers take 15-20 minutes to load all necessary tools. So it doesn't make sense to call me and tell me to take even more time - but they do it anyway. Those minutes that I spend doing so go into what they call "Idle Time" which has to be under a certain percentage per day. So they're adding to it. I usually tell them to come watch me do it so they can see for themselves that it's going as fast as it can.
Managers also tell us to come in early to get the box up and running before I log on to my phone. Legally, I'm working so they have to pay me. So then I have to be in the idle code so that I don't get calls and am like "uh... I can't do jack yet because my employer blows" which goes against my "idle time." So I log in and set myself for Idle Maintenance whenever I come in (usually early) and start my regular shift on or a few minutes after 9am (+/- 5 minutes is acceptable according to the company).
Things that are required of me are 1) reading my email 2) maintaining my computer (which crashes usually every other day if not every day). My computer has crashed twice today and the others aren't any better. We don't have assigned seating, so I can't keep the box how I want it - nice and clean like I would if I didn't sit at a different box every day/week/at random.
If I'm required to read my email, I'm going to get paid for it since the law says that I'm working. Welp, I can't do that on a call, can I?? so I have to go into an idle code. I have three that I can use: 1) Personal, 2) Break, and 3) Maintenance. When I'm reading my email, it's not a break. It's not a maintenance. Therefore the only option that I have left is Personal. By law, I'm required to take one 15 minute break every four hours that I work. I work an 8 hour day, so I get a break in the morning and a break in the afternoon. If I have 20 minutes of idle in the morning from maintenance and 10 minutes of idle from personal from reading email, they TELL us not to take our breaks which is, again, illegal. They penalize us for doing what they tell us to do. I just don't get it :frown:
nik
I worked at Intel for a year and managed a program for the entire northwest of the U.S. and one plant in Egypt. I got, no joke, emails in the tripple digits on busy days, on top of my regular work. I didn't get a single virus and that was the time when the Melissa virus reared it's ugly head absolutely everywhere.
nik
And. to top it all off, there's someone tapping their foot on the floor and it vibrates the whole damn floor 15-20 feet away and it's driving me BANANAS. When someone walks by, the whole damn place shakes.
nik
nik
Dude! The last time a manager told me that I couldn't take a break required by law, I told him to stick it were the sun don't shine and quit on the spot.
No job is worth being treated that way. Trust me.
No job is worth being treated that way. Trust me.
Vic
Elite Member
- Jun 12, 2001
- 50,422
- 14,337
- 136
You are correct, nik, if what you are saying is true then your employer is out of compliance with Oregon and Federal employment laws.
You cannot be forced to work while on break, that is a big, big NO-NO. If they require you to read company e-mails, then they have provide a paid time for you to do so. Forcing you to do it on break time can bring the Feds down on them.
In addition, their no-call-no-show termination policy is out of compliance. A "one-strike-you're-out" policy is not acceptable unless the employer can demonstrate that it was not an isolated instance (i.e. it happened more than once on different occasions). IIRC, Oregon law actually states that "job abandonment" cannot occur until the 3rd consecutive day. A single day/isolated instance case is considered to stem from a lack of communication (i.e. employee was not properly informed of required hours, as sounds like the case here) and it is considered the employer's burden to contact the employee to call him/her in if possible.
Sucks to hear, man.
To me it sounds like you work in a sh!thole sweatshop anyway. If they fire you, fight it, collect unenjoyment and file some complaints against them. Just remember to have everything documented.
edit: couple of typos :Q
2nd edit: btw, be very careful. They are using a performance issue against you and will most likely attempt to use that as the actual grounds for termination and as a way to prevent you from collect unemployment.
You cannot be forced to work while on break, that is a big, big NO-NO. If they require you to read company e-mails, then they have provide a paid time for you to do so. Forcing you to do it on break time can bring the Feds down on them.
In addition, their no-call-no-show termination policy is out of compliance. A "one-strike-you're-out" policy is not acceptable unless the employer can demonstrate that it was not an isolated instance (i.e. it happened more than once on different occasions). IIRC, Oregon law actually states that "job abandonment" cannot occur until the 3rd consecutive day. A single day/isolated instance case is considered to stem from a lack of communication (i.e. employee was not properly informed of required hours, as sounds like the case here) and it is considered the employer's burden to contact the employee to call him/her in if possible.
Sucks to hear, man.
To me it sounds like you work in a sh!thole sweatshop anyway. If they fire you, fight it, collect unenjoyment and file some complaints against them. Just remember to have everything documented.edit: couple of typos :Q
2nd edit: btw, be very careful. They are using a performance issue against you and will most likely attempt to use that as the actual grounds for termination and as a way to prevent you from collect unemployment.
Originally posted by: PSYWVic
You are correct, nik, if what you are saying is true then your employer is out of compliance with Oregon and Federal employment laws.
You cannot be forced to work while on break, that is a big, big NO-NO. If they require you to read company e-mails, then they have provide a paid time for you to do so. Forcing you to do it on break time can bring the Feds down on them.
In addition, their no-call-no-show termination policy is out of compliance. A "one-strike-you're-out" policy is not acceptable unless the employer can demonstrate that it was not an isolated instance (i.e. it happened more than once on different occasions). IIRC, Oregon law actually states that "job abandonment" cannot occur until the 3rd consecutive day. A single day/isolated instance case is considered to stem from a lack of communication (i.e. employee was not properly informed of required hours, as sounds like the case here) and it is considered the employer's burden to contact the employee to call him/her in if possible.
Sucks to hear, man.
edit: couple of typos :Q
2nd edit: btw, be very careful. They are using a performance issue against you and will most likely attempt to use that as the actual grounds for termination and as a way to prevent you from collect unemployment.
Well, I missed two days: Sunday and Monday. And I was not notified any other way other than email - which sometimes works and sometimes doesn't.
nik
proof of WHAT!? They can't prove that I did what they're accusing me of and I can't prove that I didn't!!!! :Q
nik
just make sure you take the copy machine w/ you and beat it w/ a baseball bat while listening to rap music in the background
i think that would be difficult since his latest review was an outstanding eval. hope the other manager sticks up for ya.. good luck.
Originally posted by: LordMaul
BAAAAAAAAAAHAHAHHAHAHAHAHAHAHA...
*plie* of dogsh!t...a plie is a sort of funny crouching movement in ballet/jazz dancing. Just putting those two together is hilarious.
You know about that girlish sh|t? :Q :Q :Q
Maybe YOU need to be fired
nik
help me understand this better: it takes fifteen to twenty minutes for your computers to load up the tools? i didn't think there were any computers left that took that long to load anything.
<FONT size=1>"I have three that I can use: 1) Personal, 2) Break, and 3) Maintenance. When I'm reading my email, it's not a break. It's not a maintenance. Therefore the only option that I have left is Personal. By law, I'm required to take one 15 minute break every four hours that I work. I work an 8 hour day, so I get a break in the morning and a break in the afternoon. If I have 20 minutes of idle in the morning from maintenance and 10 minutes of idle from personal from reading email, they TELL us not to take our breaks which is, again, illegal. They penalize us for doing what they tell us to do. I just don't get it "
That's just sickening and maddening what they have done. That's not a job, how can anyone expect respect to a customer on the other end of the line when the Customer Care rep is not repected by the Company he or she is working to help with Customer service??? And we wonder why we are in trouble
</FONT>
That's just sickening and maddening what they have done. That's not a job, how can anyone expect respect to a customer on the other end of the line when the Customer Care rep is not repected by the Company he or she is working to help with Customer service??? And we wonder why we are in trouble
Running WinNT on a 500MHz pc with 128MB PC100
Each computer on the floor is tested to boot in under 5 minutes. It usually only takes a few minutes to boot. The problem is loading one tool in particular that actually looks up customers accounts. It loads a 24MB file directly from the AT&T network and only loads about 0.4% per second or something like that, on good days. We know. We watch it every day. Anyway, the program is made in such a way that it basically downloads and reinstalls itself. If someone on the other end wants to add features, all he's got to do is add them and recompile the installer. Then if I were to close the program and relaunch it, it would check for updates, see that there is one, and redownload the entire program to install including the 24MB database.
The file is a .zoo file. That means decompression. That means even MORE time. And, once it's all unzipped somewhere, it goes through the actual reinstall of the program (update). Then launches. Then you log in which takes 30 seconds on bad days to verify username / login.
:frown:
Oh... I forgot to say that if you're doing ANYTHING ELSE while this program is updating, the program crashes and you have to reboot. :|
nik
nik
Kerouactivist
Diamond Member
- Jul 12, 2001
- 4,665
- 0
- 76
Maybe it's time to take matters into your own hands. Get someone to fix your e-mail, get your wait times down and prove to your boss that they should keep you.
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