Updated *Newegg Come in and Read my Reply*

[LikeLinus]

Was this a "refurb" drive like you said it is once?? You never said anything else about it?? Now your saying it's OEM (which is exactly what you sound like you got). How did Refurbished get thrown into that? If it wasnt refurb (cause if it was..NewEgg would be at fault for not telling you about it) then that is a different story. Otherwise this is IBM's problem.

Another question. Did you only speak to 1 IBM rep? You gotta remember, those are people, and sometimes people are jerks and liars. I'd call IBM back, and NewEgg. This thread really isn't warranted untill you actually problem solve and try all methods of having it fix. You should also change the title of this thread. As far as it stands based on your comments, NewEgg is NOT screwing you over, and thats not fair to them.

 

[Ausm]

<< I'm confused. How did NewEgg rip you off? You say ""I was not aware if it was refurbished because newegg was selling it as a "new" drive"" HOW did this drive become an refurb? You say it was an OEM, you say it was Refurb. Now which is it? >>



Ok If you read my posts I never claimed it was a refurb...I did say that Newegg was selling it as a new drive because IF it was a refurb they must state it so.



<< The link you provided was for an OEM drive, not an refurb. Can you PLEASE get your story straight, this is why you sound like your Trolling NewEgg. You make comments with nothing to back them up. ""Yes it is the same drive....and someone deserves to be bashed here...shoddy business practice"" I STILL don't see their shotty business practices people?? This guy purchases an OEM drive. The drive goes bad 3 months later. He immediately calls IBM and IBM turns him down giving him some lame story that it's an IBM drive and they wont warranty it. Then you sit around and trash NewEgg and basically call them theives and liars. Yet you have not even spoken to them! >>



Ok if Newegg claims there is a 3 year warrenty on the drive and on there invoice they have a number that says calls IBM for service which I did....and the RMA rep at IBM who is probably still laughing his ars off !?!?! That means I am trolling Newegg? PAAAAALEAAAASE!!



<< Realize you purchased an OEM Drive!!! It very well could have been from Dell or any other OEM!!!! How you can say they are practicing shaddy business is way beyond me. They specifically TOLD you it was an OEM drive. Dell is an OEM!!! IBM is definately the one who is not forfilling their obligation as a company. Everytime you keep saying "IBM says they wont warranty the drive" Yet you keep saying NewEgg is ripping you off? Does anyone else see the problem with this? Actually CALL newegg. You'd expect someone who's got 2855 post to have the common sense to not troll a company without even speaking to them!!!! For the time being...IBM is at fault here. Please Explain EXACTLY how NewEgg ripped you off??? You purchased an OEM Drive...IBM is the one refusing the warranty it, not NewEgg. Newegg sold you the specific item you wanted. An OEM harddrive. It has been over 3 months since you purchased it! You know the risk you take when you purchase an OEM drive, especially from IBM!!!! It's not Neweggs fault that IBM wont back up their product. But call Newegg and see what they can do >>



I See your point there and as I claimed in earlier posts I will rescend my comments toward Newegg if they make good on the drive if Not I will be Bashing three companies Newegg,DELL and IBM



Ausm

 

[Ausm]

<< I feel sorry for the guy at Newegg that you're eventually going to talk to. You're really starting to come across as an idiot. You keep changing your story, and when people point that out you insult them. Honestly though, it seems that anyone with an IQ greater than that of the average houseplant would have at least talked to Newegg first. Phone them up, and explain the situation. Don't start the call off by yelling at them, that won't get you anywhere. If you're as unreasonable on the phone as you've been here I wouldn't expect much help from anyone. >>



I am an Idiot? Here that flushing sound that is what I just did to your post Please if you want to flame me do it for a valid reason

Ausm

 

[Silver222]

If you can't understand why you are getting flamed, I think you're already beyond help.

 

[tboo]

I said it once already & Ill say it one more time: Get on a 3-way call with New Egg & IBM & you-you would be surprised what things can get done when the responsible parties are all on the line at once. Give it a try

 

[LikeLinus]

ausm - Uh go back and read your own post.

""Ok If you read my posts I never claimed it was a refurb...I did say that Newegg was selling it as a new drive because IF it was a refurb they must state it so.""

Your post specifically says ""I was not aware if it was refurbished because newegg was selling it as a "new" drive"" By that comment you sound like you are saying it was Refurb that Newegg was selling you a refurb.

You said - ""Ok if Newegg claims there is a 3 year warrenty on the drive and on there invoice they have a number that says calls IBM for service which I did....and the RMA rep at IBM who is probably still laughing his ars off !?!?! That means I am trolling Newegg? PAAAAALEAAAASE!!""

NewEgg claims that it has a 3 year warranty because it's supposed to!!! This is the point i'm trying to make. IBM is the one that is screwing you over?? NewEgg tells you that IBM is the warranty holder. Now if you had received the drive busted up, NewEgg would have replaced it (hell they still might, cause they are a good company). But 3 months later your HD fails, and you want to blame NewEgg for IBM not keeping with their Warranty? How ass backwards is that? You ARE trolling NewEgg. You are telling people they "screwed" you, which is totally false as far as i can tell from the comments you have made. You are bitter and you'll find someone else to blame other than IBM.

You ordered an OEM drive. You got an OEM drive. It fails months later. IBM wont fix it...so you create a post saying "NEWEGG SCREWED ME!"

If thats not trolling..i dont know what is.

NewEgg is not responsible for the drive after the 30days after purchase on computer hardware. It then reverts over to the manufacture (unless othewise noted). NewEgg hasnt done anything wrong to you.

FYI, i'm not flaming you. I'm just trying to help you see the light. You're saying things out of anger that aren't true

 

[Ausm]

<< If you can't understand why you are getting flamed, I think you're already beyond help. >>




I guess I am beyond help then...I am glad your clarified the situation because of your extensive knowledge on human behavior. I was just so confused must be that the prozac is wearing off.


Ausm

 

[CTho9305]

so, have you called newegg yet?

 

[Ausm]

<< Time to get a 3 way conference call with you, the IBM rep, & the newegg rep together-that would be interesting. >>



I agree with this statement

Ausm

 

[Ausm]

<< so, have you called newegg yet? >>



No not yet going to call at 10:00 AM CST

Ausm

 

[Ausm]

oops looks like I can't call until 10:30 CST


I will keep you posted

Ausm

 

[SinfulWeeper]

Wrong thread

 

[Ausm]

If you don't want to read the post please don't crap on it...


Thank You,

Ausm

 

[CTho9305]

maybe the anandtech mod will update his sig

 

[Ausm]

Well Put

Ausm

 

[odog]

you've lost all respect i had for you ausm...

you've already jumped the gun, contradicted yourself, and bashed people who have corrected you.

then the best john, a dell employee claims you don't even have a dell OEM drive(it should have a DP/N not DS/N)

to me this argument is over.... some punk kid at IBM gave you the wrong info... and you go off bashing newegg, IBM(rightfully) and dell....





<< Better to keep your mouth shut and appear stupid than to open it and remove all doubt. >>

 

[kgraeme]

Is this forum filled with wannabe defense lawyers? The detail of "about a month ago" compared to Oct. 2001 is insignificant since either one will fall within a normal warranty period. Focus on the important details, not the insignificant ones. Otherwise you all come off as bad defense lawyers.

1. He purchased an IBM drive from NewEgg within the last year.
2. The drive crapped out.
3. He calls IBM for an RMA.
4. IBM tells him that it's a Dell part and Dell is responsible for warranty service.

It doesn't matter whether he bought an OEM or Retail drive. NewEgg is not authorized to sell Dell part number OEM drives, only Dell can do that. There is a suggestion that it is a refurbished drive, but there was apparently no indication of that on the NewEgg site or his order. And even even if it is a refurb, it still shouldn't be a Dell part because NewEgg shouldn't even be taking in Dell OEM drives to refurbish. When a vendor sells a refurbished drive it's because a customer sent back a drive that doesn't really have a problem. NewEgg shouldn't be taking returns of drives they didn't (or shouldn't) sell, such as Dell OEM parts.

Even if he does call NewEgg and they do the right thing and replace his drive, that still doesn't change the fact that NewEgg sold him a part that they are not authorized to sell.

 

[EMAN]

I don't know why you guys are bashing him. Newegg is at fault here.

 

[LikeLinus]

kgraeme - show me a law that says NewEgg cannot sell Dell Harddrives, or a contract between IBM And Dell that says Dell cannot sell it's drives to Resellers for Resell. I'm interested to see where you found this information, the lawyer that you are

Good luck

Almost all Online vendors sell OEM drives from different companies. I'm not sure where you get that they cant buy drives from OEM's and resell (as long as the company and the manufacture doesnt have a contract stating it cant).

 

[Ausm]

First of all I would like to thank all the people who have backed me and also the Anandtech Moderator For tollerating my post.

Well this is what happened...I called Newegg using an Extension number that a fellow member graciously Pm'ed with and I got ahold of a gentleman named Luis. I explained to him my situation and he informed me that Newegg will take care of the RMA. I asked why the invoice says to call IBM for support and he told me that he would tell his boss it needs correcting. I told him I called IBM and they told me it was a DELL drive which he had no explanation for not that he owed it to me but I thought it would have been interesting to hear it
I apologize to SOME of my fellow ANandtech forum members for Jumping the gun...I guess I should have not let what the invoice said (call IBM for support) to piss me off when the guy laughed at my ars.

I have learned a couple of things here...one NEVER NEVER buy an OEM IBM drive again and the second Newegg is a quality vendor and i will continue to buy tens of thousands of dollars of parts through them for both me and the Company I work for.

Flame away

Ausm

 

[LikeLinus]

ausm - no flames need Just a lesson to be learned. You cant trash someone about a problem you haven't even talked to them about. NewEgg came through like i knew they would. They are probably the best online company to buy from and i'm glad your situation turned out good for you and you get a new drive. My theory is the guy from IBM that you talked to was a real jerkoff and lied. But we'll never know. Just try torelax next time something goes wrong and not jump to conclusions.

Glad you got it worked out. Good Job.

 

[Silver222]

I'm glad everything worked out for you. It took balls to come pack and edit your post. Next time look before you leap though

If you're looking for a new harddrive, the new Seagates are sweet. What are you going to go with?

 

[teddymines]

I'm glad to hear Newegg will fix your problem. There are probably dozens of reasons this could have happened, but the most probable is that someone snuck a Dell drive in an RMA and Newegg didn't catch it. An inventory control worker probably didn't notice the different S/N and restocked it. Then you were the lucky buyer.

No matter how you look at it, Newegg is at fault for either not knowing the true origin of the drive, or not disclosing it if they knew it. But they came through in the end.

 

[DARRIN]

Once again Newegg rocks.

Long live the Egg!

 

[boyRacer]

IBM=boooooooooo