My status showed up yesterday as "DENIED," the reason being that I had allegedly not enclosed a receipt. I had used the Order Statement printable from the Gateway Accessories website and which is stated by Gateway as being its receipt for purchases.
I called
www.wheresmyrebate.com (which should be called
www.goodluckevergettingyourrebate.com) and was told that the manufacturer requires a "shipping invoice with an invoice number" in order to process the rebate. I questioned this, given that the rebate form says only the UPC and store receipt are required. I also am not sure whether the packing slip from Gateway even satisfies this requirement since it contains no "invoice number." The CSR got rather indignant and would only say "Sir, this is what my manager has told me the manufacturer requires."
I ended up sending an email to Kathy at Visiontek customer service explaining what happened. She was nice enough to respond right away saying that she would contact Wheresmyrebate and authorize fulfillment of my rebate. My status has not yet changed from "DENIED" on their website, but I am hopeful this remedies the problem.
I actually have 5 rebates pending with WheresMyRebate, 3 of which have been denied for reasons that are completely erroneous (e.g. purchase date outside of rebate period, even though receipt clearly shows the contrary). These people are totally inept! I intend to notify OfficeDepot, VisionTek, etc. of how poorly these people represent their companies.